Hi there! Thank you so much for your gratitude, it's our honor and pleasure! 💙

Hi David! We're thrilled that you're loving your XP Trike and we can't wait to hear all about your adventures. 🤩

Hey Jon! That is correct. All of our models, including the XP Trike, come with both PAS and Throttle. This allows riders to either control the speed of the motor (PAS) or the eBike can do all the work allowing riders to enjoy their ride. 😎

@LectriceBikes I'm actually disabled, so I'm looking at getting this trike. As i can't use the pedals on a normal bike, and i can't balance very well. is there any way to replace the pedals on this with pegs that i can just rest my feet on? I'm looking for something to get around outdoors better, since I'm unable to ride a normal bike

Hey Jon! Great question. We have not yet had the chance to test out a lot of third-party accessories or upgrades at our warehouse so we don't have any personal recommendations for you, but there are definitely brands out there that fit our bikes! We would recommend reaching out to the members of our social media as these owners have excellent personal suggestions for customizing and upgrading their bikes. Please let us know if you have any other questions- we're happy to help!​​​

that is me we just watched the video and did not realize I have to pedal the whole time as I have leg and muscle issues and cannot use a regular bike. How do I use the bike without having to pedal or will the bike move my legs for me.

Hi there! Pedaling is not necessary to ride, you can use pure throttle to get around! If your pedal cranks rotate with your wheels, your chain may be too tight and in need of adjustment.

😢😢

Hey there! While we are happy you've received your XP Trike, we're sorry to learn about the fender. Kindly email our team at contact@lectricebikes.com with the issue and photos and they'll be happy to get you taken cared of. Thank you!

Let's go! Sounds like a great first ride and we can't wait to see the rest! 🤩

Need to buy helmet? Really?

Hey William! We always recommend and encourage riders to wear helmets when riding Lectric eBikes. As well, Helmet Wear Laws vary per state and we recommend checking them out!

Watched the video before our bikes arrived so we would be prepared. The video said we'd need all kinds of wrenches and torque wrenches. So we bought those, then they weren't needed anyhow!

Those wrenches will be great to have throughout your time as an owner and we're glad the unboxing experience was even easier!

Hey there! Thank you for your support and we're stoked you're enjoying your eBike! Be sure to keep us posted on your adventures.

I am expecting delivery soon. I watched the video. I was of the impression that it came completely assembled. Is it NOT? The video shows a detailed assembly.

Hello Yvonne. "Fully assembled" indicates that the ebike is already put together for the rider's convenience. Since we have to ship our eBikes in a folded state, it will require approximately 15 minutes to assemble. 🙌

Thank you Lynn! We can't wait for it to be with you either.

Thank you for your patience as our team works to get all orders out. We're stoked to get you on the road soon! 🤩

Lets go! Enjoy your new ride, Jimmy! ⚡️

Hey Ralph! Thank you for sharing your feedback with us and we're stoked that the video was very informative for you. Shall you have any questions, please let us know. 😃

Hey Jack! Thank you for trusting us with your support. We look forward to serving you and getting you on the road soon. 🙌🏼

Thank you! We're glad you liked the video!

Let's go! We're stoked to see you on the road soon! 😎

Did you just bend until you corrected it. With my luck I'll snap it off or break it...then what?

I just sat and looked at it until I saw how it was bent. Then it was pull on one end and push on the front of the fender.@@beckyjustice-ns4oj

Hello Siobhra. We apologize for the damaged fenders on your XP Trike. Our team has enhanced the shipping process to prevent any future damages. If you haven't already, please contact us by email at contact@lectricebikes.com, and we will send you replacements. Thank you!

@@beckyjustice-ns4oj I took a chance and just used brute force to put the fender in its correct position. No problems since.

@@LectriceBikes Well you haven't done a good job. I just got mine, 5/10/24 and both are wedged up against the tires.

We're stoked as well. Thank you for your support! 🤩

We're stoked! 😎

You're going to look and feel fantastic riding Lectric! 🙏

Lets go! Perfect timing! We wish your wife a happy birthday. 🥳

I don’t foresee (yet) a circumstance in which I would be away from my bike due to my mobility limitations from Parkinson’s (no tremor).

Hey there! We're stoked that your XP Trike has arrived and that the battery security feature meets your expectations. Be sure to keep us posted on your adventures. 🙌🏼

@@LectriceBikes Uh, not yet, I was referring to the vide, just doing my homework before I actually order. I don't have the money just yet.

Ah, thank you for letting us know. We do offer a steel Bike Lock which allows riders to keep their ebike safe while doing a quick errand. We also encourage riders to register their eBike online and keep record of their S/N. 💪🏼

@@LectriceBikes I do have a heavy duty lock and already planned on the second.

The trike seems to be very well built. 3 areas of concern for us, (over 80) are the suspension of the seat, a pneumatic cylinder seat post would help. The back rest to slide back and forth is more important than up and down for us also. The recommended tension of the clamp to lock the seat post "an imprint on the hand" not practical for many persons over 80. The clamp to lock the post, at least on our 2 new trikes ends up too close to the battery to get fingers behind to open. Rotated half a turn would help immensely. A very positive feature is the white sidewall tires being reflective at night. Would the 31.6 diameter pneumatic seat post work ?

Hello Ben! Thank you so much for sharing your feedback with us. We really appreciate it because it helps us better understand the needs of our riders and allows us to make improvements to our products. Rest assured, we will pass this valuable information on to our superiors. Thanks once again!

How exciting, Jimmy! Thank you for your continued patience and we look forward to your adventures. 🤩

@@LectriceBikes FedEx has updated the delivery date until tomorrow which is good because I have stuff I need to do before it gets here, stuff I should have done yesterday! 😂

Perfect timing! 😅 Sounds like this weekend is going to be fun!

@@JimmyYuma7 don't leave us hanging! Did it come in? Didja get a chance to ride yet? What are your initial thoughts? I want to live vicariously through you!! 🤣

@@KinGizzard 👍 it came today and I'm drinking beer 🍺 so I've only removed half of the foam. 😂

You are very welcome, so glad you were able to watch! Have fun

Hello from Switzerland. Well done. Excellent unboxing video. I guess I will be the first client in Switzerland to own a LECTRIC . TRIKE. Jack

Let's go! Perfect timing for the weekend. Be sure to keep us posted on your first ride. 😃

That's a nice tip to share! Yes, we recommend wiping the brake rotor down if you want to keep the system maintained well. Thanks for saving for one of our trikes!

Hey Catherine, we're happy that the First Ride video was able to help! If you come across any questions, let us know. 😊

And in Metric sizes, to boot.

Hey Donald. For a better and precise shipping update on your order, please contact our Customer Service team at 602.715.0907 M - F from 9am to 5pm MST or email us at contact@lectricebikes.com. Thank you.

Hi Donald I had ordered back in February and received mine this week. When did you order yours.

We'd be happy to guide you toward the appropriate steps if you get ahold of our team via PM, email, or phone! 🙌

Hey Ben! We do offer the Comfort Package and Support Seat to offer a more comfortable ride. Be sure to check them out here: lectricebikes.com/collections/accessories

@@LectriceBikes it's back comfort not butt comfort that is most important to me and maybe others. Pneumatic cylinder in the seat post make sense, Try bouncing on your trike seat then try any cheap pneumatic office chair.

Hey Thomas, we're so sorry to hear your parking brake hasn't been working as expected. Please feel free to contact our customer care team contact@lectricebikes.com. They should be able to help your issue. Also be sure to include your order number as well as any pictures showing the brake issue. We really hope this gets fixed soon and gets you back on the road as soon as possible. Hope you have a great day! ⚡️😊

Hey there, thanks for the comment! It is hard to comment without a photo of your trike, but it might take some fiddling with it to get it drop-in aligned and ready to ride! Like with all new tech, it can take some time for the mechanics, but if you need any extra support please reach out to our team with photos! 💙

Hey Anthony! We're stoked you've received your XP Trike and we look forward to getting the rest of your order out. ⚡️

@@LectriceBikes the bike never came. It was supposed to be here yesterday.

Hi Anthony, in this case, your package is likely waiting to be received and processed by the carrier, FedEx. Please allow up to 10 business days for this next step in the shipping process!

Just saw, it's arriving tomorrow~~~🤩

One week of adventures down, so many to go! Thanks for checking out our KZfaq, we hope to continue providing value to our riders through these informative vids 🎥

Hi Becky. We're sorry to learn about the dented fenders and thank you for making us aware! Please text or call us at 602.715.0907 M - F from 9am to 5pm MST and our team will get you taken cared of. Thanks again!

There are specific wrenches that will torque a nut/bolt to a specific amount and then give an audible click once this is reached. They are called torque wrenches!

I would like to know that too, it is too large to fit into any large SUVs

Hi Judi! We're stoked your Trike has arrived. To register your eBike, you will need the bike's serial number. The serial number is engraved on the headset of the bike, right above the front light. You can also find the serial number on the shipment label of the bikes' box. ​​​​ There are many online websites that allow you to register your ebike! We recommend Bike Index: bikeindex.org/ Please let us know if you have any other questions or concerns, we would be happy to help!

Hey Jim! Heres the video: kzfaq.info/get/bejne/ldllq9F1q8-XkWw.html

Hey Debbie! We're sorry to learn about the damages to your XP Trike. Please do reach out to our Customer Service team and they will be sure to get you taken cared of. As well, here is the instructions to install your new Cargo Bundle: FRONT RACK Follow along using this guide: 1. Remove the headlight using a 5mm allen wrench; the fender will subsequently detach. Reconnect the fender using the screw and washer that previously secured the headlight. Then unplug the cable connectors. 2. Before installing the rack, attach the headlight to the rack by turning it upside down and attaching it to the insertion hole located at the front/bottom of the rack. Then use a 5mm allen wrench to fasten the headlight with the screw and washer. 3. Install the cable connector extension cord to the quick plug located on the headlight. Be sure to use your zip ties to fasten the extension cord to the outward-facing loops that are built into the frame. 4. Then install the front rack above the front tire. Use the hook, located above the screw holes on the front rack, to secure the wiring harness so that the wiring harness does not interfere with any turning movements. 5. Use a 5mm allen wrench to install the screws/washers to the mounting points located at the front of the bike. 6. Install the cable connector extension cord so that it runs through the middle of the suspension fork. Then connect the other quick plugs and you'll be ready to ride! SMALL AND LARGE BASKET Written instructions are below: Small Basket Installation: Place the front basket above the front rack while aligning the screw holes above the insertion points of the front rack. Use a 4mm allen wrench to fasten the screws/washers so that the front basket attaches to the front rack. Baskets are interchangeable with front and rear racks. Large Basket Installation: Place the rear basket above the rear rack and align the screw holes to the insertion points of the rear rack. The basket may be placed perpendicular or parallel to the rear rack, depending on personal preference. Use a 4mm allen wrench to fasten the screws/washers, connecting the rear basket to the rear rack. If you come across any questions, please reach out to our team. Thank you.

I received my e-trike on Wednesday, my rear fenders are also both bent and preventing the rear wheels from moving. I sent an email to customer support with photos. Awaiting response.

I watched the FedEx guy deliver it on my Ring cam. I think when they tip it onto the dolly the whole bike shifts to the back and then the fenders get scrunched against the box. Those small pieces of cardboard over the fender actually bend it.. at least that's my guess. I spoke with Customer Service today and they are sending new fenders (I sent photos per her request). Had to wait awhile on the phone but rather that than sit guessing on an email response. I have to say installing the front basket was a CHORE! The hex nut was very difficult to remove for the headlight! Took me about an hour to install it. Not nearly as easy as the video made it look. Getting better hex wrench's in hopes of replacing fenders not being so difficult! Still all in all, for the price happy with my bike and the customer service.

Hi Salvadore, we are sorry to hear about this shipping damage and look forward to getting back to you as soon as possible 🙌

Thank you for sharing your experience with us and the Lectric community! We are glad we could connect with you on the next steps to help get this issue resolved. We will pass along your feedback on the other parts as well, have a great rest of your day!

Hi Blaise, sorry we're a bit busy with our Trike launch! If you send us a DM via Facebook or Instagram, we should be able to assist you via chat.

Hey Jacob. Thank you for reaching out and we're sorry about the inconvenience. Please reach out to our team at contact@lectricebikes.com as we would love to further look into the issue and get this resolved.

I got a new tire do u think that will fix the issue

We certainly hope so! If not, we'll be in touch 👌

Hey there! Let us know if you have any questions!

Hey there! As companies start making the change of going green and changing to e-manuals, so are we! This will save more trees and produce less paper. Here is the link to our electronic copy and we highly recommend saving the link for immediate access: help.lectricebikes.com/article/lzlpwtbyer-lectric-user-manuals. This also is a better alternative in the event that we make any changes its available right away, compared to a paper manual that can't be updated. We appreciate your understanding!

Yep, these torque wrenches will help you fasten nuts and bolts to the correct settings.

Same here...the parking brake lever won't engage. When I pull the brake Iever I can see that the parking brake lock can't physical fit past the brake handle...so it can't lock.

Hey there! Sorry to hear about your parking brake not working. I think to better assist the situation you can send a message to our customer care team contact@lectricebikes.com they will be more than happy to assist your issue. please be sure to include pictures and order number as well, its always helpful! Hope you have a great day! 😊

Hi there, you'll want to squeeze the brakes a few times, this will allow more fluid to "pump" into the brakes and increase resistance. If there is no noticeable difference after about 30 seconds of doing this, please contact our team for the next steps! 🛠

Ok

Hey there! Yes you are. 🤩

You'll have to remove the light first, but it'll mount to the front rack once you're done! There is another service center video on how to install your cargo Package: kzfaq.info/get/bejne/pNV7ktdq1828eas.html

Will you install it upside down on the rack or right side up

Because on the video they mount it upside down

Hey Jacob! It's recommended to install the light upside up.

Ok

You got it, Rebecca.

Hey there! While the bike is shipped assembled, riders are still required to do some type of adjustments to get your ebike ready for the first ride. We also offer tools here for riders: lectricebikes.com/products/tool-kit?_pos=1&_psq=tool&_ss=e&_v=1.0

day 2 - we ordered a bike pump from amazon. two wheels filled fine, to 30. the 3rd wheel literally blew up. we have to find a way to get it to the bike repair shop…but even folded, it does not fit in our car. ever riding it seems more and more unlikely…

@@LectriceBikes i appreciate the quick feedback. i did order the tool kit. i still don’t know what we’re going to do about the tire. hoping to borrow a van. and hoping a bike shop has the correct tire…

Perfect timing for the weekend! Let's go! 😎

Mr. Miller could you please post a video of you on your trike and let us know how you like it. I have a Schwinn Meridian electric bike that I love but we camp and you can't fold it up to get into RV. Lectric trike you can. Will be curious how you like it. Another worry is that there is not a warranty. Thanks.

Hi Cathy, all of our eBikes, including our XP Trike, come with a 1-year limited warranty that is supported by our dedicated team of customer service representatives.

DID you see where Lectric quietly changed the expected date to JUNE? Been waiting for weeks, missing prime summer'/ spring riding weather.. my Dad is hot.

Hi there, that shipping date is for new customers only - if you preordered when a different shipping date was indicated that is when you can expect to get your tracking info! ⚡️

It does have a latch/collar that has to be released prior to the stem being adjusted up or down past the minimum insertion point.

Hi there! We do not offer the XP Trike handlebar for sale. ⚡️

@@LectriceBikes thanks 🙏🏾

Right now, the Trike is available in our graphite color scheme exclusively. We encourage our riders to customize their Lectric rides with any fun colors they want!

Hi Lou, unfortunately this is the first we've heard of this issue and it would be best for you to reach out to our customer service team for next steps 💙

@@LectriceBikes In order to put the light in front of the basket, I have to unwrap the outer plastic shield, but I got it now, love the XP trike, Thanks for bringing the good product.

Thanks for having faith in our product enough to purchase and ride! Have fun with the new Trike! 🙏🚲

Hey Debbie! The tools will be needed to remove the shipping products and just to make sure all bolts/screws are properly tightened before your first ride. ⚡️

@@LectriceBikes how is that different from "setup"?

Thanks for this feedback, we'll be sure to pass it along to the rest of our team! 👍

Hi Jim, that is accurate. Make sure to switch off the battery once you've reached your destination.

Hi Barb, thank you for sticking with us through any shipping damage, it sounds like you're loving the Lectric adventure now! Enjoy your FL winter! 🙌🌤

Hey Peggy! We're sorry to hear about this. Please email us at contact@lectricebikes.com or call us at 602.715.0907 M - F from 9am to 5pm MST and our team will get you taken cared of. Thank you!

Hey there! We're sorry to hear about how the delivery went. If any damages did occur, please send an email to contact@lectricebikes.com outlining the damages and they'll be more than happy to help resolve this for you. Thank you so much!

Yeah they rolled mine up too

Looks like they could buy a small handcart .

Hey there! Sorry to hear about the shipping damage your bike received. Quality is our first priority to ensure our customers have an excellent riding experience. We sincerely apologize for this inconvenience. Thank you for your continued patience! We hope to get you riding soon. Feel free to DM us with your name, number, and order number.

Hi Meg, we're so sorry to hear about this shipping damage, which is very unfortunate. We would love to begin troubleshooting with you. To get the best help with this issue, please contact our Customer Service team at 602.715.0907 M - F from 9am to 5pm MST or email us at contact@lectricebikes.com. Thank you.

Hey William! Here are the measurements on the XP Trike box: 79 (L) x 101.6 (W) x 79 (H) and these measurements are in CM. ⚡️

@@LectriceBikes man! That was a fast reply. Lol. And really helpful. I thank you much.

Thank you much. Have a great week also.

That's why we're here! Thank you William and have a stellar week as well. 😌

Mine fit thru the 36" front door to my home.

Hey there! The XP Trike is only available with 20" x 2.6" tires! Sorry about that.

We're happy to hear that! Thank you for tuning in to watch!

Hey there. The XP Trike does have a weight capacity of 415lbs. Never exceed the payload capacity. Distribute weight within the guidelines: Max Rider weight 330lbs, Max Front Basket Weight 35lbs, Max Rear Basket Weight 75lbs. Let us know if you have any questions.

Hey there! We are experiencing a higher volume of customer service requests than usual, but rest assured it is our ambition to respond to and resolve all issues and inquiries in a timely and efficient manner. Please continue to be patient with us as we work through all calls and emails. Thank you!

@@LectriceBikes Please post online the steps to adjust the fenders.

Thank you for your feedback, this helps us understand how we can improve! We'll be sure to forward this to our superiors.

Hey there! We recommend checking page 23 of your user manual to learn more. Online manual: files.helpdocs.io/djeddasp2e/other/1682713915342/trike-manual-v-1-0-4-28.pdf

Oh no! We're sorry to hear that If possible would you be able to reach out to this email contact@lectricebikes.com and let us know your order number and if you can include pictures that would be so helpful. We want to get you back on the road as soon as possible so let us know what more we can do to help. Hope you have a good day today! 😊

Thank you for your support! We look forward to getting you on the road soon.

One of my rear tires had a punctured innertube. Went to a local bike shop and they replaced it.

That is correct, it ships fully assembled! ⚡️

Setting, not seeing

Hey Cherie! The lever has a knob that you push on to release and then you will be able to fold/unfold the lever. ⚡️

Hi David. The XP Trike does have Cruise Control. ⚡️

@@LectriceBikes patiently waiting for mine.

Hey there! Your warranty is active from the date of delivery. However, it's always a good idea to register your XP with Bike Index (bikeindex.org) in case it ever gets lost or stolen. To register, you'll need the bike's serial number. You can find it engraved on the headset of the bike, right above the front light. Alternatively, you can check the shipment label on the box of your new bike. Feel free to reach out if you have any questions!

Thank you@@LectriceBikes

You're welcome! 🤩

Hey there. Yes there is. 🙌

Hey Liz! We're sorry to learn about this. Please email our team at contact@lectricebikes.com and we will get you all taken cared of. Thank you!

Hi Rick, thanks for the compliment on the video and for bringing your shipping damage to our attention. We thank you for your continued support and patience as we resolve these issues and get you back on the road!

When I wrote the comment above I wrote out of frustration and disappointment. I was so looking forward to riding the trike, I still am. But please let me add I am wholeheartedly a fan and champion for Lectric Bikes. Their customer service is top notch and always responsive. Lectric is doing everything to help me getting on the road. There is no other ebike company out there I’ll support. Thank you Lectric, still the best. 👍🏻😁

We appreciate you, Rick! Thanks for sticking with us through thick and thin, we know you're going to love the Trike once you're able to ride. We get to provide the best help for the best customers and we couldn't be more grateful for each and every member of our community! ⚡️ Enjoy the rest of your day.

Hey there! Yes it does. 🙌🏼

Hi Laurel, we're so sorry to hear about this! We do our best to package our eBikes and Trikes well, because a lot can happen in transit!

My fender was bent also. Not rideable until it can be fixed. Said I may have to wait two days for and answer from e-mail.

Thank you for contacting us! Our team is currently dealing with a higher number of inquiries due to our new ebike release and Black Friday promo, which has caused a delay in our response time. Please be assured that our team will reply to you as soon as possible.

Yes where are you located