Im divorced

Is that your wife in the video?

Awesome 🙏🏿🙏🏿

woah

Thanks for the kind words and support 💚

It's absolutely our pleasure! Maximum ease with minimum fees is what we're all about here 💚

man i m in UG too and i m struggling to get wise, do i need a bank account to receive money with wise or not

Hey there. We're always working to expand our services. Though we don't support SAR at the moment, be sure to add it to our wishlist here: wi.se/wishlist You can still send money to Saudi Arabia via SWIFT using EUR or GBP: wi.se/swiftpayments Due to the platform specifics, you can't send a DM on KZfaq, but you can reach out to us via Instagram, Facebook, or X and let us know your membership number. You can also call/email us here: wi.se/contactus

ماهي مدعومة انا حايس في فلوس على وايز ماني عارف كيف اسحبها

You're very welcome, we're happy to help 💚

Hello, Hazel. Your account needs to be verified to receive and send money, for safety reasons, and to prevent delays. We explain more about this, here: wi.se/verifyyourid

That's true, we sadly are yet to find the most optimal way to offer our balance features in Cambodia. But we're definitely considering all options to expand from our current markets, and hopefully in the future we'll be with you there as well.

Your recipient doesn’t need a Wise Account to receive money. They just need to provide bank details for the currency they want to receive, and your Wise transfer will be securely deposited into their regular bank account for convenience. Learn more about it here: wi.se/wiseaccountoreceivemoney Feel free to contact us on our social media platforms (Twitter (X), Instagram and Facebook) or you can email about this here: wi.se/contactus We're here to help 💚

Hi, Angelica. If you're expecting a payment in USD, we'd suggest opening an account details in the same currency. More about this here: wi.se/usdbalances And once received, you can then convert it to any available currency. Now, as for Wisetag feature, you can share it with your sender, it's an easy and fast way for receiving or requesting money from other Wise users. We've covered this in our support page: wi.se/mywisetag We hope this helps, if you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus

You should be able to use your MYR balance, yes. So in that sense you can disregard the first comment, as there was incorrect info there (Once more, sorry about that 🙇). So long as you can choose your balance as the payment method, or alternatively have the option to click "Send" directly from your MYR balance, it should be fine. However, if you do notice any issues, our DMs are open on other supported social media platforms, for more direct assistance. Keep in mind that MYR does have some limitations in terms of how much you can send and certain recipient amounts, even from a balance, so be sure to check the article we shared earlier: wi.se/guidetomyr for more info.

Hey, Solan. You can receive money from other Wise users, using your Wisetag! You simply need to share with them your Wisetag link or QR code. Just note that this feature is currently available to our personal customers who are eligible to open balances. We explain more here: wi.se/mywisetag 🥰

Is there an internal forward at the app that takes you to you bank acoount?? Or do you have you go into your online bank app and make the deposit to wise? If so what is the wise account nr?? This part I dont understand

Hey, Sena! The exact answer to this can depend on the currency you're paying with, since different ones will have different payment options available 😉 But you'd be correct that both - being given deposit account details for a manual payment, and being redirected to complete the payment in-app - are possible in most cases. Be sure to check here: wi.se/payingforatransfer for more info. Should you ever need help setting things up, our DMs are open on our official Facebook, Twitter/X and Instagram channels.

@wise do you accept brightwell card from australia because im currently working onboard. our salary is directly given to our visa brightwell card. C an i use that card to pay form wise to philippine bank

Hey there. We appreciate seeing that you'd like to learn more about sending funds using your account with us. So whether it would cost more to first add funds to a balance in your account with us, and then send these out - or to set up a payment from your external bank account using our platform in order to directly send money to the intended recipient, would depend on the involved currencies. In some cases, it's free to add funds from your bank account to a balance in your account with us, given that no conversion fee is involved. For some currencies, however, such as USD or CAD, you'll need to pay a fee for this even if no conversion were to be required. So in case no conversion fee, and/or additional fee would have to be paid in order to top up a balance in your account with us, then the total costs for sending money to your recipient wouldn't be more than if you were to send the funds directly from your external bank account. On the other hand, if such fees would be involved when it comes to topping up a balance in your account with us, then it may be more cost-efficient for you to fund your payment directly from your external bank account, through your account with us. For a more elaborate overview when it comes to the fees we charge for holding, receiving, and spending money, go here: wi.se/account-fees Furthermore, please note that we're upfront and transparent when it comes to the fees we charge you, and we'll make sure to let you know what you'll be paying during the set-up phase of your payment, due to how we're set up as an online financial institution. We hope this explains matters to an extent, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions or concerns. We'd be glad to assist you, naturally.

@@Wise I'm getting charged a fee for adding to my Wise account, and again when sending to my recipient, so I guess going direct from my debit to my recipient is the best way for me. Thanks for the quick reply!

Hey, Dmytro! At the moment we only have the option to add a reference. If your recipient needs more info, we recommend sending it separately to them, if possible (The reference can still be used by them to match the payment, if needed).

Hey there. If you're trying to send money to someone who uses a different currency than you, can send them money with Wise, by setting a transfer, and selecting the currency you'd like to send to, and the currency you like to pay for your transfer in. Once you've done that, we'll handle the conversion for you, and send them the money. For more info on how to send money with Wise, feel free to check here: wi.se/howtosendmoney And, if you have any questions, or if this isn't what you meant, feel free to reach out to us via once of our private channels on Facebook, Instagram, Or X (previously Twitter), and we'll get back to you there with more info.

Are the fees the same in both scenarios? 😅

We're happy to help! 💚

Hey, Saadat 👋 Thank you for reaching out to us here. Since you're currently residing in China, we have our Wise account, which allows you to hold over 40 currencies, all in one place. You can send, convert, and even receive in some currencies! You can read more about this account here: wi.se/wiseaccountfaq However, due to operational change, we currently unable to issue USD account details for you to receive money. We're working on it, and will share an update once it's available. In the meantime, you can still receive USD Swift (international wire) payments to their GBP account details. Check out this page to get GBP account details with us: wi.se/getbankdetails and how to use the details to receive money: wi.se/gbpbalance Check out this page to find out how to send money: wi.se/howtosendmoney We accept card payments, so you can certainly pay with your cards for your transfer. Please take a look at our calculator to check the fee: wi.se/sendfees If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus

Hi there! If you'd like to send money to yourself, you need to add your info in the recipient area. Check out his link for more info on how to send money: wi.se/howtosendmoney I hope this help and feel free to DM us with any questions on X, Instagram, or Facebook. We'll be happy to help.

Hey, Muzan. Currently, new customers in Morocco can't open Wise balances. This means that you still can open a Wise account and send money, but you can't get account details to receive money from others. Due to regulations, this feature is only available for customers who reside in the regions listed here: wi.se/balanceavailability. For additional info, you can read more about how to send money here: wi.se/howtosendmoney, and some general tips and tricks to getting started with Wise here: wi.se/tipstogetstarted. Lastly, when it comes to transferring money to an Interactive Brokers transfers, this should be possible, and you can always track your outgoing transfer on your account. Any updates on your transfers will be shared via email. Should have any questions on this, feel free to DM us on Instagram, Twitter (X), or Facebook. Alternatively, you can reach out to us via email/phone call here: wi.se/contactus.

Hey there, Ashraf. To send money from Malaysia to the UK, you'll need to use SWIFT. Currently GBP can't be sent out of Malaysia with that route, but you can still send EUR, or USD, which can be received into a Wise account's GBP balance details. We have more info on that here: wi.se/sendgbpoutsideoftheuk Those kinds of payments generally take 1-6 business days to be received, but sometimes they can take longer because of time zone differences between the sending and receiving country, or the intermediary banks involved. For more on swift: wi.se/swiftpayments For more general info on MYR, check out: wi.se/guidetomyr and GBP: wi.se/guidetogbp If for any reason your transfer is unsuccessful, we'll let you know via email and your activity page should show you what's wrong. If that happens, just let us know here: wi.se/directcontactus and it'll be our pleasure to help.

​​@@Wise hi, thank you for your reply. Why can't I just send MYR from my balance? I tried to set up the transfer from my balance without actually transferring money, it seems no error at all. Also, when I click send, there is no option for add outside bank account, only add recipient appears on this page. Is this the latest version of the app?

Ah, sorry about the confusion there, Ashraf 😅 A few corrections to the previous comment: You can pay with GBP in Malaysia, although it would still remain SWIFT with that method. Likewise, we can indeed accept payments in MYR from Malaysian bank accounts, and you can also use your MYR balance to pay for the transfer as an alternative, as well. So if you're setting up a MYR to GBP payment, the overall time would include about 0-2 working days for conversion, and 0-2 working days for delivery (Though most GBP payments arrive on the same working day). As for the issue of adding recipient details, if this is someone you haven't sent payments to yet, you should be able to add the bank account info by clicking the "Add a recipient" option. Once you select the currency their account is in, you should see an option to add the bank account info after. If that doesn't help, we'll need a bit more info to advise on this - Be sure to reach out to our other social media channels via DM (Facebook, Twitter/X, Instagram), so we can offer more dedicated help.

Hey there. Betsy. You can definitely use Wise to buy property, and you'll save money doing it by avoiding big transfer costs and taking advantage of the mid-market exchange rate. For more on high-amount transfers, be sure to check out: wi.se/largetransferstips and for more on the documents you may need: wi.se/largetransferdocs

Hey, Cristian! So our Wise card would be a debit card (not credit), regardless of if it's a Visa or Mastercard, and should be charged as such. From our end, there are no fees for spending in the same currency as one of your available balances: wi.se/debitcardfees However, as it's a multi-currency card, some services (usually ATMs) might try to charge you extra by charging you in a different currency: wi.se/atm-rates so you'd pay extra for the conversion. In those cases, make sure to always reject any conversion attempts and ask to be charged in the matching currency instead. Outside of that, we can't necessarily control the fees a merchant might ask, but if you notice anything suspicious after purchase, you can always report it to us here: wi.se/howtoreportfraud

Hey, Thomas. In general, SWIFT refunds can take between 5-10 working days, or longer. If it has taken longer than that, we'd suggest that you share with us the rejection letter for from the bank here: wi.se/senddocument and we'll help you to locate the payment. If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram with your transfer/membership number; or else you can email/phone us here: wi.se/contactus

Hey, Elora. Depending on how much you send and what currency you send to, we may need to do some extra verification. If we do, we’ll email you letting you know what information we need - more on this here: wi.se/status_of_transfer Feel free to send us DM with your transfer number on Instagram, X, or Facebook - we'll gladly have a closer look at this for you. Let us know how it goes.

Hi, Mylene. The option is limited depending on the region you're in and the currency that you're using. But for us to understand the issue you're getting, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus Please share with us there a screenshot of how it looks on your end. That way, we'd be able to take a closer a look.

Hey there. From the looks of it you've already connected your preferred bank account, and now you'd like to top up your USD balance in your account with us using ACH as the method of payment, is that correct? If so, then please note that you'd have to make a one-time debit from your account to our bank details. After this, you won't have to manually fill out all the info again, but you will still need to select the bank, and authorise the payments. For more on this, please check out our page here: wi.se/achdebit Furthermore, please bear in mind that it's required for you to have a USD balance opened in your account with us in order to add and hold USD. And to learn more about this, and how you can easily top up your balance using ACH, please check out our other page here: wi.se/ach-wise We hope this explains things to an extent, but please feel free to PM or DM us on Facebook, Instagram, or X, in case anything may remain unclear. We'd be more than happy to help you, naturally.

Hey, Ayeen. It sounds like you're experiencing some technical issues. If you're on the app, try reinstalling and restarting your device. If you're on the app, try these troubleshooting steps: wi.se/webtroubleshooting If the problem persists, please send us a private message on Facebook, Instagram or Twitter so we can help you better. You can also give us a ring or email us at wi.se/contactus

Hey there. You're still able to create an account in UAE, and you'll be able to convert your funds to AED, but we aren't currently able to send transfers from AED. There are some regions where not all of our features are available yet, but we’re working hard to bring our mission of money without borders all over the world. You'll be able to send USD, GBP, and EUR via SWIFT, and we have more info on that here: wi.se/swiftpayments As soon as anything changes with our AED routes, we'll update this page: wi.se/guidetoaed so be sure to keep an eye out. Please feel free to reach out here: wi.se/directcontactus if there's anything else we can help you with.

Hey, Anabela! Check your digital card info on the "Card" tab in our app, and then, "Add to (your phone's wallet - Apple or Google)". Use it in compatible ATMs. Find ATMs and their features globally: - Visa: wi.se/visalocator 👈 - Mastercard: wi.se/locatormastercard 👈 For further questions, we are at your disposal for personalized support on our other social media, or here: wi.se/directcontactus 👈

Hey, Guy! The information we need to be able to process a transfer depends on the currency you're planning on sending - generally speaking, we need bank account details to be able to send money. You can search the currency you wish to send here: wi.se/currencieswesupport and see what we need to send to this specific currency.

Hey, Wayne. You can only send MYR from banks within Malaysia. You can’t send MYR by Swift - we explain more here: wi.se/guidetomyr Adding money means that you're adding money to your Wise balance: wi.se/addmoneytoyourbalances. While sending money means that you're setting up either a same or a cross currency transfer to a recipient: wi.se/howtosendmoney If you're trying to add money to your Wise balance, you can add money in one of these currencies: wi.se/balancecurrencies, then convert it to MYR instead: wi.se/moneyconversion Hope this helps. Send us a DM via Instagram, X, or Facebook, if you need further help, and we'll be happy to assist you there 🙂

If your local bank in Australia isn't accepting our new AUD details with Wise, then this is usually a temporary issue, as banks in Australia need time to update their list of Bank State Branches (BSBs). We advise you to phone your bank/branch and update their list of BSB in their system. If that doesn't help or is not the issue you're having, feel free to send us a private message on Facebook, Instagram or X/Twitter and we'll help out. Our phone and/or emails are also available: wi.se/contactus

Hi Rover 👋 It depends on the bank. Each bank details have a specific SWIFT code. There are several websites to help you find a bank's Swift code. Simply choose the country and then the name of the bank: www.theswiftcodes.com www.bankswiftcode.org Alternatively, you can: 👉 Check the bank statements. Banks often put their Swiftcodes on their paper statements. If your respondents don’t receive paper statements, they can log in to their bank account and view their statements there. Then they can supply you with the Swift code. 👉 Check the bank’s own website. Go to the bank’s website and see if it has the Swift code listed. 👉 Check the bank’s FAQs, international payments or other related links. 👉 Type ‘Swift code’ into the search box if the website has a search feature. If anything remains unclear, feel free to DM us on Instagram, Facebook, or X. Alternatively, you can email/call us using this link: wi.se/contactus

Hello there. At this time we do not have an exact date, but we are working hard to bring this back as soon as possible. When we have more information to share, we will provide it to our customers. Thanks for your patience and understanding.

Hey there. If you're not receiving the secure code, or get an error when trying to set up your account, we'd be more than happy to look into this for you. To help us do so, feel free to reach out to us via one of our private channels on Facebook, Instagram, or X (previously Twitter), and we'll get back to you there with more info. You're also more than welcome to reach out to us here: wi.se/directcontactus We're happy to help 💚

Hey, Tom! If you're talking about topping up your balances, so you can spend with your Wise debit card, you can learn more info at: wi.se/addmoneytoyourbalances Regarding login in, you can check some troubleshooting steps here: wi.se/webtroubleshooting We can assist you better via DM on our other social media accounts like Facebook, X or Instagram, reach out to us there, and we’ll gladly follow up. Or if you prefer, you can also contact us via email/phone at: wi.se/contactus 🙂

Hey there! There are some limits involved. For example, when sending EUR to GBP we would first need you to send us the EUR which has a maximum limit of 1.2 million per transfer. And then to send out, we have a 1 million GBP limit. So for the EUR to GBP you could potentially send 1.16million EUR. But if you send from your Wise balance, the limit is a bit higher. Check EUR limits here: wi.se/guidetoeurtransfers And check GBP limits here: wi.se/guidetogbp You can try your transfer here already, see what's possible and what are the fees: wi.se/landingpage Feel free to send us a PM on Facebook, Instagram or X/Twitter if you have any other questions.

Hey Shiva! You can absolutely send money using bank transfer as payment method during the weekend, but please keep in mind that transfers during weekends can sometimes take longer to reach the recipient. More about this here: wi.se/howlongdotransferstake If you have any questions, feel free to reach out with a DM to any of our social media channels Facebook, Instagram or Twitter, we'll be happy to help.

Hi, there 👋 We always try to complete our transfers as quickly as possible, but the speed is dependent on multiple factors. You can learn more here: wi.se/howlongdotransferstake If you need more assistance, feel free to reach out to us via PM/DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus

Hey there. It seems that you're having some issues when it comes to setting up a payment using your account with us, is that correct? If so, then please note that in our video here 2 methods are explained when it comes to sending money using your account with us. 1. Sending money through our platform from an external (bank)account: wi.se/payingbybanktransfer 2. Sending funds through our platform from a balance in your account with us: wi.se/sendfrombalance Depending on where it is you're situated however, you may not have certain options available to you when it comes to sending out funds. And we'll show you which possibilities there are for you when setting up your transfer on your account with us. Furthermore, please note that it's not possible to send from certain currencies, and we elaborate on this on our page here: wi.se/currencieswesupport We hope this explains matters to a degree, but please feel free to PM or DM us on Facebook, Instagram, or X, in case anything may remain unclear, or if we may have missed something, of course. We'd be more than happy to help you.

Hi, John. Currently, it's not possible to send money from PHP currency which you can find more info about this here: wi.se/guidetophp Alternatively, if your sister needs to send money from the Philippines (to Greece for example), she'll need to pay using global currencies (if her local bank supports this) via SWIFT: wi.se/swiftpayments In the meantime, you can include this in our wishlist here: wi.se/wishlist so we can let you know when this feature is coming your way. And should there be any changes with this route, we'll definitely keep our customers in the loop. We hope this clarifies, and if you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus

@@Wise so is there any way or solution for her to send php to euros. How will she be able to send me money. Thank you

As mentioned above, if it's through Wise, she can't send using PHP currency as it's not yet supported. She can instead reach out to her bank, and ask if they support SWIFT transfers, or if there are other alternatives that they can offer.

Hey there. When selecting to use a debit or credit card as a method of payment for your transfer, then this won't necessarily cause a delay when sending money. With that said, a payment via debit or credit card, much like a payment that's set up using a different method, may still have to undergo security checks which could then end up delaying the transfer in the end. To learn more about payments by card, please have a look at our page here: wi.se/payingbycard We hope this explains matters to an extent, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions or concerns.

Our limits depend on what currency you'll be sending to/from. You can head here for the limits on BRL: wi.se/guidetobrl and USD: wi.se/guidetousdtransfers Here are other useful pages: Limits on receiving: wi.se/borderlesslimits Limits on sending: wi.se/sending_limits Hope this helps. Due to the platform specifics, you can't send a DM on KZfaq, but you can reach out to us via Instagram, Facebook, or X and let us know your membership number if anything remains unclear. You can also call/email us here: wi.se/contactus

Hey there. We'd like to help you out with this. You can follow the steps to add your bank account to your Wise account to pay for a transfer. See more here: wi.se/add-delete-connected-bank-accounts Regarding your account details, we'd like to take a closer look at this for you. Due to the platform specifics, you can't send a DM on KZfaq, but you can reach out to us via Instagram, Facebook, or X and let us know your membership number. We'll be happy to assist you over there.

Hello there, Ran. If you’re not receiving the SMS, check that: 1. Your device can receive texts. 2. You’re checking the right phone number. It should be the one registered to your Wise account. 3. You have phone signal. If it’s still not working: 1. Turn mobile/cellular data off and on. 2. Turn your phone off and on. 3. Try a local carrier, if you’re on international roaming. 4. Choose the voice call option. Read more here: wi.se/2fanotworking. If you need more help, please contact us: wi.se/contactus Thanks!

Hey there 👋 Transfer times depend on a few things like the countries you're sending from and to, how you pay, and how long routine checks take. You can read more about it here: wi.se/howlongdotransferstake If you've sent out a transfer, then please note it usually takes 1-2 working days to arrive in your external bank account. See more here: wi.se/guidetophp If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus

Hey there. Sorry to hear that you're having issues paying with your card. We list some common reasons here: wi.se/unsuccessfulcardpayments We'd be happy to take a closer look 🔎 So, please contact us at wi.se/contactus or send us a DM on X, Facebook or Instagram. We'll be here for you.

Hey, Julie. Just to reminder, here we have two different transactions. You can transfer money in AUD to purchase an item. Here you can find more info: wi.se/guidetoaud You can also use your Wise Card for international purchases on websites: wi.se/debitcardfaq If you have more questions, feel free to send us a PM on our verified social media channels, X (Twitter), Instagram and Facebook.

Hey, Elle! At the moment, we don't support transfers from PHP, but you can use any other currency we support and transfer it to the Czech Republic. See what currencies we support as a source one here: wi.se/currencieswesupport If you have Wise balances, you can send EUR to CZK from your balance locally, but if you're not eligible to have balances, you can send this currency via SWIFT: wi.se/swiftpayments We hope it helps, but feel free to let us know if you have any other questions in the meantime 🙂

Hi, Masood 👋 Currently you can't add money to your account in PKR. Please check which currencies are allowed here: wi.se/balancecurrencies And regarding conversion, make sure to check this page for more info: wi.se/moneyconversion If you need more assistance, feel free to reach out to us via PM/DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus

@@Wise how to add money to our wise account from pakistan?

Hey again. New users situated in Pakistan won't be able to add funds to their account with us, as they aren't able to open a balance in their account with us. To see who can currently open a balance, please check out our page here: wi.se/balanceavailability With that said, we'd like to point out the fact that it's always our aim to introduce and reintroduce our platform's services to new and current countries and regions around the world. Customers based in Pakistan who already had an account with us would be able to add funds to their balances by using the info and steps provided on our page here: wi.se/addmoneytoyourbalances We hope this explains matters to a degree, but please feel free to PM, or DM us on Facebook, Instagram, or X.

Hi, Raymart! You should be able to see the status of your payment from the app/web from under your active transfer, and we always update you via email as well. More details here: wi.se/checktransferstatus 🙂

Hey there, thanks for reaching out. Setting up a transfer with us is super quick and easy. Follow these steps below: -Go to the "Send" section of your account -Choose where you want to send the money from. In your case, this sounds like it would be from your external UK bank account. -Enter how much you'd like to send. For example, you can set up the transfer to pay in with 100 GBP from your UK bank account, and send the equivalent in EUR to your external Luxembourg account. -Choose who you're sending the money to. For you, you'd want to add your external Luxembourg bank account as the recipient for this transfer. -Review all the details and make sure the currency, amount, etc is correct. -Choose how to pay, this would be when you'd input your external UK bank account. This can walk you through that here: wi.se/payingbybanktransfer, or you can also pay by card: wi.se/payingbycard Once you've completed all of these steps, you'll be all good to go! We'll keep you updated on the status of your transfer via email so you know when to expect it to be complete. We hope this helps, but if you need additional help, please feel free to send us a DM on Facebook, Instagram, or X. We'll be happy to take a closer look for you.

Hello there, Yuan. We explain right here, on how you can send money with Wise: wi.se/howtosendmoney More info on SGP transfers, here: wi.se/guidetosgd More details on PHP transfers, right here: wi.se/guidetophp 💚

@@Wise He tried to send to my gcash but failed, he called wise, and he said my gcash is enabled, he said I need to activate it for international transfer, ? how?

@@Wise ang aking gcash ay fully verified Naman . Paano kaya I activate to international?

@@Wise @Wise my gcash is fully verified Naman . How can I activate to international? Or maybe the wise app is the problem

Hello, Leny. If your card was issued in Australia, Brazil, Canada, an EEA country where it’s supported, Malaysia, New Zealand, Singapore, the US or the UK, you can add your card to Apple Pay. However, if you live in a non-supported region at the moment, you won't be able to use Apple Pay. We'll definitely update this page in case anything changes: wi.se/linkingcardtoapplepay If you need more help, please contact us:wi.se/contactus Thank you 💚

Hey, Louis! You'll be able to have a BRL balance to hold money on Wise (if located in Brazil), but at the moment we don't offer account details for it. This means that if you're expecting payments from non-Wise senders, it would have to match the currency of one of the other available balance details: wi.se/howtoreceivemoney If the sender is a Wise users then they can easily set up a transfer where they pay in BRL, but it's delivered in a different currency to your balances 🙂 We even have a few different ways to do this where you won't even need to share account numbers: wi.se/receivemoneywithoutdetails

@@Wise thanks, I appreciate

Hi. Please reach out to us for further assistance at wi.se/contactus. 💚

Hi Jane. We aim to verify your account within a few days, but note that the timeframe also depends on whether you've submitted the relevant documents. When you create an account, we'll ask for a proof of ID and address as part of the verification process: wi.se/verifyyourid and wi.se/verifyyouraddress You can upload your ID here: wi.se/uploadyourid and address here: wi.se/documentupload 🙂

Hey there 👋 MYR account details are only available for personal customers who are resident in Malaysia; so if you're, you can receive MYR into your account. More here: wi.se/myrbalance You can top up your balance with EUR or USD and convert the money between your balances yourself: wi.se/moneyconversion You can also let us do the conversion for you with the lowest conversion fee: wi.se/smartcurrencyconversion

Hey there. That might be related to where your business is registered. You can check all the product features available for your region from this link: wi.se/business-feature. Just scroll down to "Product features“, and choose the country where your business is registered. You can also read more about the business account here: wi.se/allowedbusinesses. For any questions, please feel free to contact our business support here: wi.se/contactus We'll be happy to help.

Hi, there! Happy to hear you've been enjoying our services so far 💚 You can absolutely convert any currencies you receive in your Wise account into GBP and then transfer it to your external UK bank account! Here's how you can convert money between your Wise balances: wi.se/moneyconversion and here how to send money from a balance to an external account: wi.se/sendfrombalance Hope this helps!

@@Wise Is there any fee when I transfer the GBP Wise balance to UK bank?

Hey there, Patience. The fee you pay for your transfer will depend on a how much money you're sending. When you go to set up your transfer, you'll be able to see exactly how much you'll pay when sending money from your GBP balance to your external UK bank account 😊 If you need more help with this, feel free to send us a DM on Facebook, Instagram, or X. We'll be happy to get back to you there.

Hey Ishan. It's best to select the payment method that you'll be using to send out the transfer. If you're going to send this transfer and pay via wire, then you can select wire transfer. We also only suggest paying for your transfer via SWIFT if it's being sent that way. See more on paying for a transfer here: wi.se/payingforatransfer You can also see more on SWIFT here: wi.se/swiftpayments If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus

@@Wise what is the difference in the debt card and wire transfer/ swift transfer

👉 Debit card payments are usually faster and efficient than other payment methods, but the fee is more, too. Check here: wi.se/card-payment 👉 Wire payments to Wise work the same way you’d wire money to anyone else - quite simple. We’ll show you our account details, and you can set up your wire to us. Learn more about using wire transfers: wi.se/wire-transfer-info 👉 SWIFT can be used when you send USD to countries outside the US, GBP to countries outside the UK, more than 1 million JPY to any country, or EUR to banks that are not part of SEPA and countries outside of SEPA. Keep in mind, SWIFT payment method can be more expensive than others because there are multiple intermediary banks involved, and each bank can charge their own fee. More about SWIFT here: wi.se/swiftpayments If anything remains unclear, feel free to DM us on Facebook, Instagram, or X. Alternatively, you can email/call us using this link: wi.se/contactus

Hi there. From 23 May 2024, customers in Indonesia won’t be able to receive or add money to their balance and local account details in their Wise account. You can still send money from Indonesia, see more here: wi.se/howtosendmoney If anything changes in the future, we'll keep you posted with more info. If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus

@@Wise yes I know, but my question is Why is that happening?

This change happened due to local regulations, because of this we're unable to offer balances and account details to customers in Indonesia. You can still use Wise to send money around the world. Also, if someone using Wise sends you money, you can set your external bank account as a primary account, this way the money will go straight to your external bank account. More info about this here: wi.se/markprimaryaccount

Hi Venalynn. At this time, you can't send money from PHP to GBP; however if you want to send money to the UK, you can still send EUR or USD via Swift. Learn more here: wi.se/swiftpayments Feel free to DM us on Instagram, X, or Facebook if you have any questions 💚

Hi there! We currently don't have interest on the Wise card but if you currently have Wise Interest, you can switch it back to a regular balance: wi.se/howtostocks Also, if you'd like to add money to your balance from an external account, check out this link here for more info: wi.se/addmoneytoyourbalances Feel free to contact us here: wi.se/contactus if you have more questions 💚

Hi there 👋 If you're referring to using our cards to make a purchase online, you can add the currency you're spending into your balance. Since you're spending JPY, we suggest adding JPY to your JPY balance. However, not to worry if you don't have enough of the currency you're spending in, our Smart Conversion Technology'll convert it from the available balance with the lowest conversion fee for you. Read more here: wi.se/smartconversiontech

Hi. Please reach out to us for further assistance at wi.se/contactus. 💚

Hi there, Sumit. At the moment, isn't possible to send money from VND. So this transaction wouldn't be possible. However, they can still send money using SWIFT: wi.se/swiftpayments We explain more, here: wi.se/howtosendmoney 💚

Hello there. It looks like you've commented in English and another language. We only offer support in English, and Portuguese. So, instead, you can email us in your preferred language here: wi.se/contactus However, it looks like you're referring to a transfer that hasn't been sent out yet. If that's so, note that our transfer speed's dependent on factors like payment method, currencies involved, conversion (up to 2 working days), weekends/holidays. Rest assured, we'll aim to send out your money at the soonest possible. Read more here: wi.se/howlongdotransferstake

That's right, Adham and this is due to local regulations. We understand that it's not an ideal situation and if anything changes, we'd be sure to let you know. Appreciate your understanding in this matter 🙂

Hey there. We're glad to see you're interested in using our platform in order to receive payments from abroad while situated in India. With that said, please bear in mind that you won't be able to receive business related payments directly to your personal account with us, as our balances feature is not yet available for our personal customers in India. Besides that, it would also go against how we're set up and regulated as an online financial institution: wi.se/balanceavailability If you, however, have a business account, then you will be able to receive funds from abroad directly into your account with us, using the account details feature. To learn more about this, and receiving payments for Indian businesses via our platform in general, please have a look at our page here: wi.se/indianbusiness We hope this helps, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions or concerns. We're here to assist you, after all.

Hi there 👋 Check out this link for more information about Wise/FDIC relationship and how we protect our US customers funds: wi.se/wise-us-cst Feel free to DM us on Instagram, X, or Facebook if you have more questions! Thanks.

@@Wise thx

Hey Aiyesha! Yes, if you're in the Philippines, you can use Wise to send money abroad. We don't support sending directly from PHP, so you can open balances in your account, then add money to your balances and then send the money directly from your balance, more info here: wi.se/sendfrombalance You can DM us to any of our social media channels Facebook, Instagram or Twitter (X) in case you have any questions, we'll be happy to help.

Hi there 👋 It's true, we are unable to offer balances for new customers in Pakistan. We can't give an exact estimate on when this feature will be re-opened, however we’re working on it - This is so we can improve our services and to provide a better overall experience to all our customers. We understand that this isn't an ideal situation and hope to have better news in the future.

Hi, Darren! Yes, you should be able to transfer money from your UK bank to an account in China. You can check how to send money using Wise here: wi.se/howtosendmoney You can read more about GBP and CNY transfers here: wi.se/guidetogbp and here: wi.se/guidetocny

@@Wise Thanks

You're welcome, Darren!

I have a sgd wise account

Hi, Sameenah. If you're referring to sending money from your SGD balance to INR in India. Here's how you can send money from balances: wi.se/sendfrombalance, and more info on INR transfers: wi.se/guidetoinr. However, if you're referring to withdrawing cash from an ATM in India using our card. In eligible regions that's possible too, read more here: wi.se/whereyoucanuseyourcard.

Hi there! In general, you don't need to open a Wise account in countries you're sending money to. Here's a guide on how to send money: wi.se/howtosendmoney Just note that we don't support KHR transfers at the moment: wi.se/currencieswesupport You can still send USD or EUR to your bank account in Cambodia via SWIFT, if your bank supports international transfers: wi.se/swiftpayments We'd be happy to guide you through the process if you can contact us at wi.se/contactus or send us a DM on X, Facebook or Instagram.

Hey there. From your message here, it seems like you may be trying to set up an account with us, but that you aren't receiving the security code to your phone is that correct? If so, then please give these troubleshooting steps a try: 1. Your device can receive texts. 2. You’re checking the right phone number. 3. You have phone signal. If it’s still not working: 1. Turn mobile/cellular data off and on. 2. Turn your phone off and on. 3. Try a local carrier, if you’re on international roaming. 4. Choose the voice call option. Read more here: wi.se/2fanotworking We hope this helps, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions or concerns. We'd be more than happy to assist you, naturally.

Hi Lisa. We currently can't send to third-party send money apps such as Venmo and Zelle. If in future anything changes, we'd be sure to put out an update.

Hello there. We have a simulator here: wi.se/ourfees You can also check out our article about fees on sending money here: wi.se/understandingfeesandrates Feel free to reach out via our socials (Facebook, Instagram or (X) Twitter) or via email/phone here: wi.se/contactus

Hey, there 👋 Verification is a very important step for us, and because of that we’re very diligent with this process. At the moment, you can find what documents you can send us here: wi.se/verifyyourid Due to platform limitations here, we’re not able to contact you via DM. If you have any other social media accounts like Facebook, X or Instagram, reach out to us there, and we’ll gladly follow up. Or if you prefer, you can also contact us via email/phone here: wi.se/contactus Thanks.

Hey, there. You can send money to the UK from the Philippines, but note that you'll need to pay for the transfer in GBP/USD/EUR because we don't support paying in PHP at the moment. This will be done via SWIFT: wi.se/swiftpayments You can check out our guide on how to send money at wi.se/howtosendmoney

Hey Ashfak! If have a business account with us and have got account details, then they can send directly to them, for example using USD. But they can also send you money via Wise, by signing up as all our features are also available in the United States. Feel free to get in touch with our business team if you got any other questions, they'll gladly help out: wi.se/contactus

Hey there, thanks for reaching out. Any time you set up a transfer to send money through Wise, you'll get a transfer receipt showing all of the details of the transfer, which you can easily download by following the steps here: wi.se/getpdfreceipt We hope this helps, but if you have any other questions, please don't hesitate to reach back out. We're here for you and wishing you good luck with your application 💚

Hey there. Could you let us know which part of the process you find complicated? We'd like to make sending money as simple as possible, and we'd love to get your feedback on this. Feel free to also reach out to us on Instagram, X, or Facebook and PM us. And this is our contact link: wi.se/contactus

Hey there! If you're eligible to have balances and account details, you should be able to receive money from the US. More info about receiving money to your Wise account here 👉 wi.se/howtoreceivemoney If you have more questions, you're more than welcome to reach out to our DMs via Instagram, X, or Facebook. We'll gladly assist you over there.

Hey there, Pete. Great question! Yes, you can definitely send money from the US to Indonesia with us. You can pay in using USD from your external account and have your recipient receive IDR to their local Indonesia bank account. See more here: wi.se/idrtransfers If you have other questions, please feel free to reach us via DM on Facebook, Instagram, or X. We're happy to help 😊

Hi Aishat. At the moment, you won't be able to receive Egyptian pound (EGP) directly into your Wise account, as it's not an available balance with account details: wi.se/proofofaccountdetails Though it's not available to send money from EGP, you can still send money from Egypt via SWIFT:wi.se/swiftpayments: More info on EGP transfers here: wi.se/guidetoegp We're always working to expand our service and add more options to send money. Feel free to contact us here: wi.se/directcontactus or DM us on Facebook, X, or Instagram if you need further assistance.

@@Wise i really appreciate, thank you so much Wise 🙏

Hi, Anas! Please be advised that we've temporarily stopped issuing cards to businesses based in the US. If you try to get a card for your US business, we'll record your request and notify you once they're available again. However, if you already have Wise Business cards, we've emailed you about what's changing - please check your emails, in case you haven't yet. If you need more assistance, feel free to reach out to our other social media channels like Instagram, X, or Facebook. We'll be glad to assist you over there 🙂

@@Wise Can I get a card for me because I have an account linked with the company account

If you mean a card for your personal account, then it depends on the region where you're residing. You can find in what countries this feature is supported here 👉 wi.se/cardavailability If your country is in the list, you can go ahead and order our card. We also share how to do it here 👉 wi.se/getthedebitcard

Hey, Camille! When registering for a Wise account, you should use the address where you permanently reside. We also might ask you to provide supportive documents that verify your address. We talk more about it here: wi.se/verifyyouraddress Once your account is ready, you can go ahead and check a guide on how to send money with us: wi.se/howtosendmoney If you need more help on this, please reach out to us via DM on Instagram, X, or Facebook, so we can help you better 🙂

@@Wise how about im residing inside the ship because im working there for 5 months what address do i need to put. i live in philippines but im working on a ship australia based

Since you're currently based in Australia, we'd suggest that you enter the address there. In the event that we ask you to verify your address in Australia, you can provide us with the following: 1. Letter of employment that provides details on the living arrangement and includes an address (such as a port of call or mail acceptance facility that many cruise ships have) 2. Your most recent Payslip

Hey there. It's possible for you to open an account in Serbia. But please note some of our features there are limited, for example you won't be able to open balances in order to receive money into your account. Also, it's not possible to send from RSD at the moment, but you can send money with us via SWIFT. More info here: wi.se/swiftpayments Due to the platform specifics, you can't send a DM on KZfaq, but you can reach out to us via Instagram, Facebook, or X and let us know your membership number if you still have questions. You can also call/email us here: wi.se/contactus

Hey there, thanks for reaching out. The time it takes for a transfer to be completed can vary depending on a few different things, such as the payment method used, conversion times, or when the transfer was set up. Learn more here: wi.se/whymytransferistakinglonger It's our goal to complete all transfers ASAP, so we'll do our best to keep you updated about its status via e-mail, too. We'd be happy to take a closer look into what's going on from our side if you need more help. Just send us a DM on X, Facebook, or Instagram with your membership number and the transfer number. We're here for you 😊