Skill-based Routing is a new call routing strategy added in #Yeastar. As the name implies, it routes incoming calls based on agents’ skills to ensure customers can be directed to the most skilled agents and quickly resolve their inquiries. In today's video, we will show you how to set up this feature!
If you prefer a written guide, you can check out our configuration manual: help.yeastar.com/en/p-series-...
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Want to Learn More? You Can
→ Get a free trial of P-Series Phone System, follow this video, and test out this new feature: www.yeastar.com/cloud-pbx-fre...
→ Learn more about Skill-based Routing: www.yeastar.com/voip-phone-sy...
→ Explore more about the latest P-Series update: www.yeastar.com/blog/p-series...
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Chapters
00:00 Skill-based Routing
00:28 Upgrade your firmware
00:40 Navigate to "Call Features - Queue"
00:52 Enable "Skill-based Routing"
00:58 Assign skill levels to agents
01:32 Completed
01:45 Try it Today!
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