Litter-Robot 4 Getting Started Guide

Рет қаралды 176,805

Күн бұрын

Starting now, your days of scooping are over. In this video, we'll help you set up your new Litter-Robot 4 and get familiar with how it works.
Need more tips to get your cat to use Litter-Robot? Don’t forget to check out our Litter-Robot acclimatization guide:
www.litter-robot.com/acclimat...
Or watch our dedicated video
• How to Entice Your Cat...
How often you add litter depends on how many cats use Litter-Robot and how frequently they use it. Litter-Robot uses litter very efficiently since the patented sifting mechanism only removes the clumps. We recommend checking the litter level each time you empty the waste drawer. If the litter is below the raised MAX fill line inside the globe, add just enough litter to meet the line.
Various parts may appear different from what is pictured depending on when the unit was manufactured.
Learn more at www.litter-robot.com/getting-...
Don’t forget to check out our Litter-Robot 4 maintenance guides at our support center:
www.litter-robot.com/support/...
Litter-Robot 4 deep cleaning:
www.litter-robot.com/support/...
🕒 Timestamps:
0:00 Introduction: End of Scooping Era
0:10 Unboxing and Essential Checklist
0:26 Litter-Robot Components Overview
1:32 Choosing the Right Location
1:58 Powering On Your Litter-Robot
3:11 Onboarding to the Whisker App
4:47 Getting Familiar with Litter-Robot Features
5:06 Using the Control Panel and App
5:52 Maintenance Tips and Tricks
6:29 Upgrading Your Litter-Robot Experience
6:38 Closing Thoughts: Whisker, Making Life with Your Pet Endlessly Better
👍 Don't forget to like, share, and subscribe for more pet care tips! If you have any questions or need assistance, our customer experience team is here to help. Thank you for choosing Litter-Robot - the highest-rated self-cleaning litter box! 🐱✨
/ @litterrobot

Пікірлер: 120

@dnijulie Жыл бұрын

Thorough, well-produced video! We just upgraded from LR3 to 4, and this guide helped to smooth the transition for our kitties. Thank you, Litter-Robot team!

@LitterRobot Жыл бұрын

Thank you, Julie! We hope your cats are loving Litter-Robot 4 as much as they liked the Litter-Robot 3! 😺

@dnijulie Жыл бұрын

@Litter-Robot They seem to be loving it even more than the last one. They acclimated to the new one quickly, and the first week with it has felt above-and-beyond so far. Bravo! 👏

@Spencer-wc6ew Жыл бұрын

The power socket is on the back all the way on the bottom inside what looks like a handle. It's hard to see on the black model without a flashlight.

@LitterRobot Жыл бұрын

Thank you for your feedback about this, Spencer! Were you able to set up your Litter-Robot successfully?

@Zackasaur1917 Жыл бұрын

It took me AGES to find. So annoying.

@brandonsargent7105 11 ай бұрын

@@Zackasaur1917it’s literally common sense

@Zackasaur1917 11 ай бұрын

@@brandonsargent7105 Nope. Some of the models were manufactured in a way that doesn't match the printed schematics.

@brandonsargent7105 11 ай бұрын

@@Zackasaur1917 uh huh. Whatever you say pal.

@Rotwangsrobot001 7 ай бұрын

Please consider tweaking the video to show EXACTLY where the power supply is on the “back of unit”. It’s hidden at bottom under what looks like a handle. Also, how the inner “bowl” must be initially positioned to pour litter into it. Had to watch several vids to figure it out. (Hole should not be positioned at bottom because litter will just fall down into lower box).

@LitterRobot 6 ай бұрын

Thank you for your feedback on this video! We will forward this to our team to consider when making future versions.

@emu5088 5 ай бұрын

Agreed! It took me at least 15 minutes to find where the plug was supposed to go on the robot! Granted this video helped, but the printed instructions were terrible. Also Agreed about what position it should be when filling with litter. I had to guess. Also, I found it extremely frustrating that they don't tell you to scan the QR code until after it is filled with litter! Was crazy to get back there and scan in the dark after filling it up.

@4lb280 19 күн бұрын

Right!

@MuscleCar_TV 11 ай бұрын

Simply amazing

@lacypatterson5984 11 ай бұрын

Life changing Get it!!!

@maryh3438 3 ай бұрын

Great video, thank you!! The setup went very smooth -- even got thru the firmware upgrade. LOL Now if the cats will just go in there...

@AR21 Жыл бұрын

Hi there I have litter robot 3. Would like to get the new one now. But it is still not available in U.K. do you have idea when we can finally buy it here please

@LitterRobot Жыл бұрын

Hello! We are working to have Litter-Robot 4 available in the EU, and the UK as quickly as possible. If you haven’t already, we suggest subscribing to our newsletter to be the first to hear about big updates!

@utubesddave Жыл бұрын

Can Litter-Robot be used entirely in manual mode? That is, without using the WiFi app? My home WiFi network is 5.0 GHz, and I see that Litter-Robot only works on 2.4GHz band. I think this means that I will not be able to use Litter-Robot with the app?

@LitterRobot Жыл бұрын

Hi David, Litter-Robot will work without WiFi. It will still automatically cycle every time a cat exits. For further assistance, please contact us at WhiskerSupport.com.

@shtira01 6 ай бұрын

Super easy set up.

@LitterRobot 6 ай бұрын

We're happy to hear it! 😺

@dm2156 9 ай бұрын

Just received mine litter-robot 4 and there's like a heavy round weight hanging down on the inside behind the rubber diaphragm?!?! What heck happened in shipping and how do I fix this??? My box was pretty beat up and there was virtually no packing on the inside, so this isn't a surprise. I was really looking forward to this, disappointing to say the least.

@LitterRobot 9 ай бұрын

Hi there, this is meant to be in the Litter-Robot! As the Globe rotates, the weight beneath the rubber globe liner falls, popping off any stuck-on clumps. If the weight is not sitting at the bottom of the Globe or if you have any further questions, please let our support team know at whiskersupport.com.

@4lb280 19 күн бұрын

Just received mine today. Video states that the unit comes with the fence attatched. Mine was just laying on the bottom of the robot. I have no guide as to where it is to be attached.

@TeleeFONE Жыл бұрын

Why is it some of white LR4 have white ring and some black ring at the entrance? Is there a difference?

@LitterRobot Жыл бұрын

Hi! The Litter-Robot 4 beta models had the black ring, but once it officially launched in May 2022, each Litter-Robot came with the same bezel color as the rest of the unit. Functionally, they're all the same! 😺

@carlosf2491 Жыл бұрын

Entregam para o Brazil ?

@savannahchristopher5623 Жыл бұрын

So you can’t connect your phone to the litter robot without adding the litter first?

@LitterRobot Жыл бұрын

You should be able to follow through the onboarding steps without adding litter first! If you run into any issues, please contact our team at whiskersupport.com to chat with a product expert. We are more than happy to help!

@giliant 6 ай бұрын

Please add a updated video that matches the current app, there is no longer a "+" icon to connect and when you navigate to account and select "my robots" it says "there are no robots associated with your account" with no option to add one.

@Stormcrownn 6 ай бұрын

Same

@giliant 6 ай бұрын

@@Stormcrownn If it helps, we tried my girlfriends phone and she had the same issue but then i uninstalled and reinstalled the app and after it opened like an entirely different program and looked like the app you see in the video. I think the issue is caused if you register the account through the app when you download it for the first time, it moves the newly created account directly to the webstore app.

@lauriecardinal3631 3 ай бұрын

When i plug it in no white light turns on and the Wi-Fi does not give the flashing yellow light it just give the yellow ribbon mode, i don’t know what i need to do

@michelleeli6892 Жыл бұрын

Is it possible to use litter pellets in the litter robot?

@LitterRobot Жыл бұрын

We tend to find the best results from an unscented, standard-weight clay clumping litter. However, Litter beads and crystals that are small enough to pass through the screen will also work.

@druidsongevergreens 10 ай бұрын

Can you have the app through 2 different emails for the same robot? My kid and I both want to have app access on our personal phones.

@LitterRobot 10 ай бұрын

Hi there! At this time, the Whisker App can only be used with one email address as a login. That being said, you can login using that email address on multiple devices. For more information, please visit whiskersupport.com

@SpiritualPrepper999 3 ай бұрын

I'm frustrated the app isn't showing my internet service and if I enter manually😢 it goes back to start up over and over

@TratUsYT 7 ай бұрын

Do you need the odertrap holder to use odertrap?

@LitterRobot 7 ай бұрын

Hello! The OdorTrap holder is not required to use OdorTrap packs.

@AR21 Жыл бұрын

hi there I see LR4 finally coming to the UK. but how do you justify £865 when it only costs approx $730 with tax in USA., its roughly $200 more expensive to buy in UK :-(

@LitterRobot Жыл бұрын

Thank you for your feedback about this. The cost difference is due to requirements made by the UK government and the cost of shipping from our manufacturing facility located in the US.

@mysmazz 2 ай бұрын

@@LitterRobotwhat do you mean the costs by uk government- what are these costs??

@blaze3007 Ай бұрын

Just got mine in Australia, cost $AUD1575, Americans are lucky they get it for relatively cheap

@AR21 Ай бұрын

@@blaze3007 that's a lot of money. They could sell more if they weren't so expensive

@Megan.E Жыл бұрын

Not exactly happy with it right now. I just removed it from the box and got it all set up like the instructions says to do. And it's stuck on the solid yellow or the flashing yellow without doing anything with it. It's not spinning, it's not connecting to the app. I can only turn it on or off and push buttons which will only change what type of yellow I'm getting.

@LitterRobot Жыл бұрын

Hi there, we would be more than happy to help! Our team is available to assist at whiskersupport.com, support@whisker.com, or 877-250-7729.

@Marsydots Жыл бұрын

Where do I put the fence? It doesn’t look like it fits anywhere

@LitterRobot Жыл бұрын

Hi! Please see this tutorial for installing the fence: kzfaq.info/get/bejne/qLVnfc-q29LNgps.html

@Hawkeye_Pierce_ Ай бұрын

Their video still doesn't explain it very well

@YouSeeSorrows 9 ай бұрын

I do not see the same screen you show when booting up the app. Mine is pretty much a mirror of your mobile site and I don't see a way of connecting to the box. The box is great. The app sucks.

@LitterRobot 9 ай бұрын

Hi there, we would be more than happy to help to ensure your app is functioning properly! If you haven't already, please contact us at whiskersupport.com.

@paulfison6780 11 ай бұрын

Video is good but the app needs some work. If the Bluetooth does not connect it requires you to re-scan the barcode for each re-try. There is no reason you should ever have to do this more than once. I can't get to the back and the drawer area is too light and the box is downstairs. Not impressing me.

@LitterRobot 11 ай бұрын

Thank you for your feedback about the app! We are always looking for ways to improve the app experience for all Litter-Robot users. We will forward your feedback to our app teams. In the meantime, our team at whiskersupport.com would be more than happy to answer any questions or provide further assistance.

@robertmulrooney9780 Жыл бұрын

How do you change the Odor Trap on Litter Robot 4?

@LitterRobot Жыл бұрын

Hi Robert! We suggest placing OdorTrap in the same pocket as the carbon filter. To replace it, start a Clean Cycle, then open the Bonnet when the Globe is at the Dump Position. This video shows what the carbon filter pocket looks like! kzfaq.info/get/bejne/oMh5odaCzeDTpJs.html

@Stormcrownn 6 ай бұрын

I had to clear all storage data/cache and force close the app, and enabled all permissions. by default android had all permissions denied.

@kevinchard2222 6 ай бұрын

where does the white hard box go in the i robot 4

@LitterRobot 6 ай бұрын

Hi there! Our team is available to provide assistance or answer any questions. To contact us, please visit whiskersupport.com.

@lovelykami 11 ай бұрын

When it turns on, but will not connect and just turning different colors

@LitterRobot 11 ай бұрын

Hi there, we would be more than happy to help get your Litter-Robot connected! Please visit whiskersupport.com for resources and to chat with a product specialist.

@MooCreation Жыл бұрын

Does the app support multi users ?

@LitterRobot Жыл бұрын

Hi Min! Yes, multiple devices can log into the app using the same login credentials. You can also add multiple robots to one app profile!

@MooCreation Жыл бұрын

@@LitterRobot well thats not quite ideal as we can have two owners for two cats for instance

@candacechonka1510 Жыл бұрын

app doesn't allow adding/registering litter box, video suggests you can...

@LitterRobot Жыл бұрын

Hello Candance, we would be more than happy to help! Please contact our support team by visiting WhiskerSupport.com, support@whisker.com or call us at 877-250-7729.

@miriswelt123go4 Жыл бұрын

Wo kann ich diesen in Deutschland kaufen?

@LitterRobot Жыл бұрын

Hallo! Litter-Robot 4 ist derzeit nur in den USA, Kalifornien und Großbritannien erhältlich. Litter-Robot 3 ist in Deutschland auf unserer EU-Website erhältlich: www.litter-robot.com/eu/

@kevinchard2222 6 ай бұрын

still not working cycle light is blinking but it does noncycle

@LitterRobot 6 ай бұрын

Hi there! Our team is available to provide assistance or answer any questions. To contact us, please visit whiskersupport.com.

@impabito3933 4 ай бұрын

I dont have fence

@Conflictinator Жыл бұрын

I need one that wipes the cats' butt, too. What if the cat starts pressing the buttons? Shouldn't the control panel on the unit have a protective cover?

@LitterRobot Жыл бұрын

Hi there! Litter-Robot comes with a Control Panel Lockout feature so you can control it completely from the Whisker app. We have also placed the buttons on top of the unit where it is least likely for kitty to reach. We hope this helps, but please feel free to reach out with any other questions!

@katiegrubbs6039 Жыл бұрын

Is the child playing checkers with the cat?

@katiegrubbs6039 Жыл бұрын

While her parents watch?

@eyekluge Жыл бұрын

cant even connect the robot to wifi. i just got litter robot 4. i have other per stuff from different brands and connecting them to wifi is easy. This just doesnt connect and not even an instruction on how to connect to app

@heatherkingston1445 Жыл бұрын

Make sure your Wi-Fi isn't hidden. My husband had to make ours visible so that I could connect them. Once they are connected, you can hide your network again and the bots will stay connected.

@LitterRobot Жыл бұрын

Hi there, we'd be more than happy to assist! If you haven't already, please send us a message via chat at whiskersupport.com.

@debandmike3380 7 ай бұрын

you have notifications for everything except the obvious -cat is in litter box.

@LitterRobot 6 ай бұрын

Hi there! We appreciate your feedback. The app will track when the cat sensor has been triggered, but it will not send a notification to your phone every time a cat enters. We hope this helps clear up any confusion, but if you have further questions, please contact us by visiting whiskersupport.com.

@jesusjones850 4 ай бұрын

They sent me a used one . When I ordered new. You can tell it's used. I'm so upset . This was not cheap .

@robertjones5501 8 ай бұрын

you will need to buy a new one every couple of years. They are not reliable for long. I have to mess with mine every day to get it to work. It takes up so much of my time just to get the globe to do anything other than sit there half turned. Today I have had enough, its in the garbage and I am happy to return to scooping so I don't have to spend so much time fking with it.

@LitterRobot 7 ай бұрын

Hi there, we're very sorry to hear your Litter-Robot isn't working properly at the moment. Every Litter-Robot comes with a WhiskerCare™ 1-Year Warranty (3-year plan available for purchase), during which we will repair your Litter-Robot at no cost to you if anything goes wrong. We pay for the parts, labor, and shipping. There are no deductibles or hidden fees. Even outside of warranty, we're still available to help! Please visit whiskersupport.com for further assistance.

@ortech715 8 ай бұрын

Where is plus button lol, not at all user friendly for spending $700!

@LitterRobot 8 ай бұрын

Hi there, we would be more than happy to help and answer any questions about your Litter-Robot! Please contact us by visiting whiskersupport.com or call us at 877-250-7729

@brinamarie9525 Жыл бұрын

Why is it that nowhere on your website does it show your contact info? No phone number. No address. On the returns page, the customer gives all their private info, not the company. How does the customer know they can safely return something or know these are not fake reviews? Like that laser pen that supposedly absorbs color. They had real videos and reviews. But it turned out to be a scam and nobody received their order.

@LitterRobot Жыл бұрын

Hi Brina, we greatly appreciate your feedback about this. Our Customer Experience team can be contacted directly at 877-250-7729, via email at support@whisker.com, or via chat at support.litter-robot.com/s/?language=en_US. We also have team members that can offer assistance through DMs on Facebook, Twitter, or Instagram. We do not use any fake reviews. If you can please contact us through any of the methods above, we'd be more than happy to answer any questions for you! 😺

@N1njaSnake Жыл бұрын

This isn't a Kickstarter scam. It's the most established litterbox company of them all, with an international network of partners.

@heatherkingston1445 Жыл бұрын

Are you clowning right now? I was able to find their information and asked lots of questions, no problem. BEFORE I bought my Bots even. 🤣

@MrPootzen Жыл бұрын

Can't log in to your app, fix your servers ffs

@LitterRobot Жыл бұрын

Hi there! We just released a new firmware update today. More information can be found here: www.litter-robot.com/releases.html If you are still having issues connecting, please contact us at whiskersupport.com or support@whisker.com. We're happy to help!

@cassusego4608 Жыл бұрын

Not gonna lie your product documentation is terrible, I can't figure anything out and your video is largely devoted to installing an app. I've never been bamboozled for this much money and I gotta say it don't feel good.

@LitterRobot Жыл бұрын

Thank you for your feedback, we're so sorry to hear your Litter-Robot isn't working properly at the moment. Our Litter-Robots come with a WhiskerCare™ 1-Year Warranty (3-year plan available for purchase), during which we will repair your Litter-Robot at no cost to you if anything goes wrong. We pay for the parts, labor, and shipping. There are no deductibles or hidden fees. We have a team of product specialists that would be more than happy to resolve any issues for you! Please submit a ticket by visiting WhiskerSupport.com or contact us at support@whisker.com.

@brandiwoodson6886 Жыл бұрын

I had no issues

@dnijulie Жыл бұрын

@@brandiwoodson6886 Me either!

@user-hg3hn5lo4p Жыл бұрын

Personally, the directions couldn't be any clearer for me!

@MiMi-ce3ss 10 ай бұрын

Instead of complaining. Customer Care is always available. Litter Robot is a genius invention, my cats luv it and so does their mommy ❤

@isaacjimenez9453 10 ай бұрын

I wish I researched this before my girlfriend bought it. All I see is tons of terrible reviews of how this doesn’t work and mine also doesn’t work. This shit is ass don’t buy save your money

@LitterRobot 10 ай бұрын

We are so sorry to hear your Litter-Robot isn't working properly at the moment. Every Litter-Robot comes with a WhiskerCare™ 1-Year Warranty (3-year plan available for purchase), during which we will repair your Litter-Robot at no cost to you if anything goes wrong. We pay for the parts, labor, and shipping. There are no deductibles or hidden fees. To make a warranty claim, please visit whiskersupport.com.

@LouieLouie505 Жыл бұрын

Shitty customer service. I loved my machine until it stopped working. Repeated requests for help have not be answered. Be warned!

@LitterRobot Жыл бұрын

We are so sorry for the delayed response. Have you been assisted yet? If not, please send us a direct message on Twitter, Instagram, or Facebook with your support case number and serial number so we can resolve any issues for you right away.

@EmmaHolland 2 ай бұрын

The service is realy bad. I ordered the robot and writhing 24 hours I contacted them saying I forgot to add the extended warranty to the order. They then said that’s too bad we have to upcharge you for that. So get this the robot was in shipping. And because of this instead off paying the normal €100 I had to pay €145. I didn’t even receive the damn thing and that didn’t matter I still needed to pay €45 more. That’s just criminal behavior that’s stealing.