For Big E purchasers, use the password sent to your email to access the website : www.majorminis.com.au/ Sorry again for how long this has taken - Major Minis will come back stronger than ever! Gonna be an insane 2024

No ukulele and a heavy sigh followed by "Guys, I messed up". Worst apology.

"No, I didn't diddle a kid, I'm not a Minecraft KZfaqr." Had me dying there lol

>new video >short and to point >genuine apology >adds a compensation Love ya Majorkill. Keep being an absolute king.

The only reason why Majorkill is apologizing is because the Big E ordered a mini of himself and was pissed his mini got lost in the warp.

Damn, he apologised even though the orders all got filled. That's how you know he's good.

Oh… well despite this not directly effecting me, I don’t think any sane persons gonna be angry about a mini that looks like that taking a while.

I ordered a tabletop scale Big E for myself and a 75mm art scale (or fruity tabletop scale…) one for my brother - he actively plays a lot of Heresy/30K and a golden giant felt like a fitting centrepiece. I had intended his Big E to be a birthday present for him back in December. When that was clearly not going to happen, we spray painted gold a “big uppercase letter E” from a craft store, glued a glittery gold crown at a jaunty angle and wrapped that up telling him it was a placeholder. He was grateful knowing their was a present out their with his name on it; I was happy with the decent amount of openly given information about the status of the Big E work and order backlog and given our piles of grey shame/opportunity, we’re not likely to get around to actually working on them just yet anyway. The package arrived a few weeks ago now; the care and amount of packing within the box was great, clearly well thought out to get from Australia to England safely. The quality and detail on the models is… marvellous… I can’t see _any_ layer lines from the printing, they’re gorgeous. I had sneakily included the Lightning Captain and two handed Chaotic Sword Marine as well, figured I like them and might as well make best use of the shipping. My overall take on this experience… I’m trying to resist ordering the 5ish other Major Minis that really caught my eye and, seeing the quality and not being in a rush, I don’t care if they don’t arrive until another six months or so. MajorKill, your openness and apologies are great and appreciated, but the products I received are fantastic. Keep up the good work.

Honestly the best YT apology I’ve seen; actual compensation, clear and concise explanation, and a plan to avoid repeat issues. 10/10.

Accountability and transparency are always appreciated.

Folks will still say he hasn't matured over his career. These folks are called "idiots".

This level of professionalism and transparency is the gold standard of any business or influencer/celebrity.

W honest humble majerkill 👍.

An apology video that actually good never thought I live to see the day

I'm not used to this level of integrity.

MAD RESPECT to someone setting a new standard for owning an honest mistake, and then going above and beyond to make things right

I ordered the big e for my mates birthday a month after they release. didn’t come until abt a month ago. was definitely annoyed for a while but my friend was super excited when I finally gave it to him. super cool model and I respect the apology. definitely worth the wait. so excited for the future after this expansion!!

Now I feel bad for writing an email asking about the delivery delays :( Thank you for the awsome minis and videos and good luck with your surgery! :) Just for the record I was polite and just asked if the delays were to be expected or if something happend, but still I feel kinda bad about it...

You have to respect the professionalism, transparency and commitment to his customers. Well done, hope your schedule is less hectic now.

Mate, I did purchase a BigE and I wasn't/am not angry at all. You always got in front of the issue and told us what was going on. I personally appreciate you getting on here (youtube) and telling us what was going on. The fact you did that shows you have integrity. Thank you.

My fiancé got mine in very recently. I couldn’t be less bothered. I totally understand how crazy that must’ve gotten. The model is incredible and I’m currently in the middle of painting. Thank you so much for what you do.

This is actually pretty cool MK. The business forced a scale up, now it'll be even better! I'm very happy with my Big E, haven't painted it yet but it's assembled - gorgeous and worth the wait.

This is solid. Not only a genuine apology and pledge to do better EVEN THOUGH all orders were filled, BUT adding a really cool bonus for those who were delayed in receiving their orders. Good on ya m8!

I am a Big E purchaser as well as a small business owner and while I was bummed that the Big E didnt arrive by Christmas I get it. Got mine now and while I have not had time to start working on it I am genuinely stoked to do so. Props to you for owning up to it and learning from it. Cheers mate.

Hey MK, I got my Big E and Ra, and it came from the literal other side of the planet to me in the UK undamaged. I honestly didn't care one bit if it took time. Keep being your crazy Aussie self, love that you are committed to improving, and 100% growth is not without pain or discomfort. Pain is an illusion of the body and despair, an illusion of the mind!

Mine just arrived. It looks cool. You have had a "learning experience" and have handled it well. Worth the wait, happy to see ur growth, from the UK. "I hope I can regain ur trust" - u never lost it.

He understands the long term is more important than the short term. GW could learn something here.

My Big E model got lost in the mail. You went out of your way to get my replacement to me as fast as possible. You have nothing to apologize for! You secured my business!

I wouldn’t worry too much about it. I literally just got my two Big E minis this week and you were open about the situation and have updates consistently. I’m happy about it overall.

This is timmys fault

Big love to you Majorkill - you're still, and always will be a hero to the Warhammer community!

appreciate the update mate. Hope the surgery goes well for you.

You'd never expect it but the big scary warhammer man is actually very nice

I got the Big E a couple weeks ago and I just wanna say I don't mind the delay, I am used to it, but hey my respect for you and your dedication has grown once again. Gonna check out that sale now, have a good one and good luck with your surgery!

Forgiven bro not that I was mad in the first place love the dedication to us and your genuine concern

Been around since 20k subs. Got my big E like 2 weeks ago. I was ok waiting cause i knew quality be top tier. Cheers keep up the excellent work

Dude... you are the man! You took a gamble, worked hard, and it paid off. Awesome content and dope miniatures! I got my Big E last week and started working on it! Thank you!!! Got my code and ordered 5 more of your miniatures! Keep it up!

Damn this is insane you are going way beyond anything I ever hear of a company doing to make something right.

Respect Majorkill to talk about it.

Hey Man, I got mine only last month. I knew it would take a long time when I ordered. I received regular updates on the progress and the reasons for the delays. Not once did I feel duped in any way. Once I received the mini I was just very happy with it's arrival and the quality of the product! It was worth the wait imo. I now have a rare, very well sculpted and printed in great quality mini of our overlord. I am pleased.

Like he said, transparency and truth, mean the world. I haven't gotten your minis yet. I still appreciate knowing, you're honest. Cheers and success to you. Thank you

I AM ALPHARIOUS! THIS IS A LIE!

Bought a Big E mini and even though it took till late February to early March to receive it (I'm based in the US). I did not doubt I would get it eventually, Thank you Majorkill for the video mate!

This is why I have followed you through 3 accounts my dude you are always honest and funny appreciate all the work you

Several Months of waiting for the Emperor Model is worth it.

I accept your apology

I have to tip my hat to my favorite Warhammer Aussie. Sure, it took a while, his is a very small operation (How many Big E's were ordered?) and while he upheld the orders, fact he was disappointed in his own performance and wants to make amends, even if he didn't do anything deliberately wrong, shows he cares. You're a good bloke Majorkill.

Dude be out here for apologizing for stuff he doesn’t have to apologize for. This is like the second time.

Thanks, I got my email, you did warn us that it would take a bit of time to get it so I didnt worry about it too much :) I tried to add a review with an image on your site but I dont think it worked. Anyway the Big E looked great, I did break a few parts but was able to fix most of them, besides that it was easy to build with your instructions and a joy to paint, thanks!

You're a genuinely solid dude. Happy to be subscribed.

I have never ordered a single thing from you. You taking the time and energy to address an issue with people receiving your product has earned you at least one brand new customer.

I literally just received my Big E model yesterday. I was very giddy and excited to open it. I was pleased with the product and expected that you were gonna run into this exact problem. Glad to hear you pushed through and got that experience. The grind is tough. Hope you keep things fresh. Love your stuff MK.

Saw an apology video and thought "oh dear, who's the Aussie mad lad made cry now" 🤣🤣

❤️❤️❤️ real bro move here MajorKill. Proud of you King. May the Omnissah Bless your operations!

That is really good to hear. I have been sitting on the fence about ordering from your site. Now I think I will when it opens up.😊

Takes a big person to take account of their mistakes and admitting they failed. Big respect for that.

No worries man, it was a big upgrade from the usual production so anyone would be delayed. Just picked up an unreleased mini on the website. They look sick so far.

W honest humble majerkill 👍

Dude. Thank you so much man. It took a while and this is some amazing customer service.

Look Mk. Your a badass. I got the big E about 3 to 4 months after ordering it. I knew you were going to get swamped with orders. I love it. Still painting it. Looking forward to showing it to you when I finish it. Your a respectable person and business man. I'm looking forward to buying more of your minnys. Keep up the good work.

You are a real one mate i might pick up some merch after your stuff opens back up 👍

Only one thing can make it up to us: get the kit out on stream

Thanks for the Accountability and transparency. Even though my order bounced back to you i absolutly apprechiate the amount of work you guys did to try and fix everything in this big project. Looking foreword to get my hands on this awsome mini and thanks again for creating it.

Cheers mate thanks for all the updates on my order I appreciate how much you kept us in the loop and I’m look forward to painting up my Big E.

Best of luck with the operation, the emperor protects.

Refunded it i feel bad now.

I love this channel and I’m so appreciative of the content you provide. Keep up the good work

You are legitimately the only content creator ive ever purchased merch from and this video makes me happy i supported such a genuine good guy.

At one point I forgot I ordered it,but it's all good I got it now

I forgive. I wish you would. 🥺😢😭

I had some problems with my Big E order, but it’s all sorted now. I’m honestly glad I got the big E, however, I’m also really hopeful for your company. I like buying your stuff, it’s important to support smaller creators in this space. Thanks for getting it done my dude, I’m looking forward to seeing your work and minis at Adepticon next year!

This was very refreshing to see, thank you being a decent human and running a business. I'll have to get around to purchasing one of your minis soon!

If you had anything to apologize for, (and generally I don’t think you do) it would be for tacitly approving GWs call to make the golden banana boys “Battle they/thems”. “Make new friends , but keep the old. One is silver, the other’s gold”.

Well I just got mine a month ago and I was never mad about it not show up so fast I was just excited about having the big man. Keep it up man.😊

Wow. You apologized AND compensated the affected. And yet you technically didn’t do anything wrong as all orders were met. You, sir, have integrity.

I despise the tau

cringe apology video - next time double down or play ukulele.

Brother Kill I just got my Big E a few days ago. He is still unpainted but I can’t wait to get on it. It may have taken forever but I trusted that it would come through since you are clearly dedicated to your channel and merchandise website. Thanks for the mini and I hope everyone else who just got it is as excited as I am to paint it.

One of my mates ordered the big e model and got super delayed, he wasn't fused at all, but i just wanted to let you know that you being so open and transparent like this is why we love you dude, allot of youtubers, even 40k youtubers are not so open and transparent about this shit so thanks mate, you have been sick.

First

You don't need to apologize for that. What you should apologize is your female Custodes video.

Good. keep it up, Looking forward to the paint comp, i hope the process is shown here! and all the finalists!

Fair play mate, mine should be arriving tomorrow and I'm stoked.

Are you going to admit that what gw did recently was disgusting and vile spit on the face of fans?

Good luck on the operation and a speedy recovery. Glad to support content creation.

As someone who has not yet purchased one of your minis, but has always drooled over them (especially Big E), and as someone who has genuinely enjoyed your content on this platform for a while now, I have to say that the level of transparency, humility, and integrity you have shown today is phenomenal. You are definitely the kind of content creator and person I would love to purchase minis from, and after today, I definitely will be once I get some spare miniature spending money.

Good for you man! This is a great response. I didnt order anything, but you have easily become one of my favorite youtubers.

Bro, I'm glad to hear your business is expanding. It's inspiring.

Just discovered the Big E mini. It looks incredible great job! I am sure it was worth the waiting.

Good job. And it took a little longer than I thought but you made it clear this was big from the get go and let everyone know there were problems early on. Plus your models are really cool.

Every single order got filled. Despite everything you did what you promised to do even if it took an extended wait. You still fulfilled your goal and nobody is worse off for it. Give your self some credit and realize your apologies are always genuine and to the point with resolution to end with. You are a solid person and we trust you.

Seeing this level of genuine accountability has actually got me interested in checking out Major Minis and investing. Well done!

My word what a stand up guy, creator, and all around gigachad of a man. Majorkill you thoroughly impress me with your content, both of entertainment and character. Simply keep it up my man.

Very happy with my Big E despite the wait. It's very reassuring to see this level of transparency and accountability from you and I look forward to future Major Mini purchases.

I personally never doubted you fulfilling this order even tho my whole family was telling me that if it didn't come for that long (i waited around 4months). I love this mini and i am extremely happy with the future releases on your site... It was litteraly exactly what i was looking for. Thank you MajorKill you're the best❤

I didn't order one, but I respect him openly telling "yeah I should and could have done better". Not many people want to be in that position, he embraces it with open arms. That marks a guy who is willing and is open for change. Not everyone would want to. Majorkill, You are great for the way you are, keep improving and always look to the future. We are only human afterall

Im glad your doing well dude and you deserve it my guy hope all the hard work pays off, respect this even though i wasnt effected

We can understand our orders needed time and patience. I for one am happy that your team and the minis themselves were responsive and well done.

Major, love your sh*t man. I didn’t order the model but I know for a fact that you are all good. I don’t think anyone here will hold it against you, and I just hope you have fun making videos once all the final bits of stress are out of your system. Can’t wait for the new minis my friend!!!

I havent bought any merch or minis, but this kind of customer service and accountability is the kind of thing that when finances are a little better on my end will be having me buy some stuff happily, thank you for doing this!!