This is a sample from the Skillsoft course,ITIL® 4 Foundation: The Service Value Chain. Discover the central element of the Service Value System - the Service Value Chain. Explore this operating model that outlines the key activities required to realize value.
Michael J. Shannon began his IT career when he transitioned from recording studio engineer to network technician for a major telecommunications company in the early 1990’s. He soon began to focus on security and was one of the first 10 people to attain the HIPAA Certified Security Specialist. Throughout his 30 years in IT he has worked as an employee, contractor, and consultant for several companies including Platinum Technologies, Fujitsu, IBM, State Farm, and MindSharp among others. Mr. Shannon has authored several books, training manuals, published articles, and CBT modules over the years as well. He has attained the CCNP Security, CISSP, ITIL® v4 Foundation, ITIL® Intermediate SO and RCV, and Security+ certifications in the security field. He is a technical instructor for Skillsoft specializing in all things security.
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