Apple uses water damaged boards in Apple refurbished devices

No video

Apple uses water damaged boards in Apple refurbished devices

Рет қаралды 177,762

iPad Rehab Microsoldering & Data Recovery

Күн бұрын

The independent repair community gets a lot of criticism to the tune of "only Apple is 'qualified' to repair Apple products." This creates the impression that when you choose to pursue any kind of warranty replacement at Apple that the refurbished device you are getting is superior to what you might get if you just took your device to be repaired at your local quality independent repair shop.
This might not always be true, and consumers deserve the right to know what they are getting. Here we see an Apple refurbished iPad mini that was sold by Apple despite water damaged components on the board, and no longer conforming to the original design at the power management chip, plus evidence of excess heat on the board.
It failed due to common drop damage that an original board would not be susceptible to because of underfill on the PMIC chip.
We are seeing a lot of touch ic problems in iPhone 6/6+ Apple refurbs in addition to original Apple devices. If a cracked screen phone that has had a drop is returned to Apple for out of warranty replacement, the refurb process does not change the touch ic chip, and therefore the refurb phone is particularly susceptible to touch ic problems since the board has already been subject to drop. We are seeing many examples of people with touch ic problems that take the phone to Apple and pay the $299 out of warranty exchange just to have the same thing happen to their refurb replacement phone.
They could have just had their original phone addressed at independent repair to have a new touch ic soldered on the board robustly, for much less.
If you think that Apple repair is always superior to independent repair---think again.
Support our work by sending us a repair, buying supplies or coming for training. www.ipadrehab.com
All the tools and supplies we use in videos are available at www.ipadrehab....
Jessa’s Equipment Links:
Our thermal camera recommendation:
Seek Compact Pro for Android amzn.to/2J5kkfA
Seek Compact Pro for iOS amzn.to/2RXrF4H
Macro Close Up Lens for SEEK COMPACT PRO THERMAL CAMERA tinyurl.com/5d...
›Charging:
USB ammeter: amzn.to/2k2suZN
Bona fide MFI charging cables
Anker: amzn.to/3u3GqIG
Anker USB-C: amzn.to/3KIMbSm
›Microscopy:
Recommended microscope: amzn.to/3IyoBFT
Light ring for microscope: amzn.to/2iRRdOt
Barlow lens: tinyurl.com/4n...
›Soldering:
My soldering station with standard iron: amzn.to/2hG656k
Primary soldering tool--mini hot tweezers amzn.to/2hY5DN5
Favorite tips for mini hot tweezer: amzn.to/2iSKF67
Favorite tip for standard iron: BC2 amzn.to/344iWZ2
›Ultrasonic cleaning:
Crest iphone sized cleaner: amzn.to/3qVxO52
Branson EC cleaning fluid: amzn.to/2iSVuFq
›Hot Air:
My hot air station: JBC TE-1QD not available on Amazon, $1500
Recommended station Quick :tinyurl.com/2p...
›Small supplies:
My favorite tweezers--store.ipadreha....
My favorite flux:amzn.to/2iCy5Vm
My favorite solder:amzn.to/2hY1gBA
Kapton tape: amzn.to/2iqxVAY
My blue mat: amzn.to/2jfAiKp
Cutting board I solder on: amzn.to/2kDO0XJ
Low melt alloy:amzn.to/2iqITGB
UV light: tinyurl.com/39...
›Diagnostic tools:
Tristar tester: tinyurl.com/35...
DC Power supply: amzn.to/2iRN9hj
Multimeter: Fluke 115 amzn.to/2iqMmou
Fine point tips for multimeter: amzn.to/2iRPjgP
Freeze spray:amzn.to/2iuNZnE
Zxwtool: tinyurl.com/2p...
Storage Repair Case:
Christy’s Favorite for iPad Repair: amzn.to/3KIhQD6
Jessa’s Favorite for iPhone Repair: amzn.to/3qYTgGc
Large Size for iPhone Repair: amzn.to/35m1Gzh
iPad Rehab is a participant in the Amazon Affiliate marketing program and may receive commission for orders placed through above amazon affiliate product links.

Пікірлер: 478

@Dippmip 5 жыл бұрын

you all say 'oh thanks I will never buy refurbished again' but if apple lies about their refurbished products , why trust them on their new products?

@Nick-P75 8 жыл бұрын

I used to work for a refurb company in the UK contracted by apple, I witnessed much water damaged iPhone 4 and 4s boards being treated in ultrasonic baths and then baked in infrared ovens, then my departments job was to put some of those crappy boards with an LCD and housing. I was shocked at first but now I know it is commonplace and is completely acceptable in all electronic device industries. I did not work there long felt so uncomfortable.

@ArcadeMachine15 7 жыл бұрын

Nitesh Patel I would too. That's awful business practice, I guess we know to never buy refurb now.

@ItsCheddar 7 жыл бұрын

+ArcadeMachine15 (wescoolya) Considering how often it happens, compared to how often it fails to live up to expectation, it is a safe investment to make; one with very low "insurance payouts"

@tryitout-701 4 жыл бұрын

Under what condition were they selling them, good?

@pr0xZen 4 жыл бұрын

@@tryitout-701 The idea ia that Apple never does individualized repair like your local unauthorized repair center does. When you bring your defective or damaged phone to the Apple store / an ARC, whether it's covered by warranty or not - they send your device off, and you get _a different,_ "refurbished" phone back. The reason they do this is to save Apple money. That's why the majority of devices overall, get sent to large refurb centers with hundreds to thousands of workers, usually centralized in the cheapest locations in the world for low wages and minimum corporation taxes. The economy of scale makes this arrangemen advantageous for them. The downside is shipping and turnover, for time. So when you have to wait 2 weeks - your actual device wasn't shipped off, repaired and returned. Those two weeks is just the time it took for the device to reach intake inspection and get the go-ahead (the actual full process takes substantially longer). - Apple _could_ give you the refurbished replacement right there in the store, if they wanted. This is one of the big reasons you don't get to keep your data, even if ie. just the screen was broken. Because what you're getting back, is someone elses phone. I don't know if they program refurbs (differently) these days. But earlier one easy way to tell that you got a different device back, was checking the IMEI code vs the one on your original receipt or the box it came in.

@dylanmclaughlin3895 8 жыл бұрын

"we can't fix motherboards and anyone who can is lying" my ass

@vikramkumaran7038 8 жыл бұрын

Louis Rossman did exactly that while drunk off his ass on jaigermister

@dylanmclaughlin3895 8 жыл бұрын

I'm just saying because they said THEY couldn't

@JeffreyAbbinante 8 жыл бұрын

@SIVAfixtron 8 жыл бұрын

You are 100% correct. They don't retain its gluing method after replacing ICs, in the companies. I use to raise this issue in seminars and meetings. I even asked the Nokia to supply the liquid to inject after replacing the chip. They refused, and never bothered . (When I was working for NOKIA). Even implementation of manufacturing faults (which I use to find and report to Managers) took six months in the updated manual or quick update news. That's how the Industry is. By the way your skill and knowledge is very good. I can see myself in that type of repairing (Level 4, the highest in NOKIA). Cheers

@RightToSelfDefense 7 жыл бұрын

I am glad I watched this video, because I was considering on buying a refurbished iPad mini. Did not know that Apple would permit such slipshod work.

@aashis555 8 жыл бұрын

I can see your frustration Jessa. People are ok when big corporations abusing them. If I had refurbished and sold that to the customer, they would be spitting fire by now. ahhhhh

@JessaJones 8 жыл бұрын

+Aashish Shrestha that is so true, and I totally don't understand it.

@aashis555 8 жыл бұрын

+iPad Rehab I hope this will help. www.iresurrectrepairs.com/#!blog/fx62o

@megajimmyhat6333 8 жыл бұрын

+iPad Rehab because with big companies complaining gets you no where... It's bullshit how the just tell you to deal with it, or go somewhere else...

@crossvadar249 7 жыл бұрын

Just like the GOVERNMENT

@abdullahsameer9224 7 жыл бұрын

iResurrect Repairs 😂😂😂😂

@TinkerManMick 5 жыл бұрын

8:55 - think apple forgot to solder something down properly too. Cap or resistor? Love your vids!

@SDS-1 8 жыл бұрын

Louis Rossman brought me here.

@____-gy5mq 5 жыл бұрын

That's strange.. KZfaq brought me here.

@SGprooo 4 жыл бұрын

bananaman it’s the same

@alzoron 8 жыл бұрын

It's impossible to properly repair an Apple device without a properly calibrated Reality Distorion Device.

@cunjoz 6 жыл бұрын

Don't forget the flux capacitor.

@garden0fstone736 2 жыл бұрын

Extra money for a onlyfans meetup

@lyfandeth 5 жыл бұрын

In the auto electrics industry, starters alternator are both refurbished and remanufactured. The difference us that "refurbished" just means "fixed what was broke" while remanufactured means it was torn down to the frame, and every part was checked to make sure it met OEM spec in every way before the "new" unit was assembled. The consumer electronics industry only "refurbishes". May even leave a half dead battery in it because, hey, it still works.

@jakeandjames1000 8 жыл бұрын

I've bought refurbished devices from apple before and had no problems with them. but very informative thx for making people aware of this

@JessaJones 8 жыл бұрын

+Cam R no

@Javafiendcuppajoe 8 жыл бұрын

I'm more inclined to believe Jessa. I also NEVER buy refurbed products.And yes I am a PC elitist.

@Uriahjw 7 жыл бұрын

I agree with you, electronics is the same weather it is in a phone, a note pad or what have you. I think it is so funny people get the misconception that only the makers of the product can do the work. I worked at Apple in Colorado in the 90's and I can tell you we saw a great many repairs. I was proud to make sure that the product I worked on looked as new as possible. In Fact we were not allowed to put boards in that looked like that. It would have to be totally redone in the board shop downstairs before it could be put back into any unit. Quality should be the first thing on the techs mind when he/she is making the repairs. Thanks for the great video!!

@K4gixxer1000 8 жыл бұрын

I found the same thing out after my niece broke her screen and they gave her a refurbished phone that kept dying it wouldn't stay charged so she gave it to me after she got a new one! So I figured bad battery or charging dock and when I opened it up all the white stickers was red and it was in a life proof case and still never seen water I tried a battery and charging dock still didn't fix it so I'm assuming it was the u2 chip! I've had many issues with Apple refurbished phones! Good video Jessa!

@ToknHaze 8 жыл бұрын

Really informative but how did you confirm that this was serviced by Apple? I don't doubt you but I've had a lot of customers tell me that their device is brand new, never opened, got a refurbished unit straight from apple etc. and it was very clear once I opened up the device that wasn't the case...

@wades623 8 жыл бұрын

she said by the glue that holds the screen cover on

@ROKEY88 2 жыл бұрын

No 🍎 Eater was harmed during this video...😄

@bryanperalta3885 6 жыл бұрын

great video i agree 100%. this reminds me when i used to work at auto dealerships as a tech, people would go and buy a certified pre owned vehicle, pay the price for the certification, but in reality what most tech do is check the car underneath with a flash light and a quick oil change. it’s all a rip off. people should trust more small independent shops like yours.

@dorfschmidt4833 8 жыл бұрын

Water damaged boards are usually crap, most likely they will have a problem with current drain.

@iSlaya90 7 жыл бұрын

I was going to buy a refurbished 2016 MBP, would you say it makes sense to pay $260 more and buy new?

@SebiKoerner 6 жыл бұрын

I've been using a refurbished MacBook and iPad for a very long time and they have seen so much absue since I use them dayliy in school and at home. My MacBook probbably has seen 200 feet in total dropped distance and the iPad at least doubble that and both devices still work flawless.

@ELP1125 7 жыл бұрын

I mean this isn't the case for EVERY refurbished Apple product

@pr0xZen 4 жыл бұрын

Sure, but it shouldn't be the case for _one_ Apple refurb. There are clear signs. And we *know* an or multiple actual "factory" refurb tech(s) inspected and worked on this, because diagnosing, setting up and routing/cutting away that chip and that underfill before repair, would involve at minimum two or three visual inspections. By people who do this and only this - inspect, evaluate, and possibly set up the boards for various processing - for a living. And we all know how paranoid Apple is about any sign of moisture.

@msandersen 7 жыл бұрын

When I got a replacement 5s a while back on a replacement program for the power button, I had no illusions about it being a refurb, which was ok with me; I'd bought it 2nd hand off eBay with a broken screen and replaced it, along with the dock. Had I known it was eligible for a replacement, I might not have done the dock, but it was good experience. Only recently replaced it with a 2ndhand 6s and still works perfectly. I don't know if anyone is actually saying only Apple can repair your device, I have never heard that claim myself, but clearly it is not true. They are in the best position to be able to fix it, true; but I don't think they want to handle every broken screen or drop damage out there. Having had to fix my niece's dropped phone a few times, I have seen the result of cheap cowboy screen repairs, with missing components, damaged screws, etc. Though if I take my Mac in for repair, I know from their service manual they will do a few checks to isolate if it is a connector or chord first, but if they isolate it to a board, they will simply replace the entire board, not fix it. The board may go away for refurbishment, it would make sense, it would minimise time spent repairing individual machines, while somewhere else they can concentrate on fixing it, if they can be bothered.

@peterfixit7221 7 жыл бұрын

apple does this all the time, half the iphone 6 that I replace the screens on that have the original screen are missing the pad covering the lcd connectors and the water damage indicators are missing, I ask my customers where they get them from and nearly all the time they say they got it from the apple store, and some were even told that they were NEW

@VijvalNataraja 8 жыл бұрын

Best Closing. Ever.

@dashcamandy2242 8 жыл бұрын

I love watching you and Louis work, brings me back to high school when I used to be the only individual (and a student, no less) to keep the school's entire Macintosh collection up and running. ('92-'96). I can personally vouch that Apple refurbished parts are not quite up to snuff. We used to get refurbished logic boards with damaged flyback leads and/or cold solder joints on the flyback transformer (typically the Mac Plus/SE/Classic varieties). We even received a board that was so far out of whack that no amount of potentiometer adjustment could bring the 5v and 12v rails anywhere near acceptable levels! Finally I told the head of the computer labs to just let me reflow the flyback joints on the "bad" boards instead of ordering refurbished boards that often needed the exact same reflow - saving the school thousands of dollars, and taking a whole mess of Pluses and SEs waiting for the next budget cycle to order more logic boards and throwing them back into service - I could churn out a dozen or so in one study hall period.

@JessaJones 8 жыл бұрын

+DashCamAndy thanks for watching! That sounds like a large task... clearly one apple was not up to solving.

@Morjesta 8 жыл бұрын

Ji Jessa, i have a question out of context. Do you recommend a brand of glue or adhesive, to paste the iPhone LCD assembly to the plastic frame? I tried several brands of glue but after a couple of days it will separate itself. Is getting pretty frustrating

@MrFloris 7 жыл бұрын

So glad if in the netherlands it is now illegal for apple to give a refurb replacement for a phone under warranty

@BhavinMerchant 8 жыл бұрын

Apple has to have one of the most solid refurb markets if not the most trustworthy in the industry. They back their stuff with an identical warranty as new and as far as I know, it has no worse of a failure rate than buying new.

@ReduktorSzumu 8 жыл бұрын

Awesome videos ! I love you and your channel :) I have a quick question.What kind of microscope do you use?

@JessaJones 8 жыл бұрын

This is a troll from Louis's channel isn't it?

@ReduktorSzumu 8 жыл бұрын

No, why? I'm just asking...

@JessaJones 8 жыл бұрын

+ReduktorSzumu hi. My apologies for my earlier rude remark. :( I was feeling rather pissy and took it out on you. This is a microscope that I use and recommend, this is the best price you will find it for! www.amazon.com/gp/product/B005MRAAR4/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=B005MRAAR4&linkCode=as2&tag=rossmanngroup-20&linkId=8c3b94523f849afcbb9e232f303e4670

@ReduktorSzumu 8 жыл бұрын

Thanks a lot!

@ernststavroblofeld1961 8 жыл бұрын

Could you do a datarecovery and decryption from an iphone 5 without the password?

@DiamondKillers 7 жыл бұрын

Just out of curiosity how would YOU fix this or other water damaged devices?

@JessaJones 7 жыл бұрын

Data recovery only.

@graemebell4958 8 жыл бұрын

Very educational video. Thank you for sharing!

@finncampeau4922 4 жыл бұрын

I just ordered a apple referbished 2018 ipad pro. am i going to be ok?!

@stellameow4642 4 жыл бұрын

How’s your iPad now?

@finncampeau4922 4 жыл бұрын

Stella Meow got it 7 months ago. used it every day. works great just like a new ipad. very impressed. can’t even tell that it is referbished

@stellameow4642 4 жыл бұрын

@@finncampeau4922 That's great!

@MrSonic1953 4 жыл бұрын

Thanks Jessa. Great Detective work. Your scientific background shows.

@joshpogs6338 7 жыл бұрын

This is the most informative youtube videos about apple devices..thank u soo much....I already subscribed for more interesting videos

@busterscrugs 2 жыл бұрын

Do you still see issues like this in 2021 with Apple remanufactured replacements? They're trying to push a refurbished replacement on me and I don't know if it's a good idea to take it or just deal with my current device that has a malfunctioning camera.

@jeffrokraus5483 5 жыл бұрын

You rock! Love your videos. Nice job on your good, professional advice and honest assessments.

@ScaredPilot 8 жыл бұрын

Another possible explanation is that this ipad was repaired by someone for warranty fraud. Chinese consumer law requires the manufacturer to use brand new parts for repair or whole unit replacement, and if whole unit replacement, start over the warranty. So this gives people a chance to extend the warranty forever in theory, or get a new device if you have the skills to disguise damages caused by abuse as malfunctions eligible for warranty. Because you can be sure that Apple will give you a brand new one instead of a refurb unit that might also be a piece of s**t. There is an industry just for faking malfunctions just to make Apple replace the devices for you, not to mention repairing the device to the point that Apple will accept for warranty. There are no LCIs in an ipad, so I guess what might happened was: Someone dropped his/her ipad in the water. He/she brings the device to a pro who does just what I mentioned above. The pro repairs the board to the point that it will boot and connect to a PC (required for Genius Bars in China, otherwise they will ask for proof of purchase and send the device in for very detailed examination, because they have been conned before), then restores everything as much as possible, then bring it to Apple, claiming that there are small defects. Apple accepts and replace the ipad, the original customer and the pro is happy. Apple sends the device back for refurbishment. Because the claimed defect is minor (like dust under the screen, bad home button .etc.) and the pro has done a good job restoring the ipad, Apple didn't bother to take the shield off to check for damage, they just disassemble the ipad and briefly tests the board, then uses the board as refurb parts. The board makes its way to the refurb line and finally ends up on your desk.

@wades623 8 жыл бұрын

sounds like a much better policy especially if you really do need it

@JeffreyAbbinante 8 жыл бұрын

This sounds very interesting I never knew they had to give out new devices in China for warranty usually hey give a as new device for warranty in other countries

@BillAnt 6 жыл бұрын

Quite plausible, I've thought along the same lines before even reading your post.

@Spills51 6 жыл бұрын

Boy is that a stretch.

@dwightgumbs5073 5 жыл бұрын

Even if that were true, the bottom line is that Apple didn't refurb the device properly as they didn't give it a thorough check. So the premise is still correct. Apple, uses water damaged boards in refurbs.

@garden0fstone736 2 жыл бұрын

I just (through apple care) had a replacement delivered today for 50 bucks. iPad 8th gen 128gb. Mine seems to be brand new but this video is concerning lol. How would I really even know without opening the iPad up?

@DoctorRennie 8 жыл бұрын

Nice video that is a good example of a major manufacturer doing what you do but maybe not quite as well. :)

@lorenzovanhethul1355 8 жыл бұрын

Jessa, there is a reason why OEM Apple adhesives are stronger. Most people uses 300LSE. Ist perfect, BUT! Its not thick enough to bond the screen perfectly. You need to put 2/3 layers on it, ESPECIALLY with the iPod Touch 4g and higher. And both surfaces where the adhesives has to stick on has to be cleaned in a way that nothing is in between there. Believe it or not, fingerprints and human body oils hugely decreases the bond between the two surfaces. 99% of electronics repair companies didn't know it but the reason why the adhesive is thicker, is to create a cushion for the glass and way more flexibility and durability, plus the bond is a lot stronger.

@JessaJones 8 жыл бұрын

+Lorenzo van het Hul So true on the removal of 100% of old adhesive. I use a 3m sticker remover pen then alcohol to get the frame factory perfect before the new screen. Hands down the best adhesives for iDevice repair are made by Tesa. You can order this from Neils Brooks at tapetemplates.com. This is the webinar that iFixit did on adhesives with the folks from Tesa who shared with us their experience as pressure sensitive adhesive manufacturers on how to use this stuff. I never knew that pressing the adhesive in one direction only was important before talking with them. kzfaq.info/get/bejne/q5N2l7KF0cC7m4k.html

@emagotis 8 жыл бұрын

i found it even more interesting that the bonding strength is significantly higher when the tape itself is heated up to 40-50°C before applying without damaging it or making it less durable. also that it builds up strength up to 48hours after applying was a good thing to know too. thank you Jessa for the link to the video!

@lorenzovanhethul1355 8 жыл бұрын

Btw, b4 you apply it, use some cleaning fluid to remove any smudges and then use standard transparent tape to remove any fluid leftovers. Just go over the spots you want to put adhesive on sometimes and trust me, it would make a better bond then any Apple OEM's. And for iPod touch 4 gens, ipod touch 5 gens, use (3 layers) of 300LSE tape and the same technique mentioned above to adhere it down. The OEM tape is thick, exactly 3 times thicker then 300LSE from 3M. So 3 times.

@DetectiveStablerSVU 3 жыл бұрын

Solder balls? That was my nickname in college! Srsly though great video. Thanks for sharing

@stonent 7 жыл бұрын

I'm wondering if they heat-gunned the board to soften the underfill and left the gun running while sliding the board under the scope causing some unrelated areas to get too hot and bulge up the solder.

@austin8756 7 жыл бұрын

First the kid probably caused the water damage and the water might have caused the short that could have made the capacitor heat up. Also refurbished devices have a one year warranty, just like any other Apple device, so chances are that they probably could have had it fixed for free instead of through you. Speaking from experience, I have bought a refurbished MacBook and it was basically a brand new unit repackaged and I've had zero problems in three years, the fact of the matter is Apple certified refurbished products are at a higher quality level then any other refurbished product through a different source, I guarantee a refurbished from another source would have way more problems.

@JessaJones 7 жыл бұрын

Out of warranty device swaps for Apple refurbished stock carry a 90 day warranty. Not 1 year.

@2fas4me2 5 жыл бұрын

Awesome video Jessa! I can't wait to come to your school so I can learn all about what and how you do your amazing work. There's no one in my town (pop. 60k) and with one call the local geek guys said they will send all their subcontract work to me should I get the needed skills. I'm calling you tomorrow. This is gonna be cool!

@taxcafe71 6 жыл бұрын

Dear Jessa, do you recommend buying a refurbished MacBook Pro from Apple? How often are you seeing these issues with other Apple products (MacBook Pros)? Thanks so much for this video!!! Syma

@artman102 8 жыл бұрын

When doing similar repairs could we (you), cover the repair in epoxy? I've always wondered why Apple does not totally cover the board with epoxy or underfill. Is there a heat issue?

@JessaJones 8 жыл бұрын

I would assume that there is a biology of thermal expansion of solder vs other board materials that would come into play.

@hukocka 7 жыл бұрын

GOBBELDYGOOK May is homosexual you know

@electronicsrepair8028 7 жыл бұрын

What she said is so true. When you had a phone fixed at the third party repair store before and when you bring that phone to Apple then their employees will tell you someone broke something in your phone. I know some independent repair stores have no electronic knowledge or background. They broke people's phone sometimes because they have no idea what they are doing. But there are still a lot of independent repair stores have great electronic skill, knowledge and background to do level 3 or 3.5 mother repair level. I also own a independent electronic repair shop. I used to work for a Samsung authorized service and HTC authorized care center with level 3 repair on motherboard for almost 10 years. We authorized to fix almost everything on board level. We know what we are doing. Apple employees please stop saying bad things about independent repair shops because not only you guys know how to repair phones.

@keribillen4582 3 жыл бұрын

I can agree with the title. I bought a refurbished iPad 6th gen from Apple last year. It suddenly stopped working recently. A third-party diagnosed it as a faulty PMU IC. I sent it to Apple and they claim that the item has extensive liquid damage. The iPad has been nowhere near liquid. I can only assume that the water damage existed before I bought the iPad. I escalated this to Apple customer support, who were utterly useless. I will not buy a refurbished product from Apple again.

@MrRexasuarus 8 жыл бұрын

So, just had a thought. Carriers and Apple buy back your old phone so you could upgrade to the new right? Kinda makes you wonder with the new iPhone SE out how many of those boards were "refurbished". I mean, the boards look identical from looking at iFixit's teardown, minus CPU and other odds and ends. Those are all components that could be replaced at board level repair or "replacement". Just a Hunch...

@gkrepairs 8 жыл бұрын

hi, i have an iphone 6 water damaged, all cleaned out and worked for few mins then stopped, do you know the cause for this? do i change the big power ic ? im really new to this and learning :)

@robotplant5260 5 жыл бұрын

Wow I did not consider this. What is the best place to buy a refurbished iPad then?

@stellameow4642 4 жыл бұрын

Hi Jessica, have you ever repaired a replacement iPad? I wonder if it’s also refurbished or reconditioned. Thanks!

@episer1989 7 жыл бұрын

Thanks for the video. May I ask that you educate me on how to tell if the capacitors you mentioned were water damaged? How did the caps look differently from a normal capacitor? Couldn't find the explanation in the comments either.

@JessaJones 7 жыл бұрын

Yes. I have another one here just like this one today. The water damaged caps are oxidized on one end

@DanijelTurina973 8 жыл бұрын

I'm almost completely sure that Apple didn't actually perform the IC replacement on that board, because for them it makes no sense, they have a huge stockpile of those boards that they make inexpensively but sell them at a super high price to the customers. They would have tossed the board away and put in a new one, because labor hours cost them more than the board. No, that was done at an independent repair shop, where someone had his iPad fixed, and then he did some kind of a trade-in with Apple where he bought a new device, and traded in his old device, which Apple superficially checked, it seemed OK and they repackaged it and put it on the out-of-warranty replacement refurbished pile.

@JessaJones 8 жыл бұрын

If any independent repair shop can put on a mini PMIC and reseal the iPad so that it is indistinguishable from factory they would get a far better return by just selling it. Why would they take it to Apple? The trade in value would be far less than simply selling it.

@DanijelTurina973 8 жыл бұрын

iPad Rehab Why do a trade-in with Apple? I don't know; why does anyone? Maybe they wanted a newer model. Maybe they thought the repair was merely a temporary fix and it's better to move the device while it still works. But it's a rational move. From Apple's perspective, if refurbishing a device requires anything more than a memory wipe and some cleaning, it simply isn't worth the effort. That's why they don't do what you and Louis do, and instead they just throw away the old laptop boards and put in new ones, and with phones and tablets not even that much. It would be completely irrational for them to do IC change on a water damaged iPad mini because for them it's a throwaway device that is not worth repairing.

@JessaJones 8 жыл бұрын

People do what makes sense for them to do. There is no way that Apple is throwing away logic boards with minor water damage. And there is no way that anyone could have put that screen on indistinguishable from factory, and if they did, there is absolutely no way that they would have turned it in to Apple instead of selling it for a better value than you'd get from any kind of trade-in. The refurb was good, and it would have worked indefinitely if it hadn't been dropped.

@changospank1 8 жыл бұрын

+iPad Rehab factory workers in mexico do those repairs they have access to all original screens and adhesives. they work on everything from apple for literally pennies an hour. no way they're doing high quality work for that pay and for 8 hours straight with quotas.

@ariuben 7 жыл бұрын

I bought a refurbished imac, this thing overheated while I was in class and when I returned the screen had a burn mark.

@vince7735 6 жыл бұрын

Thank you for your expose. It should be front page news!

@mugaguest1 4 жыл бұрын

At the end of the day, people will get what they paid for. You want brand new then pay brand new money. Plus this is like asking did the lack of adhesive kill the device or did the fall that it got and with that, I have to know if the device didn't fall from the child would it still be working normally? I get the point that everyone will make mistakes even the manufacturer also so no one is perfect and outside shops may even sometimes be better at repairs than the manufacturers also.

@michaelbeary 6 жыл бұрын

I bought a macbook pro that I spent a lot of money on. It was under warranty and failed. I brought it to an apple store. They gave it back and said it was contaminated with nicotine and posed a health hazard to their workers so they couldn't repair it. I opened the back and found two small dime sized yellow marks where the fans blew. I asked them if I could have it professionally decontaminated, or if I could just swap the uncontaminated motherboard for a working one. Of course they said no. F* you very much apple, for an overpriced macbook pro and a fake warranty. And get this.... I'm watching this stuff to see if I can repair my next macbook pro that failed on me. Meh, not such an apple fan boy anymore.

@Dust599 8 жыл бұрын

serious question, if apple repaired this (badly or otherwise) why didn’t they re under-fill it? It makes me think apple outsourced the repair to a third party that doesn't have access to the under-fill material.

@Anonymouspock 8 жыл бұрын

Apple doesn't dick around with boards nor presumably look at them.

@DLFfitness1 Жыл бұрын

Good video… I think their big selling point is the warranty for refurbished equipment. I would definitely get applecare if a child was involved.

@Agent001 7 жыл бұрын

I purchased a refurbished iPad 3rd generation from my phone service provider AT&T, it was refurbished by AT&T, came in an AT&T box, etc. Does my iPad possibly have a water damaged/damaged board?

@JessaJones 7 жыл бұрын

totally possible, who knows

@Fitz710 8 жыл бұрын

i never really feel like apple makes bad products, because i've never spilled anything on them and they've lasted me years but then I watch Louis' and your videos LOL

@ryanmeriwether2272 8 жыл бұрын

at 6:26 Jessa mentions that two caps appear water damaged. What criteria do you use to judge this? I can't tell any difference between the two shown and others that she mentions are fine. What are we looking for exactly that is clear water damage in this example?

@JessaJones 8 жыл бұрын

normal caps have two shiny soldered ends. water damaged caps have one end dull gray and oxidized---the end "on the line" and the ground end still looks shiny and normal. After you look at about 1000 boards both water damaged and not it is clear as day. Other things can cause oxidation such as flux left on the board, but this will oxidize both sides of the cap.

@djbrucewayne7777 7 жыл бұрын

Wow nice video I learned a lot. Apple should hire you

@benjigruber9292 4 жыл бұрын

I just got my iPad pro replaced through applecare now Im scared.

@stellameow4642 4 жыл бұрын

How’s your iPad Pro now?

@30kenton 7 жыл бұрын

I have an iPhone 6s with a broken screen replace by a repair shop .how ever after I brought the phone home it will not boot up it just keep flashing the apple logo on and off ..took it back to repair shop and they can't find out what the issue is .would you be able to fix it please ..

@JessaJones 7 жыл бұрын

Probably--fill out a quote request at www.mendonipadrehab.com

@worroSfOretsevraH 8 жыл бұрын

I'm wondering what method you use to clean the LCD and digitizer from fingerprints and dust before reassembly? Thank you!

@JessaJones 8 жыл бұрын

+worroSfOretsevraH If I'm reinstalling an LCD I wear latex gloves which leave no marks. Most of what I do is board repair, so I usually use tester LCDs and don't worry about it. In general, I don't try to reuse digitizers at all. I don't think the time spent removing the old adhesive and applying new and worrying about fingerprints and dust is worth the cost of just using a new digitizer. I will clean an LCD. I use a small amount a product called "Perfect Glass" on a new microfiber cloth to clean.

@dwegiel 8 жыл бұрын

This is a well known fact - ask anyone Apple authorized that knows what they're doing and they will confirm it for you. Goes likewise for macbooks/iMacs/etc. Replaced components have a different color plastic (in the case of battery connector, RAM slots, etc) on them on a certain quadrant that went bad.

@jcnmartins 8 жыл бұрын

Hi Jessa, I worked for years in a repair center of a multinational electronic company and I love to see your work, sometimes is a litle diferent but I like it!

@jasonnvm8591 8 жыл бұрын

It's quite hilarious that, I'm in China, using iPad Pro 9.7 China version(each of Apple device have a area code that indicates where this device is intended to be shipped and sell, just for the people that might don't know about this.) recently i bent that iPad Pro and pretty much its turned into a curved display iPad, i was pretty much willing to use that special one at the beginning, but after its started to heating up and battery indicator jumping around, i took it to the Apple Store, they told me that its a smart idea for bring it in since its heating up weirdly. i paid the fee and got a swap one for that, for the name of trust, i did not check it, just pulled in my bag after pay for that, said thanks, and start the way back. (and its functions no prob when i test it after return). The interesting part come, on my digital Genius Bar work confirmation as well as the receipt, its says iPad Pro 128GB somethingsomethingsometing '''(NEW)'''. yup, its directly indicate this one is new, and i looked up, yup, theres also someone's swap device says (RFB), which is def means refurbished. i took up the work confirmation for my phone before for battery still dropping even not using. my swap phone is also a new one, not 'rfb'. at least that what they says on the sheet. And what decide which one ill get? looked up and got the result of according to the Chinese Consumer Law, factory must use a new replacement if they have to swap the device. so i got a new iPad for outta warranty damage replacement( i have to pay of course).and in warranty replacement for my iPhone 6S Plus (free cuz i did not break it). and when someone brings in a device that purchased elsewhere for service, like HK, Taiwan or whatever, consequently its not covered by the Mainland China Consumer Law, but it still an Apple device and Apple serviceable. So they give those 'RFB' devices. After seeing this video i feel so glad that i did not get those refurbished device and that add points to my decision that i never going to buy something refurbished or used unless its free. I'm quite a apple fan boy, even though i don't buy refurbs but i do recommend them to people if somebody want to buy one but having a bit financial struggle, from now on i will not anymore, its disgusted me.

@Ccteacakes 4 жыл бұрын

Informative and food for thought. I haven’t had bad luck with their refurb yet but never say never.

@williamcaspers5252 5 жыл бұрын

When I see any type of conformal coating, I assume it's there to mitigate the effects of humidity or tin whisker growth. Rework does happen during manufacturing, and will deviate from the normal process. I suspect this may be the original condition of the board. If you open any consumer electronics, you will find lots of substandard work.

@richotagle2664 7 жыл бұрын

thanks for the video!!!! my "legacy" 2011 Macbook Pro15" start having problems "again"!!!!! with logic board, and I was thinking to take a look on the "refurbished" products .... but after this valuable video OMG!!! thanks!

@JessaJones 7 жыл бұрын

+Ricardo Palma their 820-2915 return boards looked like they had been barbequed fifteen times over

@richotagle2664 7 жыл бұрын

OMG !!! really!?!?!? what happened with Apple Quality!? I really question my self what kind of computer should I buy in the future.... because .... apple prices are going up up up ! .... should I thinking to get a iMac? or should I built my own Windows PC ? .... thanks for the quick answer ! and great work on your channel !!!!!

@aashis555 8 жыл бұрын

Hi Jessa, I have an iphone 5c with no touch. The phone powers up, charges but the display has white boxes and goes dark grey after some time. Given enough time it goes all black and the backlight is on. I replaced the U15 sage but no improvement. Any suggestions? I also check for all the six filters for continuity.

@ibjessa 8 жыл бұрын

Check chestnut outputs

@aashis555 8 жыл бұрын

+Jessa Jones Thank you Jessa for the info. I have ordered the display chestnut chip from microsolderingsupply.com Apparently the 5c has underfill pff haha. Btw I have repaired the touch/ grey screen issues on two iphone 6 plus successfully. However, the proximity sensor does not work on both. :(

@cozygamingandvideos3914 6 жыл бұрын

Great Video! I had a local tech replace my iphone 6 plus screen. It had a touch disease-like problem. $120 down the drain, and he even forgot to reinstall the lcd ribbon connector plate. I ended up replacing the battery, screen and cover plate myself. 2 months later no problems. I think I'm lucky it wasn't an IC chip issue. If it was I probably wouldn't have been able to fix it myself. I just fixed my wife's phone for her. Apple relies on it's customers feeling helpless so we can throw more money at the problem.

@hieloso1 8 жыл бұрын

hi do u have a service manual for sgh t889, ???

@mrlithium69 7 жыл бұрын

at 6:29 you point out 2 capacitors, as signs that they are water damaged, but I dont see anything..... they look totally normal. (besides all that goo) What are you referring to?

@JessaJones 7 жыл бұрын

The water damaged caps that are right there. Notice the shiny sides on every component---except those two. On those you see the grey oxidation of water damage

@AHdr-zq6nn 8 жыл бұрын

skyler fixing boards now.. nice shirt jessa.

@paultran8599 6 жыл бұрын

Cannot believe that Apple would allow that refurbished products like this. Nice to know! Thanks!

@timsmotorcyclediary 8 жыл бұрын

What is an out of warranty swap? I thought all Apple refurbished devices came with full warranties? Your videos are very informative and to the point.

@JessaJones 8 жыл бұрын

Out of warranty swap is where you turn in your wet/damaged/broken device and pay $299+ depending on device and leave with a refurbished device with a 90 day warranty if your 1 year is up, otherwise you get the remainder of time until your 1yr on the refurb.

@phixi0n 7 жыл бұрын

I always wondered how far they went with refurbished products... this video has completely put me off ever buying a refurb. Not that I was really that keen in the first place.

@faizanjoyia 7 жыл бұрын

Mark Owen yea this is a bit too far

@tstrrtstrr745 8 жыл бұрын

This is very good for the environment, consumers should not complain.

@arnonabuurs7297 8 жыл бұрын

+tstrrtstrr if it fails a day after the warranty due to a liquid damaged chip, they should. Apple should sell these for prices lower then normal refurb devices that are not liquid damaged and notify customer. For a stock traded company this is criminal......

@cataria3903 7 жыл бұрын

am i correct, that it costs almost nothing for apple or 3rd party repair to put underfill back, where it originally was? and water damage on a board means that it will be way more likely to break in the future correct? also how in the world can a device like the ipad mini get water damage, i look at that device and am like wtf, it's not ip68 or sth? it's not even splash resistant i read?

@JessaJones 7 жыл бұрын

underfill has its own biology--the substance must be matched to the thermal expansion coefficients of the solder---it's not "just squirt some crap in there and it'll be fine" so no--putting back underfill is beyond the scope of independent repair and apparently beyond the scope of Apple refurbishing as well.

@tdaddy90 7 жыл бұрын

I dropped my iPhone somewhat hard but in an otterbox case, hard enough that I was like DAMN! thank god I have the otterbox. The phone was absolutely fine, until it died from low battery. I have been unable to charge the phone or turn it on, took it to the apple store. they check it LCI and sure enough its red so I cannot get a new iPhone. They say its water damage. ive had my phone in rice for 4 days, and it still refuses to respond to charge or turn on at all. No apple logo, no flash screen, no lines, no response period. I would really appreciate any advice, thank you!

@Michael-zo7yh 7 жыл бұрын

First off, I love your videos, however, my question is there any way to definitively tell whether or not a phone is refurbished or not without opening it up? I received an in warranty replacement iPhone 6s, and i was told that it was in fact new by the apple store tech, but i just wondered if it was for sure. Thanks.

@JessaJones 7 жыл бұрын

Apple only gives new phones to replace new phones bought within 14 days. After that it is refurbished.

@Michael-zo7yh 7 жыл бұрын

Wow, I feel really deceived by apple. Nearly $1,000 to be lied to.

@Michael-zo7yh 7 жыл бұрын

iPad Rehab I'm not totally sure, but i did ask and the girl said it was new. Wouldn't that be against some law or something?

@ibjessa 7 жыл бұрын

+M_I_C_H_A_E_L you are probably fine with an Apple refurb for 6s. They will honor the rest of your warranty for your original 1 year. They may have gone outside of policy and given you new--who knows

@faizanjoyia 7 жыл бұрын

M_I_C_H_A_E_L 100% it is refurbished they just call them new so the customer doesn't get put off

@jacobk23 7 жыл бұрын

Could a water damaged board not be refurbished to work as good as before? I understand the risk of it being dropped and unseating a chip due to the underfill not being present, but aside from that could it not be made to function properly again?

@JessaJones 7 жыл бұрын

For personal use, sure. Or if you were to replace 100% of the damaged components. In this case, this board is not quite as originally designed but it is close. The problem is the idea that 'Apple wouldn't do that" when clearly they do.

@JamesLewis 7 жыл бұрын

It's a subtle distinction, but the "iPad Rehab" is not saying that Apple should not do this, she is complaining that Apple spreads "FUD" that 3rd party repair shops don't repair products properly, because they do this kind of repair, and only the mighty Apple can do it "properly"... while in fact apple repairs are no different than those 3rd party repairs.

@carlstanford7607 3 жыл бұрын

Great video. Well done

@jamiealger7246 6 жыл бұрын

Rossman brought me here from Canada! :)

@cosmolv 5 жыл бұрын

OMG... That is terrible. Apple even not clean that board in Ultrasonic bath etc... And how it's done for sure are not proffesional service, or "refurbish" I think that is one of Apple problems with unqualified workers. I think they need to put more effort and stronger managment over that area. It "Must" be reported or somehow delivered to Apple CEO or person who are responsible for this. How you think? You are good! 👍👌 Thanks for your work. 🙂👏

@isaiahgovea2319 8 жыл бұрын

Mic drop moment

@moscowremix 8 жыл бұрын

Im sure this happened because Apple sublets some of this work to another company. But yes totally unacceptable. Whoever did quality control totally failed on this one.

@firstnamelastname2256 6 жыл бұрын

Thank u very much I love the part only apple lol I had a lot of devices that passed through apple n they said unfixable n then I did

@JohnDoe-my8kj 4 жыл бұрын

oh.. this is just an anti-apple repair video to promote their own service. That said, Apple really fucked up my imac. it all depends on the technician that repairs your device.

@30kenton 7 жыл бұрын

where are u located. I have and iPhone 6 that is water damage can u fix it please and what would be the cost to fix it please and thank you

@JessaJones 7 жыл бұрын

We only address water damaged phones for data recovery

@30kenton 7 жыл бұрын

iPad Rehab..ok thank u very much ..

@valerianpantsulia1730 7 жыл бұрын

Thanks for honest information...cool video....thank you...

@jacob72499 7 жыл бұрын

Back in 2014 I bought a refurb 2013 MacBook Air. Never had a single issue loved the laptop, until I decided to clean off the keyboard. All I did was take a wet wipe and clean of the keyboard a bit aggressively but keep In mind I already done the to tons of previous dell Latitudes and insprions. After that my trackpad went out, then the keyboard. I already did this countless other times to my MacBook Air. After that somehow liquid got into my laptop and the shorted it out. After that I paid Apple to repair it and it was a brand new laptop. But then I again not learning my lesson from the first time decided to do it again. Same thing happened but required a new top case. After that I was about done with how fragile that computer is and how I can't even clean off my laptop. So then I decided to by a Surface Book and it has been worlds better than my MacBook Air except battery life. I'm wondering if this same situation would've applied to me?

@HikariMagic20 6 жыл бұрын

Your videos and Louis Rossman's shows are making me consider trying to get into the repair business. I tried to tell my dad about some of these problems that Apple has caused, but he doesn't want to hear it because he loves apple and thinks that they are way better than the alternatives. I'll grant Apple that they seem to make generally longer lasting products, but how they handle their customers and third party repair companies is messed up.

@sk9c00 7 жыл бұрын

And now we know where all those replaced MLBs go.... xD

@xsvtool648 7 жыл бұрын

You're awesome! subbed and I am also a big fan of Louis Rossmann and now there are two channels I like to watch!

@jeffscomp 8 жыл бұрын

I think the only way you get something refurbished from Apple is with a warranty replacement. It seems like they use spare parts for those replacements.

@gmcnewlook 8 жыл бұрын

They also sell refurbished products at a "reduced" cost on their website, this video should be a warning why not to buy from them anything refurbished.......