You don’t actually show how to disassemble it! How do you get the wheels off?

I've given up. I found and removed all the screws no problem, but that clear plastic window on the front is ridiculous. The fear of breaking it was just too intimidating, so I've poked out as much dog hair as I could reach and put the screws back in. It's a bloody good vacuum, and I just couldn't risk breaking it. My old Dyson was a piece of cake by comparison. One coin and all the fastenings came open and you could clean the inside easily. If anyone else manages to separate it and cares to upload a video I'd be very glad to watch it.

Thanks for showing where the screws are, but a demonstration of how to unclip the front would be really helpful. Got completely stuck at that point.

Thank you! This helped me so much! I had to take it apart to clean out pet hair that was stopping the brush. For others, I had one part pop out when I pried it apart. It goes back in by the turbine with the curved part toward the turbine. There are groves on the ends that slide down.

I would never have found the hidden screws. Worked a treat. Thanks!

Thank you! I had to clean all of the bearings and where the bristle roller attaches at each end. They were full of fluff and dirt and effectively stopped the roller. After a good clean (an hour) it works like new.

Your video saved me £70 odd quid for a new one after I inadvertantly sucked up a piece of broken plate and it jammed the front roller. Perfect. Thanks.

Thank you very much indeed. Excellent advice ... has saved me £80. I would never have figured how to get it apart without your help. Cheers Peter B. uk

Can you please post another video showing full disassembly?

Thank you for taking the time to show this.

Cheers pal wondered what was holding it 👍

Thank you!! I was cursing this and legit wanted to buy a new vaccum cleaner.

Mate! Seriously thanks for this... The brush had stopped spinning 💙

Thanks, mate! That was just the tip i needed to get this thing opened up!

Thanks for making this video! Removing the wheels was a little tricky, needing a torx 10 screwdriver is not nice (but not too bad). Those tabs on the clear plastic are the pits, though! I managed to use a small flat-head screwdriver to lever the black rubber/plastic up and over each tab as I applied force, and managed to get the head separated with only a little bit of mangling. Next time, I think I'll just cut off the rubber that holds the tabs in place, I think the 6 screws would probably do OK for holding the head together. I've had vacuums from a bunch of different brands, and it's like no company ever considers cleaning powerheads like this. They're all terrible for maintenance across the board.

Ohh. Thanks it was a helpful video and I ended up openening it but I must say it is not very user friendly. Had to use many tools, damaged the wheels it seems and cut my finger 😅 But it s opened. Hope you re reading it, Miele!

Thanks, very helpful!

*Where's the second part of the video where you actually show how to open it and remove the wheels?*

For those just trying to clean the bristles, I found you can use a razor blade or box cutter to cut it and remove the hair easily enough without any disassembly. Could probably get small scissors in there too.

You don't need to remove the clear window if you are opening the unit. First use a zip tie and snake it under the wheels. Pinch it with vise grips and hold tightly with one hand and pull off the wheels. Don't lose the metal shaft axle it might fly out when the wheel pops off. Then use two flat screwdrivers starting in the rear section away from the clear window. It will open like a hinge pivoting at the front clear window. Then when it's almost open slide the small flat blade screwdriver along the outer black plastic pushing it in between the clear and the black and sliding both towards the center and it will pop in half leaving the clear plastic still attached to the top half.

Thanks for the tip about the wheels! They are sneaky. What a terrible design though. Our vacuum is a year old, the head had stopped working as it was jammed up with hair. I contacted Miele they said buy a new one, this is just routine maintenance imo as I know I'll have to do it again in a year. Annoying that an expensive thing doesn't allow you to maintain it.

I have this head with my new Miele blizzard cat & dog. I don't use it I use the old style one from my last Miele. Which I think is much better as the new one does get much more hair wrapped around it.

It wasn’t easy to pull apart. I found running a flat head screwdriver along the edge between the plastic clear panel and the main housing got them apart. Luckily the whole thing went back together surprisingly easily. It’s a 6 monthly job at most.

Thanks for the video mate

Great, thanks for this.

Hi Mostyn, thanks for your video. It really helps. However this video only helped me half through. I had the same problem as some of the comments here with stuck at take the plastic front off. I believe I give it enough force, otherwise I might break it. Could you please make another video on showing how to jiggle it free? Thank you so much.

How do you take the plastic piece off the front?

Hi. Thanks for telling us where to find the screws! Who'd think to look under the wheels?. It would be easier to follow though if you demonstrated how to pop the wheels out.

The roller in my one no longer rotates easily. I’ve taken it apart, cleaned it but when I assemble it, it still won’t spin. Next time a buy a Hoover I’ll check how easy it it to clean first so I don’t fall into this trap again.

Champion! Thankyou!

Thanks so much !

I really like everything else about these vac's, but this has put me off ever buying another - we've got too many people with long hair in our house and the job of getting in to clean this is hideous. Thanks for uploading, I hadnt thought to pop the wheels out!

May I suggest using some silica grease ir spray on the bearing surfaces and tiny wheel axles? Avoid the dino oil in there, and extend the life of your unit

I am a certified auto technician I have never seen a turbo brush do cleaning on that magnitude at home, but it's simple to see how to disassemble the turbo head. For most people they want a step by step video on how to do it, it's recommended that at least you can display what tools are needed, such as torx size screws and so on, flat heads for prying etc. Thanks for uploading and sharing this how we mechanics give and share for each other or we figure it out ourselves. **Update Mar 5 2021** Tools needed for the ”service” Torx T-10 size bits/driver and two flatblade screedrivers. When you disassemble the wheels hold your hand over the wheels and pry them out under the wheel well were the wheels rolls smoothly and be careful about the roller pins not droping them. Screw then off the T-torx 10 screws with a electric screwdriver or any tool you’d prefer for the service. This is a very easy task to do. Next pry the lower mount assembly carefully so that you don’t break the plastic off and all around the turboteq nozzle, pry inside the nozzle including the tabs that hold it together do that simultaneously. Now your probably have gone by the previous task and your up for the cleaning, good luck.

how do you disassemble it, can't take the wheels of also how do you get the screws out??

Great video except you didn't show how to get clear plastic front seperated. How is that done? Mine seems impossible without damaging the unit.

This is one of the shittiest product I ever had to deal with. Barely 2 weeks after buying it my son tried to vaccum a pile of hair. Removing the brush should normally be a simple task for any decently designed vaccum cleaner. But no!. You here have 6 hard to reach screws with a weird 6-point star type of screw head. I did finally manage to remove them. However there was no way of getting to the last step. The plastic cover with the clips could not be opened with breaking the whole thing. The bottom line is that is clear that the turbo head is not designed for servicing.

Thanks for the help utubers

yeh and where is the rest of the video to show you taking it all apart ?

Yah! I made it that far, too. The difficult, apparently impossible final step, removing the leading edge from the clear plastic "window" seems impossible without damaging the plastic housing. If somehow has an actual solution, let's see it please!

Thanks.

thanks for.this :)

Don't forget about the two small wheels at the front, they also need to be pulled out, and there are screws under that also. So yiu have 6 Screws in total.

Can you please please upload a video showing how to reassemble it please? I opened it up for my mum and can't fully assemble it. You'd be a life saver if you could do it!!

thanks.

How did you get the wheels off?

I get it apart OK but, how the he'll does it go back together 😡

Managed to get the wheels off and screws but the plastic cover is a nightmare. Just stabbed myself in the hand with a screwdriver trying to prise it off. Plastic bit not a good design to take apart Miele!

i cant get clear plastic front seperated.

For those of you, like me, couldnt figure out how to get the clear plastic bit off? force. You wont break it. start with one of the sides and pull, it will snap out. its scary, i thought for sure i would break it, but no.

Those damn little wheels. Hiding those screws.

I tried but ended up smashing the whole fucking hoover up.

A tip for those people who don’t want to break the plastic “bearing” or damage the wheels when trying to take them off Get a big metal paper clip, make it straight, then put a slight bend at one end. Slowly feed the bent end into the back of the wheel through the wheel well. As you are pushing, keep bending the paperclip slightly to follow the contour of the wheels. You should see the paperclip pop out behind the other side of the wheel. Keep feeding it until you got enough slack. Make sure the paperclip is behind the wheel and not lodged between the wheel and the sides of the wheel well! If it is, then wiggle it back into position behind the wheel. Bend both ends of the paperclip until they cross each other above the wheel. Hold the turbohead down with one hand. Then pinch the cross section tightly with pliers. Pull up with your pliers while holding the turbohead down. The wheel should pop off with a bit of force. Long instructions but it was the easiest way I found to do this without damaging the wheels. You can also do it with strong string

I can't pry the front off for the life of me is there a trick I could use

I wish I had never bought this vacuum, @Miele. So difficult to get to the brushes to clean them. I'm now attacking them with a pair of kitchen scissors, they are so clogged with hair. DO NOT BUY THIS.

This doesn't work, I regret ever attempting this, basically destroyed the piece.

You shouldn't have to do this just to clean it

Sneeky!

Its a Shit design. What are they thinking?

Worst design ever. How about making it easier Miele for the user to get to the brush.

worst design ever