This is a very helpful resource. Rob's exactly the kind of guy I imagine working at Taylor: joyful and passionate about his craft. And of course Meg is as delightful as ever.

She does a great job of asking questions and feeling conversational.

Humidity or lack of it isn't a big problem in the UK for the most part. We get fairly high humidity at times and almost never get low humidity. Some houses might not be well ventilated; so long as you keep your guitar in a well ventilated room and not in a damp storage area or close to a heater you should be okay. I have a hygrometer and dehumidifier to be on the safe side, not just for my guitars but for other gear too and keep the humidity down but I don't think for a single guitar you'll have any issues in most houses. Just keep it well ventilated and away from heaters and you should be okay. Hygrometers are cheap and worth getting to keep an eye on humidity levels. As I type this it's 67% relative humidity outside and 56% inside (without the dehumidifier switched on). I could easily get it down to 45% (I have the dehumidifier set at that level) which is ideal for wood and I'll probably do that but 56% isn't too bad and my guitars have survived much worse.

I have dealt with Rob on an issue with a AD17 BT, he was a true professional and very courteous

Good interview, Meg.

this was very good and helpful!

Nice video but Taylor headquarters San Diego is not anywhere near Sunset Blvd or the Hollywood sign, both in Los Angeles.