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In this episode, Chris and Perry discuss the importance of addressing conflict in leadership. They highlight the need for leaders to develop conflict resolution skills, as employee conflict resolution is becoming a must-have skill set for managers. They emphasize the negative impact of unresolved conflict on productivity and team dynamics. The hosts also explore the benefits of healthy conflict, such as promoting collaboration and fostering innovation. They differentiate between conflict management and conflict resolution, emphasizing the importance of resolving conflicts rather than simply managing them. The conversation also touches on the role of culture and communication in addressing conflict, as well as practical steps for conflict resolution. The hosts stress the need for leaders to protect relationships over content and to follow up on conflict resolution efforts. They also discuss the importance of conflict in leadership teams and the role of level 2 leadership in resolving conflicts. The episode concludes with a discussion on closing the intent vs perception gap in conflict resolution.