Video shown to new hires at the Hyatt hotel chain. L@ZY8
Пікірлер: 49
@Jremby_Art10 ай бұрын
Dude that guy really wanted that refrigerator lmao, love this tape
@Aetucre3 жыл бұрын
That lady said "charges" nine times in less than 40 seconds
@JeanBaptisteEmanuelZorg10 жыл бұрын
1st prob: apologise + upgrade to the better room with the fridge + in bad case - add a plate of fruits or a glass of wine 2nd prob: apologise + immediatelly call a taxi 3rd: apologise + call the f&b manager + in the meantime make suitable preparations + in the worst case - offer this lunch/dinner for free 4th: that isn't a problem, I woud do nothing 5th: if everytime she checks in the hotel and everytime everything's ok but now she plays dumb (feeling the charges for internet are not necesary" O_o), offer an apology and immediately call a manager
@janeth39187 жыл бұрын
Thanks
@cdnkush59428 жыл бұрын
so where is the answer? or is just that blank screen what all hotels do when people have a problem?
@RudieObias6 жыл бұрын
What year is this from?
@camoihscott79078 жыл бұрын
WHERE IS MY REFRIGERATOR LOL
@elalrawajfehoo36164 жыл бұрын
DAMN 😂😂😂😂😂
@richardwilson84274 жыл бұрын
I’m trying to get a front desk job. I really hope I get it
@felixeastern2088 жыл бұрын
Just Black out for 10 seconds and run away precisEly as in this video.
@jeremywray173711 жыл бұрын
I start work in a Hotel tomorrow as a customer service agent. F@#$ me!
@nirmaltadi63186 жыл бұрын
Right way
@alumemary11 жыл бұрын
Yes .. Me too
@Crimsonphilosophy11 жыл бұрын
this stuff seems basic, but you'd be surprised how unmotivated people become without training and coaching, I worked at barnes and Noble which is obviously going out of business and the lack of interest in team work and some of these basic things was ridiculous.
@AdolfiRealEstate8 жыл бұрын
I'm not partial of the shorts especially since most hotels in warmer zones are air-conditioned. Plus their name tags are on the wrong side. And the bell man with the glasses does not have a t-shirt on.His shirt dips down uncomfortably low. Plus the gold chain is too much about him.
@JamilAhmed-uv8hc7 жыл бұрын
@manojpandey47917 жыл бұрын
help me please
@phag30487 жыл бұрын
That was so weird when he said good evening mr. Rivera lmao my last name is rivera and its night here.
@WhitneyDahlin3 жыл бұрын
What year is this? I would guess like 89 or 90 but unsure wasn't alive then it could also be early 2000s
@bloodclot Жыл бұрын
Definitely not 80s. The clothes appear to be late 90s. Nothing passed 2003 if you ask me
@Tourism0911 жыл бұрын
where is this Hyatt?
@Harleylover147 жыл бұрын
Somewhere in the 90's.
@youdbettertube4 жыл бұрын
I'm a fan of the music ngl
@herrnorris11 жыл бұрын
once upon a time there was a guy asking for a fridge..... The End :D
@playmovingpictures6 жыл бұрын
Customer your fired hahaha
@h.bugraturker964611 жыл бұрын
4:45 He should hand the key card into the guest’s hands not just put it on the counter! I would get the fridge myself, same with the car, ask the lady and the gentleman to another table and give her a glass of wine on the house. Plus get her order in and go to the kitchen to make sure that is done the first. Laptop charges might be internet charges and has nothing to do with phone charges. You could take off the charges, ask a manager. These things are cheaper than getting new Guests.
@josejaime18377 жыл бұрын
H. Bug lo vira Turker
@Aetucre3 жыл бұрын
If you have a reservation at 6:30 why did you call for your car at 6 if you're not going to come out at 6:15?
@swat730bhattji35 жыл бұрын
Just blackout
@FernandoUNI9811 жыл бұрын
Wow This is nice Video. for my i just teach it for in my shcool my shcool is accommodation Hotel.
@sridarmayanti40876 жыл бұрын
ufffffff
@RealRocdad7 жыл бұрын
1st prob: Get the brother a fridge fill it with beer add a blunt or two...and get the hotel some help! 2nd prob: Ask the dude what WTF does he want now? say "Yes Sir" and then just walk way quickly as if to take care of it, check out for the day, take his car to the beach... 3rd: Ask her last time she got any? tell her to get a life and to leave now because bitchy energy vampires are not allowed in the restaurant... 4th: The substitutions aren't a problem, toss a bunch of returned leftover foods on her dish in an artful manner, serve with a smile! 5th: Admit the charges are preposterous greedy ripoff attempt and forgive the whole bill...
@Atso21107 жыл бұрын
Quality of service is very poor. It's not up to the sop standard.. !!!!!!!
@smartboySTORY11 жыл бұрын
what would you ,? what whould you do? .....what would i do so,? ridiculous !!! r u posting this video to confse people or making some advertising to make us that only your hotel has the answers;;;or you have some training sessions you want people to pay for..Ithink before yo get started with your job as a guest service agent they have to give you an efficient training to do yor job well otherwise they not professional and they will go out of their business..