How & When to Fire a Customer - The nitty-gritty of being a business owner

How & When to Fire a Customer - The nitty-gritty of being a business owner - Heart to Heart Biz Chat

Рет қаралды 2,109

2 жыл бұрын

Today I'm sharing How & When to Fire a Customer - The nitty-gritty of being a business owner - Heart to Heart Biz Chat for you all.
Hi, I'm Matt! Along with my wife, Sara and our 4 kids we are fulfilling our dreams of becoming more self-reliant. We support our dream by working from home running our laser engraving business.
Etsy tool: salesamurai.io/ Use Coupon Code: MATT20 for 20% off
Join the Private Monthly Product Roll Out Group: / laserengravingwithmatt
May's new product is up and ready for you & June's launch is coming up soon! I look forward to you joining our small group!
Etsy shop with SVG & PDF files for sale, EngravingwithMatt: www.etsy.com/shop/Engravingwi...
Join us Fridays for new videos!🌻
Check out our vlog channel, Matt & Sara: / @mattsara2802
Don't forget to LIKE, COMMENT & SUBSCRIBE!
Click that 🔔 to be notified when our next video comes out!
Matt & Sara
Shop our favorites:
Uline for shipping materials: uline.com
Gasket Making Material: amzn.to/3ls4C2h
xTool D1: www.xtool.com/?ref=w86Oew0Jk4...
Sanding Disks for glass: amzn.to/2JCm9W4
Blue Tape: amzn.to/3FNzS3a
My favorite LA's Totally Awesome Degreaser: amzn.to/3tGhmaT
Super Clean Degreaser: amzn.to/3oIvBt5
M8 Fan: amzn.to/2Z08qQr
External Hard Drive: amzn.to/32OVoqy
Cermark: amzn.to/3EKxbAj
Bottle Openers: amzn.to/3i1xsoS
Dusting Spray: amzn.to/3znltIM
Rubbing Alcohol: amzn.to/3Bv3OQb
Q-tips: amzn.to/3BihFZK
💡 Lightbox : amzn.to/31h1GLC
Corel Draw Software: amzn.to/3pG3wzW
Sandpaper Blocks: amzn.to/3pVQVrV
Transfer Tape: amzn.to/37OizRn
Clear Coat: amzn.to/2LOM3qr
🖨️ Our favorite label printer the Rollo: amzn.to/2IVCVyV
🏷️ Flat 4x6 labels compatible with the Rollo printer: amzn.to/3pMawvO
📸 Camera: amzn.to/3iuYsLE
🔺 Tripod: amzn.to/2QgipJM
Scale: amzn.to/37IE2L7
Drop us a line ...
Matt & Sara
PO Box 9
Carver, MN 55315
Send Business Inquiries to: homesteadingyt@gmail.com
DISCLAIMER: Links included in this description might be affiliate links. If you purchase a product or service with the links that we provide we may receive a small commission. There is no additional charge to you! Thank you for supporting us so we can continue to provide you with free content each week!
Music: Courtesy of Epidemic Sound
#laserengravingbusiness #laserengraving #laserengravingforbeginners

Пікірлер: 47

@rightpassage Жыл бұрын

This advice is GOOD. Because it's a part of the biz.

@jimj.9106 2 жыл бұрын

Matt, great topic and presentation! Anytime you deal with people and a product you'll run into THAT customer. The best suggestion I ever got in dealing with those people was to use diplomacy. At the time it was defined as, "Telling someone to go to hell in such a way they actually look forward to the trip."

@laserengravingwithmatt 2 жыл бұрын

🤣🤣😂 so true

@curtjones9252 Жыл бұрын

You're an outstanding man Matt. Great video. Very uplifting and great advice for anyone who runs a business. I used to be a wedding photographer and I never received a complaint, but it was only time before it happened and I'm glad I bailed from that business before I had to deal with it. It takes a special person to deal with these situations like you do and that's commendable. Hat's off to you sir!

@laserengravingwithmatt Жыл бұрын

Thanks 😃

@Fobes Жыл бұрын

Matt, I just found your channel recently and have been watching a lot of your videos. The info about lasers and business is great. This video is really making me think about work and life and family and what I value in life. Thank you for sharing on here.

@laserengravingwithmatt Жыл бұрын

Thanks 😊

@williamhorton273 2 жыл бұрын

Seriously, thanks for the realistic information, advise, and encouragement

@laserengravingwithmatt 2 жыл бұрын

No problem and thanks for the kind words.

@mmathis9860 2 жыл бұрын

A very Humble video Matt. I totally agree with the never answer any emails or real life situations in haste. Take time to think it through. Sometimes we’re put in a situation face to face and you don’t have that opportunity to just walk away. I’ve been there just one time in my life. With my own father who I loved dearly even though he was an alcoholic. That one time cost me 16 hours. Cold bologna sandwiches and a hard concrete floor to sleep on. No there was nothing physical, I would never lay a hand on either of my parents. But his story and lies still got me 16 hours in Hotel California. I’d never ever even got a speeding ticket. NEVER REACT IN HASTE.

@laserengravingwithmatt 2 жыл бұрын

Absolutely. Your life story isn’t to far off from mine. My blood dad was the same and has since left and mom found a awesome guy who adopted my brother and I. We are very lucky 🍀

@mmathis9860 2 жыл бұрын

@@laserengravingwithmatt ❤️

@raymondward3073 Жыл бұрын

Thank you Matt and Sarah. I really enjoy your videos and content. It's honest and spot on. You have definitely encouraged me to take the leap. I will be starting small with just a few products and then expand from there. Keep up the good work. You guys are inspiring. Thank you

@laserengravingwithmatt Жыл бұрын

Thanks 😃

@jlathem56 2 жыл бұрын

Was a photographer for many years and ran into situations similar from time to time. Unpleasant to deal with but a necessity. Someone told me once that there is an 80/20 rule in dealing with the general public. 20% of the customers will cause you 80% of your problems. Not sure if that is true for the majority of retailers but it was pretty close to what I expected in photography. Just found your channel and enjoy the content. Thanks for sharing your knowledge and experience.

@laserengravingwithmatt 2 жыл бұрын

80/20 I like it. Welcome

@user-jy1gj3ob6w 10 ай бұрын

Matt i feel you but you're telling it straight. Been doing for over 40 years and I am not as nice as you. Keep working hard Buddy

@laserengravingwithmatt 10 ай бұрын

Thanks

@Marstarr 2 жыл бұрын

There will always be another customer if your product is good and your policies are clear. We call them “challenging clients around here and have always wished that some customers spent as much time learning to be good clients as we do to be good merchants.

@laserengravingwithmatt 2 жыл бұрын

I like that. “Challenging clients”.

@pngcustomwoodworks3499 2 жыл бұрын

Amen brother, a difficult customer can create havoc for you causing personal stress and throughput interruptions for other customer projects. Sometimes it is best to just walk away...

@laserengravingwithmatt 2 жыл бұрын

Yes it is. 😃

@jimcoon5016 2 жыл бұрын

We have had the same challenges. Thanks for the insight as my wife sits here next to me and say uh huh, see I told you.

@laserengravingwithmatt 2 жыл бұрын

😃😆

@carriea8917 2 жыл бұрын

Good topic!

@laserengravingwithmatt 2 жыл бұрын

Thanks.

@brevs8387 2 жыл бұрын

You seem like such a good guy and you're so transparent (as much as you can be). You lay things out so simply and with such good sense (for mine and others benefit). Thank you very much for this.

@laserengravingwithmatt 2 жыл бұрын

Thanks for the kind words and you’re welcome.

@ryancampbell2192 2 жыл бұрын

I love your videos. You may feel at times that you're rambling, but the honesty & care you clearly have for both your business & those of us out here learning from you is what makes us love you! Keep up the good work!

@laserengravingwithmatt 2 жыл бұрын

Thank you for the kind words. 😃

@hillbillybuzzplays7592 Жыл бұрын

Dealing with people is the hardest part of any business. But direct customer interaction over electronics people tends to be braver. hmm, a better way to say that. They will say things they normally wouldn't in person. So I feel your pain. Not everyone realizes the hardships that also go with customer service. In their head, the product is a vision of perfection and that isn't always feasible in the real world. and then there are just some nasty people out there that want something for nothing.

@jamesbroome1815 2 жыл бұрын

We found that specify when we would accept changes from the customer helped. We always give them the day their item will ship and no changes after a certain time or day. STILL you get a last second change, Frustrating for sure.

@laserengravingwithmatt 2 жыл бұрын

Yes

@jffsprs 2 жыл бұрын

Thanks Matt for that great, down to earth advice. Hold tight to those precious moments with your kids. And remember, it’s always “Peanut butter Jelly time!”

@laserengravingwithmatt 2 жыл бұрын

Thanks. Absolutely it is.

@HomesteadingNorthernMichigan 2 жыл бұрын

Good morning brother... You're very welcome for the comments 😆😆😆

@laserengravingwithmatt 2 жыл бұрын

Good morning 😃☀️ Jason 🤣😂

@robertzink185 2 жыл бұрын

Thanks for the info! Always great content here. Love seeing your business grow!

@laserengravingwithmatt 2 жыл бұрын

Thanks

@williamhorton273 2 жыл бұрын

Alright Matt, I know you don’t know me but you are partially responsible for me spending close to 15 grand on a laser engraver!

@laserengravingwithmatt 2 жыл бұрын

Nice 👍

@Tuberriffic 2 жыл бұрын

Can definitely tell you got burned bad by this customer, happens to us all. You try to accommodate people with something simple, and they keep pulling at the string! I do this all the time, by trying to increase my skills and offering things to someone so I can push myself to learn something new. Usually, it works out, then there's that 1% that tries to take advantage.

@laserengravingwithmatt 2 жыл бұрын

Absolutely true

@Viper2132 2 жыл бұрын

Do you have a Facebook group? If not, you should make one! I would love to have a small group full of small business owners with lasers. Seems like every group out there has 10k+ members and it's hard to talk business and support each other with so many people

@laserengravingwithmatt 2 жыл бұрын

I don’t even have a person FB. I will think about it. 🤔