I Tried to Buy a Camera at MPB, It did not go well

Рет қаралды 791

Күн бұрын

Late March I had sold off all my EOS R stuff. I had a bit of spare cash around and I was looking to buy a more modern medium format digital back.
This is the saga of trying to buy a Camera at MPB.
In short I bought a "Like new" Leaf Credo 40 Medium format digital back, it arrived with a heavy yellow screen tint that was on just the left side, and the live view function straight up didn't work. Of course I sent it back, the agent said they should be able to fix it.
MPB basically held the camera for 3 weeks and when all was said and done they just said "can't fix it, refund" and didn't explain what they found. They're doggedly flowing their terms of service to the point where even items that would be considered misrepresented in an ad don't get return shipping covered or shipping refunded (If you ordered a hammer online and received a box of kitty litter, who should pick up the return tab?).
Anyways in short, if you have to deal with MPB USA I would strongly suggest a double take and consider if the savings is worth it.
Chapters
0:00 - Intro
2:58 - Context
4:46 - The Search for a Digital Back
7:18 - Receiving the Product
12:33 - The Problems with the Digital Back (Credo 40)
12:57 - Dealing with Customer Service
17:37 - Waiting on MPB and trying to reason with them
25:07 - Conclusion (don't buy from MPB-USA)
This video was shot with the Sony A7 III with the 28mm F2 using the Deity D4 mini Mic and a small array of lights!

Пікірлер: 23

@WalaUlo 2 ай бұрын

It's crazy how big a difference there is on MPB USA and MPB EU. I have bought several things from their EU (Germany) department - And EVERY SINGLE THING have been better than expected! I bought a lens, described as "excelent" - It arrived without as much as a single dust particel, scratch or anything, in original packing, as it had only been opened to be inspected. I also bought an EOS M to use as B/travel camera, with ML installed. It was bought as being in "good condition" cheaper than any on Ebay. It looked good on the pictures, with all stickers still attached. When it arrived, the "shutter" count was only 300 - Aka it was a new camera, in a condtion I would have put as "as new" or MINIMUM "Excelent" 2 times I bought from them, I purchased "express shipping" with DHL - Both times, my parcles was not handled as express, and arrived after ~2 weeks instead of 3-4 days. Both times, MPB refunded me the FULL shipping price plus a voucher. Despite I just requested a refund of the difference on standard and express shipping. And this was purely DHL being DHL. Not MPB's fault.

@Mr50mmish 2 ай бұрын

Yeah MPB in the EU does generally sound very good. I do think a lot of that boils down to the level of required consumer protection. The terms and services of MPB-EU and MPB-USA are completely different documents. The EU copy is a much bigger document which does cover a lot of situations which are not in the consumers hands and atleast in part more directly addresses them.

@Digital_Photog1995 2 ай бұрын

I did buy a Canon EOS R8 from them recently, no problems so far. I was described as like new and it was in the original box. Buyer always beware. I have also purchase used from KEH, B&H, ADORAMA with mixed results. Most experiences have been positive. Nobody does a deep dive into all the functions it’s mostly a quick visual overview with some functionality checks like does it power up.

@JeffreyJohnsonC 3 ай бұрын

I'm batting about 50% with MPB. One camera that was fine, another that had shutter issues. I'm in the US though and was able to get all my money back, though it was a struggle. I had bought a lens as well with the broken camera. Without the camera, the lens was useless. Took several rounds to get refunded for both, even though they were both shipped back in the same box.

@Mr50mmish 3 ай бұрын

That sucks to hear. It's surprising given the effort they go through on the site to say they are no hassle. I suppose only no hassle in name. Did you end up picking up another camera elsewhere?

@JeffreyJohnsonC 3 ай бұрын

@@Mr50mmish No. It was a something for fun or to keep in my car for those unplanned opportunities. Decided to wait a while.

@chawenhalo0089 2 ай бұрын

Thats a shame, customer feedback in forums are very positive about MPB EU... However you only get 3 pictures of the item and barely a description of condition. Regularly items don't match either...Ended up buying on EBay from a far easier seller.

@Mr50mmish 2 ай бұрын

Yeah it sucks given their prices are usually very competitive. I hope things improve with MPB-USA. The EU variant does seem to consistently get good reviews.

@chawenhalo0089 2 ай бұрын

@@Mr50mmish I'll try it soon and will let you know., I'm wanting an old manual fast prime in F mount.

@ericlundquist3466 3 ай бұрын

I'm glad you put this out here lol I (almost) bought the Olympus 75mm used from them and instead from KEH. for some reason i was super skeptical when I looked at their used lens that was listed Like New.

@Mr50mmish 3 ай бұрын

Yeah it's a bit unfortunate, the draw of having actual item photos doesn't bode well if the testing process isn't able to verify functionality. Hopefully you get an awesome one from KEH though! One day I hope MPB does something about their US branch.

@ericlundquist3466 3 ай бұрын

@@Mr50mmish i'll find out tomorrow morning. due in at 6am delivery. 559.00 and half of me was like " Why not just buy it new for an extra 140.00?" Will be the first time i take a chance in the used market when i prefer brand new items lol

@Mr50mmish 3 ай бұрын

Goodluck! Hopefully it works out! I do normally shop used and generally don't have many issues!

@ericlundquist3466 3 ай бұрын

@@Mr50mmish thanks man. It came in today and was as listed. Perfect glass and no ware

@Mr50mmish 3 ай бұрын

@@ericlundquist3466 Nice, good to hear! Hope you get to take it out for some nice shot soon!

@carpediem673 3 ай бұрын

Wow sorry, that really sucks. Was it shipped from the Brooklyn location? I've seen complaints about them on photo forums. They seem to have a bad reputation.

@Mr50mmish 3 ай бұрын

Yeah it was from that location. Hopefully they eventually get their act together!

@vgee3926 2 ай бұрын

Just received a "like new" lens from them last week..lens cap had a thick layer of dust on it and the front lens glass looks disgusting..was covered with fingerprints/residue...first and last time I'll ever buy from them

@Mr50mmish 2 ай бұрын

@@vgee3926 damn that sucks as well :( is it atleast a cleanable lens?