How To Talk To Clients & Get To Yes: Role-play w/ Melinda & Mo

Рет қаралды 64,212

Күн бұрын

Stay curious. Ask more questions. Be slow to give advice and stay in the diagnostic phase for as long as possible to build rapport. Focus your attention on what the other person sees a "home run".
Full Video: • How To Get Clients You...
Melinda Livsey
‪@melindalivsey1‬ (@melindalivsey on IG)
Mo Ismail
@moismai
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Host: Chris Do
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Пікірлер: 162

@thefutur 3 жыл бұрын

Full Video here :) kzfaq.info/get/bejne/osmja92W0825qIk.html

@n.claudiufurca494 3 жыл бұрын

I wish I would have seen this video before my client's meeting. Lost two potential clients. Thank you for all the tremendous and helpful videos !!

@karansindwani 3 жыл бұрын

Melinda is giving a tuff time to Chris 😂😂 I have been following since she started... I can see visible change in her!! Go Girl ✌🏻

@thefutur 3 жыл бұрын

she sure was Karan. you noticed it too!

@social8326 3 жыл бұрын

Hey Chris, 2 years ago I remember leaving a comment on this channel saying I wanted to pursue a creative career but I just wasn’t sure I was actually creative/innovative enough to make it. You basically told be that I should just give it a shot and see what happens. But I’m happy to say that I’m officially a graphic design student. My current designs you’d probably say are garbage but I’m actually having fun in my classes and experimenting with different styles. So thank you

@saranroy 3 жыл бұрын

Go ahead... You're the best 😊

@JiminyHCriquet Жыл бұрын

How's the last two years been?

@artoro8 Жыл бұрын

Any update?

@imagicarolina 11 ай бұрын

A real designer always says that about his work

@gordacapivara 3 жыл бұрын

Hot damn, Chris is smooth as hell. Jeez, I was already picturing myself with him on a picnic with our Golden Retriever watching the sunset drinking ice cold beer. You can't just up and do that to people, Chris. I have a wife and kids. Control yourself.

@thefutur 3 жыл бұрын

Haha.

@islandgirlvscitygirl 3 жыл бұрын

This is a good role play. Clients ALWAYS want sales. ALWAYS, this is a great way to let them know what KPI's - metrics we HAVE control over. I'd love to see more like this ( a lot of my clients think social media = sales) where they ask for sales and you have to skrt skrt and explain to them it's a 360 marketing plan.

@wellnessleads 3 жыл бұрын

I love these role plays! Right from the beginning, you start digging and figuring out what the pain points are (she could do it in house but didn’t want to). Implementing these strategies into my own discovery calls.

@priyanshisoni5856 3 жыл бұрын

This guy is just crazy, loved the ideology behind his business and relationship 🤩Chris Do could make anyone learn anything 🤩

@thefutur 3 жыл бұрын

I’m trying

@amaarzafar 3 жыл бұрын

Thank you so much Chris! In the past two weeks or so that I've been watching your content, I've really found these role-plays incredibly helpful and informative! You've changed my outlook on how to close a client and cater toward them, whilst also getting the price you want and deserve. Please, continue to do more of these as they are super helpful and entertaining.

@mediasmithsllc3052 3 жыл бұрын

"All I want to do is find out what makes her happy. And then design the conversation around giving her exactly that..." Priceless. (this can definitely be great advice in a marriage as well). =)

@thefutur 3 жыл бұрын

Agreed

@segunkareem9012 3 жыл бұрын

'What makes your client happy'... My key take-away. Well done guys

@VincitDesignCo 3 жыл бұрын

Gosh these role-plays are so helpful! I've watched previous ones over and over. So good.

@monica4158 2 жыл бұрын

I have never seen this style of video editing in sales training. It's innovative. Love the calmness and accuracy of this video. Also really loved the softening techniques. 💚

@alayejon 3 жыл бұрын

I enjoy the approach Chris take every time to close a client. The one thing I learnt is not to jam pack the client with options that I think is ideal but learn what results they are looking for and craft a solution that suits those needs

@NokthulaMadondo 3 жыл бұрын

I've been binge watching past episodes with Chris and Melinda, it was so educational. I cannot wait to watch this new episode. Futur videos are like comfort food, they never disappoint.

@craphtech50 3 жыл бұрын

Thank you so much Chris, I learnt that during the journey, it shouldn't be just about me, making the client feel comfortable and moving at his or her paste is also the key. Because the gives room for breathing

@keltalztv 3 жыл бұрын

Since i discovered your channel my mentality seriously improved when it comes to design, branding and marketing. Thank you for being a mentor to me Chris Do

@thienlc 3 жыл бұрын

It might be overlooked, but the song choice in the background makes me genuinely happy to have watched this

@JadeTrading 3 жыл бұрын

Ask yourself what you will regret not having done at the end of your life. Make a plan and fo those things.

@omaveric 3 жыл бұрын

Totally agree. You could just start and make a plan to see it through.

@jacobzatorsky Жыл бұрын

I COULD listen to Chris for hours. He just has this authenticity about his voice and the messages he shares. Thanks Chris for making us better humans

@theCreativeSav 3 жыл бұрын

I saw the full video, but I'm watching this again. It's that good. ❤️

@thefutur 3 жыл бұрын

hope the edit makes it easier to consume.

@theCreativeSav 3 жыл бұрын

@@thefutur even better ❤️❤️

@filmydhamaka4401 Жыл бұрын

Damn. This was insightful, I had never came across such video. And, that constant smile throughout the video reflects the confidence of what you are providing.

@yarensey0331 Жыл бұрын

hope I can watch more topics like this a client getting roleplay. It helps a lot. Thanks again!

@szilagyipeter6698 2 жыл бұрын

The most beautiful thing is you can use this advice for any kind of human relationship, not only in design or business.

@jimmyjones5492 3 жыл бұрын

Sweet! Love the edits and straight to follow approach :)

@PoulavBiswas 3 жыл бұрын

I am really learning a lot from this channel. Thanks a lot for this. In this video I have learned to observe and get a good outcome from the client.

@hasnaindaudy4825 3 жыл бұрын

These role plays are always 🔥🔥

@TheShahed97 3 жыл бұрын

So glad I discovered this channel. Just wow

@thefutur 3 жыл бұрын

Welcome to the Futur

@TheShahed97 3 жыл бұрын

@@thefutur goosebumps

@WeirdIndonesianDad 3 жыл бұрын

I just built a creative and marketing agency as an another revenue stream of my company. I just secured 2 clients by simply following all chris' advice on the very first day. These contents are ridiculously gold Thanks chris

@soulofmusic9465 Жыл бұрын

Chris that was extraterrestrial! Deepest thanks for what you do and how you do it!

@davidjohnson.c 3 жыл бұрын

I definitely learnt to be more empathetic towards clients and focus more on what problem they have and being the perfect solution to it.

@TrentKennelly 3 жыл бұрын

These role plays are awesome! Great way to demonstrate the solutions to problems.

@compulsiveinaction 3 жыл бұрын

This is so valuable, thank you for all the killer content ♥️

@aminasgari2961 3 жыл бұрын

Thank you so much, Chris I learned that I should find the "one result" that the client cares about.

@multimasterymarketing4768 2 жыл бұрын

Great video, love the engagement and how you kept control of the conversation.

@jasonng3239 3 жыл бұрын

Always learning from every episode. Awesome.

@noelfiji6932 2 жыл бұрын

Wow... I wasn't expecting dating tips at the end! Loved it!

@EllyValentini 3 жыл бұрын

Came here wanting to learn how to talk to clients, and I'm leaving having a blueprint of how to better support my loved ones emotionally... Thank you guys s2

@America2gether 7 ай бұрын

I am Blessed to have found you. This is pure gold.

@thefutur 7 ай бұрын

Wow, thank you!

@bestkuchinghotels 3 жыл бұрын

I'm learning a lot from your videos. Loved the background music too. Tq @ChrisDo. Greetings from Malaysia

@acefrondozo7615 Жыл бұрын

Every second of this clip is definitely worth to watch! I love the mirroring and labeling techniques Chris doing to validate, empathized and being able to see the world in the clients! Your so good at these! Can you recommend me a book or any resources I can use to drastically develop the skills of mirroring labeling and the ability to acknowledge peoples emotions? Thanks and Happy New Year!

@thefutur Жыл бұрын

Happy new year!

@yashadicey5553 2 жыл бұрын

This is such a helpful resource heading into my first client meeting ! Thanks :)

@jadhavparth 3 жыл бұрын

Half of my watch later is filled with Futur Videos, the the videos I watch are videos which are under 30 minutes. More short videos please 🙏🔥🔥

@danieladonis4519 Жыл бұрын

I learnt to prioritize my clients, and when we encounter a road block, i shoulod try and solve them. Thanks Chris

@thefutur Жыл бұрын

You're very welcome

@leonenskat8532 2 жыл бұрын

Amazing Value!! Exactly what i needed right now!

@ArtSzabo 3 жыл бұрын

Did anyone else almost cry during this? Damn that bg music man. If they would've gone full slow close up when he was talking about the picnic, that would be the end for me. Also amazing content lol!

@stephaniesribeiroYT 3 жыл бұрын

When I starting watching the channel I was a graphic designer student, but now Artist, Art educator 😅 but still love to learn how to be more professional and business-like from the channel 👍🏻I was thinking about Keir McLaren, haven't seen him in the recent videos

@movingtar 3 жыл бұрын

The master at work. Fantastic content. 👏👏👏👏

@thefutur 3 жыл бұрын

Thank you

@vladislav_panin 3 жыл бұрын

Think about what would make your client happy and guide them to it. Brilliant!

@Dwayne_M 3 жыл бұрын

Very helpful great vid as always

@pascaldolan7171 3 жыл бұрын

Thanks, really appreciate this video, really nicely constructed ;-)

@jimmyle3068 3 жыл бұрын

We are watching a portion of a long form video about how to get a client to say yes to repurposing long form content into digestible chunks that has been repurposed into digestible chunks.

@thefutur 3 жыл бұрын

Haha yes.

@emmanuelchinatuka5119 3 жыл бұрын

Mr Chris you're so good... Thanks for the video

@PabloContrerasFotoviajante 3 жыл бұрын

Funny to listen to your date analogy at the end. I always say that getting clients to say yes is like going for a date and getting that kiss at her house door. Great video, as usual

@thefutur 3 жыл бұрын

Thanks

@Mayank-rs7kg 2 жыл бұрын

The most important thing that I learned from this video is you must always focus on your client, instead you telling clients your vision ask them how you want to look things, what does success look like to you.

@KreatorSchool 3 жыл бұрын

The bg music almost made me cry

@DeSalesMeester 2 ай бұрын

😂😂

@pshm8436 3 жыл бұрын

I honestly love you guys, I watch all your videos religiously and am a huge fan of Chris Do and Ben Burns. With love, these "roleplays" are such an American thing to do, they're absurd, no risks, no stakes, and linear; I appreciate the tense background music though, nice try. If you're going to teach me how to talk to clients then just give me the points and I'll try them on the field, the video could've been 8 to 10 min long. That said, thanks for all the content you're sharing with us worldwide. Love you guys!

@thefutur 3 жыл бұрын

Thank you for the feedback Pablo.

@agatainventio9464 3 жыл бұрын

Thank you so much Chris you're the man

@thefutur 3 жыл бұрын

Thank you 🙏

@Charlie_Alpha_Lima 2 жыл бұрын

The information you're giving us on how to talk to clients is absolutely priceless. You're doing the Lord's work Chris!

@joeweyman9161 3 жыл бұрын

This kind of client role play is so helpful. Thanks! Can we get a look at what the Deal Memo looks like?

@saranroy 3 жыл бұрын

Hey Chris, you're the best, and the videos of Futur are *really* helpful. I had some questions. Should I practice conversation before engaging with a real client? If yes, how do I do that? And, thank you to all of you.

@RodrigoTasca 3 жыл бұрын

Another banging video!

@ryanrmrz 3 жыл бұрын

You are just an inspiration dude! 🙈 #goals

@mookjais 3 жыл бұрын

Fantastic stuff!!

@andywml 3 жыл бұрын

Really nicely done

@Groovychuks 3 жыл бұрын

Hey Chris, curious how you view this approach vs the diagnosing approach in your other videos? To me, the diagnosing approach is semi-structured, whereas this was unstructured. Would you say that is accurate? and what cues make you choose one vs the other? Thank you for your knowledge Chris-dono

@andytataw5466 3 жыл бұрын

Melinda has gotten so much better at role play 👏👏

@thefutur 3 жыл бұрын

Yes she has

@lestat602 3 жыл бұрын

Came here for the instruction....replayed it for the music in the background so...shhhhhhh im Vibin here

@layarmediastudio 2 жыл бұрын

Thank a lot for the sharing The Futur. i have a question, what if the client said their want to do trail on us in a single video project ?

@RUNNINGWATER 3 жыл бұрын

Very subtle very caring

@samasucreative 3 жыл бұрын

This was such a informative and helpful video. I have a question though, how can I transform this information to work in a cover letter or proposal? I'm new to freelancing and I use the site Upwork to find clients. When I send a prospective client a cover letter/proposal. I never hear back from them. So I'm wondering what I'm doing wrong. I hope I made sense there lol.

@baysidephotography 3 жыл бұрын

What's long-form content? Could you give some examples, is that blogs or long videos or something? OK I listened past 4 minutes and I got that it's longer videos (sorry for premature questioning!) I'm an OKR coach (Objectives and Key Results) and I talk about objectives and metrics all day. I love that now I can do in my sales pitches. Brilliant, it seems a lot less daunting now. Thank you for connecting the 2 ideas. PS LOL @ the music at the end it made me grin - very good. I've subscribed.

@thefutur 3 жыл бұрын

No problem

@minalbhandari5275 3 жыл бұрын

Why does this channel does not have 1 billion subscribers ?

@thefutur 3 жыл бұрын

we are patient. we'll slowly march towards it.

@minalbhandari5275 3 жыл бұрын

@@thefutur sure .

@xpng115 3 жыл бұрын

When I heard she actually wanted video cuts, my heart sank. It was entire different set of expectations. Usually I will get pissed off and just conclude that this is not the right client. It was really enlightening to see how Chris turn it around. I think it’s only possible when we found out their pain points before entering to discuss about pricing and expectations. That makes a lot of difference. Thanks for reminding we should prioritise the one right in front of us. I’m selling something that makes me happy than what makes them happy. That makes me struggle. Thanks for the sharing.

@thefutur 3 жыл бұрын

glad you saw how to turn that situation around.

@irenebirgita 3 жыл бұрын

Any logo critique (fans submitted) video again in the future? Love that series!

@thefutur 3 жыл бұрын

we are cooking up some ideas.

@irenebirgita 3 жыл бұрын

@@thefutur can't wait!

@nictegki 3 жыл бұрын

Thanks!

@LevAshin 3 жыл бұрын

i love the new guy at the end :)

@miriamegh 2 жыл бұрын

That cap, I NEED IT! HOW DO I GET IT. THE One Chris is wearing. Someone help

@clarkkent3864 3 жыл бұрын

Another incredibly useful video that gets an instant like from me! Especially the part about $. I get really awkward when I get to that part. Not anymore! Quick questions: is it a good idea to try to close on the first meeting? I saw a lot of sales people saying that you should have 2-3 meetings to create rapport . Did it ever happen to you not to be able to deliver? Promising someone a design that would increase conversion rates by 10% but it only increased by 4%. If yes, how did you handle it? Thank you ! You are a designer's best friend!

@thefutur 3 жыл бұрын

my approach is to get to a $ on the first meeting once I've established outcomes and expectations. Otherwise I'm wasting time. but it's not necessary to close on the first call.

@m.arslan257 2 жыл бұрын

Can you please tell me the name of the soundtrack being played at around 07:40 ?

@MuhammadHussain-ix9vk 3 жыл бұрын

Thanks Chrisdo

@RockstarCinema 2 жыл бұрын

I’m already thinking of the job and what it would take are these videos with baked in audio ? Lol 😂

@jonatancordoba7984 3 жыл бұрын

Micro content video talking about a micro content video project. Love it.

@patrickguanaz6767 3 жыл бұрын

Great!

@juventushq675 3 жыл бұрын

The Cris Melinda series is changing my life....... Road to $20k 🤑

@DBowen-os2cv Жыл бұрын

outstanding

@idesign254 Жыл бұрын

Awesome

@BlackBoxStudiosGh 11 ай бұрын

I had the same client problem, At the end of the shoot They wanted 9 videos Contract says 3 videos But didnt wana argue With client since its Mitsubishi But i did what i had to do To the point they didn’t know What they wanted in the 9videos. It was heartbreaking 💔

@GoFarAway5338 3 жыл бұрын

Great thumbnail.

@Jzguan 3 жыл бұрын

what if the client doesn't even know the numbers? CTR is strangers to many of the clients.. they just focusing on SALES result

@clarkkent3864 3 жыл бұрын

What happens if you fail to deliver the results promised? ie. Conversion rates don't go up as anticipated.

@faithnomore101 3 жыл бұрын

ask questions. what exact is it? let them tell you.

@thefutur 3 жыл бұрын

don't promise something you can't do or don't have control over. but charge enough so that you can achieve the results if you are asked for a guarantee.

@clarkkent3864 3 жыл бұрын

@@faithnomore101 thanks you

@clarkkent3864 3 жыл бұрын

@@thefutur thank you

@rockpockets2423 Жыл бұрын

I love you Chris Do.

@otherside1279 3 жыл бұрын

dude at last ik music is good but low it down like its so good I am listening to music only

@designsbyhiroki 3 жыл бұрын

Enjoyed the content. Background music seemed distracting to what this video was about.

@cutekisses01 2 жыл бұрын

make 'em clients happy :)

@tioluwanielesho1448 3 жыл бұрын

On a serious note...amongst other things, I learnt how to make a video feel a lot more emotional than it actually is

@thefutur 3 жыл бұрын

How so?

@tioluwanielesho1448 3 жыл бұрын

@@thefutur most of all...the BACKGROUND MUSIC, music really sells the emotion of a video

@YuriRadavchuk 3 жыл бұрын

Focus on client's happiness and guide the conversation in that direction.

@darkmxk Жыл бұрын

I don't quite agree with the dating analogy but the rest is good ahah

@thefutur Жыл бұрын

What do you disagree with?

@darkmxk Жыл бұрын

@@thefutur Well... asking a girl what she wants to do isn't the right approach for dating as it typically makes you look wear and very undecided. Women don't like that. But I do see how the same strategy/thought process may work for business and handling leads.