You Should Tell Her To Squid Hands, Squid Hands, Squid Hands Out Of Sephora

HOLD THE PHONE!!! That spider was friggin tiny!

I love the sound of the cogs and motors inside the camera grinding and churning as David's face fills the frame, caught with his bag of things found in his immediate area.

Also I'm really sorry you had to go through that, I would have been so upset and embarrassed. David's got such a great big sister, standing up for him like that

I work in retail too. And David is absolutely right. You don't straight up accuse someone of stealing without proof. I'm proud of the way you handled it Meghan!! Let us know what HR says!!

I work in retail aswell and David definitely described the correct protocol of how to go about a shoplifter. If I am suss about someone I will check their bag at the door but thats all you can do! I have only once asked someone to give back the items they stole because I saw the guy put them in his sleeves and he gave the back and left. That women was 100% out of line and HR definitely need to know about her! Good job keeping your cool guys :)

The way megan looked when they were freaking out about the bug, cracked me up!

when david starts putting your stuff in his bag I just sat here and busted out crying in laughter

i just love the close up on davids face when he says "just borrowing it." :P

Megan the reason that the spiders survive 'David turns around all dramatic in his sunglasses' and says "its the Machego"

Hahaha when David tried to shove the stand in his bag!

I started laughing a lot when David was pretending to steal your stuff

Haha i love the last part when david was putting the things in his backpack and he like its not stealing i live here its borrowing

I've never been accused of stealing something, but I have been treated badly by managers before. That was pretty messed up what that lady did and David's right, you have to wait until they are about to walk out of the store to fully accuse someone of stealing. My retail exp: 4yrs.

yeah that manager needs to be reported, because it is illegal to accuse someone of stealing, you cannot do that. i know he already said it in the video but i got mad for yall. you were so calm i would have went off.

Haha I was dying at the end. Gotta love David

I used to work for sephora, and my manager was the same way she would think everybody that walked into the store was going to or was stealing something everyday.

That has to be one of my BIGGEST pet peeves!! People working in retail can be so rude and judge you right when you walk in. Definitely not right...

that lady sounded SO rude! i mean i was never accused of stealing but i just feel like whenever i go to sephora the employees are so judgmental and rude. this one lady was showing me products and i was just about to buy it then i saw her giving me and my sister some really weird looks like we were doing something wrong. to get back at her we gave her the stuff back and left making sure she knew she had went through all this effort in showing us stuff that we didn't buy.

That is one of my biggest pet peeves!!! Being accused of something you didn't do!!! OMG it is soooo annoying

When David was stuffing stuff in his backpack it was funny lol

I work in retail and your brother is totally right, you are NOT allowed to accuse someone of straight up "stealing"!

The way you make princo sound is so devious!

I have a phobia of dead bugs, and I did NOT expect you to zoom in. At that point I just had to cover the screen while I waiting for you to stop talking about it. Lol

lol when David tried to put the camera stand in his bag :D

I'm so glad you are call HR because I would be so pissed off especially after paying $300. I feel like every sephora I go to there are always rude employees.

My mom and I went to Wal-Mart for some last minute Valentines and after we had purchased them, some boxes fell out of their bags and into the cart, and a greeter accused us of stealing! I feel your pain and I think a lot of us have experienced something like that unfortunately :(

I work in a retail store, on the occasion I manage the shop and if I thought someone was stealing I would wait until they exit the shop and call security saying there is a supiscious person. The rest is up to security because like David said it is in thier right to search baggage. A lot of our stuff is tagged so even walking out the shop would set off an alarm, we can look in a bag but we can't touch anything. For customer service reasons you never accuse anyone even if youve seen them do it.

One time I was at a summer camp, and one of those girls who likes to cause drama "lost" her purse. She started crying, so a counsoler asked her who she thought did it. She just randomly pointed to people, including me. Then they had us all go into a room, grab our backpacks, and the cousolers searched our bags. They still couldn't find it so then they made us turn out our pockets for anything that might be hers. One girl turned out her phone. We all knew it was her phone, but the girl said that

totally agree. one time I was in a clothes shop and I put on my jumper on inside the store and then after looking for a shirt I left and then one of the workers called me back in the store and asked if I stole. Like does she think I was get undressed in a store then put one of their shirts on then put my jumper over it. I'm only 14 and being accused of stealing and them getting security on you is pretty scary. I feel you Meghan

I went into a clothing shop here in New Zealand to ask if they had any jobs going. The lady asked what I was doing and I said I was studying at one of the Universities and then she was like "we don't take students!" But the way she said it was So rude, she said it like students were the worst people in the entire world or something... I could not believe it, and I've never been back in that shop again. I can't believe that some people are so rude and impolite, it's shocking

dont forget to call and tell this to sephora so the branch managers can find out the managers behavior!

I work at Target and like David said even if I do see someone stealing I can't just go right up to them and accuse them. That's why we have cameras and assets protection! Oh my gosh I can not believe she was the manager! Frustrating!

lmao princo. "I need water, food!"

That is ridiculous. I've worked retail too and even if you see someone steal you are supposed to just call security and not have a confrontation or chase after them. Sales people can't do anything at all. Wow.

When I went on an Elementy school tour with my chorus group, there was this lady that I bumped into. She dropped some of the stuff she was about to re-stock and she legit yelled in my face to get out of the store. I'm an easily scared person and I was about to faint, but my friend Devon and Macy backed me up and told the lady off. I told them after we left that they were slightly out of line as well, but I thanked them anyways. We told the mall manager and she was gone the next day. I just yesterday wrote a letter to the mall and stuff, so that's my way of solving my own problems.

I always have this feeling (and who knows, I might just be projecting) when I'm in Sephora shopping that I'm getting the stare down by the employees because I don't "look" like how a Sephora customer should look like. That is until I pay for the stuff and they realize that I'm signed up as a "beauty insider" and suddenly their voices perk right up!

I worked in retail for over 15 years and spent most of those years as a store manager. ANY store manager should know there are VERY clear steps laid out by loss prevention when someone is suspected of shoplifting. In no case (at least in my state) can there be an accusation before you pass the last point of purchase in any store. Usually that means actually leaving the store. Complain to their corporate mgmt...there's nothing a store manager hates more than a corporate complaint.

I agree. I would have given them back everything I was going to purchase and said "I'm not buying anything from a place that accuses its customers of stealing. I want your name(manager) and I want corporate's number." You both should definitely follow thru with calling corporate. I bet that lady seriously hurts that store business.

I was accused of bootlegging a movie and when my sister and I were walking out of the movie theater after the movie they stopped us in front of everyone and when I showed them that it was my cellphone that was flashing, they rolled their eyes and told us that they were calling the police. When it was proved that we were innocent no one ever said sorry. It was so unprofessional.

Oh, that's the worst. When you have a problem with an employee and then they turn out to be the manager so you can't really report it. Or when the manager is in cahoots with the employees and take their side. Jeez.

y'all really need to speak to corporate about that. that is just crazy! do not let that slide. i work in retail & we cannot say anything unless we physically watch a customer put something in their bag/pocket & almost walk out of the door with it. they can literally have it in their purse the entire time & we can do nothing bc they can end up paying for at the register. we can't stop them until they pass the register & are about to walk out of the door. that is so embarrassing. :/ & no apology!

I had the same exact reaction when I watched last night's game of thrones, I had no idea what to do after it finished except maybe yell a lot. It sucks that you got accused of stealing, it's the worst feeling when you're wrongly accused.

I can't believe that happened! I felt uncomfortable in Sephora once because I felt like the employees thought I was stealing. There was some man dressed more "professional" who came up to me asking me random stuff while I was waiting for another employee to come back with my sample. I felt like he was interrogating me since I looked as if I was just "hanging around"... haha

A few years ago I had a few friends go into a store and find unwrapped earrings on the floor. They went and show the cashier what they found and she thought that they were the ones who took them and unwrapped them, so they not only did they get accused of stealing, but also got banned from that store completely!

It has happen to me a lot. I carry around a messenger type bag because I carry everything I need in. Ex. Hand wipes, cell, food, wallet, camera, dog poo bags, puppy treats, and more since I go everywhere with my puppy. But these days I kinda stop carrying into stores because the store's employees will actually follow me around. Every step I make they ask if I need help or fix a shelf that's close to me. While there is truly 10 people other people in the store but I have all the employees...

Ugh. Retail just sucks sometimes as a associate or a manager and as a customer. It doesn't change that the manager broke several rules of customer service or that you didn't let your money talk by taking your business elsewhere.

You should definitely report her to corporate and they'll handle it. That manager is completely disrespectful and unprofessional. I'm sorry that this happened - one day Karma will bite her in her butt.

on every sephora receipt there is a link to a customer satisfaction survey, and a section of the survey where you can type out a complaint.

I love listening to you two telling stories (:

As Ricky would say, the sass is REAL! That rant made my day but I hate when that happens, like just because you're the manager or whatever doesn't mean you have the right to treat others less than yourself, so rude.

That is so un professional. I'm glad you spoke to her and told her straight up

I think that you guys reacted very well to the situation! It was a good idea to talk to the manager!

Something in my bag once caused the security things to go off when I walked into the store with my parents. The way they reacted was really weird, it was like they were expecting me to have stolen something when I was telling them I had not. Turned out it was my moms old nail polish remover that I had borrowed that caused them to go off. Maybe she'd done some stealin' herself back in her days..

HAAHA The end when David was "stealing"

same like i would have remembered what products i wanted and went to a different sephora.. hell no would i have gone through with the transaction being treated like that

Out of the more common places where I shop, I really dislike Sephora and Aritzia staff. They provide you with less help if you're not dressed like them and often they're just straight up rude.

I would go back and get the information for the district manager. That is UNACCEPTABLE. If I lived in LA I would go to that store and report that lady for you.

You guys are AMAZING for keeping your patience! I would of flipped the heck out! I would of gone to the lady and been like You see this?! This is $300 you just cost the store B!!! And just walked out without buying anything! It wasn't worth the humiliation Meghan.

The workers at Sephora are always so snobby to me! They make me feel like I'm beneath them when i ask a question, now i do all my research on anything i want to purchase from Sephora before i go in so i can avoid the workers.

Every time I go to Sephora they watch me like I'm stealing, just because I take my time picking out makeup because it's expensive and I want to make sure I get exactly what I want.

A security guard stalked me around the body shop (I was 15 and shopping alone) eventually I got fed up and walked out. That is just one of MANY bad shop experiences

I've been accused for stealing, because I was in a "preppy" store and I was dressed in mostly black and what not & this lady came up to me and said I was stealing something when I was only browsing and I didn't even put my hands in my pocket or even do anything that would make her think I was. She was very judge mental on my appearance as well. She didn't even say sorry, I ended up leaving the store because of the way I was treated

I feel like it's usually assumed that teens will steal stuff because we are viewed as trouble-makers,when in actuality I feel bad taking free samples.It's ridiculous that I can't even go in a store without my parent and not be watched like a hawk and bothered every 5 seconds.

I hate shopping in the Sephora stores where I live (Malaysia) because the salespeople here have no sense of even basic customer service. They're unfriendly & always reluctant to help me ( they're only nice to tourists, and rich looking people!). Everytime I go to sephora I feel that the salespeople look down on me just cause I'm young, im not a tourist, and neither do I look rich. I get the feeling that they look down on me even more esp when I step out of the store buying nothing!

I work in retail and something like that CANT happen! my store manager told us if we thought someone stole something we have to ask him/her and if he dont want to show his bag to us we need to let him/her go! sooo... obviously we "support" thieves kinda. I think its a NO NO to treat people like that especially if you are a customer who spents THAT much! if you were a teenager just looking around.. okay maybe. still not okay but ... argh! UNBELIEVABLE

yes i have, i was in newberry comics and i had on the same shoes i have got there before and they called their manager to like take my shoes off and inspect them

I walked to the mall with my friends after school one time. Every time we went into a store the employees would watch us because we had our backpacks. It was really annoying. Then we were in Macy's in the furniture department just looking around and a lady came over to us and said we were being a nuisance and told us to leave. We were just standing there. It was ridiculous.

I was once at a local drugstore, and I was taking a look at some band-aids and went to show them to my mom because they were pretty (I was like 13 years old), my mom told me to put them back but I had forgotten where I'd taken them from so I placed it somewhere else. When we were leaving a lady comes to us and asks to check my bag because the band-aid box was missing. It pissed my mom off because it was so embarrassing and I sure heard from her that day

At a mall, I saw some girls stealing really cheap trial sized lotions and we mentioned it to the owner, but she just let security know because there are strict rules on how to approach someone who stole or may have stolen items. Apparently the people working there are not allowed to get involved. You two should write a letter or call Sephora.

I completely agree about Sephora! My friend went through the same thing and when she told HR they sent her a bunch of coupons and free stuff! Milk that for all it's worth. Love you guys! :)

Most states recognize that a false accusation of a crime is defamation per se

This lady was messing with the WRONG customers! Little does she know this story has been viewed by over 10,000 people in one day.

Alot of times they mistake me for younger, or even just retail owners will dislike when "teenagers" come into their stores which will get me so angry because I have a car and a job and my own money and came to those stores to purchase something and I'll end up getting all this attitude and horrible service from the workers because they think im like some rowdy teenager. I just hate being treated like that from a place I'm BUYING something from.

Oh my god! Being accused of stealing is the worst thing ever! Me and my mom were accused of stealing once when we were buying food. We had like 8 bags of food and when my mom was just about to pay the security came and they asked if we were going to steal all the food and we were like "What the hell is going on?" The cashier said that we had suspiciously much food so she thought we couldn't have enough money to pay it all. WTF? Believe me, we never went to that store again!!

At my local CVS when you see the employees restocking and you try to ask a question or walk towards them, they always walk away :P

I would have gotten her name so I could tell someone else at sephora or another manager or something...and I would have left the store and gone to another sephora. people sometimes are so rude!! I would have been so mad!

My girlfriend got accused for steeling something from the pound store in the UK. We were waiting in the queue, but it was too long so we put our drinks back and walked out. One of the security men followed us out and told my girlfriend to put what she had stole back. We were puzzled till we realised that he was accusing us for steeling. We would never steel anything unless it was for a good valid reason, but the worse thing was that it's a pound store and it's not like we couldn't afford a pound

i was actually in a store today and saw someone shoplifting, and the employee saw her too. when the woman went to pay the employee asked her "is that a bracelet from here?" to try and give her the benifit of the doubt that maybe she tried it on and forgot and the woman said no. when that hapened the employee just said "oh sorry, my bad. we have ones just like it here" then called security once they left. i think that was the best way to handle it.

You can actually sue her for wrongful allegations. I've worked in retail too and we had a situation with one of my coworkers accusing someone of stealing and she and the store got sued because it wasn't true.

if you are watching this on an ipod or ipad the annotations don't show up, but she did put an annotation on the video, you just have to watch it on youtube to see it ;)

She really should be repremanded if not fired for that, now I have never had someone accuse me of stealing but I used to work at a grocery store and I had a customer say some pretty rude things to me for no reason some people just think they are so high and mighty and dont like to take responcibility for their action

I have been wrongly accused ... It feels really awful. You are right to let HR know for sure but she may have other things in her life show her that she judged poorly--- call it Karma if you wish.

That is insane. That woman should have been ashamed, especially as a manager. What is she teaching her staff? I used to get a look for walking into a clothing store that wasn't plus-sized. Even if I could still fit in some of their larger sizes, they'd always look at me like "What are you doing in here? You won't fit in our stuff." So now I don't bother going into those stores anymore. P.S. That spider was tiny compared to some of the ones over here, lol.

That's crazy! You know those censor things at doors in the mall? Well, whenever it goes off in Forever 21, Sephora or some other stores, no one does anything. They just think it's a mistake from the censor. My mall seems so laid back compared to yours

NO!!! NO ZOOM IN ON THE SPIDER!!! AHHH!!

Omg I think you guys handled it really well. I might have lost it and if my brother was there he would have given the lady a talking like she had never had. That's ridiculous. Don't worry meghan, some people are just jerks sometimes...

yeah i worked in retail for almost three years. it was tough because there was always a lot of racial and age profiling. my managers would sometimes say really rude things about customers over te headset too about peoples appearances. needless to say it made me reallllllly uncomfortable. sooo i got my ass outa there!! sometimes retail suck your soul.

one year at my camp this one girl left early and no one knew why. the camp director called all the girls from her cabin out into the field (including me) and told us it was because she was being bullied by me and my friend; believe me when i say i didnt even talk to her more than 3 times! i didnt know her at all! i tried telling the director that i seriously could NEVER do that even if i was pressured to but to no avail i got dish duties for the REST of camp : ((

I've actually heard of Saphora employees acting like elitists like this, and treating people poorly just because they don't look like a certain type of person and it's actually discouraged me from going there, despite wanting to try things that are only sold there.

Oh that is annoying and embarrassing all at the same time. Hoping you were able to talk to Headquarters to let them know that the manager isn't doing her best work. I've never had that happen in the USA but while on vacation in Jamaica and other Caribbean islands the store staff pick one foreigner and follow him/her around the store (2 ft behind) to be 'assured' they don't steal. It makes a person nervous.

Not accuse of stealing in front of people. Some people are so rude and shouldn't be dealing with other people.

I swear people aren't trained for customer service anymore I got fired for something I didn't do, but not only that, if my manager saw how much better with the people I served I was, then they should have noted that as good work ethic. Not the inability to clean a whole cafe by myself with only only an hour. Grr so annoying

As soon as i walk into sephora everyone is legit starring at me like im going to do something. its so annoying

I would call their customer service and let them know she shouldn't be a manager if she acts like that

there was this 1 time when my friends and i were at cvs and we were in the aisles and this man came up to us and asked us if our parents were here and we said no and he said "well, we don't appreciate when people steal our stuff." and we were shocked because we all had money with us. I was really tempted to wave all of my $ in his face but my friends held me back. and when we were walking out of cvs he said "have a nice day" in a voice with A LOT of attitude even when we payed for everything.

it was her phone that had been stolen. They didn't even ask the owner of the phone anything and just handed it to the girl who had lost her purse. After hours of searching, they found the girl's purse IN HER OWN BAG.

I was in Bloomingdales in New York & was with people from my class, then a woman who had previously been staring at us most of the time we were there, stormed up to me and the others and very rudely exclaimed "Can I help you!?" and my reply was "No, sorry" My friends, we then proceeded to walk off and shop in another section of the shop! Some people in retail can be really rude and snobby sometimes! So annoying! - I'm sure David's not though! :P Hope you like your new make up, after that fiasco!

I was in sephora once with my friends and we were trying out samples but we accidentally spilt some makeup remover on the floor and the lady there got so pissed at Ishtar she almost kicked us out and we were like jeez it was just an accident

That is such a terrible experience, I'm glad you stood up and talked to her, go Meghan!