Brian screwed you mate. He was never your mate.

Refund was the right answer. That polish job was terrible. I somewhat doubt it went back to Tutor.

When I graduated Navy OCS, my late father--proud that I was becoming a Navy Officer-offered to “celebrate” and recognize my accomplishment. He offered to buy me my ceremonial Navy sword, or a Rolex Submariner (something I had drooled over for a couple of years). I went with the Rolex…hell, a sword? Wear it once in a while in dress blues or whites, then it sits in it’s felt bag in a dark closet. The watch…..almost forty years later….runs like a “Porsche”, with only a single “servicing”…..by Rolex. When it came back from that servicing, it had some similar marks….on both the case and bracelet. My AD was embarrassed, to such an extent, that HE pointed out the defects(!!!), rather than me finding them once I returned home. Maybe, he is simply a good businessman, appreciating all of the dollars that I had spent there over the previous years (indeed, I had spent “mucho dinero” throughout the years on jewelry for my wife and two daughters). Or maybe, he believed in the tenet that the customer is both “always right” AND that the customer is indeed ALWAYS RIGHT! He expressed his apologies, and shipped it back to Rolex. Rolex in turn, contacted me, apologized, and promised to make it a priority to get it polished. Now, for “everyday wear” aboard ship, and when in the field in federal law enforcement, I wore my also-cherished Seiko 6309-7049, so I really wasn’t inconvenienced…and I stated that I was fine with AD and Rolex doing what was right, and taking their time to do so. Still, without my expectation, they returned it to me in slightly less than a month’s time, which included shipment to and from “wherever” overseas it went (round trip!), and the re-polishing ….they also sent me a letter of apology, and for my inconvenience, replaced the oyster bracelet for free. I was, still am, astounded. I’m retired now. My father is sadly, gone….but the watch remains, and wearing it reminds me of that day at OCS graduation ceremony in 1983, and of course, my father’s pride and love. I am so sorry that you did not receive the same respect - and same concern for the customer - from Tudor. Stupidly, I always thought both were the same brand. Take heart in the fact that while your experience was not good, you did a service for all potential buyers of a high-end watch, and similarly anytime someone buys a high-priced luxury item, to pay very close attention to the item. So in that vein, excellent video, mi amigo….likely, you will never realize how many “buyers” you’ve helped. Please know, that you have my sincerest best wishes.

That dealer pulled a fast one on you. That watch did not go back to Tudor. He initially offered to polish it, and that’s what happened. You got it back in worse condition because whomever was responsible for polishing that case after you left was NOT a Tudor employee. Even if there were small scratches on the case, Tudor would have either polished it properly, or simply put the movement in a new case. To be honest, those initial scratches looked like typical wear marks from normal use. I think that watch already had some wrist time before it was sold to you.

Don’t take the video down! If Tudor is really embarrassed then they should reach out and give you a new watch for free or a discount because of what you went through. As for the sales person he was just trying to help you because he knew Tudor wouldn’t. Don’t take the video down until Tudor reaches out to you personally and offers you something!

Your “friend” Brian is either incompetent or a shady dealer. Those scratches should’ve been caught by Brian. They probably were but he decided to sell the watch anyway.

I'd be upset with Brian insinuating that he wouldn't be able to resell The watch if you stuck him with it.. He had no problem sticking you with it.. That's a terrible guilt Trip

This is great lesson for all of us who are buying watches especially the luxury watches. We must choose wisely and to make of our money. Thanks for sharing your experience. This is definitely an eye opener for all of us watch lovers 👌👏

Sorry to hear that your experience of the AD and Tudor were below expectations. Buying and owning a luxury watch should be a pleasurable experience and this was far from it. Thank you for sharing your experience in a dignified manner.

Fraser Hart was never a retailer I consider to be upstanding. However the quality of the Tudor came as a shock. Thx for sharing your experience

This is a good lesson for me: In the rush and excitement that involves buying a new watch, sometimes I assume the watch is absolutely in perfect condition and I fail to do a deep verification about setting the time, scratches, the date wheel, the bracelet, etc. I should not leave the AD, nor pay, unless the watch is in the conditions it is supposed to be. No matter is my heart is broken for not taking the watch with me on that moment. In my country there is no return policy for watches.

Your "AD" NEVER sent the watch to Tudor.

No way did Tudor see that watch. That ‘polish’ was dire. Tudor know their stuff. Dodgy ADs do not.

Brian had been wearing it on his days off .

A remarkable story. I'm baffled at the AD's attitude toward this, for your contract was with THEM and not the manufacturer. I'm afraid they fobbed you off. The marks on the case look like the worst refinisher in the world was allowed to try and clear them up. An amateur would have done a better job and I doubt this watch ever went back to Tudor. It looks to me more like it was sent down the road to a local polisher who didn't have the right mops or polish. That's a pretty standard simple job for someone that knows what they are doing... As a former so called 'grey market dealer' myself, there is not a chance on earth that would have got past my levels of customer care. Pretty outrageous all round to be honest.

To be fair you didn’t inspect the watch before purchase. Any customer can damage the watch after purchase. Furthermore, when you forgot your glasses to inspect the watch once polished, you repeated the same mistake. Again any customer can take the watch home to damage it again looking for the end result of a refund from buyer’s remorse. I’m not saying you’re not trustworthy, but there were plenty of things you could have done to avoid all this. The lesson I took from your experience is to bring my glasses and loupe to inspect before purchasing my luxury watches.

The watch you bought had probably been returned by someone.

In my opinion and from my experience of working at an AD of Tudor and further more watch brands I would say this is down to the fault of Fraser Hart. As the watch was presented to you is not how Tudor send in these watches, they are sent in those plastic cases in which you received it through your return. Furthermore I’ve yet see a Rolex or Tudor watch come in any condition less than perfect, and Tudor are serviced and polished by the same technicians that do so for Rolex. These guys have some of the high standards in the entire watch industry and Fraser Hart such have a paper trail to prove this was sent back to them as they’re require quite a bit of paperwork when being sent back. Even worse so that Fraser Hart would allow you to wait another 5 months rather than giving you the next BB 58 they receive in is shocking and terrible customer experience. From what I can see this watch was never sent to Tudor and Fraser Hart don’t value your custom.

Tudor had nothing to do with this, the AD is responsable, he sold you a watch that was already bought by someone and that person gave it back, this happened tome also, two times, the first one I sold for a profit and the second I kept it, they both where sold as brand new but they both had small usage marks, not really visible to the naked eye. cheers.

Thank you exposing such incompetent ADs and watch maker. I can imagine your disappointment after spending your hard earned money with high expectations. These so called "HYPED" luxury products treat customers as if they are doing us a favour by selling their product after taking our money and making us to wait. Customer is the KING in a luxury market. Ideally your watch must have been replaced or refunded without any drama, PERIOD.

I think your AD pulled a fast one on you bud! Not Tudor .

It’s apparent the AD fumbled. Very disappointing news for the AD. Fortunately, you made a video of the unboxing. I would definitely have reservations purchasing anything from that establishment.

Mate I'm almost positive that watch wasn't brand new when given to you. This is sadly more common than people think, inspect your watches in the store before leaving with it.

Im currently working as a CS Manager at the high-end brand, and cant understand the retailers policy. As far as I know, If the boutique was directly managed by Tudor, i am pretty sure they would take promt action.. I think its retailers fault that they did not do the quality check, and have no ability to claim to Tudor..

Forward your video to Tudor, used refurbished watches that sell as new dont work !!!

Are you really blaming Tudor instead of those thives ADs? Brian is a thief, my friend. No AD is a friend of yours.

Eight or nine swipes with a cape cod cloth would have put everything right as rain. The beauty of steel watches is that they can be brought back to mint with a few dollars in household items. Now the fact it was scuffed as new I can understand being irked and rejecting it. But otherwise the obsession with scratches on forums and what not is mind boggling.

Two days after I got my BB S&G, I scratched the case and managed to polish it out with a Cape Cod cloth and it looks brand new. Whoever did that to yours, has no business being near a watch. That is SO bad.

I saw your post on the UGWC on this matter sir. I'm glad you decided to get your money back. It's just not worth it.

Really sorry to hear that. A luxury purchase from a Swiss brand should be, literally, 100% pleasure, satisfaction, and self indulgence. Try an Omega Seamaster Professional Master Chronometer instead. 👍😎

They didn't offer any accommodation to you because they either decided that you're a difficult customer, or they simply have such high demand that they don't mind losing your business.

I'm sorry you had to go through that. I bought a $79 Invicta Pro diver with a Seiko nh35 movement in it for $79. The polishing on the sides of the case was amazing for the price and I did not see any scratches at all. I realized it is no Tudor black Bay 58, but it didn't cost $3,000 plus dollars either. The law of diminishing returns. Thank you so much for sharing your story! Cheers!

Thank you for sharing this. This is horrifying knowing someone else is getting a double polished watch that's far from new. I'm gonna think twice about Tudor bc this is a real life example. Thanks again

I have to say my BB58' was perfect and I didn't have to go on any kind of waiting list whatsoever. It does make me question whether it came from Tudor in that condition or as others have said, somehow damaged in store and then they tried to re-polish it. It seems unlikely to me with all the QC procedures in place that it could come back from Tudor in a worse condition than when it left. Not to mention there would have been some kind of service paperwork describing the work that was done. Worth mentioning that you should always do a thorough inspection before you leave the store. I'm really happy with my BB58, I also have a Rolex Sub and an Explorer and it's fast becoming my favourite watch!

as others have mentioned, 1. the watch is not in brand new cond when sold to u. 2. it was not sent to tudor but the polishing was either done by the shop staff or sent to a third party. the right thing for an AD to do is to do a 1-1 replacement and not offer to polish. if it was indeed sent to tudor and they are unable to restore to unscratched cond by polishing then a replacement of the whole watch or case will be done.

Thank you for sharing your experience in a dignified manner. I'd be upset with Brian insinuating that he wouldn't be able to resell The watch if you stuck him with it..

This is all the AD, doubt it was Tudor.

This really makes you think - how new is a watch when you get it? 🤔

That happened to me last November 2020 when my fiance bought and gifted me a Tudor Black Bay Steel at a local AD here in Manila. After 30min of purchase as I was taking pictures of it, I saw 2 faint hairline scratches on the 9 side lug running across the entire width. I went back to the AD as we were staying at the same hotel where the branch is, luckily. They initially offered me to have it buffed then a discount, but I explained that the watch was bought at a retail price and I expect it to be in excellent condition. I also told them that I wasn't interested to get a discount as what I want is the watch in prestine, brand new condition. After some calls they did with their head office, they agreed to have it replaced with a brand new watch as well. The whole scenario lasted less than an hour and I admired their customer service which made me a loyal customer of the AD and the brand.

Just bought a new Pelagos yesterday with this video in mind. Very happy. Christchurch, New Zealand. No masks required . No lock down. Unfortunately I don't think we're welcoming any visitors either. Not my call...

the guy who got the watch before you is watching this video now

Looks like your AD pulled a switcheroo on you. You paid full retail, it should have been replaced immediately. Poor marks for Fraser Hart and Tudor. I've been with Breitling and Omega for years, and both have been absolutely above-board. Time to upgrade, man. Sorry to hear. And also, for the AD to dissuade you from sharing what happened seems ... suspicious.

To prevent such an occurrence, I would suppose it's best to examine the watch in front of the AD with a magnifying glass before accepting it. I'm glad you at least got your refund.

Horrible, horrible experience. No matter what, a good AD would have taken full responsibility for what happened and would have offered you a replacement watch, either a BB or a comparable alternative. The fact that they have no power and that Tudor has the upper hand with regards to their return policy should not have mattered. You are a customer and they should have taken care of you. I find the mere fact that it took so long for you to get a full refund from a watch in such conditions truly astonishing. If it would have been me, I would not have opted to send it off to Tudor for polishing in the first place. I’m sorry your AD made what should be a nice memory such an utter disappointment. When we decide to get a luxury watch, we should get a premium treatment and that includes when things go wrong. First time watching a video from you. Liked and subscribed. Looking forward to see what you’ll get next!

Sorry to hear about it. Definitely, "Not a Luxury Experience". I would NEVER go back to that AD. Furthermore, I would not purchase another New Tudor. No matter the brand, they are not doing you a favor when selling. Remember, you are ALWAYS doing them a favor purchasing. Life is too short to put up with such BS and taking their customers for granted (both the AD and Tudor).

That was a second hand watch, I reckon.

Back in 1996 I purchased from Tourneau in NYC, their last Tudor chronograph (currently called the big block chronograph). I had really wanted the Rolex Daytona but couldn’t justify the price. When I got home and showed it to my wife she said “it’s not working!” Thinking she was looking at the sweep second hand, I looked at the watch and realized she was right... it had stopped running. I called Tourneau the next day and returned it for repair. A couple of weeks later it returned but this time it wasn’t running right out of the box! Again it went back. I asked for a replacement but the model was no longer being produced having been replaced by the Tiger (in tribute to Tiger Woods I thought!). Weeks later I got a call from Tourneau’s head watch marker/repair chap. He’d personally repaired the watch and had it on their “test bed” for 48hrs. and it was running perfectly. To this day I don’t wear it often... it’s a bit large and it’s value keeps increasing. I know how you felt about the Tudor you paid all the money for, but in the end it’s just an mechanical machine in a SS case. .

at 5:13 the strap inside looks diseased! why haven't you shown that in the video if the watch wasn't used !? It's definitely been worn somewhere by someone. As a policy these watch brands must cc the customer on all emails and exchanges between the official dealer and official service centres so that one is aware and can track the progress. Thats definitely not gone to Tudor. I think you have been too kind with Brian!

You made the right choice in the end, in my opinion. I mean I don't know about you, but after all of that, I wouldn't want a watch on my wrist that reminded me of those months of waiting on a scratched watch & Tudor's snobbism. Not in the place where I watch that I love & brings back good memories should stay.

You should have automatically asked for a replacement from the beginning or get it refunded. AD sounds shady.

Tudor were definitely showing shoddy customer support. The polishing work was terrible for that kind of watch. You did the right thing.

I think you were more than reasonable. You should have been bumped up the list for a new watch or given a refund without any hassle. Try looking at a Grand Seiko - especially the Spring Drive if you can stretch to one, the Zaratsu polishing on those leaves Tudor and Rolex in the shade...

Tudor's indifference to you is explained by the 5 month wait. They obviously don't care if there are people lined up for them. Unfortunate for them to adopt this attitude. Eventually word will spread of this treatment and the line will become smaller. The waiting line may even disappear. I always wanted a Tudor but if this is there attitude to customers, I will step out of the line and look elsewhere. Thanks for sharing this nightmare of poor customer support.

I agree with Oggy. I think you got a watch that was put into "sellable condtion" from another client, as they said they'd offer to you, and that previous buyer took the same route you did. Not good...

I banged my brand new citizen Promaster titanium on some hard surface a few times. Few days later my heart was broken into pieces when I discovered there were some deep scratches on the case, and only after another few seconds my broken heart came back to one piece again when I remembered it was about £180.

I had a similar issue with my BB58 Blue, also purchased from Frazer Hart in Leeds.. I noticed mine had a ding on the inside of the bezel which would show alot when it caught the light. Frazer Hart were great, they swapped it for a new watch which arrived in a matter of days. It's sad that these luxury products are sold like this, you did the right thing not accepting it

Sounds like somebody (or a few somebodies) at Tudor are making some poor business decisions-- I work in Hotels; and while I refuse to be a doormat for spoiled guests, I constantly remind myself that [in ANY business] it is FAR easier to keep a guest/customer (even if it means taking a slight loss at the time) than it is to repair your reputation with them, or try & convince them to come back once you've lost them...

About a year ago the BB58 was my absolute dreamwatch but i decided to wait. I saved more money and decided to buy the submariner and it’s truely amazing! Don´t rush into things and go for what you really desire instead!

The disaster in my opinion is that what pretends to be an aspiring luxury watchmaker isn't as clean as the polish on their watches, thanks for your video mate, I'm totally going for a Nomos

Fuck man this is confirming all my worst fears about buying a Tudor. They clearly gave you pre owned and then dumped all the blame on Tudor once they had your money, don't go back to that jewelry store. This whole ordeal reminds me of why I stopped going to Guitar Center. I bought this boutique pedal off their used gear site, had it shipped to me, pedal turned on but didn't actually work. I brought it into my local GC and after talking to 4 different employees and managers they came to conclusion that the pedal was broken and I could get a refund. Now here is the funny bit, a week later I am looking at new used gear that came to my GC and that pedal I bought was listed for the same price I got refunded. I called the store to ask what this was about and the employee nervously assured me it was a mistake and the broken pedal would be removed. The listing and pedal went away but then fast forward to a month later where the same pedal was up again in their used section. So they intentionally kept a broken pedal to sell off to another idiot for the same price, haven't bought anything from them since.

what we learn from this history? remove the slides in the shop and check the whole watch before paying!

Absolutely unacceptable from the AD and Fraser Hart. Forget Tudor. They don't deserve your business. I was almost going to purchase the BlackBay 58 as well and I am so glad I haven't. I don't intend to either after you review.

I was going to purchase a Tudor Black Bay 41 from a AD that was 2 hours away from my home. The price was set at $2,500....but the AD called me on the second day with a changed price and questioned my ability to pay for the watch. Then ask me did I have gainful employment to purchase the watch. Clearly that business in Midlothian Virginia is full of shot spewing racists. I instead contacted a Rolex AD in Roanoke Virginia and they were able to square me up with a Rolex OP 39 and the Tudor 41. Far as Tudor it's a reason

You should ask the AD to remove all the wrapping and wear the watch out the shop. I daily my Tudor 1926 and Longines Pilot. Both in excellent condition after 6 months.

I always recommend bringing a loupe to inspect any watch before taking delivery to avoid this kind of cosmetic problem.

That’s your AD mate - not, Tudor.

As a Swiss, I am horrified when I hear that quality control might not do a perfect job when talking about a 2000+ USD watch. Doesn't matter whether or not there is a high demand for the watch, the finished product must be flawless (Especially for a sub-brand of Rolex). Because I am sure that Japanese brands don't let that kind of thing through.

Also Brian deserves to be called out. He was dishonest and deserves to be exposed as do the rest of these people that act like they can treat people like crap.

For those making any comparison of Tudor and parent Rolex I would caution against it. I myself just purchase a GMT Master II from an AD. The watch was a G code meaning a 2010 production year. The watch had just been returned after a full service at $800. The watch I bought looks nothing short of Brand new and keeps perfect time. I commented on this to my AD and they said they were not surprised that everything they get from Rolex is perfect and if there is an issue it's resolved. Tutor is not a Rolex any more than a Volkswagen is a Bentley. Nice watches not Rolex's.

You did the right thing getting your money back. If I pay retail for a luxury item, it better be in perfect condition.

On another note would suggest people find a watchmaker before making any purchases of watches. This way you have someone you can trust besides the AD. The AD can't be trusted they have way too much overhead that would taint the "RIGHT" decision. Had made a video on Buying and Selling watches more for a profit and cover this just KZfaq find "elegant utility" will pop right up. Again glad you received your money back.

Just to add, 16 months ago I purchased a black bay dark and within 48 hours it just failed...it stopped functioning. I notified the dealer who said return it asap and they would replace it...and within 48 hours (apparently from the group stock from another branch), did the exchange for a new unit, bracelet sizing ready to go when I noticed a Rolex Airking to which I enquired "I'd rather have that" no problem said the assistant, please sit in the Rolex booth, ' would sir and madam care for a drink... happy days since then. 10 out of 10 for customer service on my issue and shopped there since and spending many ££££ since. Question is here how valued as a customer were you really considered.

I remember when I sent my BB in for servicing (month after purchase), I called Tudor service centre directly, after my watch was sent by the AD, and asked if the watch will be repaired /tweaked or will the whole barrel(mechanics) be replaced by a refurbished one. Never really received an answer from otherwise a very nice, professional rep. I think anything that gets sent back for servicing under warranty, poor thing(watch) is probably cannibalized with refurbished parts - nothing new. In sum I probably purchased a new watch. A month later or two, after servicing, I’m holding onto refurbished internals. Quite the racket.

For the kind of money these watches cost, your expectation that the watch be flawless isn't unreasonable. The reason Tudor didn't offer you a discount to make things right is simple. They know that this watch it the hot item, and someone else would take your place in queue. And that it would be like them admitting to mistake. IMO.

The more you buy watches, as in vehicles , the smarter and more experienced you get. Next watch you buy from an AD, bring an ocular lens or really strong reading glasses

I just bought one,, absolutely in love with it,, and btw the sides of the case should have stickers and the QR code should be over the sticker not on the case as yours, mine had it and also as my BB GMT did, your watch might have been used and returned

At 5:19 you can clearly see that there is dirt all over the inside of the barcelet between the clasp and the bracelet itself. These spots usually only appear when the watch is worn and dirt/sweat residue remains on the inside of the bracelet. Also the general wear looks like a worn watch more than a badly polished one (look at the small dents near the lugs). So my theory is it was worn, returned and your AD tried to pull a fast one on you by trying to pass this watch off as "brand new". The stickers can be re-applied instore afterwards, many stores do it with returned watches

I had an issue with the clasp on my 2 day old BBGMT , the A.D sent it back to Tudor and in three weeks the watch came back perfect and i got a valour travel pouch as well . Sorry to hear your experience was the opposite of mine .

A very small piece of advice when you’re paying £3200 for an item whether it’s a Watch or any other, if it’s not in immaculate condition there and there you ask either for a full refund or a replacement not a fix. Sometimes Patience is a virtue you know, but it’s a mistake we all go through the once, and we never ever do it again LOL Oh, look, it’s scratched, I don’t want this one give me a new one, oh you don’t have any in the store can I have my money back please until you can order one? If not I’ll take my business elsewhere Very simple

When I sent my Tudor in to them for service it came back with a Tudor branded watch pouch as a 'thank you'. That was in February of this year. Additionally my AD had the Tudor service paperwork. If the AD couldn't produce this for you I would question if they ever actually sent it to them.

I bought a brand new speedy sapphire sandwich in February. Last week when trying out a leather strap I took a really close look at the movement - long 5 mm fiber / hair stuck to the minute counter wheel jewel. It's been there since the beginning, I could find it in previous photos that I took. I don't think it affects the watch at all but I will have to send it in for removal at some point in the 5 year warranty. Goes to show that a luxury product isn't perfect. This is my second Omega. My Seamaster bought just 3 months before had the rotor randomly sticking and auto winding would sometimes not work resulting in random stoppages. Had to send it in twice, because the first time it was deemed in working order (it was not) in an Omega authorized service. Second time it was fixed but the caseback had some scratches. Moral of the story is that I had to stop caring so much in order to avoid going insane. Ironically some of the cheapest watches I've had were the most hassle free. I'm put off from buying watches for a while. I still love mine, sorry for the rant, just setting up some expectations for people - expensive watches aren't perfect. I've heard of rolexes with misaligned hands or improperly printed date wheels, it all happens.

Glad u returned the watch. This is not acceptable. Shame on the dealership and Tudor.

Well, your experience has taught me to closely inspect a new watch in the store upon delivery and refuse to complete the purchase if any defects are found. Of course, that will not rule out latent defects but at least they won't stick me with something that has patent defects.

Resident of Edinburgh here with an eye on a tudor black bay. Thanks for letting me know about the Ad, think I'll give them a miss when it come time to buy.

I had my Tudor Black Bay red serviced and polished back end of last year. It would have gone to the Rolex service centre in Kent or London. My watch came back re stickered on the sides. I'm not convinced from your video that this ever went back to Rolex. Regardless of it being a 58 or a standard Black Bay, you would have received a new warranty card and full paperwork. Also, Tudor / Rolex don't offer a polish only service, to get mine lightly polished, I had to opt for a basic service. Even if the AD got in touch with Rolex, after your watch left the AD, was in your hands, de stickered, there's no way it would have been polished only, because they would need to remove the case back, movements, glass and crown for the case to be machine polished. Glad you got your dollar back though, not very nice for any watch enthusiastic to go through

What a shame. I had issues with my first expensive watch too so I know your pain. I got an Omega Planet Ocean Chrono from Goldsmiths which would just keep stopping while being worn. Goldsmiths were great though. They replaced it straight away, but then it happened on the replacement. I took that back and luckily it stopped while the manager was looking at it. So he knew I hadn’t just gone mad. I think it happened on a second replacement and finally got sent to Omega who serviced it and it’s been perfect since. They also gave me a free service voucher for any Omega watch and removed a small scratch. I was thinking of getting the BB58 but I would buy from the shop so I know what I’m getting before handing the money over. I hope you do get one and it’s perfect when you do. Good luck.

That's a perfect example of how to loose a customer and eventually loose a business completely. I am sorry about the negative experience. Good luck. Thank you for sharing.

I bought a Bulova Marine Star (9B203) at Amazon for under $200.It is an excellent watch, got a lots complement with it.Some people even ask me if its a Rolex...they are surprised when the see its a Bulova.I NEVER had a single problem with it,The only thing i do, is polish it with metal polish compound from time to time. Ricky Virginia Beach,Virginia.

Shocking customer service from the AD and tudor.....

Can't understand the state of this watch I have a few different watches all relatively cheap Invicta Seiko etc not a mark on any of them..I looked at the Tudors a while back ,the shop did really good finance options also.but instead I used one month's payment and bought the Invicta dive watch..pleased I did ..

I had very similar Situation with Black Bay Pro but my AD had polish the scratch perfectly, still disappointed about the experience. Never had any issue with any other brand including less expensive ones , sad to see this more often from such brand.

You don’t have a contract with Tudor, but with Fraser Hart. You did the right thing getting your money back sharpish. Good luck with your next purchase.

Tudor would never send you a watch in that condition. It's obviously your AD that messed it up, then blaiming Tudor.

Sorry to hear of your bad experience! I went through something very similar with Omega. I bought a wave dial smp from an AD in Singapore airport. They said they were not confident to resize the bracelet but if I went to the omega boutique they would do it for me no worries. So that's what I did. I was in a rush to board a plane and the service lady damaged the bracelet during the adjustment, she also sized it incorrectly and unbalanced. I went to Omega with the issue and I had to send my watch away. A few weeks later I got it back and like you the bracelet had worse damage than what it went with, they also didn't resize the bracelet as requested. I had to send it away and battle for compensation, I suggested the blue rubber strap and buckle to which they offered me a 30% discount on the strap and buckle. I pressed back and was offered 50% then eventually they gave it to me free of charge. Once a few weeks had passed the watch returned with bracelet and strap and finally resized. I put it on took off the stickers and operated the clasp. Guess what!? The double deployment clasp had one button stuck in which wouldn't release. So now the clasp was stuck shut. I contacted Omega again via phone call resulting in me having to go 30mins away from home to a watchmaker specified by Omega to switch out the bracelet for the strap and buckle and have the bracelet sent off again! At least now I was able to enjoy my watch on the alternative strap while the bracelet was being replaced. After a week it was posted back to the watchmaker I had to travel there again to retrieve it. But now I am thrilled with the watch. Even though I had to jump through many hoops to receive the quality I wanted and deserved, I now have what I paid for.

I had bought a Tissot heritage 150th anniversary with a 2895-1movement with 30 pieces of jewelry. After 8 years he started working only on wrist. That meant it was time for service. I took it to a man whose shop in Vienna, Kaertnerstrasse had Tissot in large letters. I asked him about the price, he answered about 200€. I agreed and left it. The AD handed it over to the Swatch Group and after about a month and a half they returned my watch with a completely changed mechanism. 2895-2, which has 27 jewerly. There are 30 jewelry on the case of the watch, and when you look through the glass and see the rotor, it says 27. I called the Swatch Group in Vienna and they tried to convince me that this was the better mechanism, the more modern one. I told them it was a limited watch and I wanted my old mechanism back. After they evasively agreed to ask me for such a mechanism, they accepted it and sent it back to Switzerland. I forgot to mention that this is a certified chronometer watch. After a while they called me and said that there is a mechanism in Switzerland that meets the two requirements - a chronometer certified ETA 2895/1. When I received the watch, the movement was changed, but the rotor was no longer the original, it was white and not yellow-gold. The glass was also broken. I sent pictures and again the watch took the road to Swatch. They fixed my glass, but the rotor remained the same white. That completely stopped me from buying anything from the Swatch Group, even Omega. The bigger a company is, the more one has to avoid it. I own now a one-of-a-kind Tissot Heritage 150 limited with white rotor. It is extremely limited. 🙂

I just got a BB 58 yesterday and the QR code was 'on top' of the plastic protective film. Mine is perfect and keeps great time. I feel your experience was the exception rather than the rule...

Let me share my experience.I bought the same exact Tudor as yours which was used with little scratches .I took it to a repair shop got it polished but the side of the watch got little rounded.Since it wasn't authorized dealer I couldn't do anything.Than I went to an AD and they suggested Tudor to see it .After 10 days they told me it needs a new case which is 825 dollars and a service 400 dollars.Service center did not want to even try to repolish it because then it wouldn’t meet Tudor’s high standarts(This is why I don’t think they ever sent the watch to Tudor and probably polished it themselves)The AD I took my watch to wanted to help me and offered me a new watch for the same amount I would pay for service plus my old watch.I accepted it right away and it will be ready within a week.I think every AD is different.When I watched your video I knew how you felt after seeing the scratch on the watch.GOOD LUCK with your search

The shops owns the watch. They don't have it on consignment. They have to pay for all watches. The AD is taking the piss. Also, not a bad choice to get rid of the black bay, I've heard horror stories of reliability.

Thanks for the heads up . As a former Saturation Diver I always preferred the Omega Seamaster. But now older and more decrepid I wished I’d picked up a Rolex as well. You’ve now dispelled any of my confusion at even considering a Tudor and will pick up a second hand Rolex “ draw dweller “....

I understand your frustration, but 3 days of wearing the watch, it would like like that anyways. These minor scratches really are nothing in my opinion to fret about, as it would end up looking like that very quickly anyway. But that’s just me