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I'VE WRITTEN A FORMAL COMPLAINT TO LAND ROVER...HERE'S WHY

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The Doctor’s Garage

The Doctor’s Garage

Күн бұрын

Watch this video to learn more about my formal complaint to Land Rover about my Land Rover discovery 5 HSE luxury. My Land Rover Discovery has now been at the dealership for over 4 months with no estimate on when it will be fixed.
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Пікірлер: 206
@thedoctorsgarage
@thedoctorsgarage 8 ай бұрын
ENTER TO WIN MY LAND ROVER DEFENDER 90 IN LESS THAN 2 WEEKS FOR £5 HERE! raffall.com/345715/enter-raffle-to-win-my-land-rover-defender-90-hosted-by-the-doctors-garage
@jamesballard5661
@jamesballard5661 8 ай бұрын
Hi Doc, I’m also sorry to hear about your experience, unfortunately it’s all too familiar though. You are being unbelievably patient and polite about this issue, which is both a strength and a weakness on your part. You’ve given JLR ample opportunity to do something definitive about your Discovery, now it’s time to lock ‘n’ load, and give them both barrels. They have forced to into this position, not the other way around. As far as complaining is concerned, a police officer once told be a great quote when I expressed a reluctance to complain, “the squeaky wheel gets the oil” he said, saying nothing, you will get sidelined and nothing gets done. As far as the disco is concerned, your friends are correct about other items needing attention. Brakes mainly, calipers tend to seize, discs will rust, batteries will probably already be dead, linkages seize, anything rubber will start to perish and after the vehicle eventually gets back on the road, you may find that you will get loads of strange niggles with other systems completely unrelated to the original issue. The car will need a light recommissioning before going back into daily use for sure, also some shakedown journeys, keeping it local until you build some confidence back. Good luck.
@chrisd924
@chrisd924 8 ай бұрын
It's such a shame that this has come to this, I am no longer a LR owner due to being bitten one to many times in the past. Given that this is a not an uncommon issue, I would seek out a Solicitor - Barrister that is well versed in what you are going through and has a proven track record of positive outcomes. It's really all you can do now given what you are going through. Have a lovely day and good luck.
@mrgrumpy771
@mrgrumpy771 8 ай бұрын
They should provide another Disco, have a deadline for handback and you need to talk to a solicitor
@greggbutler9344
@greggbutler9344 8 ай бұрын
Why would you want another
@simonsaunt4321
@simonsaunt4321 8 ай бұрын
I am a retired Land Rover master tech (35 years) for years we had 20 to 30 broken cars outside all the time. The people who get the best service of the service and parts managers are the ones that are giving the higher up managers ear ache. There are about 10,000 Land Rovers of the road waiting for parts in the uk, at the moment. 5,000 are at dealers and there are only about 160 service managers. As to your faulty loom, yes they do cause your fault, and faulty looms are common, I have changed many. I used to repair loom faults every week. I hope you get sorted out soon.
@BenVallack
@BenVallack 8 ай бұрын
I’ve always been interested in what exactly a faulty loom is. The loom is just the wires and connectors right? So is a faulty loom just a loom that has a poor connection somewhere in one or more of these wires? If so, what causes it, chaffing, manufacture fault etc? Thanks!
@simonsaunt4321
@simonsaunt4321 8 ай бұрын
@@BenVallack The main reason for changing a loom is corrosion, if water gets into a connector it travels down the copper core, and when symptoms show up the corrosion can be so advanced that a new loom is the best fix. If the fault was limited to one or two wires, instead of removing the whole interior to find it, I would get the loom manufacturer to make me an overlay and install that. If the fault was just the connector pins, low drag, or corrosion, I would just replace the pins.
@BenVallack
@BenVallack 8 ай бұрын
Thanks for this- interesting. @@simonsaunt4321
@BenVallack
@BenVallack 8 ай бұрын
I guess the question is why would this fail on this guy's new D5!?
@simonsaunt4321
@simonsaunt4321 8 ай бұрын
@@BenVallack Let's just say that I wouldn't set off across the Sahara in any of the current products.
@bryanquinn1122
@bryanquinn1122 8 ай бұрын
I had issues with my RR hybrid and I wasn’t as patient as you. I waited two weeks and emailed dealer principal and cc JLR. The problem was attended to instantly. Complete engine rebuild and delivered within six weeks.
@kevinfogarty858
@kevinfogarty858 8 ай бұрын
I had issues on my Range Rover Sport Hybrid P400e. From new it was at the dealers for over 25% of the time. JLR customer service were not interested and frankly incompetent. No idea of parts delivery schedules, they were rude, and they play on the brand loyalty shown by their customer base. I will never spend another penny for any JLR product from a dealer. I'll get an old Defender which I can fix and play around with, but the rest of the range is not reliable enough and bolted to the most dire customer service possible. My advice would be to dispose of it, take the hit and never spend another penny with JLR.
@user-xw7bk1pc6o
@user-xw7bk1pc6o 8 ай бұрын
I would send an email complaint to the chairman, Adrian Mardell, with a copy to your solicitors. Trust me I had a RR Sport, which the dealer kept giving me excuses. As soon as I wrote to the chairman, the car got fixed in days. Let me know if you need his direct email address. Hope this helps
@paulrodman5483
@paulrodman5483 8 ай бұрын
Agreed, write a recorded letter to the chairman, and copy to solicitors. Important make sure that solicitor is up to speed with this area of consumer law and have them review / fine tune the letter. E mails can go missing. Best of luck with this. Shame to have to take these actions with a LR Product. I have moved on to a pre owned 2017 Audi SQ5 Tdi Plus which is an excellent machine, and reliable so far. Using a trusted Audi Specialist to keep it fit. Rgs Paul
@Nellsta
@Nellsta 8 ай бұрын
Yes please I’ll have it 🙏🏻
@Rrr11199
@Rrr11199 5 ай бұрын
Please can I have the email address. I am having the exact same issue.
@user-xw7bk1pc6o
@user-xw7bk1pc6o 5 ай бұрын
Rawdon Glover is the MD of JLR
@user-xw7bk1pc6o
@user-xw7bk1pc6o 5 ай бұрын
This is another email you can use
@AJ-yw5zy
@AJ-yw5zy 8 ай бұрын
100% correct go for it. I’d say the tyres will need changing out flat spots, for sure. Wheels bearings might need checking.
@MotorcycleMumbling
@MotorcycleMumbling 8 ай бұрын
I have a 2020 Discovery and it's been faultless to date. I've been following your story for some time now, so, sorry to hear of your woes. I would say Adrian Mardell is your man. He is the CEO. The buck stops with him at the end of the day. I would start emailing and calling him until you get through. Keep it friendly, keep it polite, but explain your situation and that you are unhappy and you are not getting any answers from anyone else and so therefore have nothing left but to get in touch with the CEO. Good luck.
@timbennett43
@timbennett43 8 ай бұрын
I’m in exactly the same situation with Mercedes. Mines covered by an extended MB warranty and after 5 months of not being able to get a part to hopefully fix the issue, they have agreed to fit non genuine parts (patent parts) to fix the issue temporarily. Once the genuine parts arrive they will swap them over. I would ask to go down the same route because it’s not reasonable for them not to be able to give you a date for the parts. Mercedes have actually been really good about trying to get it resolved all credit to MB Cheltenham and Glos👍🏽. Hope that helps!
@user-wx8uw3cz2v
@user-wx8uw3cz2v 8 ай бұрын
KEEP THE DEFENDER AND FLOG THAT DISCOVERY!!
@richbrown8174
@richbrown8174 8 ай бұрын
Flog them both and get something more reliable 😂
@BionicRusty
@BionicRusty 8 ай бұрын
I logged a complaint with JLR. Guess where that went. 😡 Basically, ‘Sue us if you want, pal’ I was left with a Jaguar XF, just out of warranty with full JSH that was eventually sold for scrap. £10k+ worth of warranty repairs and then they wanted circa £12k for a new engine and turbos that blew up due to the DPF (alleged) inherent design fault. I lost almost £10k (resale cost) but selling it to the scrap dealer was the best thing I’ve ever done.
@farmer6861
@farmer6861 8 ай бұрын
I’m in the same boat - Marshall Newbury are excellent but their hands are tied. Like you, I’m a die hard LR loyalist, and have the scars to prove it, but I can’t think of a time when LR ownership was so hard. Security, insurance and parts - it’s a triple whammy! Could you not ask to PX it with your Marshall dealer as they obviously know its history so shouldn’t knock you on value, against say a new shape Defender? Every cloud and all that…but I would say don’t sweat the small stuff and remember you’re not alone! Good luck 🙏
@allanwinter4991
@allanwinter4991 8 ай бұрын
Beware of the LR dealer saying your car is insured. If anything happens I guarantee they will deny it. Get it in writing.
@user-qc5hd1km7m
@user-qc5hd1km7m 8 ай бұрын
100%
@kizzyp2735
@kizzyp2735 8 ай бұрын
Discs could end up excessively corroded if left for a long time which can lead to damage to both disc and pad which you cant resolve by just running it up and down the road a few times to clear the surface rust.In extreme cases the disc can warp causing vibration and unsafe braking. Also if the car has been shunted for about for short distances around the dealership there could be condensation/build up of water in the exhaust which can corrode it from the inside out. If left for a long time various seals and gaskets can dry out through lack of oil circulation resulting various fluid leaks . In addition tyres can start to crack and perish . I would insist that the dealership do the kind of heath check that they do when selling a used vehicle before you get it back . Unfortunately some of the damage that may be caused by sitting around they may not see ,and may not become evident till you get it back or sometime afterwards . If your warranty permits you to drive another land rover product of equal value /specification I would insist on that as the dealership really doesn't like you running around in another vehicle they have their capital tied up in , and may motivate them to resolve the issue quicker. Whatever happens I would come out of it now at the earliest opportunity.
@sheepdogman1
@sheepdogman1 8 ай бұрын
Think yourself lucky you didn’t have it at land rover Derby where all there cars were flooded. JLR need to pull there fingers out. On reason why i have gone Jap even though we still have 5 land rovers
@m7md408
@m7md408 6 ай бұрын
I bought a Land Rover Defender 110 in November, and it went to the service in late December for leak issues. I suffer from the same problem you do. I want to do something about it but I feel helpless. They are telling me that parts can take anywhere between 2 to 4 months and this is just crazy because I have used the car for only two months and now it'll be parked in the service garage for 4-6 months? I am extremely frustrated and I cannot do anything about it.
@jamesballard5661
@jamesballard5661 8 ай бұрын
Further to my last comment which was getting too long, I should have said I love Land Rovers and have owned quite a few older ones, but im firmly in the Toyota Land Cruiser camp as a daily driver, and for good reason (I still love Landys, and still own a swb series 3). It felt like I was cheating on a long term partner when i bought my first Toyota instead of another Land Rover, but in the first 2 1/2 years of daily driving, the only fault was a blocked passenger side washer jet, it made me realise I needed to listen to my head, not my heart when choosing a daily driver, especially when I haven’t got any disposable income at all to blow on unscheduled repairs. I got sick of hearing “ah, yeh, they all do that, it’s a common fault” from other enthusiasts. It just isn’t good enough. I was also told that a Land Rover owner isn’t a motorist, he’s a martyr. 😂 faithful owners like us are why Land Rover had such a good reputation for longevity, unfortunately, now they are so expensive to fix, not many owners will tolerate having to sink hundreds of £pounds$ every month/week into an unreliable, overpriced piece of crap. It pains me to say that but it’s true.
@adamkilroe9840
@adamkilroe9840 8 ай бұрын
Like others are saying, it's time to talk to a solicitor, they need to compensate you for the costs you have incurred from having to use a different car, and also for the costs of ownership when you have not had use of it. Then there's compensation for the stress it's caused you.
@shaungilmartin1505
@shaungilmartin1505 8 ай бұрын
the vehicle being stood...In the US they call it "lot rot",which is things that go wrong with vehicles that are stood for too long........flat spots on the tyres is one thing
@shiftbrand498
@shiftbrand498 8 ай бұрын
I had problems with JLR with my extended warranty on my Defender a few years back. They would fix one problem and create two more. The work shop would blame the body shop and quality checks prior to collection was virtually non existent. My Defender spent more time in their workshop than on the road. In the end I stopped renewing the warrantly and took my Defender to a local specialist who were brilliant and saved a fortune compared to a main dealer.
@haroldwhan9715
@haroldwhan9715 8 ай бұрын
Posted before about my Discovery. Above and Beyond rubbish. Couldn’t keep the rain out, multiple electrical faults. I tried to get my money back but neither JLR or the dealer Charles Hursts wanted to know. I eventually got CAP value for it and got rid of it. Never again. Expensive crap.
@pauld4115
@pauld4115 8 ай бұрын
In my region there are 80+ Land Rovers permanently off the roads at the dealer with critical faults. So many cars they cannot offer replacement vehicles. JLR leave the dealers service teams spinning with the headaches. These poor guys are cannon fodder and customers feel bad about complaining to them as they are stuck in the middle. I know of customers who have been paying expensive finance for vehicles that have been off the road for 3 + months and are paying to rent a car. Your dealer wont buy your car, at best they will offer a derisory trade in about 40% below market as they now have to factor in a potential engine replacement on any vehicle with a 2.0 Ingenium. Other major retailers, Toyota/Lexus/Mercedes/Audi .. not even accepting JLR products as trade ins, they have all been burned. You will get another shock if you try to sell it privately, brand is toxic now and no one wants them. 😢. Crazily they will try to sell you a brand new vehicle at a ridiculous markup! Makes no sense. Basically after three years they look you in the eye and say our vehicles are toxic, but hey buy this new one for 150K. It is astounding to me that JLR are still going with this level of reputational damage. Their attitude to their dealers and customers is astounding. JLR have mountains of legal letters on their desks. I do wonder why there is no consumer protection here? Clearly these are expensive products that are demonstrably not fit for purpose. Why is this not national headlines…..? No sympathy for JLR customers in the public domain? Serves you right for buying a 4X4 environment killer?
@Garcia061
@Garcia061 8 ай бұрын
Sorry to hear about that. I’ve got a 2020 RR Vogue in the same situation. I would say Marshalls aren’t great as a dealer network. Sytner might be worth talking to as they’re a very customer-oriented main dealer network and might get you through to the right ‘someone’ in JLR especially given your influence. At least you’ve got a nice Defender for the winter:) The other option is calling JLR press and media relations, within their marketing department. I used to write TV commercials for JLR (a long time ago) but they will be very sensitive to not wanting more bad press on top of security recalls etc ❄️
@stevensingh7489
@stevensingh7489 8 ай бұрын
Hi, Get a solicitor on the case and give them a deadline otherwise it may linger on forever you probably will not have your heart in the car if you get it back.
@fortnitefred1351
@fortnitefred1351 8 ай бұрын
Theres a reason why there is no email available!
@jdean6597
@jdean6597 8 ай бұрын
I would consider fuel replacement as fuel separates if left standing for more than a month. The sediment turns to a varnish type substance over winter. if you google "lawn mower wont start" since putting it away for winter. common cause for not starting.
@120woodcraft
@120woodcraft 8 ай бұрын
The reason Marshall’s are telling you they are confident it’s the wiring harness is because it keeps you quiet. They have to do nothing with your car until they get the harness. If they said to you they aren’t sure, they’d be expected to do other tests. Basically you’re getting fobbed off by the dealers who have their hands tied by JLR. Either way it’s an insane level of poor service. How to fix this mess? Trading standards? That’s free…. A solicitor? Might be more effective but costly….. it’s a shit show from JLR as a whole.
@stansharpley7200
@stansharpley7200 8 ай бұрын
Can you imagine how many staff it would take to man a Land Rover customer service team
@blackvulcan100
@blackvulcan100 8 ай бұрын
A land rover customer service employee must be one of the worst jobs you could find, they would always be very busy however.
@MrSimoc1969
@MrSimoc1969 6 ай бұрын
Tyres would need replacing as they would now have flat spots from being stationary
@johnbrown3951
@johnbrown3951 8 ай бұрын
I feel your pain we had an issue with a Discovery Sport but we found a really helpful guy at Land Rover that sourced a part from Asia that he got within 6 weeks rather than the 16 weeks our dealer promised. We got a courtesy car for the period and were given a new Defender for a day when it was launched to have a play with it. All is forgiven Land Rover and we are on our second Jaguar since then without any major issues.
@ianblair9752
@ianblair9752 8 ай бұрын
On the subject of wear & tear. I had a BMW with 22k on the clock that was sat for 2 months while I was oversea. When I returned all 4 disks had corroded away under the pads to the point I needed new disks & pads all round. To me this shouldn’t happen as I’ve left plenty of cars for months on a regular basis while working overseas. BMW stated it was wear & tear which is BS . So take that into account 👍
@christopherneil3841
@christopherneil3841 8 ай бұрын
What a nightmare situation. Had Landrovers for years mostly Defenders but also D2 3 and 4 from new with very few problems. Bought a two year old 2017 Discovery 5 2.0 basic spec with 11k miles and loved it but was told at the time it wasn’t a car to own out of warranty. We have a very good local Landrover Dealer here in Scottish Borders. I’m now back in a last week of production 2016 Defender 90XS and haven’t been happier.... Would love another Discovery 5 at some point but I’m so wary of owning one.
@georgeharrison2795
@georgeharrison2795 8 ай бұрын
Perhaps you could do a collaboration with fellow KZfaqr Blackbelt barrister. I get the impression he lives in your general area (very roughly)
@TikitikiNacho
@TikitikiNacho 8 ай бұрын
There’s no need to involve solicitors. Just go to the ombudsman.
@simonrattenbury3012
@simonrattenbury3012 8 ай бұрын
I suggest find the email for JLR CEO and send your letter to them. If no response take the issue to the small claims court and claim for loss of the vehicle and your expenses plus inconvenient
@user-ok1su8sl8u
@user-ok1su8sl8u 8 ай бұрын
We have an electrical fault on a hybrid evoque that been there from new. Now 11 months old and still it’s back at the dealer every 3 months. No response from my complaint to JLR so good luck with that!
@nickmayo6707
@nickmayo6707 8 ай бұрын
It’s a while ago now but Landrover bought back a Discovery of mine because of lots of problems. I got the dealer on my side to persuade LR by getting the buy back as a part exchange on a new one. The buy back was virtually depreciation free (just a cost per mile) against an amazing deal on a new one. The new one was fast tracked. Beyond that it sounds like it’s time to go legal with someone who knows about retail liabilities where parts and fixes are taking too long. You may find the provision of a replacement vehicle is all the law says is required but it’s time for an expert. Given its JLR there may be many others in the same situation so finding any potential group actions may be useful. Bon chance!
@tedted5767
@tedted5767 8 ай бұрын
I am not a land rover owner,but always liked there range of vehicles especially the latest land rovers . You would think that the cost of buying and ownership would demand the highest customer service in the car trade. With regard parts available,I would expect a dealer to get the parts even if it meant removing from new vehicle to keep the owners happy and customer service at its highest.I have noticed that there are alot of nearly new vehicles for sale in showrooms.Could this be customers returning there vehicles.
@MrKayzeemoschino
@MrKayzeemoschino 8 ай бұрын
My extended warranty is just 38 pound..i get cheap insurance and car is very reliable because it is a Peugeot
@TheVentrin123
@TheVentrin123 7 ай бұрын
still waiting on parts since September . Same thing dealing with them Same kinda place as you getting a solicitor is my next step
@SamPegg84
@SamPegg84 8 ай бұрын
After all of this, you’ll still buy another JLR product, that’s exactly why they will never improve because they have no need to.
@eugenedarvell8470
@eugenedarvell8470 8 ай бұрын
Hi, make sure you get the Security upgrade for free. the keyless ignition, Security is got a serious floor in it and you need to get an upgrade as soon as possible. This is why the insurance on Land Rover products are so higher at the minute..
@jimmyjt16
@jimmyjt16 8 ай бұрын
I think you're extremely patient. I would be going out of my mind having to be without the car I was paying for that long. At the very least I'd be expecting an equivalent courtesy car and my car to be fully serviced on return.
@jamessteer1850
@jamessteer1850 8 ай бұрын
I have owned 6 Landrovers . The last one Discovery Sport . They are not fit for purpose . The most frustrating thing to realise your contract of sale is nothing to do with JLR it is the selling dealer and your point of contact is the Dealer Principal who in effect have a Franchise to supply Cars. Find the name of the Dealer Principal you should not be talking to anybody else . Good Luck
@david45ross
@david45ross 8 ай бұрын
Would be nice if they at least put you in another discovery. I know they did at first, but then said they wanted it back as it had been sold! Very odd. Hope you get some feedback from them. Interesting.
@thedoctorsgarage
@thedoctorsgarage 8 ай бұрын
Yes I keep asking for another JLR car! Thanks
@barrieneill410
@barrieneill410 8 ай бұрын
I’m not an auto electrician, but I also doubt it’s wiring harness. Perhaps I missed it in earlier videos - which particular wiring harness? If they are so convinced it’s that one, why not test it? Why not remove and test? They would need to do that anyway. And yes, I do think you have been too patient. I have a 2005 D3 that I have had from new, a 2014 FL2. I am contemplating swapping FL for a 2-3 year old New Defender. It’s posts such as this which may stop me buying JLR now or in future. Good luck with complaint.
@AegisOnlinePublishing
@AegisOnlinePublishing 8 ай бұрын
If you bought the disco with finance and you still have the finance contract in place. Then you can make a formal complaint to them and they are obliged to seek a satisfactory solution. It’s their responsibility! I had a problem with my L405 and landrover offered me a discount against a new car. The finance company got me 2/3 of the money paid and all of the unpaid plus some compensations. I handed the car to them at 26 months old with 46k on. The fault was a recurring adaptive braking error where the car would randomly brake at high speed. Plus minor recurring problems with tailgate. It has a new gearbox after 5k miles. 14 visits to the dealer. The guy who bought it from auction contacted me and told be the suspension failed after two weeks and it had been at the dealer for months. So anyway hope you have it under finance then you’re protected.
@simonbaker9983
@simonbaker9983 8 ай бұрын
I think you should push JLR to buy the vehicle back off you and cut your losses. New Lexus GX will make you much happier!
@ogotuwaobuto5366
@ogotuwaobuto5366 8 ай бұрын
People know that JLR vehicles are problematic yet they still insist on buying them. Image counts right? You know what you need to do Dr. Walk away and go to another brand. But will you? Or will the draw of the image suck you in?
@thedoctorsgarage
@thedoctorsgarage 8 ай бұрын
I don’t think I can do it to myself with another one to be honest
@Stonebird13
@Stonebird13 8 ай бұрын
I had Nissan Navara and Nissan also has terrible customer care, now with my Discovery 4 I am not impressed too at LR local garage, I guess when it comes to do service you just have to be patient and be vigilant about not being robbed
@paulbarry1044
@paulbarry1044 8 ай бұрын
JLR customer service,what customer service?
@davidthomas9267
@davidthomas9267 8 ай бұрын
Might be time to think Toyota??
@MrKayzeemoschino
@MrKayzeemoschino 8 ай бұрын
People should give peugeot a chance it is premium brand with proven record. Peugeot have great vehicles e.g peugeot 5008 gt which is a competition to range rover sport, better interior that overhyped range rover. Peugeot will never break down on the motorway and you will surely get insured.
@stephenbarraclough7440
@stephenbarraclough7440 8 ай бұрын
If you have any finance with JLR they will help. My last D4 set on fire and the finance company sorted it all out and got me a full refund and compensation. I haven’t had any other JLR product since but if i did it would be on contract hire through JLR because if there was a problem they will just swap you into anther vehicle.
@mvubu6823
@mvubu6823 8 ай бұрын
It is remarkable how many people will watch this and STILL enter a relationship with JLR Untrustworthy operation. Substandard product Substandard customer service Substandard warranty And i say that with 2 of them in my driveway. Never again
@debugstore
@debugstore 8 ай бұрын
If the wiring loom as a fault, why don't they just isolate the faulty wire and replace it? JLR, like many main dealers seem to employ technicians who just change Lego blocks. What did they do with their years of training? I had a Range Rover Westminster for two years, and the hassle I had with basic faults cropping up frequently and poor excuses from the main dealer made me realise that I would never buy another JLR car again.
@andrewmccullough9334
@andrewmccullough9334 8 ай бұрын
Could you not speak to a few JLR independent specialist service centres and get their input into the problems? Dealer servicing and repair seems to be getting worse and worse feedback over the years. Maybe cut the dealer involvement all together and try independent servicing, warranty, repairs?
@kageyme8109
@kageyme8109 8 ай бұрын
If you don't extend it as a continuous warranty then I think it cannot be renewed and needs to be reassessed with them . If you now look at the warranty they've taken it over 12 months rather than the previous 10 months .I only say this as I've just renewed my RR
@macbroch3756
@macbroch3756 8 ай бұрын
JLR have changed a lot of suppliers, and have moved to a new distribution hub Mercia at Swadlincote. They also say China have no been controlling quality of parts.
@mikem2652
@mikem2652 8 ай бұрын
I’ve seen the comments re MD I would do that firstly. Secondly if your car has been purchased via finance I’m pretty sure sec 75 Sale of goods act puts some onus on the finance company in that they have duty to get the car repaired or take it off you and reimburse you. Very quickly I purchased a washing machine on finance (credit cards also give same protection) and it couldn’t be repaired with a persistent fault. Slightly different, the shop who sold it went out of business and as such the finance company were liable. Letter to same, washing machine scrapped and full refund of payments - did not affect credit rating. Speak to Trading Standards- best of luck…. Also you could try a course of Amoxicillin it seems to alleviate most problems 🤣 take care 🍻
@davepakey71
@davepakey71 8 ай бұрын
Surely you have someone at Jlr customer services who’s dealing with you just send the compliant to them,that’s what I’d did with my disco 5 17 plate with parts problems with my local dealership it was sorted with days after being off the road for 6 weeks
@chrishill5166
@chrishill5166 8 ай бұрын
Firstly you need to get it away from the main dealer as most haven't got a clue, they are parts fitters. My Nephew had a new one for a year or so and as I can remember he used it for a couple of months, the rest of the time it was in Land Rover Leicester. Now remember that the owners of J.L.R are Tata and iv'e seen nothing decent come from that part of the world. Their mentality is you wait for everything. I would cut your loses or find someone who knows what they are doing. I feel so sorry for you, good luck.
@robgreenhill1426
@robgreenhill1426 8 ай бұрын
Sticking break callipers, tyres as it’s been standing. Have you contacted trading standards as it’s not fit for purpose?
@OTR-UK
@OTR-UK 7 ай бұрын
Had a similar problem with Audi, check brake discs to see if pads have rusted to discs. I also had timing belt changed but the car was parked up for 8 months. Talk to trading standards
@stevenpotter950
@stevenpotter950 8 ай бұрын
Surely, if it is a wiring harness, they could just repair the faulty wiring to test/ check that is what's at fault. Could you not take the vehicle back off them and send it to an auto electrician to get a 2nd opinion? I hope you get this resolved soon.
@warren6899
@warren6899 8 ай бұрын
From South Africa thank you, now I know what not to buy come upgrade time. Coupled with Andrew St Piere White's very accurate unpacking of WHY it's a highly unsuitable overlanding platform, Sorry to say after 40 odd years I'm no longer interested in LR
@stuartkennedy4202
@stuartkennedy4202 8 ай бұрын
I would love on but as with a lot of people I could never trust their reliability hitch is a total waste.
@jonnysnakes5417
@jonnysnakes5417 8 ай бұрын
I feel your pain, had a similar experience with a jeep grand cherokee and gearbox problems
@Loz__
@Loz__ 8 ай бұрын
Not many things can go wrong with a loom (normally just failed joints/splices), so why not find the fault in the loom and just fix it?
@reinmansmith
@reinmansmith 8 ай бұрын
You need a solicitor who is good at consumer issues. This is clearly not acceptable
@ks-vq5er
@ks-vq5er 8 ай бұрын
That’s crazy. 4 months and still no idea of ETA?! They should provide a new vehicle. Depreciation, damage to the engine, breaks, batteries, paints(for sure it is parked outside) all are terrible.
@user-is4tw3yv9c
@user-is4tw3yv9c 8 ай бұрын
I have the same problem with my 2019 Mk2 Evoque (Mileage 16400) Charging fault, Faulted 28th July Charging fault. Had to wait 3 week to be looked at they did an update (Failed when battery ran low after 2 daytime trips) took back then they said it wanted a DC/DC convertor and loom (Parts on back order waited 5 week) Failed again as I pulled onto my drive from collecting (Not charging) Charged and returned next day. They told me the convertor fitted was faulty and they have ordered another (5 weeks again) Then they now say it needs a Lithium Ion Battery I am still waiting for the part with no ETA. I have complained to the dealers head office and JLR now they have now given me a courtesy car but no ETA, After the initial Update failure I asked for a price to take the car off my hands to be told by sales that they wouldn't value it untill it was fixed. The car has been a nightmare since purchasing from new, I have had front drivers door lock mechanism fail 3 times. Balance shaft bearings replaced (Engine out for this) Transmission fail on way to LR Experience, Tailgate opens when it feels like it and various ongoing electrical faults. It has been the car from hell.
@thedoctorsgarage
@thedoctorsgarage 7 ай бұрын
I feel your frustration. It’s just disappointing, I hope you manage to get it sorted/ sold soon. Thanks for watching 👍🏻
@gordon7470
@gordon7470 8 ай бұрын
JLR should remove the necessary parts from new vehicles to keep customers happy
@randyfrog1969
@randyfrog1969 8 ай бұрын
Tyres! If the vehicle has been sat in the same position for so long, with all of its weight on the same spots on the tyres, you could well be looking at localised carcass cracking. So I'd be asking for the tyres to be fully inspected, both internally and externally. Regarding your actual issue, I can't understand, given how long you've been waiting, why they can't swap the wiring harness off another vehicle, even if just to confirm that really is the problem!
@user-fn1rb9ze6p
@user-fn1rb9ze6p 8 ай бұрын
With regards to the vehicle sitting for months it shouldnt make any difference, vehicles can sit for month while there waiting to be sold on dealer forecourts and the fluids definitely wont go off the only thing that mite happen is the battery voltage mite become low from sitting and cause the car to think it has faults but in reality there is no fault its purely because of low battery voltage, hope you get this issue resolved soon bud 👍
@david45ross
@david45ross 8 ай бұрын
Doc. Did you see the 3 part diagnostic on this problem sent by another commenter shaunlilley . Exactly what’s wrong with yours!! The tcu. It does seem like it’s certainly not the wiring harness. This video shows exactly the same problem. Good luck.
@richardjones1475
@richardjones1475 8 ай бұрын
From what I understand your complaint is with your dealership, you bought the car from them not LR. It is up to them to raise it with LR. As you have raised a complaint with your dealership more than 8 weeks ago, I would now raise a complaint with the Ombudsman. Speak to trading standards, it is free and I found them brilliant with advice. This should make them jump and esculate things as companies with any respect do not like to see their name in lights. I had an issue in the summer with my New Defender, and I have a replacement arrving next week. It has cost me nothing. In the mean time if you have warranty and LR assist it is up to them to provide you with a courtesy car, like for like and not a Kia from the dealership It is knowing the system and using it to your advantage. Worked for me Hope this helps?
@Land_Raver
@Land_Raver 8 ай бұрын
Battery is probably dead. And when it dies and is jumped its just never the same.
@keithgordon639
@keithgordon639 8 ай бұрын
Time to cut your losses and demand a top book price including extended warranty cost.Sell it back to them and the extended warranty is no longer your problem. Turn up at the next Car Show with a sandwich board listing the faults and lack of support. A guy did that years ago here in Belfast about a Porsche- cheque written. You are being too kind to them and they are playing on your decency.
@davidunderhill2106
@davidunderhill2106 8 ай бұрын
Why! Do people continue to buy any type of Rover??
@TheBlueOwl21
@TheBlueOwl21 8 ай бұрын
Totally atrocious service from Land Rover, what with the known mechanical problems and huge insurance costs associated with Land Rover people would be advised to look at other brands when looking for a new car.
@jamieb741
@jamieb741 8 ай бұрын
Watching your last few videos about this vehicle , i hear of numerous owners other lr owners who all have similar problems. Why buy them ?
@philipkearns9757
@philipkearns9757 8 ай бұрын
I really don’t know where JLR could really start if good reputation became their priority. I guess they still have some time to sit back and think about it bearing in mind the absolute desirability of the product. Customers don’t seem to let such tales of woe disturb them one bit. I’m sure 60% of owners experience no problems however, that still leaves an awful lot of owners hoping their next Land Rover product will be better. I own an old Defender and have always liked Land Rovers. My comment comes from a place of sadness and not one of joy at the misfortune of others.
@rafflesnh
@rafflesnh 8 ай бұрын
You may also wish to register with Milberg London solicitors who are initiating a group action against JLR for defective products. Can't post links here as KZfaq will think I'm spamming. Good luck!
@gedtierney374
@gedtierney374 8 ай бұрын
Hire one of those LED advertising vans and get hold of the media telling them that you will drive the van with your complaint on it past Land Rover headquarters. Loads of hit’s guaranteed, loads of media coverage and more likely to get a reply from Land Rover.
@vwgolffancarreviews7111
@vwgolffancarreviews7111 8 ай бұрын
I just give them the car and get a different one and a new battery just bring back the old defender's the best cars
@funkyduckproductions.8844
@funkyduckproductions.8844 8 ай бұрын
Go to the top. Contact the CEO of JLR. Don't waste time with customer services. Also. Seek professional legal advice regarding legally rejecting the vehicle. (this is my 3rd reply. Earlier replies seem to have gone missing? Apologies if this message gets duplicated)
@prontocreative2374
@prontocreative2374 8 ай бұрын
WhTS THE point of title saying you issued a complaint if your not going to discuss it ... i swear some of these click bates ,.. so blady annoying.
@thedoctorsgarage
@thedoctorsgarage 8 ай бұрын
I talked through it? 🤷‍♀️
@turnbull321
@turnbull321 8 ай бұрын
Would Land Rover let you take it to another dealership or specialist…? Possibly it’s just out of Marshals ability…
@7enmvu
@7enmvu 8 ай бұрын
Wheel bearings? Really? Has it been parked in the sea?
@maxi1crawf
@maxi1crawf 8 ай бұрын
A month wait is too much never mind four, you have the patience of a Saint, and an extended warranty isn't worth a rusty washer by the look of it, we are not talking about an old banger here, I have a 20 year old car that's not been made since 2005 that's been way more reliable....
@cblack1green
@cblack1green 8 ай бұрын
A few years ago I had a Range Rover , had a small accident with it and it was in the workshop for months because JLR never had one part, turned out I had to wait until a batch of these parts were made before I could have one, I expect this is what’s happening to you
@lordbrasic9469
@lordbrasic9469 8 ай бұрын
I would insist on a new set of tires standing for 4 months yours will have flat spots and that will cause problems with censors eg abs steering gearbox the list could be endless
@dimitryriz2255
@dimitryriz2255 8 ай бұрын
Got this video at random. omg 😱 Didn't know that JLR owners have to go through so much pain. I own Lexus and only go to a garage once year for a service.
@justaspartan8203
@justaspartan8203 8 ай бұрын
You need to get some legal advice and start civil proceedings. I’d also be in touch with the finance companies as you have rights for being sold faulty goods.
@rory7511
@rory7511 8 ай бұрын
I’ve 2 Series 3’s and a defender 300TDi, love them all, but sweet Lord I will never buy a modern Landrover or Jaguar, I’d be sticking with Japanese for a modern 4x4. When it gets sorted, get shot of it. Keeping my fingers crossed for my ticket. Hope the Disco gets sorted 👍
@moobaz8675
@moobaz8675 8 ай бұрын
I just can't see how this is the harness. It does seem odd. If I were Marshals I'd fit a second hand one as a test just to see. At least it proves it one way or the other.
@billharcourt5950
@billharcourt5950 8 ай бұрын
I Would also ask for reimbursement with the insurance as you have not had the use of it.
@eastcorkmarine
@eastcorkmarine 8 ай бұрын
Not sure if you get to see this but my 23 d5 d300 had a water leak. Thought it was the usual windscreen issue. It wasn't but they told me I was driving into too deep water ! I said no way. I paid an independent car accessor to go in to figure it out. And he found it was my ac drain through the bulk head. He found a rubber bung had failed. The car was full of water in both foot Wells. All wires were wet and all ecu's to. All documented by accessor for the future drama. Really disappointed by my dealer and this is my second d5. Probably my last tbh. If I was you get a car accessor on your side. Get it fixed. Get it reliable and make vids of how you wreck the thing off road...
@user-qc5hd1km7m
@user-qc5hd1km7m 8 ай бұрын
Land Rover dealer won’t even buy it off of you. What does that tell you 😂😂😂😂😂😂😂😂😂😂😂😂
@thedoctorsgarage
@thedoctorsgarage 7 ай бұрын
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