In the Quality Hub podcast, Xavier Francis hosts Bruce Newman and Kaitlin Wierzbach from Core to discuss customer communication based on ISO 9001, clause 8.2.1. They highlight the importance of understanding customer requirements, formalizing communication, and maintaining accurate documentation. Core’s approach involves tailoring client communication methods to meet ISO standards. Bruce underscores the need for secure handling of customer property and managing changes effectively, while Kaitlin outlines strategies for collecting and analyzing feedback, emphasizing staff training, and closing the feedback loop. The discussion previews the next episode on leadership and metrics in customer communication.
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