I literally clap my hands after he finishes his speech. such a brilliant mind thanks for sharing.

I'm curious to know if anyone who attended these Stanford lectures 9 years ago has a successful startup today. The quality of these talks is impressive, and I'd love to hear about their journeys and successes!

This is my favorite talk in the series so far.

Simply one of the best videos in the series. So crystal clear, great actionable advice.

Definitely one of the best ones in the series so far!

Just wow. Such a great speaker! Really good information and I love the relationship insights talks about!

Amazing lecture, I've never heard of product discussed in this manner before, it makes so much sense!

Very detailed and informative presentation. I have liked all of the presentations but the volume of application scenarios Kevin describes move this presentation to the top of the how-to list, thus far. Thanks Kevin.

One of Best lectures.. Most thank to the presenter Mr. Kiven Hale, I was able to figure out the Brand name of my project although mine is not related to software or etc. There were a lot of good stuff

Hale takes customer service lessons from marriage psychologist John Gottman. Gottman is famous for being able to predict whether a couple is going to divorce. He just needs to watch them fight for 15 minutes. This is so creative and informative for the startups. I enjoy listening this part because in past I have never thought about it. According to Gottman, in human relationships everybody fights about the exact same things: money, kids, sex, time, etc. The same goes for customer support. Money = this costs too much or I’m having trouble with credit cards. Kids = users’ client. performance (how long you’re up and how fast). ETC=competition and partnerships. Knowing these customer service triggers helps you anticipate what problems your users will bring to you. This way you’re better equipped to solve their problems.

Definitely my favorite talk of the series

Hey thank you!At first I was annoyed with your aggressive tone (in a positive way), but was keep listening because of the information and interesting presentation. It seems to be very valuable and I think I ll watch much more of your videos, because you deliver something essential. Thank you!

Interesting and thorough presentation

Thank you very much, seriously. at another time we would not have the possibility to learn such content for free and from the other side of the world ♥️

Wow! This has been a very valuable talk! Thank You, Kevin!

One of my favorites so far!

Very good talk, interesting to see how little things make big differences!

love this talk, the best so far

Great video. Definitely worth watching at least a few times.

This tutorial and "HoW to be great founder" is the best and most useful of everyone in my opnion

Man there are a lot of great ideas here.

This is what successful founders look like! Amazing!

Thank you Kevin this awesome, I did not know that YC allows you to run your company from your home, and use remote employees. Exactly what I am doing and it work for me very well. I am one of the applicants for the next batch, and if I get selected, I will have no problem with YC, because I am planning to keep running my company from home. This video just gave me a huge relief, thanks again.

Awesome ideas. Love the handwritten cards approach!

I feel like I wanna work with you after watching this. You are amazing.

What an awesome presenter! Thank you so much!

Definitely the best video so far.

Kevin bringing all the juice! Love it.

So good.

Love Kevin's enthusiasm.

hands down , my fav lecture

Quite life changing lecture for product driven creators✌️ thanks so much!

Belissimo! Great lecture. Full of new and useful stuff.

this guy is awesome thank you so much for this series

Best lecture in the series till now 🔥

Great content!

Love how confronted everyone is that he successfully ran a company remotely - looking back in 2021 after the pandemic it's almost comical.

Absolutely brilliant. Thank you

Simply loved it!

finished, this is so good !

Mate this was very well done!!

Awesome! Powerful video! thank you so much!

Lessons learnt: (1) Make hiring decisions after you contract work with them for like a month; (2) Get everyone on the team to answer support tickets/phone calls; (3) How to boost morale and productivity in your team: 48-hr hackathon, taking turns, each person leads a topic they want to build at a time and the rest follows because people feel good about themselves for being able to move metrics in their product; Have a public to-do list to create this social competition and accountability to finish stuff; Have 3 full days (8-10 hrs) of building things; Winners get to pick the next company vacation, etc.

Wow!!! It's actually great to see these guys wrote "Real letters" to their customers. :D Kudos, Way to go

This is good stuff!

We are doing the same thing 43:10 with the To-Do list in Google Drive. It works. Most of the times.

Great Lecture. Thanks!

Great insights and ideas thanks!

this lecture had the maximum questions I guess means everyone was interested and found interesting

Enjoyed it!

Pure gold. Thanks

Really liked it!

wow! such a great talk 👏

My mind is blessed

Excellent!

I loved this!!!!

Best up-till now

This is a very good presentaton. Thanks.

the real beauty was in the q&a round. insightful answer to - how do you balance between being obsessed with the product and focus on other things as well?

Superb. Thank you very much!

He reminds me of Derek Sivers. Love this

It's very interesting to see how remote work was implemented back in 2012 when people are super hype about it now. 15 mins rule for remote work: no meeting for more than 15min on a working day. All meeting > 15mins go to the Friday meeting day.

Informative!

Wait, this wasn't a Ted Talk? Magnifique!

I like how he thinks so different from everyone else.

brilliant talk thnx

25:39 One iteration reduced customer support by 30% I wish he would talk about what that iteration was?

I just love his t shirt

excelente.

Perfect

This is my favourite talk series so sir🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉

36:03 "[Marketing expense] is a tax you pay because you haven't made your product remarkable." -- Kevin Hale

Even with a significant workforce in a small number like 10 people how did he manage the servers where most the information would be stored?

I can’t believe I’ve never thought to search for fart videos on KZfaq. Stand aside funny cats 🐈

good examples!

King for a day is a great idea

"I'm programming... for a weapon"

The emotions pie-chart at 48:03 totals up to 101%, so they definitely do care about emotions.

dude this kick ass startup ux /ui mind pimping

45:38 Is there any Wiki having all these tips and tricks written? What is this questionaire talking about?

such details

Dbrand comes to mind after watching this.

*lip smacking intensifies*

Great talk. Too many "Sort of"s... 😊

40:00

Are these lectures still relevent, or anybody has any better recomendation

The tech chinguy talking about human interrelationships, okay, 2023, we there, was funny tho

At 6:24 or so he says " ... the first time you interact with customer support. All of these are opportunities to seduce." I recall these "opportunities" being discussed before, but I'm thinking (and maybe it's just me, or maybe it's a lot of other people) when I call customer service, the last thing I want is to get a sales pitch. Perhaps there can be some signup checkmarks for "receive marketing info when you ... get email/ call customer service/etc." Or maybe it's more profitable not to do that. I need to catch up on these lectures.

I heart you Kevin Hale. Will you marry me? = Do you consult privately? #stylerescue

f

From 20 monster left

This was sort of good... sort of

Interesting talk, but if this dude smacks his lips one more time... I'm punching my iPad!

Thank God I don't work at Wufoo with all this customer support

I almost did not click this.

I searched for fart on vimeo. No fart sound effect :(

Why is this guy saying "Right" at the end of every sentence .. hmm

he says "sort of" A LOT

8:20 I disagree completely about Cork'd form, it is very long and looks boring. But maybe it was in trend at the time this video was made, who the hell knows

Stop smacking, how can anyone finish this talk?