Very charming and insightful review! I love the honesty, it didn't come off as mean at all. You're helping scared small business owners who have no idea what they're doing. I honestly can't afford to make a mistake, literally! I am very grateful for this review!

Someone had to say it!! Yes I am so glad I learned early on that using WW for my line would be bad for business which is extremely disappointing because they have amazing products. It also taught me how important it is to offer good customer service from my brand because I see what a difference it makes from my own experience with these suppliers. It also forced me to look into what other suppliers offer and to always have a backup. WW is teaching me a lot about business! Lol!

CandleScience and Flaming Candle are awesome both in product quality and customer service.

I just found this video and I must say...I am throughly impressed! I applaud your courage to be very honest and transparent. This is the kind of information we newcomers need to be aware of to make better decisions for our company. I see that you’ve also done a follow up video so I’m gonna head over and watch that one too!. I hope they have resolved your issue by now.

Hi Ashley! Thanks so much for your very honest and transparent post. I've been experiencing many of the same issues you mentioned with WW and I'm now trying to make adjustments or change my game plan for my candle line. I hope you're able to push through and continue with your success with Upside! Thanks again for being transparent and telling the good, bad, and ugly. 👍🏾

Just wanted to mention that if you're ordering from candle science and the warehouse that is closer to you is out of stock they will adjust your shipping prices to the lower amount. Just call immediately after placing your order. Thanks for the video!

I am absolutely so grateful that I found your channel! Your content is so needed!

I so appreciate your honesty and beautiful personality! I needed this review! Thank you !!!

This is such a good review. 👍🏾 Balanced and useful. THIS IS HOW REVIEWS SHOULD BE DONE.

I am so glad I came across your channel and THIS video! Ive been struggling trying to find some companies to get my supplies! As someone who is incredibly new to this business, your videos are so informational and very helpful!

First timer on your channel... LOVE your video! I've been curious about WW, but never actually order anything. That's definitely on hold for now. Also, with CS and FC, their customer service has been outstanding so far. With FC, I ordered a fragrance oil, received it, and didn't use it right away. When I finally was ready to open the bottle, it smelled completely different than my previous order. They graciously recognized they had a mixing problem with the batch and sent me a new bottle, without having to return the original. They said I could use it for "gift candles" or something. I just received a big order of their vessel, with no issues at all. Kudos to them and CS!

Thank you SO much for this honest and informative video!! You really help us newbies out 🙏🙏🙌🙌

So thankful for this video. I am just now getting started and have started buying samples from different companies, these three companies included. It sucks to hear wooden wick is so unreliable as I was most excited for their samples (that marketing really does it for them) but it’s good to get this info now before getting my heart set on products that will be more stress than they are worth. Thank you for this, it’s refreshing to have a review that cuts the bs and gets straight to the point 👏🏻 🖤

I agree with you 100% on your review of all three suppliers. One company that I have moved 90% of my business to is Cierra Candles. Their prices are amazing and shipping is phenomenal. Most of all nice owner with amazing Fragrance oils- SO worth checking them out!

Thank you so much for this video. I am an artisanal perfumer looking to add matching candles to my brand & was leaning toward going with the WWCo. However, I refuse to go down the road of relying on others who are incompetent. Your honesty has saved me a lot of headaches! Thanks so much! 😃

I just want to say thank you so much for being extremely honest with your experience with each of these companies. As they are some of the leading competitors on the market. I am doing my research now to help me with adding candles to me small business once I launch and wooden wick was at the top of my list and now they are completely off. As a customer to any company, there is nothing worse than investing so much money into a company and they make you feel like you are a dime a dozen customer. I’m sorry that you had to experience that and I hope that they can apologize, accommodate and resolve the issue. New sub here. We need more like you on KZfaq that are not afraid to speak out for the sake of others. Thanks again for the helping me save my money!

I really love this video! I definitely agree that customer service should be paramount... and that Wooden Wick has a lot of improvement in that regard. Thanks for calling things for what they are and like you said not bashing but honest. So helpful to others!

I ❤️❤️ WW!!! I literally bought the whole store when they first launched! I think that they expanded their brand too fast and couldn’t keep up! They started with beautiful waxes and FO! Then they added vessels and then they went buck-wild and shiiiit got crazy! I had to jump ship😩

Thank you so much for this video! Everything you said about every company is TRUE. Especially about the free samples that is very generous. Same with transparency I appreciate a company that is honest. WW is my favorite but it has been stressful. I think they weren’t ready for the growth they are receiving! But I said I will just start ordering in advance to avoid delays or any smoke in mirror! Haven’t tried the flaming candle but I have been curious.

I appreciate this video video for all the information given and the realness of the conversation thank you for your authenticity

Appreciate the honesty. I have 15+ years sales & cust. service experience and let me just tell you that my BIGGEST pet peeve is horrible / non-existent customer service! Enjoyed your video.

Thank you for this! Before I order anything I really want to do my research. So I really appreciate this!

THANK YOU for your honesty!!! Subscribed!

Wow thanks for your brutally honest review and really putting yourself out there. I was just about to switch to them but now I’ll have to rethink...

I'm so glad I watched this video. I am a candle newbie as well and I have a full cart on WW. But I will not be placing that order because I would be pissed to not receive my order in a timely fashion. I do however love Nature's Garden, The Flaming Candle and Candle Science. I've had no complaints with them thus far.

I have to agree with your assessments of these three companies at the date that you made this video. I remember going through a tough time with WW back then. Fortunately they have made a huge turn around. I have been doing business with them going on 3 years now and they have improved by leaps and bounds in their customer service department. Their supplies are a must for my higher end line. You must have made an impact! 😊

I've tried a lot of different suppliers since starting candles 4 yrs ago. The Flaming Candle is one of my absolute favorites. I've never had a problem, customer service is awesome and they're very straight forward. I get my soy wax, wicks and a lot of my FO's from them. Love them!

Good video, don't see this much from other similar channels, so you stood out. Also good job keeping it real from both the seller and buyer perspective. The example of the free sample was so right on. It's a ice touch but you can't expect them to give you want you want of be demanding it, no one would want that if they were the ones doing the selling. It's literally a gift, you wouldn't want anyone you give a gift to then turn around and complain about it.

Thank you for your candor and honest experiences. I am testing WW and I will diversify now. I don’t want to end up with slow supplies and a lack of response. 🤔

THANK YOU. I'm so happy that someone is speaking out about WW. I was also fully vested in them. I loved their wax and fragrances. However, I was so disappointed in their lack of good customer service that I am changing my candle formulations. This is was an easy decision and involves a hell-of-a-lot of work. But I no longer feel I can rely on or trust WW. I can't run a company with suppliers that aren't reliable and straight-up give you miss information. My experiences with them cost anxiety and lost revenue.

I see you and feel your pain. I too had a order that took 12 weeks to receive. Customer service is the heartbeat of any business, especially when your in the service industry. I agree with your review on all three. CS has been great so far and never had any issue to speak to someone, even through text. I don’t have much to really say about FC, since I have only order their fragrances. But, WW, needs help in the areas of customer service and operation. Funny thing about WW, is they hold the patent to the wooden wicks, so to go find another distrubutors is not quite the same. I would love to speak with them too and help them with their customer service. Thank you so much for your honest review.🤝

Thanks for explaining your experiences! I was surprised about the Wooden Wick Co issues, but only because I haven't personally experienced the lag in order fulfillment or customer service issues from Makesy at all yet (but now it is starting to make sense why they've rebranded - I'll check your other video explaining what happened next). I usually get my orders from them within a week (I'm in Colorado) but maybe it's been resolved since this video? Ah! This makes me a little nervous going forward, as I principally use their wicks.

Thank you for being honest, this is helpful for beginners

This was AWESOME!!! Thank you!!!

This is super handy! I have only ever bought from Brambleberry, but I wanted a few scents they didn't have, so I was looking at The Flaming Candle, and I'm glad to hear that I can trust them! (And also good to know to be weary of WW) Thank you for this video!

Nicely said. Very professional! I believe to date that customer service as a whole has fell through the cracks and more sadly they don't seem to care. Period and to try to get someone to help you in general is practically non-existent it's a shame I'm old school and how it was 30 yrs ago and how customer service in general as a whole is completely day and night. I have Always believed customer service can and will make or break a company and with all the competition out there you would think it would be different. That's on them though and sometimes it sucks but we can't make them change but we can change where we do business and who knows maybe it'll be a better experience. Good job 🙂

I like the fragrances from the wooden wick but I haven't been able to get really good hot throw yet. I mostly use lone star because it's just a few hours away so I save on shipping and I get things the next day if I order before 4pm.

I too started with WWC around the same time as you and all was well until Fall 2020. I waiting six weeks for a small order with zero response on their part to my multiple email requests for a shipping update. It wasn’t until another maker and I began discussing the customer service problems on a WWC’s IG post that they finally messaged me directly to resolve the problem. I absolutely love their oils and want to order again but am hesitant. It’s such a shame! I hope they fix this problem soon. Great review by the way!

The annoying part is seeing them post things on IG and muting the comments. So disrespectful to the customer. But shame on us if we keep buying from them. #justsaying = )

Girl you are a rockstar..More power to you..keep doing what you do..lots of love, Monika(chalktree WAX Candles)❤️

I couldn't agree more with everything you said about CS and WW co. Candle Cocoon is a great company if you are looking for high quality FO and timely shipping. I ordered from WW for the 1st time in Dec. it was not good. I'd love to see reviews on any other companies you use in the future. Thanks!

I loved how you explained everything. I did all the math. WW for 12jars&lids it’s 99.24 free shipping, for 12 jars/lids from CS Nordic tumber with wood top 42.69+27.08s/h but getting 2 it’s 112.46. For 13.22 you’ll get double yes they are smaller and have more colors but I can get way more profit getting from CS, flaming has the very best prices I have 50 on 60lb of c6 with shipping, I haven’t gotten any jars or wicks from them yet

Thank you sooo much for your honesty. I’ve heard similar things from other candle makers about WWC and of course I have experienced my own issues. I tend to think that they KNOW their products are unique and of high quality, therefore customers will overlook the complete lack of customer service and ridiculously long shipping timeframe. It’s super frustrating. *sigh*

As soon as you said “ just settle down it’s gonna be okay, actually don’t settle down, I hate it when my husband tells me that.” You’ve got a subscriber for life 😂 Also thank you for the amazing reviews of these companies.

Thank you for this video. I placed my first Wooden Wick order a few weeks ago and am frustrated with their customer service. Still waiting and no reply to my email yet. Have ordered from Candlescience and Candle Cocoon (which is awesome with their products and customer service.) I won’t reorder from Wooden Wick again. I will have to try the Flaming Candle also. I appreciate your honesty!

That's what I wanted to hear. I also had an issue with a WW, I placed an order for those white vessels on November and believe it or not I got my vessels almost 2 months later, they came this past Monday. I would see the vessels available on their page, it was not saying sold out as it usually does and it pissed me off. I contacted their customer service but everytime the same excuse. I appreciated that you posted so people know and especially WW, has to improve their customer service and also do something with the the orders.

Thank you for this!

If you're wanting to use luxury fragrance, pass on wooden wick and look at stone candle bar. Stone fragrance oils are extremely luxury, most cost $64. But, if you have a seller license you can apply for a wholesale account and get fragrance for $32. Their customer service is better than ww. Their oils are also stronger, I only use 6 to 8% in my candles. I'm replacing all my ww oils with Stone's oils.

I agree wooden wick is by far the worst!! I’ve yet to receive my order , I too have emailed them couple of times with no response. Thank you for your videos, you’re amazing 🤩

The free sample from CS is very helpful in trying new scents. They are a great company. It's a gracious gift. I'm thankful.

I'm SO GLAD about what you said for CS. Those comments and posts from others on fb groups trash talking CS was such a turn off. I figured they either were asking too much of them or didn't know how to work the shipping system (hello.... one warehouse, order over 200 lbs, etc.). I've tried so many other companies out there (ex. WW, Brambleberry, TFC, Midwest, etc.) and CS is by far my favorite. That isn't to say the FOs from the others aren't bad, they're amazing, but CS is just such a great company that I feel like I'm cheating on them when I venture out.

Hi Ashley! I totally cosign everything you said! I fell in love with their videos, marketing & FOs . Then I ordered FOs and I got the incorrect ones. Then I ordered wax and it never came. They didn’t answer emails or anything else. I was devastated! Hive & Honey came to the rescue with wax and Candle Science/Bramble Berry with everything else. Thanks for your video.

Thank you so much for this!! Although I’m concerned bc being a newbie to candle making, I’ve been testing & have had a lot of success with the tube wicks. I plan to continue using them, & suspect as issues arise, I will be autonomously fixing issues 🤦🏻‍♀️💆🏻‍♀️ if they don’t offer much help. Bitter Creek has great fragrances, as does Aztec & a new company called Midwest Fragrance. NorthWood distributing is fabulous with their customer service - my wax was delayed, they notified me, and then when I did receive the wax, they gave me a coupon for five dollars off my next order. So true good customer service goes along way!

So glad I’m not alone, I found another company with similar size vessels and less expensive. However I still need the wicks from them which takes forever

The same thing happened to me too with WW! It was actually 4 months and I had to reach out multiple times to even get the order! Not to mention that they charge for the order at time of purchase, not at time of delivery. Glad to know it’s not just me

Thanks for honest review. WW has extremely bad for customer service and it pains me to see how they benefits from the shortages and the increase in demands and yet they don't even try to respond. I've spend at least $2k and refuse to do business with then anymore.

Thank you so much for posting this video. Like someone else commented, this needed to be said! I love your brutal honesty. Keep up the great content!😊

Thank you! This video was so helpful. I was really considering using wooden wick fo for my line and i don’t think I will now which is so sad.

Great video and I agree with you about Wooden Wick Co,I spent my money buying some products and I didn’t receive my package.After sending many emails nobody contac me to resolve the problem!Thank You!!For the video

I've had the same issues with them I ordered 2 packs of booster wicks in November. However, I didn't get them until January and I paid for 4 day shipping. When I reached out they said they hired 50 new employees to help... unfortunately that didn't help. I love thier wicks and it sucks because it appears that they are the only ones that sell quality booster wicks... I've even tried to figure out how to make my own... I hope you get your order soon. I've decided to place orders for wicks sporadically long before I run out in hopes that they will arrive at some point before completely running out. Good luck!

I had the same exact issue with their customer service as we were deciding on which to stick with for the bulk of our orders. Definitely took our business elsewhere because of their lack of support! But we have no regrets because Candle Science is absolutely amazing!

Candle science and lone star are wonderful. I get my orders right away and they return my emails in 2 days. I've heard bad things about WW Co customer service.

Great helpful video! Thanks

Yikes! I love the transparency on the 3 different candle companies. I'm huge on honesty, deadlines and customer service. I cannot stand when I'm ghosted.

HEY SWEETIE IM JUST STARTING THANKYOU FOR ALL THE VERY IMPORTANT INFO IT CUTS ALOT OF THE CRAP FOR ME THANKYOU GOD BLESS YOU

Wooden wick is expensive but they do have wonderful complex scents one thing I can say is they change scents too so if you find a nice scent it might get discontinued the next time you want to order it

I would love to see them respond to you on this...I agree with you, I am a reasonable person in regards to delays, but a few of the companies I have spent thousands of dollars with just cancelled all or part of my order with no email saying so. So, I have found other suppliers. Too bad because the products were fantastic, but the customer service killed it for me.

It is funny how I come across this video, earlier today Wooden Wick Co had a live IG and in the comments, it was strongly mentioned that the customer service sucks when they were speaking on customer service. I had two major issues. The time it takes for them to update your order. What I mean is, I can put in an order paid in full and the order still waiting to be filled damn near 3 wks later, and during which time I have put. in another order and that is running into week two. I think from where I sit the issue can be a variety of things. Short staff, not enough product made or sent in from their suppliers, they have more customers more than they anticipated. So I do try to be understanding, but I think. they need to buckle down & refigure how they process orders and customer service and their time management. Materials, fragrances, etc I LOVE. LOVE LOVE them. Outside of that not so much..No.

Stunning and brave, you go girrrl, yass slay.

I literally had a full cart of their stuff. Mostly for the wax and vessels smh. I'm going to check out Dream Vessels, as I saw you mentioned them in the comments, along with others you spoke about. I like their marketing and see the FO are still A1 compared to others from reviews I've seen. I think maybe I'll just buy that from them, and get all my other supplies from other vendors. I have a background in luxury customer service so to hear this is really frightening, I would've hated to launch to then wait months for more stock. Thanks for this!

Thank you for this video

Honestly I'm just really jealous of the wealth of suppliers you guys in the US have 😅 It's crickets over here in Europe and Brexit REALLY impacted us. Awesome review Ashley! And kudos for running 4 businesses (wow!) 😊

100% correct! WW is terrible with customer service. I am beyond frustrated with them and I only get my wax and wicks from there. So glad I found a replacement for the wax but I’m stuck with my wicks. And I want to get their aura vessels so bad but I refuse! They need to do better.

I'm new to the candle making. So I'm still learning and researching. I am not new to starting a business or the book keeping, insurance, payroll, sales tax ect

Great information. I am in total agreement with your comments regarding Wooden Wick. I am so frustrated with them but like you said, I am in bed with them too and it's hard to stop using them.

Per similar experience, I will not order from WW if I need in a timely manner.

Even though I'm in Canada and the 1st supplier doesn't ship here (womp, womp -- y'all have it SO GOOD down in the States, for real), I love this video most of all for the candor and honesty about WW Co. I placed my 1st order with them a few weeks back, just to check them out and while I did manage to get a shipping notice yesterday, I'm still quite unimpressed with everything I am hearing from their long-standing customers. My only regret is not seeing this video a month earlier, I would have just given them a pass. Cannot put my business into a situation where customers are unable to buy from me b/c I am unable to get supplies in -- or even get answers on when that might happen. Massively unprofessional on their part. Their branding is cute and all, but they seem to think they are doing retail, not B2B, and this mess is just unsustainable and unacceptable and we're the public facing ones dealing with customers asking why things are not coming back in stock. As it is I'll be stuck with a bunch of stuff I'm never going to use. If I can't reliably source something, it does not go into production, period. Oh well, maybe someday they will get their act together, but this is exactly how suppliers fold. I've seen it before in other fields. Almost always starts with exactly these CS complaints and unexplained delays.

“It really was just pissing me off” I’m sorry I had to giggle because that’s totally how I felt 😂

I completely agree with everything you said about WW. I’ve been a customer of theirs since they first opened a few years ago, and it’s so bad now. I am so patient but to hold up a huge order of multiple things for a MONTH just for a few tins that are back ordered is unacceptable to me. They need to start being transparent on what’s in stock or they will lose so many customers.

I love Candle Science and Wooden Wick 🌹💕🥰💫. I have to try Flaming Candle 🕯

Oh man, now I’m nervous. I placed an order with them almost a month ago while they had a sale. My first purchase and I haven’t heard anything from them other then marketing emails. I’ve reached out but haven’t heard back. I’m leaning towards this will be my first and last order with WW. Transparency is key. S*it happens but just update people along the way. Ignoring someone for a month with a 5-7 day guarantee.

I am so so so so glad I am not alone with my struggle with WW. As a fellow business owner, I tried to give grace where grace can be given.....but they try my nerves. Everything is beautiful, the packaging, branding, marketing etc etc but they have piss poor customer service at best. For what they charge, the service should be much better. Right down to the offer “will call” pickup now, but they don’t have the option on the site two months later 😑

I ordered a sample pack of fragrance oil from Flaming Candle and I was missing one. I emailed them, within a day they emailed back and the next day they sent me a replacement for free and included a free sample. I ordered some wax from them they ended up being out of stock and they were very upfront about when it was supposed to be in next and whether I wanted to cancel the order or change the wax. Very great customer service.

It took 7-8 weeks to get my wax from WW. No heads up that their shipping would be so back logged. CS has ridiculous shipping prices but their customer service is A+ and their shipping is super fast. Plus they give a small sample plus are tax free if you have an EIN number. Im now looking for a new place to order wax.

I'm commenting on this video April 2022---WW Co (now Makesy) STILL has terrible customer service. They fail to take an honest look at their systems. When a customer can't reach you to solve a problem, you've got some big problems internally. This is too bad bc they do have nice things, but I am working on sourcing those things I use now from other suppliers (think China). And yes, Ashley, you do lead with grace

I 100% agree with wooden wick!!!! They do not have good communication! They sent half my order and didn’t think to let me know that they were holding back my wax and a pitcher because the PITCHER was sold out! It was so frustrating!

Just seeing your video. Thanks for the honest review by the way. I'm wondering if WW every reached out to you or if you're still waiting 🤔???

The Flaming Candle is great....except it was $20 to ship 3 - 1 oz bottles of FO.... Soooo I am waiting until I actually need more than these 3 scents...

Wow. I want to share my experience briefly, not to high jack the comment thread, but I'm gonna high jack the comment thread. I love this review. It's honest, and it's spot on. I feel exactly the same way. I have had the same shipping delay issue, damn wick clippers!. I have also had an issue with their packaging. I ordered the sample pack and the droppers leak particular fo's. I dont know how or why. I even received a second replacement, and the exact same ones were sweating from the rubber dropper top 😆. Full disclosure... ww did make it right, kinda. I asked for some plastic bottles to put the sample oils in and they did send them. I emailed letting them know about the first order leaking and not to send another, I received a replacement set before they checked the email I sent. I do wanna say that ww fo's are the very best on the market imo. Customer service needs to be streamlined and more transparent. Amazing video!

Wooden Wick used to be awesome! This last year has been a nightmare! Politely said. They need to have a hard look at customer service and revamp that little monster! I am not going to blame You Tubers totally, however..... when a few prominent YT candle makers started hyping the Wooden Wick Co. Crap slid down hill like a freight train. Go back pay attention. I am not lying about this fact. The more they are hyped the less stable the company has become! That is sad, because it could be a win for everyone. It's just made it hell for their customers. I hope they will resolve the issues, because they have killer fragrances and beautiful wax.

Its been really for all candle makers to find wax and containers... a little frustrating especially since I have been making candles since 2006

WW I had some shipping issues with but it was corrected and no issues since then and customer service has always been professional. Flaming candle is good to.

Thank you

I’ve only purchased once from Wooden Wick and the shipping was really slow. I wanted to used them for my luxury line but I’m definitely having second thoughts. If I were you I would change the title of this video to, “Why Wooden Wick Co Is the Worst” lol. That would definitely get their attention. Social media has a way of getting companies to respond.

For future viewers, in early 2022, Wooden Wick changed their name to Makesy.

Wooden wicks are a hit and missed. The flames can get big at times if someone will forget to trim them. I stuck with just cotton wicks. However, candle suppliers have come a long way. I started with candle science back in 2015. I did once have a hard time with wooden wick co and an order. However, after some back and forth I changed supplier that sells the same wax but cheaper and fragrance oil way way better smelling and concentrated very clean smelling and fast delivery too. I'm picky with fragrances since I'm a fragrance lover of niche and designer houses so at times it's hard to find what I want in oils . Anyways wish you all the best.

I’m currently having the same problem with WW. I ordered in January and here it is March and still haven’t gotten half my order.

I’ve dropped two companies for the horrible customer service. Candies&supplies sent me a case of completely scratched unusable vessels and wanted me to pay for them to reship me New ones. I could not believe the audacity of the woman. She told me other clients didn’t mind them being scratched that they just slap a label on them and call it a day, I was like I don’t care what other people do, I have a luxury candle line and these vessels are completely defected. Needless to say I dropped them Immediately and switched all my vessels to dream vessels. They have hands down the BEST customer service ever. I think wooden wick just blew up too fast and didn’t have the man power, but I do LOVE their products.

Thank you for this! I have 2 large orders just sitting there saying unfulfilled. I do love their products but if I cant get them not much of a point. Anyone comparable to them?

would like to know if you ever did a review on acu soy#10 soy wax cant seem to find one thanks