The Corner Podcast | Episode 6
Join Amy Fishenden and Paul Sangster in this insightful episode as they explore the world of customer service. As a customer service expert with years of experience under her belt, Amy shares her valuable insights and practical tips to help you provide exceptional customer service.
Meanwhile, Paul raises the age-old question: is the customer always right? Tune in to gain a deeper understanding of customer service and learn how to handle even the most challenging customer interactions with ease.
00:00 - Introduction
00:30 - Amy's itris Onboarding Experience
02:48 - Episode Overview
03:22 - Customer Service Insights with Amy
07:24 - The Fundamentals of Outstanding Customer Service
09:22 - Navigating Tough Conversations with Customers
11:53 - Internal vs. External Customer Service
16:53 - Essential Skills for Exceptional Customer Service
19:11 - Tackling Business Challenges in Customer Service
21:48 - The Age-Old Question: Is the Customer Always Right?
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