Owner of Wired Freedom and E-Cells Five Star speaks out!

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Ай бұрын

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Roger who has been a Wired Freedom owner shares his bad experience with the quality of the Wired Freedom E-Bike. From denial of honoring the warranty to the flex in the frame drove Roger to buy the E-Cells Five Star. Come listen first hand to one of the only people who own both these bikes and which wins as his favorite E-Bike.
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Disclaimer: Stay Connected with EV's does not confirm the accuracy of all statements made. We recognize that there are always two sides to a story. However, we believe this video is educational and highlights the differences between the E-Cells Five Star Bike and the Wired Freedom bike. We recommend that you do your own research and choose the best bike for your needs.
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Пікірлер: 193

@StayConnectedEV

You can order your Five Star now and Save $100 with code: DAC100

@e-cells2222

Glad we didnt copy WIRED's frame. Lol

@JoeL-fl2cl 14 күн бұрын

This guy couldn't flex the frame on a kids training wheel bike. Really?

@johnhayes3314 7 сағат бұрын

I have the Wired, and the frame is not flexible. The loose caboose is caused by the pivot joints, and is likely on all of the Wired bikes. Are you expecting them to replace ALL bikes they delivered? I’m an engineer and race car driver/builder, and I barely notice the “flex”. That being said, if it is your only bike, you likely wouldn’t even notice it. But it will surely show up in a head to head comparison. I ride mine pretty hard and do not feel unsafe at all. Nothing on the bike has failed, and until it does, I’m a satisfied customer.

@IMBruceECLECTIC

You definitely see and hear from David Cleveland MORE than any other bike company owner! 🦵💪🚴‍♂️

@e-cells2222

The frame forms the backbone of the e-bike, connecting all other parts and components. It must be strong and rigid enough to handle the stresses and loads of riding, especially running at speed. The rear component must be solid; otherwise, instability transfers to the front, causing "death wobble." I don't recommend riding without hands, but seeing Tom Chitwood riding on our rear rack pedaling with no hands at speed left me more than smiling. I was even high-fiving the cat.

@Thom_Yorky

This video seems more like a commercial for the E-cells Five star.

@alw7499

Due to a change in circumstance, I had to cancel an order for a Five Star. They were very easy to contact and quickly cancelled my order and refunded my card. I was impressed with their service.

@Vindbm

I'm always skeptical with these comparison videos when there is an affiliate link. Conflict of interest.

@ActivityPhoto 21 күн бұрын

I think the issue with the wired bike is and Rogers attempt to get it resolved through warranty claim is that it's not a defect. It's a bad design which I don't believe any warranty covers. So I guess Rogers only course of action is to sell the bike onto somebody else at a reduced price closing the issues. In that way he'll at least recoup some of his money because wired is not going to do anything for him.

@edmoll7226

So glad I went with Ecells 5 Star Dual Star W/19 inch frame. I cant wait...

@garyn.4771

Thx for the review. Last month I ordered a 5 Star and was looking at both bikes. But there is a limit on how much research you can actually do without riding it. For me this will be my first e-bike, although I come from a motorcycle and mountain biking background. What actually sold me was when I phone their help number to find out more information, the owner answered my call and I spent over 20 minutes discussing what options I should get. The only issue I have, is that I have to wait another ~4 more weeks for the bike, I'm thinking the wait will be worth it.

@saltygreek3870

I recently got booted from e-cells group and still don't know why, I think it may have being because, I had mentioned something about a KZfaqrs channel, he was making a comparison between his Wired freedom and the 5 star and started talking negatively of e'cells owner

@Dilemma009

My father owns A wired and has a terrible shake in his bike. It has the shock in the middle. Dealing with customer support with smaller companies was absolutely terrible. IT was basically "Your problem now"

@progz5232

My family had the same issue with the wired freedom bike. We told support and they pretty much acted like they never heard of the issue. They gave us a hard time at first but then they were willing to return it but I would have to pay the shipping differences as well if I remember correctly. I didn’t think that was right because it is not my fault the bike was having stability issues.

@IMBruceECLECTIC

That is why I use my Navy Federal Credit Card to buy my bikes...protection in these cases and Double Warranty.

@blakewallo2201

The recently updated Wired Freedom on pre order will have a thicker linkage. Peaks at 3000watts and comes with extra 15ah battery for no extra charge, I mean thats a 35ah bike for $2000... Cant beat that.

@mykec187

My favorite option is the 24 inch wheels. At 5.5 this allowed me to get away from the typical folding ebikes with 20 inch wheels. This is going to be the ultimate upgrade for me I can't wait!!

@Patriot36

Imagine how easily Wired could have handled this issue. Of all the bikes they've sold and they've got one guy with an engineering and fabrication background who's not satisfied, so they tell him to pound sand. What a bastard company. Give the guy a return label, charge him a 5% restock as a courtesy and let the customer dust his hands off. Instead, it's piss on you, weirdo! Hey, Wired obviously has been successful, take what's been learned, embrace valid criticisms and make the version 3.0 even better. That's how to handle it, not like the way Gary was treated.

@markwexy1621 14 күн бұрын

I'm listening to other comments and I don't know why people are so critical of this guy. I have no idea and neither does anyone else what this guy's bike was like. But I do know that Wired completely redesigned their bike after this video is made for the 2024 +. I would love to know if the frame has been beefed up, and also the linkage arms. I do know that they made a ton of improvements. Went over to Citizen Cycles channel to get a rundown of all of them, including amazingly a second battery thrown in for no extra charge.