Hello Michelle. Replying from rainy Vancouver! This is a great resort - I'd love to go back! Thanks for watching!

Hi Lisa! Oh wow that's great! What type of room were you in? What was your favourite restaurant?

Hi BigGuyXC! Lucky you! I hope you have a great time - sounds like the menus have changed since we were there 2 months ago, so I'm sure you'll have a whole bunch of new treats to try! Enjoy!

Hi Independent Jessy! Thanks for watching!

Hi Niecy! I think I posted the weblink to the menus in my Live videos but will add it to the description of this one - good catch. I quite enjoy looking at the menus too - don’t want to miss out on anything!!

@Niecy610 Here's the website for the menus - hzlrm.resortsbyhyatt.com/#/property-hub/dining

Thank you Christine, I can’t wait to go!

Hi Edward! No not that I'm aware of. There is a cenote nearby or on the property but I think Hyatt tends to steer away from anything that could get them in hot water from a liability perspective. Was the lagoon near the cenote?

Hi Melissa! Agreed - the food carts are limited but I think the restaurants have all the ingredients at their disposal, so that's where they can be a little more creative when it come to making special dietary requests. Sorry to hear about the dessert at the buffet - I'm sure that's a normal 'rule' so that they don't end up with food all over the resort BUT I also bet it's something that they would make exceptions too once they've been open a few months. Staff aren't going to break any rules at the start because they don't want to risk getting reprimanded or losing their jobs but you know what it's like 6+ months in - they make exceptions all the time for things. Thanks for sharing your experience!

Hi PreciousSodaLicious! Thanks for watching! If you click the link in the description, you'll see the menus for each restaurant, as well as the items that are available for an upcharge. On the dinner menu, they have Chingon Oysters for US $20 (6pc). The mussels that I had at lunch were included and were amazing!

Hi Petbren! I'd say the chips were flour tortillas fried up as chips but they did have a pretty good gluten free zone at the buffet, so it wouldn't surprise me at all if they didn't have some sort of option that would work for you. Please do ask if you are booked there - we'd love to know!

Hi AyyeYee! Most people prefer to just walk in, so there likely won't be a ton of advanced reservations. If your room category includes Butler service, they can make arrangements for you; otherwise, I'm email the resort or message them on Facebook to ask about making them prior to your arrival. Have a great trip!

You only need reservations for the Teppanyaki show cooking tables and the Sushi bar - everything else, you just show up & they seat you when a table's available. Everything's so close - if they don't have a table ready, put your name on the list and go for a cocktail. Peak times in general are 7-8pm, but it will depend on the mix of guests when you're there. If all the others normally eat at 5pm or 6pm, heading there for 7pm would be perfect for you. It'll change week to week. Hope that helps!

Hi INZGuy! Unfortunately, they weren't allowing any behind-the-scenes tours, so I didn't see into any of the kitchens, but from the ones I have seen in Mexico, they were as clean as any decent restaurant I've seen in North America. Thanks for watching!

The servers weren’t wearing any either.

@@inzguy Yeah that's pretty standard throughout North America unless you're getting White Glove Service. Bad habits are bad habits and even if people are wearing gloves, they're probably touching things that they shouldn't, before going back to touching food that you'll put in your mouth. Turned me off of ordering a michelada in Puerto Vallarta after watching a woman wipe her nose, touch dollar bills, and then resume making the drink with shrimp, etc. So gross! I think they get watched pretty closely at resorts like this though!

Hi Ken! No they're very civilized about this, unlike those 2.5* resorts out there that demand men wear long pants in outdoor non-air conditioned restaurants. As long as you're wearing dress shorts, a collared shirt, and dress sandals, you're fine. For women, as long as they're not wearing flip flops, it's pretty much anything goes (we get quite lucky on this at most resorts - Hyatt or otherwise!).