“You’re having a good day at work, and then a customer shows up”

I enjoyed this commentary, so much so that I was caught off guard by the end of the video. I would look forward to more of these types of videos.

I am glad that someone finally brought up the fact that Classic also had its haters.

I stopped playing this game 13 years ago, I only watched your video for either nostalgia value or just to check out how the game has developped in my absence but I must say that the content of this video is so philosophical that I can basically apply it to almost every aspect of my life (in my job as well as in my private life). I sincerely thank you for it, It was a pretty nice wake up call

First time ever commenting, but just wanted to say this whole video took the words right out of my mouth. Excellent content and excellent video. Love everything you do Hiru!

Finally a big WoW KZfaqr addressing this topic. This really needed to be said, and the word needs to be spread.

Really well put together video, that point at the end really is an example to sit on, imagin todays loud voices were put on rested xp, it looks trivial and good now with 20/20 hindsight but back then, it was a big deal on the level as many complaints today.

This needs an article on Wowhead, the commenters there need jesus.

This issue is why I have stopped following most WoW KZfaq channels. There are a couple in particular that are so unhelpfully negative and pointless, without an ounce of constructive discussion that I can't bear it anymore.

I have to say that I am one of those people who just go into each expansion liking it. There are always things/systems/stuff/whatever that *I* find to enjoy regardless of other opinions (yes, even in WoD), and I focus on those. And the things that I don't find so enjoyable to me? Well, I put up with them if they are needed to achieve a goal I have (not necessarily an Achievement, just something that I personally want to accomplish) knowing that they are the means to an end, or I leave them be. So I'm always surprised when I see videos or read articles pointing out negative things because for me it's a "what? I didn't even think of it that way" jolt. This is a hobby, folks. Don't play if you aren't receiving enjoyment out of it.

As someone who mainly plays PvP in WoW I feel this video. This season was the first I ever really tried to gain rating in RBGs, I've been having a blast for the most part. However the only way I can have fun while doing this is to cut out/avoid the people who focus on negative vibes. Most people expect you to use discord over 1500 rating in RBGs... If one vocal person is super negative, regardless if they are a good or bad player, it ruins the entire experience and people generally tend to play worse because of it. Recently what I've learned by getting 1800 in RBGs is the mood matters for win rates, even before any games start. Most games I've won have started out with a group of people who are laughing and having fun while building the groups. A target caller who can stay fun and chill, who can joke around and stay positive even when things are not going the groups way, they have a good chance at helping the team get a good come back. In my experience, at least in RBGs in WoW, people play better, learn easier and generally have a much better time when the group has good vibes even before any games are played.

Negativity has been a part of the game since forever. Most commonly if you don't play your class as most optimally possible then you are "doing it wrong" instead of playing however you want to play.

This video needed to be made, and will not be seen by enough people. Your April Fools videos are the best April Fools videos I've ever seen, far more creative than 'I'm quitting KZfaq lololol aprilfoolz'.

I have an underlying feeling that a lot of people are very passionate, but not everyone comes from the same background and can quite articulate what they feel very well. Especially if english is their secondary/terciary language.

I honestly never had a problem with the expansions and content. What hits me is the anxiety of dealing with the community. Raiding feels like something I want to finish on normal ONCE and then never go back in til the next patch or next expac for mog runs. Mythic+ gets exponentially more exhausting than it's supposed to be and I only run my own keys. This is so any screw up only affects me since we still get loot whether or not we time it.

You've been doing so many 'History of X' videos lately that I thought this was gonna be a history of the community freaking out over silly things. Glad I was wrong, good vid.~

Valid points about us the community being better when speaking with the developers. I hope we can push the conversation into a place where we can find a direction the game will go into and be happy, because I want this game to be there when I'm on my death bed, I want to log out for the last time knowing it will keep going.

Thank you for making this video. It has really gotten me thinking about how negativity is just accepted while positivity needs to be proven. Fascinating.

I remember in patch 8.3.0 when they added the Great Worm from Beyond in the PTR. People went crazy in the forums saying terrible things about how bad the worms were, even I thought it was a terrible decision by the game designers. And when the patch came out, the worms were barely an inconvenience making me wonder what the heck people were complaining about.

He really said "Hh you thought I just make clickbait? Nah here's my thesis"

Someone link this to Belullar, oh no he's posting the 48751th vid about his "rant"

Just remember, not all community ideas are good, that's when "You think you do, but you dont" is important.

The biggest proof negative advertising works? Political negative ads. Everybody says they hate them, but statistically they change more minds than positive advertising in polling. Hit ads simply work.

This video reminded me why I subscribed to your channel several years ago. Well done Hiru!

the very act of citing your sources is enough to triple my respect to you fantastic content mah man

You mentioned something extremely powerful without really dwelling on it Just because something is factual, doesn't mean it's true, facts get taken out context all the time within the modern day, it's very easy to twist facts to fit a reactionary narrative

WOW. Not only did you create a video describing what negativity bias and how it affects people overall, you managed to educate me on a matter of psychology itself. I'll be saving this under my "Learn" playlist.

One the best videos you’ve put out! I’ve recently moved away from a lot of social media and news overload the past few months. This has greatly improved my mood because I’ve basically cut out about 90% of the negativity those things spew at you constantly in my life. Couldn’t up vote this any faster!

i like it how he said in the end blizzard doesnt listen to the community anyway XD

Hiru, you made some excellent points with this video. Negativity bias is a very well documented phenomenon, and it's something you have to constantly battle against especially as a manager in an office environment. What we also find typically happens is even if someone isn't necessarily having a negative experience themselves or have experienced positive ones - if someone with a more dominating personality comes in and starts expressing negative views, it can spread and impact others. Where once you thought positively of a certain action or outcome, it can quickly turn to negative. We face that same dilemma in the world of warcraft community - there are people who have very dominating personalities or high viewer account, that are outwardly negative towards the game almost at all times. Both Preach and Asmongold are a perfect example of this. You mentioned Asmongold as having "fair criticism", but generally this only occurs in the videos where he's not streaming; watch his streams and you'll see him continuously spew forth negative comments about the game, how it sucks, how Blizzard is incompetent, how they are lazy, etc. Preach is in a very similar light, where almost every one of his views are taken negatively. In both cases what I see within them is something that is extremely common, which is burnout. It's something that is inevitable and happens all the time, and when it does the usual trend is to become outwardly negative towards whatever you are burnt out over. Preach, especially, exudes classic symptoms of this - if you watch the interview he did with Ion, any time Ion spoke he would be rolling his eyes and being sour about the entire thing. It didn't matter what Ion would have said in those moments, his immediate reaction was always going to be negative. When you have these people in your community it spreads easily to others. It's quiet surreal in that you have these same people who will champion and celebrate the decline of Blizzard under some misguided premise that if they fall hard enough, they will learn from their mistakes and "go back". When the most likely scenario is that if the game fails enough, it just goes away forever. Never realizing that their own negativity contributed towards it.

Great video. Glad the issue is being tackled head on with this well thought out approach

Great intro. One of the few channels i still follow, great work man.... greetings from Colombia!

As a healer, I have a high tollorance for annoying BS. So it's probably why I stay relatively positive about the game. Most people who walk away don't do so because the game is "bad" now. They do it because we've been playing the same game for over 15 years.

This could apply to so many things other than WoW. I love your videos and this one is no exception! Great job 😁

Thanks for this video Hiru... you did a really good research on the topic and explained very well!

I always enjoy your content. Thank you for the thoughtful work you do.

I never realized the Garrosh Video was supposed to be an April Fools joke. After all, Garrosh did nothing wrong.

Thank you so much for this video. Too many people need to hear this. Even I needed to be reminded of a lot of the points you made:)

I was not expecting such an interesting vid, well done man you got my attention since the first second

Best WoW related video I have ever seen, good job Hiru!

As a healer, I always stressed out :(

I don't hate anybody who works on these games. They are trying to make the best game possible with what they have. It just doesnt always work out for several reasons.

You've been doing a really great job recently Hiru, very gj.

Putting that Almost Degree to use, aren't you! I feel a new channel coming on 🤔

While I don’t think harassing devs is good, I feel like the context of paradox consistently releasing buggy/broken products for money might be a factor that leads to players being toxic

Great video! The science behind how and why people react differently to a subject is very interesting,

This video is most likely one of your best. Awesome work!

Did people really got angry on rested experience? There's literally nothing that can't be criticized

I've noticed this too. I made a video highlighting the problems with Shadowlands. I think I bought up some of the good during it, but over 90% of the comments are negative about the game. It's like people can't give credit where credit's due. If I recall, I gave constructive feedback in my video, nobody ever bought that up. Negativity bias can be a good thing though. For example, when talking about issues outside of gaming, like real issues, like climate change (Trying to save the planet), I think there's a good reason to be outraged. I agree it's stupid to have a bias to say "Whatever evidence I get to stop a global catastrophe, I'll use it, even if it's true or false.". But that is an example of a positivity bias right? Because someone wants to believe something is good, just because it sounds good, but not necessarily because it is good. I debate a lot of ethics outside of KZfaq. I definitely see the negativity bias. I do a lot of animal rights activism and talk about veganism online. I've met many people who just don't even bother approaching it with any hard evidence, and don't concede let alone provide any arguments in favor of animal rights or veganism. I get sick and tired of debating for that reason, it weighs down heavily on me. I can kinda understand how the developers feel if they have that same issue. Something I noticed about the world today, that I've already talked about even long before anyone else noticed it I guess? There's a lot of negativity around everything. Just like you said with the bad news being seen as more truthful. The truth is, we need to get on with life, but we can't keep living by being at each other's throats. Rather, take a neutral approach, which I've done since every topic. I feel less depressed, less angry because of it. It's helped me find some positives in the world. Also don't forget, there's a massive mental health crisis across the world, of course people are going to be feeling down. We should try to make each other feel better, and treat/solve any problems we may have. Speaking personally, my suicidal depression can only be solved if someone would get me the fuck out of my house, get me a decent PC setup, and I'd like to be somewhere quiet. So far, nobody has done that. So as far as I'm concerned, suicide is inevitable. I don't know when or how, but it will happen.

I am so Glad someone finally Pointed that out. At the Moment, the Game isn‘t nearly as Bad as it was in for example in 8.0, but my whole timeline is still filled with videos from Bellular clips, preach and asmondgolds main channel talking about how the devs are sabotaging their game and how they are, according to bellular, constantly "putting a dick in his salad" when designing the game. I don‘t hate these people and I do enjoy both of them, but I can‘t help but wonder why all the big wow personality’s hate the game and play it for 18 hours a day.

So many truths about game and human society itself. Amazing work. You are a great human being, hirumanredx. :)

Thank you Hiru, these words needed to be spoken and heard.

I personally just get really tired of being called a blizzard shill when you make extremely reasonable points about problems from blizzard's perspective. One example of this was a botting discussion about Classic WoW, where someone suggested to just ban characters that performed bot-like behaviour. I suggested that that wouldn't work as some players might follow similar routes to farm herbs, so it'd cause a lot of unfair bans. Immediate response was that I was just shilling for blizzard. This holds true for almost any discussion ever about the game, except r/competitivewow where people are actually reasonable.

Just a reminder that paradox tried to shift blame on the community because they were being toxic and not releasing a broken mess.

Really good point! And you did a good job explaining it as always.

Great Video. I don't know how often i talk about that stuff, but Social media is always flooded with that kinda Negativity.

I remember actually taking a break mid BfA when Classic released due to the overwhelming "BfA BAD!!" from left to right. It just felt demotivating to play.

When you love something too much you want it to be as good as possible

Magnificent video. Love your content, keep it up!!!

Exceptional Video Hiru! should be very proud of this one.

10:24 yes except Blizzard themselves says they measure success like that. Every quarter again.

2:46 Have you ever heard of a youtube channel called LegacyKillaHD? He used to run a normal review channel, and then one day he didn't get invited to the Fallout 76 event and he started to lash out at everyone and suddenly his engagement went up dramatically. Not his subscriber's count, just people who loved to talk about how much they also hate video game companies. It's a strange place now where he sometimes just has to make things up in order to keep his subscribers angry and engaged.

I love your 'top tens' and 'history of' videos but this kind of video right here if why I've been subbed to you for years (even when I wasn't subbed to wow).

This was a fantastic video, well done my dude!

Just being real but Bellular could use this video stamped into the side of his face

lmao - the first 5 sec "is it justified, yes of course it is"

Great perspective mate, thank you!

Very good video. The same basis for this applies everywhere it seems, people link their premises to conclusions that seem to be more emotional than objective.

The lecture we didn't know we needed

A channel that only covers negative topics: heelvsbabyface anyone?

1. An important message! Thank you for the video. 2. A Hiru HoI4 channel would be a literal dream come true.

This is a really good video. Great job!

People's negativity bias: people who point out the single spelling error "thruthful" Positive people: good video, well thought out and laid out, backed up with evidence. I am borderline convinced the "thruthful" misspelling was intentional to prove a point. Either way, good video, I always enjoy your content!

We can explain the negativity bias as to say "for things to work well is their default, expected result, so what should be seen as positive is just the norm while the negative isn't " For example, your microwave cooking food. You don't praise the efficiency of the machine or how well it cooks but you'll be sure to remember whenever it stops working or malfunctions, nor would you recognize when it surprises and works better than expected bc you don't set up a bar for it to overcome, rather a down arrow where it either works normal or bad However, you can accept the existence of the positivity bias as well, when things that work normal, then turn bad and you overcome that problem, you feel happy, even when the statu quo of such thing would be to just "work as usual" If i "lose" my keys and can't find it for hours, then i find it I'll feel relieved and maybe have a burger to celebrate finding my keys , despite the fact the keys missing and appearing doesn't change the expected result: not loosing the keys on the first place Currently for wow players, it doesn't matter if Blizz makes good on wrongs they did or if they listen to players and change something for the better x they'll always ask more and bring back old hatred , they'll say "it should have been on launch" and "too late Idc anymore". Just checking the Wowhead comments or bald/Bellular comment section, compared to Soulbreezy or MarcelianOnline comment section show the immense disparity between people for the exact same Content. How the 2 first channels thrive on hate while the latter , on gameplay and guides. Even someone as objective as Izen Hart , that mostly posts just data, sheets and analytics over his own opinion, still gets the occasional doomsayer, but mostly fun people that like the stuff they're seeing. Which goes to show, who should one believe? Those that make videos solely for ad revenue like Bellular nowadays with the clip channel or Asmon with clip channel just reacting to everything, not even playing but tagging himself as "wow Content" so he doesn't have to compete with other much larger audiences on Twitch like Just Chatting ? Or those that blindly love everything for the sake of it, that can't take a word against their game, or the rare breed of the middle, that likes the game they bought but can acknowledge faults , yet don't hyperbolize those as "unsubscribe" reasons like some people did for the customization when it was announced not to be developed further on this expansion?

I think this is the first comment I've ever left on KZfaq, ever. I've watched almost all of your vids on this channel, and I'm most of the way though TheDuelLogs. Most of them I've watched several times (I'm one of those people who loves to watch these before bed.) I just wanted to say that THIS video, in particular, was incredible. Reasonable. Sensible. Needed to be said. Mad respect. Also can we have more raid / dungeon themed content? Ok, thanks! Keep doin' you, bro!

Video like this is why i love this channel.

i use wowhead as my main source of news for wow and i think the comments on it might be the most toxic wow comments i've ever seen and they're on like every single post and its honestly kinda mentally degrading

Talks about negativity bias. Presents extreme positivity bias.

hiru is next level when it comes to commentary

Great video. I have noticed that negatively is also infectious like you mentioned and since wow has been around as long as it has been, it has had time to grow and fester. I don't know how to fix such a problem

I play wow everyday for an unreasonable amount of time, and I'm sure a lot of people who play wow do the same. And it just makes me wonder with how people behave... why do you spend hours a day playing a game you apparently hate? I mean like hiru said, criticism is valid, if a change is made that negatively affects the game you hold near and dear, and love to play, it's completely expected and valid to say "I do not like this", you don't want the thing you enjoy being damaged. but like the constant "wTF bLiZz ThiS iS BuLlSHiT, bRaIN DeAD dEVs".... like... if you hate the game that much then why are you playing it.

As a healer. I've come to laugh at peoples bullshit. Most of the time. The others have my back but sometimes I get tag teamed. So I just smoke a blunt and laugh as they kick me.

An amazing video. Great job.

Finally someone made this video. Well done

I haven’t watched this yet but knowing your opinions on this it’s gonna be spicy.

Using Paradox Interactive is not a good example. That post was made in VERY bad faith after they released a game DLC that was completely broken on release. It's nothing but damage control and shifting the blame onto the consumer.

I need more videos like this buddy

This felt like a college class that you really really like and enjoy. Love it!

Cracking vid and it's a shame that the community has gone this way

Haven’t played in 2 yrs. It doesn’t surprise me though. It’s easy to be negative when you’re not having to look someone in the eye. Further, people have a habit of not offering positive feedback as much as negative.

Holy moly, this video is briliant!

this video explains so much very good this is also why i never look at forums the negative takes away all reason to look at them.

i know the only reason i assume ill intent from the wow devs is that they keep making the same missteps again and again and not listening to the people like, say, Preach who in the past has told them the exact problems this feature will run into, and the devs do nothing about it until the end of expansions, where they repeat mistake with new feature people don't want and ad nauseum

Hiru being my sociology and english teacher in 2 minuted

such a good and eye opening video

The rested xp bonus is literally perfect

People used to complain about WOTLK so much back in the day but now everybody misses it

Your WoD video was so good I didn't even realize it was an April Fools joke

What a superb video. Thank you.

This is very insightful. Thank you.