ITIL® 4: Service Value Chain (eLearning 9/25)
Рет қаралды 55,805
4 жыл бұрын[Lesson 9 of 25, full course available at Mplaza.training]
This video is part of the ITIL® 4 Foundation eLearning Course, by Ivor Macfarlane (co-author of ITIL®). ITIL® is the most popular guide for IT Service Management. Foundation is the first level of certification in ITIL®. After you become certified, you have the option to proceed to the Practitioner, Intermediate, Expert, and Master levels. Most people who are certified in ITIL® find the Foundation certificate sufficient for their goals.
Full ITIL® 4 Foundation eLearning Course
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The entire course is available at Mplaza.training. The course offers everything you need to learn ITIL® 4 and prepare for the ITIL® Foundation exam. The whole course includes 25 lessons, which is equivalent to a 2-day classroom course. It contains a sample exam, multiple quizzes, and access to the trainer. You can watch the first 30% (11 of the 25 videos) for free on this channel.
Useful links:
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Full eLearning course: mplaza.training/online-course...
Exam simulator: mplaza.training/exam-simulato...
Official exam: mplaza.training/official-exam...
IP
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ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP® and MoV® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
@sarahsherriff5956 3 жыл бұрын
Loved the tidy bedroom example :-)
@TakomaChris 3 жыл бұрын
Good stuff - thank you for teen room shared vision metaphor - helps
@aashishVlogs25 Жыл бұрын
Really good. thank you :)
@ameenaalbanna Жыл бұрын
Where is the rest of the course 🥲?
@Davo64207 Жыл бұрын
Thank you sir, I couldn't find the rest of courses starting 10/25...
@bertrandlemoine2300 Жыл бұрын
Same problem ! Where are courses 10-25/25 ?
@user-iq2wn8hn9b 8 ай бұрын
good stuff
@JA-si7uk Ай бұрын
where are the rest of the series?
@hakimgadi6343 4 жыл бұрын
Hi How can I do the mapping between the service value system and service value chain?? as well as the 7 guiding principles in one holistic process? Regards
@BrianScottbpscotty 4 жыл бұрын
The practitioner guides are very useful for this now - all of them are now available vie myITIL on axelos.com but you have to pay for a years subscription.
@jose.albuquerque Ай бұрын
🎯 Key points for quick navigation: 00:36 *📝 Planning requires a shared understanding of vision, improvement directions, across products and services.* 01:47 *💡 Shared understanding is crucial in planning and improvement processes.* 02:27 *🔄 Continual improvement of products, services, practices, and all value chain activities is essential.* 03:24 *💑 Engagement with stakeholders is crucial for co-creating value and benefiting all parties.* 04:47 *🛠️ Bringing components to the service requires obtaining/building them and ensuring availability when needed.* 05:27 *🔍 Meeting specifications broadly, considering outcomes over outputs, is crucial in the delivery and support phase of the service value chain.* 06:50 *🔄 Allow for dynamism and flexibility in service management processes as expectations can change and outcomes may differ from initial plans.* Made with HARPA AI
@DutchManticore Жыл бұрын
Why in the world am I being asked to learn this by heart to pass the exam.
@frankturley5202 Жыл бұрын
I agree, they way this is written in the core manual is terrible.
@stevenv2190 5 ай бұрын
To make you fail and pay them more. Like a twisted Ponzi scheme
@yuvraj4870 26 күн бұрын
why the fkn annoying music in the background
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