Great tutorial for me at the list. Not a heavy user of SN, but starting to dice in.

Hi, This is a really great exposure to Incident. But could you also please the same kind of crisp and clear explanation on change and Risk management as well?

Thank you So much Sir. It was very easy to understand the concept in simple words and example.

Great content and very easy to follow

so good efforts, please share more from your experience. it helps a lot to newcomers

so beautifully explained. Thank you!

Great session sir. Thank you

thanks . that was indeed helpful for a last minute revision

Thank you for this video which makes me clear about the IM in detail from the beginning to end.👍👍

Very useful information sir... keep it up 🙏

Thanks Mahesh for giving this useful training session on Incident Management

Please make vdos on Problem and Change please...well Explained IM process 👍👍👍👍

Extremely helpful. Thanks

A great session ! I have an interview schd this evening. Hope I will be able deliver the best... Thank you !!

Hi Mahesh, Thanks for the great knowledge sharing session. Can help me in finding out the the available options for deadlock management on the incident bridge. When we have exhausted all available resources.

Hi, came here again as I want to thank you. I got the job! Many thanks!!!!

Thanks appreciate it

Very well and very simply explained. Quoting examples helped a lot in understanding. Plz upload one video for MIM module as well. Thanks.

Thank you for the wonderful video on Incident Management Interview questions, it was really helpful !!

Thanks

Great content , Thank You.

Thank you for the clear explanation, simple words and very precise.

thank you sir

thank you

Thank you Sir for your explaination

Extremely informative

Thank u sir

Hello It is very useful and one of good indepth process explanation. Would like to know if you have delivered same for IT Service Asset and Configuration Management Process. Thank you very in advance

Very informative and helpful

Very well explained

Thank you man!

Thank you for your information.

hi mahesh , the way you explained this incident management we understood well and also we loved it. i feel if u explain application monitioring in your language that would be great for us.🙂

Excellent.

Hi Thank you for Incident Management overview and interview questions. This is very helpful. Could you please explain in detail.

Thank you so much Sir, very well explained

Very useful sir

very knowledgebale session

It was a nice session, can you also plz explain all the applications in ITSM Like Problem Change CMDB

What are data science related question can be asked from incident management system and plz create a video on that. Means what scenario, what are column involved , what are the algorithm used, what practical implementation, improvement in % ....etc. Kindly make video on this. Thanks

Good one

Superb

Please create a video for understand the incident problem and change

well explanation

Sir can you make Video on Scrum and Kanban?

Hi Mahesh, thanks for this insightful information!! please i wish to ask what is the minimum and maximum number of incident/ tickets can an L1, L2 service desk supporter close daily and in a month. Thanks

Appreciate this video, thank you so much!

Question! Do incident management analysts do the troubleshooting and fixing of these incidents or issues?

Thank you for the video

Please provide ITIL V3 certificate by conducting exam...sir for which I shall be very grateful to you

Sir how an incident manager intro themselves in interview please tell me

Below is the notes i made. IT services Infra and Network service Systems Application Voice Database End User computing Examples of Incidents: Router Down Firewall failure Users are unable to access system/application (Payrole service, HRM service, CRM) Network failure Print Services Meeting Room setup Incidents can be reported by users or can be raised by Techincal teams who observes the functioning. **Purpose of incident management is to restore the services ASAP. To reduce the business impact and improve the productivity. Incident Management process activities: Identification Log Categorize prioritize Diagnose Allocation of the activity to right group resoluton if not, then escalate Communicate to user Update the Knowledge Base close IT Infrastructure: Multiple users connected to -> access layer switch -> core switch -> Firewall -> Routers -> Links (CRM Software) (Database)

if a service is down for 2 hrs, is it a problem or incident?

I need to know p1 p2 p3 p4 sla timing

hi choudhry

Hi All, If you are looking for crisp and clear understanding of ITIL V3 Framework, you must watch this video. All the best! kzfaq.info/get/bejne/mNWPZNV6x7K2gI0.html

Are bhai kidhar incident ghusa rha he. Muhhe ye bakchodi me nhi padna.

Thank you sir

Thanks