Glad I could help you! Jeff

You're welcome! Keep me in mind when you need to change your Neptune washer bearings and seal. I also rent the special tony tool bearing replacement kit. Jeff

Hi Michael, You're welcome! Let me know if you need anything else... Jeff Hartman "The Neptune Man"

Thank you for the feedback! I'm glad you saved a service call. Jeff Hartman

Hi, you're welcome! If you need anything else give me a shout. I offer Neptune bearing and seal kits as well as the tony tool kit rental for when your bearings start getting loud. Jeff Hartman "The Neptune Man"

Hi David, You're welcome and I'm glad I could help! Please keep me in mind when your Neptune sounds like a jet plane taking off... Jeff Hartman "The Neptune Man" 

Thanks for the Update! Jeff Hartman

G.W.-Thanks for mentioning cleaning out the little black hose. Probably the cause of a lot of the mold.

Thank you for the feedback Julian! I have a question for you.... Do home projects like Neptune washer repair provide quality time with your loved ones? Jeff Hartman The Neptune Man

neptunewaxmotorcom Well, my wife certainly appreciates having the washer fixed and the dryer too. I did the door boot on a Sunday morning with my wife nearby paying bills. It's nice that folks like you take the time to post a video on repairing these machines. My son learns that his dad can fix a washer, change spark plugs, oil, filters etc. My son saw me with the washer apart and the parts arranged throughout the kitchen. These are "quality" times well spend with the family for sure.

I don't know if I agree that re-attaching the spring is the hardest part. Maybe. But, without a doubt the most time consuming part was FINDING the spring when it slipped off the first time! I finally found it, after about an hour of looking, hiding behind the wire harness on the floor of the machine, back in the very back behind the motor and control board and under the drum.

videocoop Hi, that's why it is important to wear safety glasses when working on appliances everyone! Thank you for the the feedback. Jeff Hartman

Thank you! Let me know if you need anymore assistance with your Neptune washer.

Sounds like you got a pretty good deal though if it works well... Jeff

Thanks for the feedback! Jeff Hartman

You're welcome Charlotte! Please tell your friends about me so they can save money on their appliance repairs too. Jeff Hartman "The Neptune Man"

You're welcome! Let me know if you need anymore help. Jeff

Oops I meant mah4000 lol

Hi Dave, Thanks for the message! If you need anything else let me know. I offer the Neptune bearings and seal kits as well as the tony tool kit rental. Jeff Hartman "The Neptune Man"

You're welcome! Jeff Hartman

There should be a drain hole in the boot at the bottom where the nipple is located. It's possible there was an issue when they made the door boot. I've never experienced that though. Jeff Hartman "The Neptune Man"

Hi Dustin, I would see if the water is over flowing the water dispenser. Open the dispenser lid when it starts to fill and see if it is over flowing. The softener/ bleach hoses leaving the dispenser can become clogged or perhaps there's another obstruction with the water flow. Let me know what you find. Jeff Hartman "The Neptune Man"

WOW....Thank you so much for your quick reply....So I just tried what you suggested. I started the machine with "Delicate"..."Warm/Warm" water Temp...."Quick" wash. Pressed "START" and water flows to the soap dispenser as normal but nothing to either the Softener or Bleach Dispenser....but again immediately (5 seconds or less) I can hear it (water, more of a dropping than a dripping sound) and right at my left & right feet are two (2) LARGE pools of warm/hot water. So I stop/pause it and open the door and the door is wet (inside) as well as the clothes are starting to show signs of a little water. This all happens before the door "locks" to show you how much and how fast it begins pouring at my feet. I checked, it is NOT coming from the door or around the door. Rather (I cannot lift the machine) but from UNDER and it seems and sound as if it is right below that front fascia panel. Also, that screw, when I so stupidly tried to poke that drain hole became stuck. I tried to get it out but no matter how much I tried to back it out (twisting/turning left) it just went deeper and after a couple of turns it was gone. Again the machine worked perfectly until I messed up and used a screw instead of a Q-Tip. The machine literally had just finished a load before I decided to try and clean that drain hole. Any ideas Jeff? Again thank you so very much for your time, Dustin

Dustin, the next step would be to remove the front panel so you can maybe see where the water is leaking from. There could be a crack in the door boot since they flex quite a bit when washing the clothes. See my how to inspect the wax motor video on my neptunehelp.com/index_files/Page482.htm page and it will show how to remove the door, front panel. You could reinstall the door and start machine and maybe have a better look at where the water is coming from... Jeff Hartman "The Neptune Man"

Ahhh….you beat me to the post. I DID IT…I FIXED IT!!! First of all, thank you so much for the informative video as well as your responses. I apologize if this is a little long, but, it might help someone else in the future. I watched your entire video from beginning to end and something you said caught my attention. It almost seemed as if it was an afterthought to you as you were showing us how to do this repair. When you disconnected the black drain tube that connects the "boot" to the basket, you mentioned that some earlier models just dripped in that hole and that was that. Then you went on to mention that for those that would like to have it connected like this model washer, they could order that little drain tube and then drill a hole into the basket (like this model has) and it would drain as the pump drained the basket. So I thought, if that area has water being sucked out by the pump, it also possibly holds water as it begins to fill. I don’t know, it made sense to me and maybe I am not explaining my thoughts correctly, I apologize. Anyways, I decided to do exactly as you just advised before this post and began to slowly remove things to see if I can locate the cause of this large leak. I figured at the very least, I tore or punctured the “boot” with that screw. I watched the last step where you began securing the boot by pressing the rubber back to the “shroud” So I began there, by removing the boot from the “shroud” After I did this, VERY carefully as to not tear it, just in case. I was able to see that black drain tube you spoke of and there it was, hanging, disconnected from the “boot” with my screw dead center in the black drain tube but still connected to the basket. I could not safely remove it from the basket with pliers because the front panel was still attached. So I followed your instructions just enough to remove the front plate/face of the machine. I then removed the entire drain tube. I removed the screw and to my surprise it was also FULL of hair and sand. I also found a hair pin and a small rubber band inside of that tube. I also pulled some light debris from the drain hole where it connects back to the basket. Anyways, I carefully put everything back together and that’s that, it works. No leaks and everything is working normal. I really thank you Jeff for your time, instructional video and responses. You saved me a lot of heartache and serious money. BTW: I am very surprised at how much water came out of that little tube. Dustin

Greg Andrews Hi Greg, if you have a plug you should be able to pull it out. Otherwise, you can carefully drill it out with the largest drill bit that will fit in the nipple. Thank you for the feedback. Let me know if you need anything else... Jeff Hartman "The Neptune Man"

+checksandbalance89 Yes, the Neptune door boot will arrive with a plastic plug in the drain and it will have a clamp on it as well so if you decide not to add a drain you will be all set. See www.neptunewasher.com to order a door boot. Thank you, Jeff Hartman - The Neptune Man

thaddeus tabotabo Hi, all of the solid door panel (no window) Neptune front loaders use the same door boot. See my www.neptunewasher.com for more information. Jeff Hartman "The Neptune Man"

Hi Tim, I know clients that have tried cleaning the door boot but it takes some work and it seems to get moldy quicker if you don't keep the cleaning up. Jeff Hartman "The Neptune Man"

Hello, it could be overfilling or not draining properly. You can lay the discharge hose down on floor if you have a floor drain close by and the water should naturally drain due to gravity if you do not have a clogged discharge path. You could remove the pump and take it apart to see if there is anything caught in there. A dime can get in there or even lint buildup on older machines can cause draining issues. If you have a timer knob (non digital) based Neptune the pump is controlled by a switch in the timer so as you rotate the timer knob the pump should turn on in certain places and you can carefully verify you have 120VAC at pump terminals. If you have 120VAC but no pumping then I would remove pump and take a look inside. Jeff

Hope Stuart I'm sure you figured it out by now since this is dated, but I'll throw this out there anyway. The door tends to leak for two main reasons; 1) Your door boot has a tear (or several), or 2) The inside panel of the door has developed a hole. This is typical when larger items or items with rubber are washed. The spin cycle runs at such a high RPM that the plastic inner door panel can actually be melted. Once that happens...keep the towels stretched out and cycling through. The door will leak from that point on.

Those glass door models have a cable/spring that goes around the opening. You will have to peel the rubber back to get to cable and i usually start near the door latch. Some windowed washer door boots have some glue on them so you may need a utility knife and can re glue with RTV or silicon when re installing. Jeff

Hello, More information on solid door panel Neptune door boot can be found here jeffhartman.appliancepartsupply.com/inquiry.php?id=12002533. Jeff Hartman "The Neptune Man"

Hmmm. Because that is a Maytag Neptune front load washer... not a dryer. You can also call the door seal a Door Boot and Bellows as well. Jeff

Hello, I've helped local clients replace the door boot. You could have a friend help you perhaps? Jeff