When I worked at McDonald's and people said "you just lost a customer" I would always start laughing

As a Target employee I can tell you this is how they act

While I was working at Lowe's, I had a customer yell at one of the girls up front and made her cry. I stepped in and asked what the problem was. She was mad because the girl asked her for her phone number to find her order. I said I would take care of it. I found her order and asked her to drive up front and I would personally put it in her car (she was picking up a Christmas tree of all things). I loaded up her car and before she left I said, "ma'am I believe you owe my cashier an apology. You were extremely rude to her for simply doing her job(she starts to interrupt me and I hold up my hand) ma'am you owe her an apology and I think that since you are picking up a tree for Christmas you must understand the holiday spirit , which seems to me you have forgotten. You made her cry and I am sure that was not your intentions correct"? She looked at me like I was nuts but marched her little ass inside and apologized to my cashier for being rude. Maybe if more manager's put people in their place then they wouldn't behave like the spoiled brats they are. Just my two cents.

as a former front end manager at Walmart, I dealt with ALL the store complaints. The amount of times I got called up for ridiculous shit like this is insane. Loved the skit. 10/10

As a retail worker I can relate

It's actually crazy how accurate this is. That even after you make it right or even extra compensation for the customer they will still be upset xD

Working in retail only shows how little regard and respect some people have. And also general intelligence. Many customers are mouth breathers buying things they don't need or understand especially in Tech only to get frustrated with you when their own ignorance makes it difficult to assist them. Not all are like this to be fair. But it's clear whoever made that saying, "the customer is always right" was some corporate suit that never had to interact with them.

The irony is that you get way more free stuff when you’re chill about the problem. I remember I ordered some wings at a bar and an hour later they hadn’t come out, it turns out the new server forgot to ring it up. I didn’t make a fuss, got a 30 piece on the house as well as most of my drinks comped, and still left a good tip. Man those bartenders still hook me up to this day. You can scream like a toddler until you get what you want, or you can treat people right, and get the same in response.

I’m a manager in the food service industry and I had to go back and forth with this Karen because she wanted to argue that the stuff she sent back wasn’t taken off her bill. It was, I did it personally. And she didn’t want to pay for a drink her husband drank. I wanted that smoke and I treated her like a child

Griffy is the Voice of all retail employees out there bruh. You can tell this dude experience all those bullshit first hand. Now this shit finna be scaring me cuz im supposed to start my first job as a retailer next week, so fuck yeah I might encounter a few Karens but it is what it is.

Man, this is def my new favorite sketch!

I remember working as a big box cashier. It was vital to my development . You Learn how to read people. Some customers were so miserable that you could see how much they hated their lives without them saying a word. They waited to be interacted with. They waited to witness a mistake or to experience some sort of slight. They prayed for these moments so that they could unleash all of their self hate. They’d be willing to wait for hours to speak to the manager just to be heard. Shit was sad and hella entertaining.

As a cashier, this gave me PTSD 😂😂

Everyone give this man a standing ovation for continuing to make videos like they were done in OG YT. No extra special effects or nothing fancy. Just damn funny and simple!

I once had to deal with one customer that was an absolute assface to the point where they were verbally harassing me. I dealt with it for a minute straight and when I started to show I was getting tired of it they got so offended, asked me for my name (gave them a fake one) and all they did was write a bad review 💀

As someone in customer service i felt this shit bro lol

Stuff like this is why I hated being a cashier. Customers think you're the source of all the problems in the store because you're the last person they see before leaving.

Always hilarious when they threaten with, “You just lost a customer!” Like oh no! The store is going to have no choice but to close down without your business!! 😱😱😱

worked at target, this is very close to what happened to me. Lady was pissed and complained so much that manager just gave her a gift card just so she could leave. I really wish we didnt reward that behavior

Basically Karens in one video. Perfectly executed, Griffy.

As someone who has a part time job on costumer service, my company literally wants us to act this way whenever someone has a complaint, no matter if they treat us as if we weren't human. They literally give gift certificates everytime a slight inconvenience happens, literally rewarding this behavior. Edit: For the ones that wanna know what the company is, for uh, reasons: it's not worth it lol. Everything costs from 35$ and up for things you could easily get for WAY cheaper on the store next to you. Very overpriced and they supposedly deliver "more quality", but still, VERY overpriced. So essentially, they would be getting their money back with a gift certificate lol, but they still give them out like candy.

I love the customers that get pissed and start cussing while walking away because they want to throw a fit and act tough but are afraid of the confrontation.

As a customer support.. this hits home so hard. We have those customers on a daily basis and I wish I was exaggerating. I don’t know exactly what is there to overcharge but they keep on calling trying to raise a complaint to the higher ups for no reason. Once, I had to deal with a client who called on us saying she was overcharged, I checked her details and everything was okay, but she kept on saying that she paid in store more. Legit the management went on to my chat with them and asked what is going on why is it taking so long so I asked them to assist and listen to the call. We suggested her to take a picture of the receipt to send it over to our email. Can’t, not talking over from a phone that could take. And she started explaining how she was bedridden, a refuge, had a disability, told me to take a car and get her to the store. We can only check the details of store purchases, but can’t do anyrhing about them unless the purchase was online. So we came to the conclusion to send her some gift voucher because she sounded furious wanting to speak to the higher ups… Also that was a call that popped in the system 1 minute before we had to log off. :) Was a fun 15-20 min after work.

Customers really think I’ll do this. Then they realize really fast I’m not a member of the “customer is always right” group.

I honestly loved when people asked to speak to the manager because then I could pass them off to someone else.

I worked at Dollar General and I can TELL YOU, this is LITERALLY as accurate as it gets! Never want to work retail again.

Exact reason why I REFUSE to take another CUSTOMER SERVICE job! I just don't want to have time for these kinds of people or their behaviors. If I'm helping anyone now, please, let it be non-phone and even non-chat related. Some people just swear that we as representatives can fix their problems and then go off on us when we tell them that we can't. Like bruh? I'm not getting fired for you. Smh.🤦🏾‍♀🤦🏾‍♀

His acting so good at this point I actually be forgetting he’s talking to himself 😂

I love when they think that an employee somehow has direct control over the entire company

Protect this man at all costs.

Customer: "I am never coming here again!" *Returns* *2* *days* *later*

Yup this is normal for us retail workers. Never dealt with the money stuff but man to see my coworkers deal with these types of people. Its just annoying and stressful to even think to being in their position to take care of situations like that

I kept having to explain to a lady that her 30% off coupon didn’t work on sale items, and she started complaining that it wasn’t her fault we didn’t do our jobs. Then our manager told her to basically kick rocks.

This man just took it back to his roots. Every fan new and old knows this is what he did and still does.

One time, I was selling an item and a customer wanted to exchange it, so i did, and mind you the tax still has to be charged regardless of an equivalent priced item. The additional tax the person had to pay was LITERALLY ONE DOLLAR. She kept pressing me to call for manager upon manager, until the store manager had come to tell her he will credit her himself later on. This hit so close to home lmfaoo retail workers deserve better

I love how those glasses be making his eyes look bigger 🤣🤣🤣

"That's not nearly compensation to make up for the damage you have done in my life" "Then what can I do for you step-customer"

Griffy remains goated 🐐

My favorite was when I worked in retail, people tried to return stuff that we didn't even sale. It was store brand FOR A DIFFERENT STORE. Then when they couldn't return it, they would say "I'm never shopping here again" to which they got a "apparently you didn't already so bye"

The PTSD from my retail and customer service background all came flashing back at one time

This is so on point. I love it when the manager comes out and they tell them no and then they ask for the managers manager

“this mf doesn’t miss. in the heat of battle, he don’t miss. in the heat of controversy he don’t miss.” - snoop dogg

I had a lady come in to our restaurant getting mad over a 1.00 double charge mistake and she caused a scene wanting to talk to the owner over 1$ this world is crazy when it comes to a dollar

Working at home depot as the supervisors 2nd (i forget the title, but when the supervisor wasn't there I was acting supervisor for returns) this lady came in and wanted to return $2k+ worth of assorted tile and flooring. She had a buttload of receipts and it took forever to get through. The two parts that sucked were that some of what she was returning wasn't on her receipts. So, part of her return would be store credit. She wanted all $2k returned to her at that moment. There is no way possible for it to be given to her and she leave with that amount cash. I told her that we would be issuing her a check and she would get it in 3-5 business days. She was having non of it, and proceeded to throw a fit. I told her we don't carry that much cash in our registers and it's against company policy to issue a cash return of that amount. It wouldn't have been a problem to put it back on her cards if she paid it that way, but she paid cash and the part that made it worse was the issuing of store credit. She wanted cash no credit. Long story short, my store director got involved and sent her on her way to wait on her mailed check.

His grudge on Target will not die

The emotion he put in that reaction though

Maybe it’s the fact that I didn’t work at a retail store for too long. (2 months at most). But, at my first retail job, I surprisingly didn’t really have any issues with customers. My issues were mainly with my 2 managers, one of whom I didn’t like from the very moment she spoke to me (I knew she was gonna be annoying as hell, and she was). And the other one who seemed nice at first, but just end up being bossy, didn’t speak clearly, and was kinda just ungrateful, and did me REALLY dirty during the Christmas season. I asked her in October if I could have 2 weeks off during the Christmas season to go see family in Texas then hit Florida. She said I could only have 1 since “Christmas is their busiest time.” So I sacrifice going to see family in Texas and figure I can work and make some good money for Florida. Come Christmas time I get no hours, she doesn’t speak clearly to me about how to change my schedule (it had to be through the system indoors) and even after I did, they still didn’t give me hours. So stayed home for nothing and couldn’t even make some money for Florida. AND it turned out they had a special app to talk to each other (because we can’t message the managers directly) and get extra shifts that they never even bother to tell me until 3 months after I started working there. And when I called them about it, another manager was like “It says here you took these 2 weeks off.” I was so angry. I held the door open for her on my last day on the job since her hands were full and she was struggling to hold it all, and instead of saying “Thank you.” She scolds me for being late (even though we both arrived basically at the same time). I wanted to tell her off and just leave and close the door in her face (it was too early in the morning for that BS). But, I never really had a negative experience with a customer. I guess I just got lucky in that sense😭😂 But, I’d probably NEVER work there again though.

The funniest part is, if you're just nice to your fellow human beings, more than likely they'll be willing to help you out. I have no idea why people think this mentality does anything.

*Customers like those are the ones who make me want to quit my part-time job. I'm just glad the good customers keep me sane.*

As someone who works at Chick-fil-a I can confirm this is how we are expected to react to upset customers.

That whisper to talk to the manager sent my sides to the moon 💀

Lmao this is so relatable. Customers really try to sue the company cuz you gave them a sprite instead of a coke

Funny that Griffy actually used to work at Target lmao

Anyone who has ever dealt with the general public or worked in CS before knows that some customers are so utterly ridiculous and absurd that it boggles the mind

"Let me speak to the manager", the manager laughs at the customer

This is 100% accurate.... Now we need one showing the reality of what the employee does and thinks 😂

This is so God damn relatable.

Even when you say sorry a bunch of times that doesn't stop them complaining.

That close up shot at 2:00 was more close up than I anticipated even after being a long time longbeachgriffy fan.

The sad thing is that there are really customers like this

I lost it when he said "To the manager" 😂😂😂😂

"Yeah! He double charged me TWICE"

As a grocery store cashier, I felt this

REAL. shoutout to the bros working in retail y’all going thru a lot ❤

As retail employee myself I can confirm

I remember this one lady wanted the wrapping paper for a vase and I checked every register and she just looked at me like I should just snap my fingers and make it appear.

I like how they still aren't satisfied even when the employee they acts the way they want to.

They expect you to fall down and give them the world 😂

By far the most underrated content creator of all time. Griffy is getting blackballed by the KZfaq industry.

"buddy" and "hey guy" are already infuriating enough

That was the nicest employee ever.

Me,the guy who actually used to work as the manager at a convenience store: "Huh? Why'd you call me? Just take 50 cent out of the register and hand it to them." The answer I always get: "But they paid with credit card!" The worst case I ever had was a customer demanding we refund him for a packet of batteries because they didn't last more than 2 weeks. He also demanded we reimburse him for the gas he used to drive back to the store. I wish I was kidding, I had to call the cops after he started knocking over shelves and watch them escort him out kicking and screaming over 7$ worth of batteries. He was also yelling "POLICE BRUTALITY" all the way out, because of course.

This is precisely why I'm scared to find another job in the customer service although I did this basically all my life... Once you know what it feels like it's the end of the world 💀

I really like the idea of when someone complains. Completely over reacting to see how they feel

As a Chick-fil-A employee, I can confirm that this stuff happens every day.

Lol this is very accurate. My parents did this shit all the time. You need to do a part 2 where the person gets to their house, realizes they were over charged, and freaks out about how they did it to them on purpose

As someone who's worked at customer service, this hits home. I've experienced all the different types of Karens. They normally do that cuz they belittle the workers.

When he said " let me speak to the manager " i felt the pain

I’m always stoked when they ask for the manager. I don’t have to deal with them anymore

As a sales consultant at a dealership I can confirm this is real for us as well. They have the smallest issue with their vehicle and will act like I purposely went out my way to sell them something that I knew would have problems so they can blow my phone up about it.

I worked at Kmart as a teen, and whenever a customer demanded to speak to a Manager I would voluntarily escort them to the Manager on duty. I enjoyed watching the disappointment on their faces when they realized that such threats didn’t scare me or my delinquent group of friends 😎

I’m currently happy that I work at a bar and I can literally kick out and ban anyone I want.

That end song was the most fulfilling part of my year so far.

When he brought up the phone, I felt the pain instantly 😭I worked customer service but thankfully never dealt with customers face to face. I feel for the people who do

This is by far one of the best acting peformance he had pull, what a great closing act embracing the super sayin Karen

Had a customer made me call the manager the other day because the cake she wanted to buy was a dollar more than she thought I hated that manager too but even she was like "Alright lady..."

Their favorite quote: “it’s not about the money, it’s about the principle”

I will always let a customer know how little I care about my mistakes with a smile on my face

Longbeachgriffy and scott seiss need to a collab because they understand the retail life better than most people

The "im taking this to social media" 😂😂

I bet Garnet is the manager and beats the customers ass, Steven doesn't deserve this kind of treatment.

I needed this

So real. I’m a manager at Walgreens and I’ve had people stay at the register for 30+ min trying to figure out how to apply a $2 off coupon and we all just stand there like 🤓

Whenever they say I'm never shopping here again all I can do is laugh. Like I give a damn?

When I was 18 I worked in a supermarket during the summer holidays and I was basically just the dude stocking shelves and the kind of humans you encounter is crazy. Those 6 weeks showed me why you don't want to work in direct contact with customers. I had an old guy actually being mad at me because we didn't have the brand of beer he wanted, as if I had any influence on that. Some people asked me to check if stuff was still in stock in the warehouse because the shelves were empty, which isn't the most unreasonable request, but the amount of stuff in the warehouse is crazy and I am sure as hell not looking for and opening a new pallet of products just so you can get one pack of chewing gum or whatever. You just get complaint after complaint as if the 18 year old kid stocking shelves can do anything about it but people don't care.

I mean, there’s always THAT ONE employee that acts like their job on the line 😂😂😂.

As somebody who used to work in customer service and pizza delivery. This legit they way they want us to act. One time, some idiot was complaining about a pizza they ordered a week and a half ago, I didn't give a shit anymore so I gave them like 3 pizzas, a 24 piece wing and 2 orders of breaksticks all for free. My manager was just like "that's what corporate wants" and shrugged. Guy was lucky he was just an idiot tho and not rude otherwise he wouldn't have got shit from me. Be nice to customer service people y'all. We just trying to get by, and odds are good if you nice, you may actually get what you want.

My favorite is when people come into my store asking for donations for their charities and clubs and shit. When I say 'we don't typically donate, but I'll make sure the owner sees your flier', they get SO PISSY and rip their flier back. Like I insulted them for saying no to their held out hands.

"Ma'am, this is a children's hospital"

I love how people resort to filming to “resolve” issues