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Honestly, this is a 110% justified complaint. that was disgusting. a little wear and tear can be tolerated but that was absolutely unacceptable!

I hope that the Hard Rock group see this Tim, absolutely disgusting room. Not just the cleanliness, but basic maintenance in the room as well. So glad you complained too many people would have just put up with it and as for the children's playground, that is no joke, seriously dangerous.

45 seconds in and already sat here saying “This is what I want!” After watching this channel for so long I really trust Tim’s judgement and for him to show such an honest depiction of such a well known hotel chain, I think shows testament to how trustworthy his reviews of places are.

I was absolutely stunned when you said the price at the end! I would never pay so much for a room or hotel like this!

Wow. Have actually been looking at booking this hotel for my Birthday next year so this video was really helpful. Ill give it a miss. Thanks Tim

I've been in this hospitality industry over 8 years now and currently run a hotel in the US. That lack of cleanliness is extremely disturbing and any complaining you would have done would be justified. If I worked there I wouldn't have even been annoyed with the situation as obviously multiple people dropped their standards for that room. It's a shame.

Won’t lie Tim. That price for what you got I think is horrendous. Paying for the name! Thanks for another great video!

I would not of stayed there ...full stop Thank you for sharing the info before any one books a disaster holiday x

You're not getting old Tim, loud music in restaurants are awful.

Getting close to half a million followers. You will get there! You probably have no clue who I am but you guys feel like buddies to me. Thanks again for a fun video.

Over a £1000 1 night to hear planes and what seems like a continuous thumping from the DJs love the video though

there is no excuse for a dirty room. I would complain.

I would ask my money back and leave the hotel asap..

So I can give a bit of info about this hotel. It used to be called the Don Toni and it was run by a hotel group called Fiesta. Not sure for how long but I have many happy memories staying there about 6 or 7 times between 1998/99 (when I was 3ish) and 2011 (when I was 16ish). I think 2011 was a year or so before it was taken over by Hard Rock and I also noticed that year that Playa D'en Bossa was becoming more of a party place (it was usually San Antonio people went to for partying). Ushuaia had opened next door a little before the Don Toni closed and more party-like beach bars were also opening. The clientele of the area had changed too, becoming younger. Back to the Don Toni, the place was separated into 2 parts, there was Club Don Toni which was all the white buildings where Tim stayed along with the big pool and pool bar, and Hotel Don Toni which was the large building shown with the large Hard Rock logo on the side and where the restaurant and smaller pool is but it was all 'Don Toni' so you could use all the pools, restaurants, and facilities no matter which part you stayed in. I mainly stayed in the Club part with family over the years and from the video I think the white buildings themselves are still the same but the rooms are massively different (and I'm not just talking about the decor, they were much cleaner back then!). When it was the Don Toni, it was a 3-star hotel but a lovely, wholesome place that was clean (have I said that?) with friendly, caring staff. It was a shame to see the first room be so dirty and it sounds like reception staff weren't too helpful either. It feels like the hotel now is a bit 'all fur coat and no knickers'. It's just another hotel to add to the Hard Rock collection, soulless, no one seems to care about it's standards. And as for the price... A £1000 a night for Tim's room and what do you get? The privilege of paying 6 Euros for a small packet of cookies? No thanks, I'll save my money and put it into building a time machine that can take me back 20 years so I can stay once more at the hotel I loved ❤️

I’m glad to know that I’m not the only one that inspects my room. I’ve always done that, and I’ve asked to change when it’s too bad. So I respect what you are doing.

Gabi looks great in that red dress 💃🏻

Watching your videos helps me know I’m not missing out on hotels like this. The HardRock owners think people just book for the name but clearly they need to put more effort into this hotel.

Too many things in this video that make me dislike the Hardrock experience. Having to use scanners to see the menu is annoying to me. Hi tech is a pain in ordinary situations. The amount of dirt and dinginess is totally unacceptable. So happy you found a better room but considering your request you would have thought your room to be spotless. Thanks for the extremely diligent review!

thank you for each of your videos. Keep speaking out about what's wrong! cleanliness, services and others.

That hotel seems to have a cleaning supervision problem, plus low standards of management quality control. Sometimes different cleaning supervisors have varying levels of competence.

That first room looked more like a Crime Scene than a Hotel Room

"Rub your hand on this and smell it!", said no man ever to his wife ;-)

It is so nice to see you with your family! Keep up the reviews and your sense of humour!

Complaining about hygiene is not nit picking its standard! Brits hate complaining but we should! Well done

Honestly that room was shocking. I'd be complaining too. It all looked so dirty.

That hotel room looks unhygienic. If it looks as dirty as it does, what horrible filth can’t you see? Wouldn’t want to go in there without all-over suit and boots…

A great video Tim , Gaby & Casper. An honest review as usual .

Thanks Tim for another great review. It was nice to see the family with you as well. I know that is not always the easiest thing to schedule. Keep up the good work :)

My missus nearly fell off the balcony when she heard the price. Blimey. Great video as always and thanks for letting everyone know that’s a hotel to avoid. 👍

The fact you can see the airport from the rooftop bar and watch planes take off and land is pretty cool.

Hi Apart from the cleanliness issues,the holiday looked fantastic. The views from the hotel were spectacular. Thank you Tim and Gaby and little Casper❤❤❤

I would love to see another holiday review like the Jet2 one when you went to I think it was Menorca. From the Airport to the end was really good.

I really enjoy all of your videos Tim & Gaby, you have a truly beautiful family & this was one was really insightful. This hotel room was a shame at first but I'm so glad you were able to get a much better one. Thank you for all of your hard work, I spend many evenings waiting with anticipation for your next uploads and they are always amazing! 🙂

Thanks for the review. That’s one hotel I’ll be giving a miss! Great video!❤

The editing on your videos has gotten insane! Great video. Always make me want to go on holiday.

Always look forward to Sundays. Thank you for traveling and doing what a lot of us wish we could afford to do!! Thank you !

Oh my!! I need a shower after watching this!! So so bad!!Gabby's dress is beautiful ❤️

It’s so lovely when the family joins you. We travel as a family and find all the info useful. We don’t get to travel overseas as much so when we do it’s nice having the information that your family has already been there and you know you’re truly getting a five star family hotel experience. We are off to Disney World in two weeks so if we live throw that again hopefully an overseas trip will be next on the list. lol Thank You for the video, Tim!!!

Hello Tim and Gaby, great video as always,i see myself that the first room wasnt reaaly nice,the second one looked better.by the airport would probably keep me awake but awesome to see.nice place though to visit.

I don't think that I will be staying there. Great video. Casper is adorable! ❤❤❤

Hiya Tim and Gaby, i was very shocked that your room was no clean, i would not have been happy and would have ask to be moved to another room . But then again i wouldn't pay that amount money for hust a one night ,but i understand that you do this for your vlog and sharing you views, i do enjoy your vlogs by the way 👍, i hope you all had a amazing time there . Wander if they are all the same with cleaning or is just bad luck ,i know there one in Mexico.thanks for sharing 👍

I came up to bed to watch a film and ended up spending over a hour watching your videos 😂. Absolutely love your other half in your videos. She seem so normally and brilliant in front of the camera. You make a brilliant couple.

This hotel review started like when you would go to the hotels with the worst reviews. Loved seeing you with Gaby and Casper. Safe travels.

It's a shame to see the initial room wasn't up to the standards of the Tenerife hotel! Have you thought about visiting Turkey, I'm travelling to Rixos Premium Belek in October, and it would be great to see you reviewing it one day! Great video as always 😊

That room was shocking, so glad you got moved and had a better stay. Loved the vlog, as always. Its so interesting to watch your videos and see what experiences you have. x

Omg!! Casper has gotten soo big! I just watched a video where he was practically an infant!! Bless!!!

Spit my drink out laughing when Tim said he ran into the mirror(s) in the bathroom. Great to see Casper again 🙌🏼. 5* failures it looked like in the first suite. Safe travels.

A good video of I Stay At The Hard Rock Hotel Ibiza - We Were Shocked!👌👌

That is consistent with what I have always heard about Hard Rock Hotels. I had a mixed experience with the Hard Rock Cafe in the mid-80's as a teenager and have not tried any of their franchises since.

Another great vlog Tim! Good that you made a complaint & got moved to another cleaner room. Hope the Management see the vlog & can offer you a free stay! Keep up the great work!

Great review, the hotel looks to be the best option. PS nothing worse than smoky beef in Ibiza Love you guys & keep up the good work ❤💛💚

Has a KZfaqr ever travelled anywhere without being shocked?!

That mattress was filthy, i couldn't of slept in that. Glad they give you another room, looks like cleaners need retrained.

great video as always guys x

I'm not surprised you were shocked, I was too at the state of the first room (Pontins vibes!) and then finding out the cost 😳I'm glad that Casper had fun, he just takes everything in his stride, bless him ♥ Gaby, I love the hair 😍 I wish I could get mine to look like that 😊

Gabi’s makeover looks fantastic.

Congratulations!

So glad you complained it needed to be done,but nice resort Tim x

I would have complained 100% too....cleanliness is a must! Btw, as always, great content, professional and objective reviews!

Honestly Tim, thankful there are people like you to give these reviews. Love your honesty whether bad or good. Where are the cleaners? Why wasn't the room cleaned? Geez smh

I lived and worked in Ibiza 20yrs ago. The place sure has changed

Thnx for your evaluation, highly interesting!

Thanks for an honest review

Gabby looks amazing.

Great video, really enjoyed it, going to watch some more of your adventures

Thank you for another great video, Tim. Whenever I get the chance to go away, I reccord a walk with me Tim style video of my hotel room if my youngest son isn't with me. So far, the record is 4 people in one of the showers. Keep up the good work! Gabby, you look gorgeous as always!

glad you did this video, we're staying same room late august, hope they see this video and get there act sorted... however the rest of the hotel looks great so looking forward to ibiza

Eww first room was so gross but nice things worked out. Gabby looked beautiful in her red dress. You both are an absolutely cute couple. Enjoy.

Loved Ibiza when i was there i stayed in the Casa Luis hotel which looks way better than that place the food was nice the Entertainment was absolutely bang on and Geoffrey you my friend are an Excellent Host! 👍✌️❤️🙏

Wow. Shocking the state of the room. Good that they gave you another room. And lovely you got some champagne as an apology. Shocking the hot tub was still dirty. Regardless of price, you expect anywhere you stay to be clean. Love Gabby's hair like that. Sorry if I spelled her name wrong. Gosh, that piece of wood in the play area. What was that all about. That could do some damage to little ones. Strange. One complimentary pass for the spa. Casper is enjoying the pool. He is so cute. Shocking the price. Not something I would try. Thumbs up for the video. Have a great week.

Just found the channel and love the down to earth presentation!

I fly from Ibiza as a pilot, and seeing the Hard rock hotel at the end of the runway I always questioned whether guests can actually get any sleep with us overhead

Just cancelled a stay in this hotel after seeing this video,thanks tim,,thats a shocking room to sell to people

Thanks for sharing your video but it is definitely off my radar

Love your dress at dinner Gabby...that color looks fantastic on you!

I think I spent the first 15 minutes going OMG over and over. I was a travel agent for 30 years and traveled all over (which is the whole reason for the job). I'm very picky about cleanliness in hotels, dining rooms, etc. No way could I put a client where I wouldn't stay. I'm very glad you were able to change rooms, I couldn't imagine Casper in there...

We stayed at the Nobu and the service is good and room is clean. I would recommend.

Yet another entertaining video guys, your both looking so well and happy, shame the room was "shocking" looking forward to the future videos - love from dudley w'mids

Ugh glad you got your room changef. That room was not worth the mkny .the food looked good and the pool qaa lovsly. Thabk tim keep up the good work❤❤❤

I find it hilarious all the comments about you being shocked Tim.. 😂 Looking forward to this tonight!

Hello Tim, Gabby and Casper I love both of your channels! Casper is so cute and I love his curls in his hair!

That first room was yucky 🤮 No excuses for a dirty room ☹️Thanks for sharing Tim , Gabby n Casper 😎🏝️

Tim/Gaby Loving the video's. Would be great to see you 2 staying at the Harlands Hotel in Blackpool and review it. We used to stay there.

I've stayed in a motel 6 that was cleaner than this 5 star hotel. The smell in the shower comes from rags that are left in dirty water. They get that musty smell and it becomes sour. That is just laziness on the cleaners, or it could be pressed for time issues and short staffing. Either way, from the unclean accommodations to what seemed like rude staff, this trip wasn't as great as it should have been.

I was shocked too!! Also itching to complain and tell them how dirty the room was. Very glad your next room was better and I enjoyed watching the vlog Tim.

I'm absolutely gutted for ypu both ...I can't believe how run down this hotel is ...They really do make it look amazing in pics don't they...So glad you got to change rooms both X

That mattress would have been the last straw for me. I hope u managed to grab a couple of hours to yourselves. Thank u for another great video ❤

Oh hi Gabi nice to see you with Tim…It’s frustrating how dirty your room is😩I am actually sickened

Hi Tim hope you and family are all well love the vlogs 😊

5 star hotel🤯 you both have rock star endurance⭐🌟⭐🌟⭐

Tim you need to go back to Atlantis the Royal Dubai that’s real class 😊 . Great review thanks for your efforts !!!

Things that are guaranteed in life..... taxes death and Tim being shocked 😂

Tim very nice vlog keep rocking 🎉🎉🎉

I love this just to say your both amazing parents

I love it when your wife comes along 😊

I look forward to this 😊

The Frist Room Would Make You Puke ,Second One Better Guys .Great Vlog Guys .

You two are a great couple. Love the vids!

Hey Tim. Great video again, shame that the hotel has let it get into the run down state it is in. I have been to the Hard Rock hotel in Cancun and loved it.