Mock Call Guide And Sample | Basic Call Flow

Mock Call Guide And Sample | Basic Call Flow | Metacom Careers

Рет қаралды 95,050

Жыл бұрын

If you're looking for a comprehensive guide to mock calls and want to learn about basic call flow, you've come to the right place. In this video, Metacom Careers provide step-by-step instructions and insightful tips to help you master the art of mock calls. From understanding the essential components of a call to effectively managing customer interactions, we cover it all. Additionally, we offer a sample mock call scenario to give you a real-life example of how to apply the principles discussed. Whether you're a call center aspirant or simply looking to enhance your communication skills, this video is a must-watch. Join us as we empower you with the knowledge and confidence to navigate any mock call scenario with ease. Get ready to take your call handling skills to the next level!
Are you ready to work in the BPO industry as a Call Center Agent?
We are in need of over 1000 call center agents nationwide! Salary ranges between P25,000 and P46,000 and we are accepting high school graduates!
Interested applicants may fill out our online application form by signing up here:
bit.ly/45O1ZO9
bit.ly/45O1ZO9
bit.ly/45O1ZO9
You may also check out our other videos:
Call Center Actual Application | Mock Call | Final Interview | Kuya Reneboy in Metacom Part 3 • Call Center Actual App...
Berlitz Exam | A Day In A Life Of A Call Center Applicant Part 2 • Berlitz Exam | A Day I...
Call Center Actual Application Experience | Kuya Reneboy in Metacom part 1 • Call Center Actual App...
Mahirap Bang Maging Call Center Agent? | Complaints, Issues & Struggles | Metacom Careers • Mahirap Bang Maging Ca...
Call Center Job Qualifications in the Philippines | Metacom Careers • Call Center Job Qualif...
Navigate this video:
We are hiring for all of these accounts / lines of businesses in the Philippines:
- Call Captioning Account (Baguio City)
- Home Security Account (Baguio City)
- Educational Loans Account (Baguio City)
- Radio Streaming Account (North EDSA)
- Telco Account (North EDSA)
- Healthcare Account (Alabang)
- Insurance Account (Alabang)
- Back Office Brokerage Account (Alabang)
- Airline Reservations Account (Eastwood)
- Outbound Sales Account (Eastwood)
- Fraud Account (Tiendesitas)
- Travel Account (Tiendesitas)
- Telco Account (Tiendesitas)
- Financial Account (Tiendesitas)
- Telco Account (Antipolo)
- Language Account (Antipolo)
- Cable Satellite Account (Antipolo)
- Student Loans (Ortigas)
- Online Food Delivery Account (Ortigas)
- Financial Account (Ortigas)
- Telco Account (Mandaluyong)
- Financial Account (Makati)
- Corporate Travel Account (Makati)
- Call Captioning Account (Makati)
- Telco Account(McKinley Hill)
- Financial Banking (Pasay)
- Telco Account (Pasay)
- Telecommunications Account (Cavite)
- Travel Account (Bacolod)
- Travel and Hotel Account (Bacolod)
- Travel Account (Cebu City)
- Corporate Travel Account (Cebu City)
- Banking Account (Cebu City)
- Telco Account (Cebu City)
- Healthcare Account ( Cebu City)
- Global Home Security Account (Cebu City)
- Tech and CSR Account (Davao)
- Billing Account (Alabang)
- Technical Support Account (Ortigas)
Basic qualifications require candidates to have the following:
1. Candidate must be at least 18 years of age
2. Must have at least a High School Diploma
3. Basic computer navigation skills
4. Candidate must have good English communication skills
Interested applicants may fill out our online application here:
bit.ly/45O1ZO9
bit.ly/45O1ZO9
bit.ly/45O1ZO9
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#mockcall #mockcallguide #interviewtips #interview #bpolife #callcenterhiring #callcenter #callcenterinterview #bpo #bpolife #bayaningpuyat #buhaycallcenter

Пікірлер: 117

@MetacomCareers Жыл бұрын

If you are interested to apply, just click this link: bit.ly/45O1ZO9

@santaoray7156 Жыл бұрын

Soonn

@kuyareneboy Жыл бұрын

Alam mo na ngayon? haha Comment ka lang kung anong account ang gusto mong gawan natin ng mock call sa next video ❤👇

@deisyb.jimenez8540 Жыл бұрын

❤

@cherishdelightalonso4960 Жыл бұрын

Technical po

@RosalindaFrancisco-it9cw Жыл бұрын

Local for newbie ?

@gwensarno1161 11 ай бұрын

may mock call din ba ang local for nonvoice?

@ma.therezareynada6737 9 ай бұрын

Yung sa business support po

@PFPQUINESTV 11 ай бұрын

Thank you, i learned a lot

@ChrisGaming03 8 ай бұрын

nakalagay po sa ibang post ng hiring kahit daw di magaling mag english pero ganyan pla moc call mahihirapan yung mga di magaling mag english

@maginbalinquit9218 Жыл бұрын

Very helpfull... More thankful sa mga idea, even im not working in pbo industry.

@almaholgado5471 8 ай бұрын

thank you sir for the information

@due-hw8bu Жыл бұрын

I would explain or discribe a color blue to a blind person through his/her senses. Like his/her sense of touch, smell, taste and hearing. Like for example if i would to give a blind person a cold water for that person to drink it to taste the water and feel the cold water that will be the color blue.

@vincentmolato5419 Жыл бұрын

Nakailang try na ko sa pag apply kuya reneboy lagi ako na rereject pero susubok ako uli madami dami din ako natutunan saiyo sana ako na next makapasok

@jeffersonicalabis4007 11 ай бұрын

Thank you

@nobody7349 Жыл бұрын

Thanks

@chinitagirl5018 Ай бұрын

Thank you sa mga tips kuya Rene, finally nag sign na ako ng JO. Will start this coming June 3.

@user-wv5jg1dl3q 7 ай бұрын

Tnx I hope this will help me for my final interview

@chibugantv9637 6 ай бұрын

well explained thank you kuya rene boy and mam jamie❤

@norybybenitez9425 4 ай бұрын

Hi..very informative,sad to say ill yesterday but i didn't pass,but it was good that id experience loose so that in my next application i know what will i do and improve in mock call,.thank you for this video it was a big help for a beginner,.God bless you bro

@paulotorio530 Жыл бұрын

Basic lng Yan sa mga ka swabeng tunay! Kuya reneboy halatang na miss mo Ang katagang mga ka #swabeng tunay

@hw_yl9896 29 күн бұрын

ihh mock call ko na bukas since napasa final interview earlier 😭 (tech support here!)

@johnmartiemadraga1690 Жыл бұрын

Very helpful Kuya Reneboy nice one!

@user-bo6bi2kv4j 8 ай бұрын

Metacom, the company that really helped me to get in to BPO . Shout out to Mr. Mecias Cortes of Metacom, thank you very much Sir. By your help, I'm starting my new career in BPO 🎉🎉

@MetacomCareers 8 ай бұрын

Our pleasure! Congratulations on your BPO journey! :)

@ode811 Жыл бұрын

Q: Describe the color blue to a blind person A: Feel the rinsing cold water in your hand and the rising wind during daylight. That is the color blue

@MetacomCareers Жыл бұрын

This is a nice description! Short yet sensible. :)

@meh3669 11 ай бұрын

Do you do a role play telefund mock call?

@markalfredjavier Жыл бұрын

I can described color blue in a blind person by explaining it by the other senses like When you hear the murmur of the ocean and feel how cold is the water when you're taking a bath and also the refreshing feeling when you are drinking a cold water. For me Blue is Relaxing.

@MetacomCareers Жыл бұрын

Indeed! Blue is such a calming color. Thanks for sharing your answer, Mark! :)

@redsprintmotovlog2796 Жыл бұрын

Ang ganda mo maam nakaka inlove ❤️

@vanvaldez5026 Жыл бұрын

Hello po I've been watching metacom since day 1, and all your videos was helpful

@MetacomCareers Жыл бұрын

Thank you, Van!

@jannvergelmacabinlar4776 8 ай бұрын

I am trying my luck ngayon sa BPO industry. Since i decided na mag apply sa BPO, laking tulong ng videos nniyo/mo. Sana matanggap ako sa a-applyan ko na BPO company. Babalikan ko kayo. SALAMAAT Talagaaa ng maramiii

@jherwellcabaccan7930 9 ай бұрын

Ask lang po sa final interview po ba ay may script na pwedeng basahin during mock call ?

@Finestph123 5 ай бұрын

Hello. MetacomCareer. How many calls do a CAgents has to meet? Ty❤

@sandylumangaya5705 8 ай бұрын

Ano po ung sa bandang par na ng on hold po? Madyo diko nagets pronunciation ni atr po e

@user-nh2pc6io7h 8 ай бұрын

THANK YOU Metacom, for providing this highly informative video. It has proven to be exceptionally valuable for us newcomers, particularly as we delve into the intricacies of the BPO industry. We greatly appreciate your insights and guidance. Philippine Call Center Institute -Makati City Batch 5 Trainer: Marlon Gray Zaragosa

@MetacomCareers 8 ай бұрын

Glad it was helpful! Looking forward to interviewing your graduates at Philippine Call Center Institute!

@Realtalkantayo 7 ай бұрын

geh nga mock call ka sa impyerno?

@johnmarkburato941 8 ай бұрын

Watched this after ma pass ang initial , Assessment and final interview with mock calls, tomorrow is my training, Im so nervous realizing to watch this before your mock calls haha because the excitement can also make you nervous

@MetacomCareers 8 ай бұрын

Wow congrats and good luck!

@emmanuelsumalinog4344 7 ай бұрын

Mock calls are done to assess call handling

@marksmotovlog 5 ай бұрын

Kuya Rene, kahit ba sa chat support may mock call pdn ?

@johnmichaelrosales6882 13 күн бұрын

Mag pro provide Po ba Ng script sa health care account during mock call Kuya Reneboy?

@maryannjuan7475 10 ай бұрын

Na shout out ako❤❤❤thank you

@christineshanemagan2393 Жыл бұрын

Shout out po... Im thinking of applying in call center industry😅 .

@MetacomCareers Жыл бұрын

After you watch our video, you may apply here: bit.ly/45O1ZO9

@ivarice7799 9 ай бұрын

Makakapasa din ako. I am claiming it!

@ivarice7799 9 ай бұрын

I just got home. I did passed my interview and mock call. ❤

@Feuna38 15 күн бұрын

I'm thinking to apply call center

@johtv9366 Жыл бұрын

"Comment down below" redundant phrase, you can simply say, comment below. 😊

@ryankentocul4422 11 ай бұрын

haha exactly

@renvill7696 11 ай бұрын

Kalma filipino parin tayo content nila yan eh mind your own bro!!

@jayson1024. 11 ай бұрын

ikaw na malupet mag english

@christianalbertbermido5364 10 ай бұрын

Jusko yung reply, smart shamer ei

@franciscruz5879 10 ай бұрын

Yung "down under" po redundant din ba?

@re-creator5965 Жыл бұрын

Shout out po

@jimbryanagor5197 19 күн бұрын

San ba ang branch nyo meron ba sa quezon city?? Pwde ba visit sa site?

@hanymaelabasano2244 Жыл бұрын

Pa washout , char.... 🤣 Mag aapply ako diyan this august, hehehe

@BebethCatapang Ай бұрын

I want to apply as a call center

@user-xo6tc4nk5x 7 ай бұрын

Im watching your video metacom

@MetacomCareers 7 ай бұрын

Thank you for supporting us 🫶

@pagkakitaan_natinyan Жыл бұрын

Hello i want to apply but i have blurred eyes do you think i can apply too im 30 years of age

@MetacomCareers Жыл бұрын

Yes, candidates just need to be atleast 18 years old to apply. Please click on this link to get started: bit.ly/45O1ZO9

@Venmaemamintas05 8 ай бұрын

Yung sa time ko, bakit hindi sinabi sakin 😢

@maryroseporlucas 11 ай бұрын

Sa tongin ready na ako mg apply

@MetacomCareers 11 ай бұрын

If you're interested to apply, you may click the link below: bit.ly/metacom-applytoday

@cristymaeelopre2311 9 ай бұрын

❤

@sneakerandclothingshop9503 Жыл бұрын

wazzup mga ka metapips Alexis john espina here applicant

@MetacomCareers Жыл бұрын

Hi Alexis! Nice to have you here in our YT channel! :)

@menardlara5146 Жыл бұрын

PASHOUT NAMAN PO . GUSTO KO MAKAPASA SA CALL CENTER😢

@riezielgolipardo9446 Жыл бұрын

Hello po

@laurapartoriza6161 9 ай бұрын

sir ma'am is it possible na hindi ka nla bigyan ng script? kc po ng apply ako sa call center yesterday and napasa ko ung lahat ng pagdadaanan like typing interview pero pag daying sa mock flow medyo na blank ako kc wala nmn script na binigay na kung ano product as in wala. parang wala nmn akonh pagkukuhaan ng knowledges kc wala man lng pinabasa skin na khit ano.

@jekcht6672 9 ай бұрын

nag apply akong CCA last friday at hindi na ako pinag mock calls... 1st timer din ako.. isasama nalang daw sa training 😅

@user-uh8ke9hq6h 5 ай бұрын

How are you now? Are you an agent already?

@carmeneyac1450 9 ай бұрын

Do you offer BPO WFH? Thanks

@MetacomCareers 9 ай бұрын

As of now, we don't have any account that offers work from home set up.

@carmeneyac1450 8 ай бұрын

thanks po@@MetacomCareers

@davezdgalmancornelius6388 11 ай бұрын

Paano naman po kung walang binigay ng spiel sayo yung interviewer how can you do the mock call?

@EngineLover17 11 ай бұрын

Dapat meron sila e provide na info's about the company name ang product before mock call 😅

@DigitalSideHustle100 4 ай бұрын

Mag syota po ba ka u?😊

@chenchenchen6 8 ай бұрын

Ang hirap naman 😢Ba't di okay mag sabi nang 'unfortunately' pero pwede i hold yung call 😂

@yococsajero640 3 ай бұрын

May Training naman para sa mga newbie Diba xd . . . Anu yan , matik expert na ung mag aapply !?

@gerrydiaz3479 11 ай бұрын

sana tanggalin na lang yung sounds na parang bubbles nakaka distract. thanks sa pag guide po

@MetacomCareers 11 ай бұрын

Thank you for this feedback. We'll take note on this for our next videos.

@robertang8852 Жыл бұрын

gud pm

@MetacomCareers Жыл бұрын

Good day, Robert!

@henryjamesragil2316 Жыл бұрын

#Scholar

@BebethCatapang Ай бұрын

Pa shout out

@raymondfelix3585 11 ай бұрын

i already passed the first interview... but i failed in Mock call exam..

@MetacomCareers 9 ай бұрын

You're free to try with us! Apply by clicking here: bit.ly/metacom-youtube

@aorifurimi6768 10 ай бұрын

Bakit sakin walang script😅sinabi niya lang kung ano ang problem and kung pano ko daw i ha handle.

@unkownwalker8853 10 ай бұрын

Balita na lods hahaha

@Markytv618 Жыл бұрын

mention next hahaha

@MetacomCareers 11 ай бұрын

What's up, Marky! :)

@RosalindaFrancisco-it9cw Жыл бұрын

Im planning To Apply . i Have no Experience Bcoz Im Full time mom. . Pero Kinakabahan Talaga aq 🥺. Gustong gsto q makapag Cc kahit HS Grad. lang ako 🥺

@MetacomCareers Жыл бұрын

You're welcome to try! Here's the link to get started: bit.ly/44jFezO

@talamakprimera 11 ай бұрын

hs grad lang ako. ofw ng 12 yrs as mekaniko sa mid east. ngayon eh nasa bpo na. telco account. salamat sa mga tips ni idol reneboy!

@jimfoltuzara6636 2 ай бұрын

what if the person is blind since birth? they never know or idea about color, so I will back the question to you that how would you explain it to blind person?

@MetacomCareers 2 ай бұрын

You can describe colors in terms of other sensory experiences. For example, you could relate colors to smell, taste, textures, or sounds. For instance, you may describe red as the warmth of sunlight on your skin, or the sensation of biting into a ripe, juicy apple.