Рет қаралды 31,740
In the context of a business process outsourcing (BPO) environment,
KPIs (Key Performance Indicators) and KRAs (Key Result Areas) are both important performance measurement tools used to assess and evaluate the performance and effectiveness of individuals or teams.
BPO- Call Center KPIs Video
======================
How to Calculate AHT in BPO
• How to Calculate AHT i...
Shrinkage Calculation
• Shrinkage Calculation ...
Service Level
• SL Calculation in BPO ...
Attrition
• Attrition calculation ...
Average Answering Speed
• ASA | Average Speed of...
Call Per Hour
• Call Per Hour(CPH) in ...
🔔Subscribe Now It's Free: bit.ly/3z0dilL
SOCIAL
===============================
🔔 - KZfaq: bit.ly/3z0dilL
👥 - FACEBOOK: bit.ly/3yWnD2h
📸 - Instagram: bit.ly/3vSpBid
🐦 - Twitter: bit.ly/3gdSr69
💬 - Linkedin: bit.ly/3pj6KKK
Hashtags
===============================
#KPI #KRA #BPO #Callcenter #advancment #rohitnarang
Related Keywords:
================================
key responsibilities area
key performance indicators
key performance indicator
How do you define KRA and KPI?
what are key performance indicators
key performance indicators explained
kpi means
what are kpi
kpi meaning
What is a KPI example?
review machine
retail
retail management
Shrinkage formula in Excel
Attendance shrinkage formula in Excel
How to calculate shrinkage percentage in Excel
Shrinkage formula in Excel for BPO
absenteeism
call center kpi
KPI for call center team leader
interview questions for team leader
Behavioural interview questions for team leader role
unplanned shrinkage
Planned and Unplanned shrinkage formula in BPO
Types of shrinkage in BPO
unplanned shrinkage formula in bpo
workforce planning
what is manpower planning
manpower forecasting
Occupancy
calculation of occupancy
manpower planning
concept of manpower planning
man power planning
human resource management
manpower planning and process
how to plan manpower
occupancy formula in bpo
how to calculate how many employees should be hired
manpower planning in management
manpower planning process
manpower planning challenges
manpower planning in hrm
manpower planning in malayalam
average inbound calls per hour in a call center
average outbound calls per hour in a call center
call center cost per call benchmark
how many calls per day in call center
contacts per hour calculation
calls per hour calculator
average call duration call center
how many calls does a call center agent take
how many calls per hour calculator
how many calls does a customer service representative
call center how many calls per day reddit
how many outbound calls per day
call center training
call center
occupancy ka matlab kya hota है ओक्यूपासी
occupancy ka hindi
occupancy meaning in hindi
occupancy ka matlab
what is occupancy
meaning of occupancy
FTE
FTE Calculation
Capacity Planning
How to calculate agents required to handle call volume
How to calculate FTEs required
Rostering
People Management
Planning
wfm
utilisation
agent utilization
productivity
agent call center
workforce management
what is utilization
team leader interview questions and answers
managerial interview questions
managerial round interview questions
manager interview questions and answers
managerial round interview questions for software engineer
managerial round interview questions for freshers
managerial round interview questions in accenture
managerial round interview questions in tcs
managerial interview questions for tcs
interview questions and answers
interview for managerial position
managerial round
TEAM LEADER Interview Questions and Answers
Why should we hire you for team leader
What questions are asked in a team leader interview
How do you answer a team leader interview question
What are the qualities of a good team leader
How do you lead a team
scenario based team leader interview questions
why do you want to be a team leader answer
leadership interview questions
how to become a team leader
team leader behavioural interview questions
MIS Interivew Question
MIS Executive
Data Analyst
business process outsource