Happy VA sorted it and that your loving the E1 ☺️☺️

I feel all machines have issues at first release, when we first started selling the GS3 many years ago they had issues too. In saying that we have only had one warranty issue on a Prima and we are one of the largest sellers of them in Australia. I currently have a Prima at home and its been solid, so feel issues have since been sorted. Do agree, LM is a beast!

Glad you like them! Thank you :)

The Prima is beautifully finished :)

It does look good, and the details are nice! Suited my place when I had it at home, the light was a nice touch :)

Thank you :) Realistically, both machines are commercial builds. You can walk down to any cafe in NY and ask them who they use for a technician, and then reach out to them and have them service either of these machines. From a warranty perspective, in Australia both LM and VA locally are factory owned and not distributors so warranty here is solid. And both have partnered/invested with nationwide service companies... Not sure the structure in NY, but would assume companies selling the E1 would have a solution in place? For customers buying from us (Australia only) we have these solutions in place..

Chris coffee carries and helps with support on these machines. I am not in NY and got one. However, most of your support is going to be from Simonelli directly and they have been great! I have owned the E1 for over a year and love it. Recently looking at the GS3 to try something else.

I think so too!

LM GS3 has been around so long now that they do feel bullet-proof. In saying that we have not had many issues on the Prima's we have sold, feel all issues were from the first batch..

@@CoffeePartsTV I realize that's your experience and I'm not discounting it, but that's what the dutch fella was told, received a new one and then had to ask for the money back as the new one broke down as well. Again, for more than €5K, my new machine better be bullet-proof. If I don't find a machine like that and I'm not able to make the jump to a GS3 or something like it, I'll just go back to a dual boiler in the 3.5K region and not worry about much.

For pressure profiling look at the Rocket R Nine One too. There is a video coming with the GS3MP vs R Nine One soon :)

I have read the chatter online, and it doesn't reflect our experience with it so far. On the first batch there were a few little things, yet many years ago when we first started selling the GS3 it also had issues. Somewhat common of first batches, the GS3 now is super stable, and I would say the E1P is heading that way too. My personal opinion is always choose the machine which makes you smile, as ultimately its about the way the machine/coffee makes you feel (as long as the distributors in your region for them are solid). If in Australia, we can look after you on either.

Not that I know of, I'll have a look and see if I can replicate it on our E1..

You have to be mindful when asking a question to someone who sells a particular item or is a licensed distributor for that said item. There is a bias…for obvious reasons.

Soon 🤩 we will be doing a review with a special guest as soon as it lands in Australia. Late June at this stage! Excited for it

It's funny, we see so many machines and so many installs/houses. From a design perspective, which machine looks best does also depend on where it is going. The same machine in different environments looks completely different.

Definitely subjective. Unless you customize the GS3, it doesn't really look attractive. Its the main reason I am so hesitant to swap out haha.

What plastic is on the Prima? The machine definitely has problems, but plastic is not one of them. I have owned mine for 1 year and it's dead. I opened it to see what happened and found two different leaks. I have contacted tech support and will let everyone and their sister and brother know how responsive they are. At over 6K US dollars, I am disappointed that the one-year mark has taken it down.

Thanks for pointing that out - They are there now :)

Noooooo :( sorry to hear. It's funny there have been few replies mentioning issues. We have sold many with extremely minimal issues (and these issues were all on early batches). In the last year we haven't really had issues.

​@@CoffeePartsTV would you say the gs3 is more reliable and easy to get serviced if needed? 😊