Universal Orlando recently now requires proof of disability through a third party private company out of Jacksonville, Florida to screen guests for disability access. On the IBCCES site, the application process includes a drop down menu with a list of potential accommodations including, but not limited to: wheelchair access, service animals, bathroom usage, reasons to wait outside line queues related to visual/hearing, and sensitivity disabilities. Under this drop menu it clearly states, that these accommodations are not guaranteed, and may need a financial cost associated with them. When I contacted the IBCCES chat, a private company, they stated in chat 1. financial cost of accommodation is up to the theme park, 2. To register and provide proof of service animal with them, 3. The cost of a service animal at check in at hotels, is up to the hotel. 4. To be ready to provide proof of the service animal at theme parks, through the IBCCES Card. Guests also have to pre register for this, with possibilities of at least 48 hours, so if a person decided to go to Universal Orlando in a spur of the moment, they would be denied accessibility. It is likely at check in at a hotel or to be stopped by a cast member and be required to show "papers" showing the service animal is registered through IBCCES. These are clear violations under the ADA. I have reported Universal Orlando to the DOJ Civil Rights Division which overseas matters such as this with ADA Violations. As a content creator, who has disabilities, who has morals, I cannot be quiet or numb to not speaking up for things that I do not see as morally correct. #universalorlando #aap #disabilityaccess #serviceanimal #servicedog #universalhotels #civilrights #ada

We followed the process and had no issues

Ty for putting this out there. I will be making the same complaints

In 2015 I was at Knotts Berry Farm. I went to guest services to ask about the disabilities services ( I would usually use a wheelchair but Knotts isn't very big.) I was told about the boarding pass program. I told the woman ok can I get a pass. She said sure who is it for? I said myself. This person looked me up and down and loudly said "what's wrong with you?" I was so embarrassed. My 15 year old son shook his head. I said excuse me? This time she says "what do you need it for? I almost walked out because I started tearing. My son said what is going on? I had to explain my medical history to this woman. It was humiliating.

What I don't understand is ... these are not 'express passes'. These Disability passes are only to 'save a place' in line. Why will we have to pay for this?

Hi, I'm so glad I found your video. We just went to Universal Studios Hollywood today, 8/26. I had already completed my research regarding signing up with this new disability pass system. My son has ADHD and a moderate learning disability. I provided proof, and he was approved for the pass. Supposedly, the email said that someone from Universal would contact me within 48 hours in regards to planning our trip and how he could be accommodated. Well, we went to guest services as soon as we got there, shortly after the park opening and a woman asked how she could assist us. I proceeded to tell her that we were approved for the pass; she stated that I needed some sort of a reference number and that someone should have contacted me. I told her they didn't and that it had been weeks since my son was approved. She stated that they're backed up and that she would try to assist me and needed to ask me some questions. The first one she asked me was what disability my son has. I told her ADHD. She asked me how will his disability affect his experience. I told her that he is very fidgety and often has a difficult time standing in lines for long and that he doesn't have an idea of others personal space. She kind of went "uh huh" as if she was listening and then asked for MORE information, more specific details about how his disability would affect his experience. I then stated to her that he sometimes has sensory overload. She stated that "unfortunately, we cannot make accommodations for you today" and then gives me a phone number to call (apparently handing off the issue to the issuing agency), and then tries to upsell us, saying we could upgrade to priority passes for $150 each. I was LIVID for her attempting to make a profit off of my son's disability, and felt discriminated against. I asked to speak to a supervisor. He came over and asked how he could help. I explained to him about my experience with her and how intrusive she was being and how she could not ask me multiple times regarding my son's diagnosis as she isn't a medical doctor or a nurse. He apologized and stated that legally, they are only able to ask 2 questions: what is the disability and how will it affect the experience, to see if Universal could be accommodating. I told him that she was asking multiple questions. He apologized, and also said that we could not be accommodated, but gave us 3 priority passes for only certain rides. Sorry for the long rant, but I need to take action on this and I'm not sure exactly where to start, especially that my son was approved for the pass, and was still denied. Who else can I talk to? I almost want to go to the news station! People absolutely need to know about this. Universal Studios is NOT disability friendly- do not waste your money!!!!

This just breaks my heart that they would do something like this. I'm so lost about the whole situation. Plans have already been made to take my sons with disabilities for the first time to Universal Studios next week. I will definitely file a complaint if they ask for documentation. Thank you so much for informing us.

This is crazy. My daughter is autistic and we are saving for a trip next year to Orlando. Had this not come up in my recommended viewing, I would have not had any idea that this was in place now. The tourist "influencers" that go in the parks do not cover stuff like this. Who cares about what new stupid ride is up when stuff like this is what we need to know? This is so nuts. I can not even believe it. And I am glad you mentioned the test part. I saw another CPA candidate in a video (the test I am studying for) mention she had ADHD and Prometric/NASBA accommodated her when she showed proof of it to show her ability to sit for 4 hours is hard for her. This over a theme park is such complete trash.

merciii pour toutes ces informations nicole ^^

what is the problem with this,cast members wouldnt have to ask about the service animal if everyone had documentation ,as the animal wouldnt be there otherwise,in the uk you only get assasabilty if you provide documents,its so abused in the us that everyone and his friend have "emotional support" animals ,its these people who are spoiling it for those who need it ,this gets rid of the fakers ,anyone whos disabled has no issues with proving it ,at least in the uk,the system in the us is constantly abused,whats wrong with it being service animals only with proof and accomodations with proof,why should a hotel have to fit the bill cose someones dog ruins a room and they get away with it becouse they have just bought a service animal coat for the dog,untrained animals should not be in the parks and hotels,too much noise and dangers,this stops the rich hiring disabled "actors" to line jump and people lying,,the average guest wins as the lines go faster as less line jumping with fakers and the disabled person isnt asked anything as they have already proved they need the help,,,and get it straight away ,,,,i really dont get the issue with this ,seems like a win win,what are they ment to do when epic opens and suddenly "everyones disabled" becouse the parks busy ,

I initially applied for this IBECCES a couple of week ago. I sent the application off with a blank letter (for my diagnosis report) , they got back to me a few days later saying that they cant proceed with my application as the doctors note I attached was blank.. (I have a genuine diagnosis letter from my doctor) I then sent the letter off as requested.. they approved my application a few days after i sent the letter.

I would join you in a case if you need additional testimony or even file class action case

kzfaq.info/get/bejne/mpOiY6Vq38_JqaM.html Update: IBCCES informed me in chat that Service Animals need proof.

Following ⬆️

Filed complaint with DOJ as well and it has been denied

This is so horrifying seeing how Universal had treated the disabled. I’m so disappointed in them and will rethink a visit there. Just wow…💔

They also ask for a photograph if you have a face scar or disfigurement who will be looking at this a medical letter can cost money again who will be looking at this and how will they use this information email address phone number. in the UK we have a blue badge for people with disabilities accepted all over the UK and Eu this is issued by a government department would this be proof enough for universal 20:49

I’m from the uk & last year universal gave me a aap pass for my type 1 diabetes, I’m coming over again in October & last night they offered me a wheelchair instead of the aap pass , shocking!!!!

My name is Frank i have enlisted the law firm in CA. Of i have enlisted the help and legal services. bursor and Fisher. Her in Ca. To sue universal studios Hollywood over this exact thing. Im a Los Angeles local and person with Disabilities im exactly in the position you are this is wrong and your right. I noticed the part about the IEP and got upset. As i am on the autistic spectrum this information is unnecessary you sound exactly like me. In my argument about this

You are doing the work of the gods. I also am filing as well. I imagine if enough of us file them, then universal will remove this system, and reverse other decisions to limit accommodations (Like the subtle removal of lots of areas to sit for people who may need them, as well as ensuring there are few locations one can go to escape the noise for a little bit)

Wow they're doing the same thing like they did with a cable company now they are doing this for the theme parks shame on Comcast

Also, historically minorities and people of color have been unable to afford access to healthcare. How are people who are of color and minorities to afford healthcare, doctor's fees, the cost of multiple doctor's visits, and cost of doctor's notes to be able to afford all of this as well as to accomplish all of this in time to meet the new requirements of Universal Orlando and the IBCCES for people with disabilities to attain reasonable accommodations. We wait the amount of the time of the ride outside the line, we are NOT given immediate access to the attraction, nor are we getting any express or "perks" for free. We are waiting our turn outside the line.

Can you please let us know how to file a complaint? I went to the DOJ site and could not figure out how to file a complaint. Thank you

It’s horrible. It’s horrible universal doing anything and not good.

It’s really not right and it discriminates against under the ADA and when your asking for documentation and proof for service animals. It’s not right for universal to go that route I know it’s aggravating to deal with this because what I have a feeling is that universal parks and resorts are pretty fed up with many and and much more among guests attempt to abuse the disability accommodation system to just skip the line purposely. When I was at Halloween Horror Nights last year I waited in line for like an hour just to get a new aap pass there are like more than 300 people trying to get a AAP but more than 75% got declined and I’m just afraid that going to HHN this year will be difficult I mean i really love HHN growing up as a little kid regardless no matter what happens to HHN beyond the further future I’ll always be a number one supporter for Halloween horror nights as a tradition annually but at the same time I hate to making this decision like this but us people with disability have no choices but to apply to a Third party private company IBCCES and taking a risk on gambling whether the private company approves or denied your request.There’s also like more than 200 types of disability and I feel like the private company doesn’t believe that there are many types of visible and invisible disability such as mental illness,autism,UTI, and etc.Then again it’s not okay for the cast members to ask for documentation for service animals or anything because it’s legit against the law and violates ADA policy.

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What’s worse is Universal parks and resorts company swore oath and comply with the ADA saying they won’t be very intrusive with the guest with disabilities along the way they can ask simple 1-2 questions but that is it. No they kinda break the law and just refuse to listen to people request like they’re in an amusement park not a federal or governmental building.The only time Ada will accept people with disabilities giving out documentation is when any universities or school students with disabilities services are asking for it since department of education and ADA are complied and both are under federal laws. An amusement theme parks such as universal and Disney parks is where people can enjoy and have tons of laughter and fun as well as having a great time making memories with friends and families now it’s becoming a prejudiced white theme parks act like disabilities as a whole doesn’t even exist. It’s not right and it’s not going to go too well for the company i bet everyone is going to be very outrageous and rebellious against the new disability accommodation protocols where they ask for documentation,services fees may be charge against the person with disability and lastly asking a certification for service animal. I remember that they don’t ask those kind of thing and right it’s illegal what they are doing right now it’s shows a lot of inequalities now. Universal Studios could be strictly restrict those can attempt to abuse the system telling them to grab a wheelchair or it doesn’t cover this kind of disability rather than partnering or having a contracted with the third party company that is not utilize by the government agency Because that sounds like from now on universal parks and resorts will determine there discretion and code of conduct will be pointless at this point and now universal parks will have the privilege to judge and degrade.They took it way beyond too Far

Why do they have to have such long name lol

So I watched WDW news today on this as well. It sounds like once you do apply they give you a wristband for a year. I really hope we don’t have to go back every single day. What a way to treat people with a disability. You already make us Expose who we are and our imperfections. Now you’re going to make us pay, make us feel less than equal, and completely outcast people like us. I agree we should not have to sit and explain why we’re in a wheelchair or why I can’t see or why I need an elevator. It should be pretty self-explanatory.

The financial cost might occur is the part that gets me.

This is all too much to deal with! Thank you Nicole for sharing all of this information with us. I hope something could be sorted out. None of this sounds good.

As someone who is blind, it is a slap in the face when I am in guest services, asking for a pass, and being drilled on why I need it. To have two young girls beside me say they can’t stand in line because they overheat. I have a card From Canada that says I am blind. Therefore, I have no problem showing it. There are people out in the world today that will use every excuse and say they are disabled when they are not. I’m not offended to be asked if I have a disability. I understand it breaks privacy law, however in some cases to show I am is not a big deal. Charging me for my disability, however is disgusting. I’m going through a third-party is not OK. What happens when someone gets to the park? How long does it take to get approved by this company?