It needs to be disassembled to properly clean the brush and end bearings. Miele does not recommend disassembling the powerhead yourself, but instead have your butler take it to a Miele service center for weekly cleanings. If you don't have a butler, you probably can't afford this vacuum.

I found out if you remove the wheels, it has screws hidden underneath

@@BR-ip5pz Can you shed some lights on how to remove the wheels ?

A nightmare to clean the head the designer behind this clearly didn’t had in mind the cleaning aspect as took me a while to figure it out and watching youtube ami will stay with my shark vacuum far better !

How do you remove the cover from the back

Well I can't see it being very good as the bristles don't stick out very much so it doesn't really help you with deep cleaning

@@Relapse1O1 does it glide easily on carpet?

Miele make the blizzard not hoover 🤔

It might be an issue with your suction and not the head, the head relies on the suction to move it so if there is poor airflow through the rest of the machine the brush roller on your turbo head will not spin.

The solution I came up with for getting the front parts separated: Slip a couple butterknifes vertically in the seam between the black plastic and the clear plastic. Pry open. Later cut the top edge of the holes in the black plastic. That eliminates the mating of the tab in the clear plastic with the black frame. The screws will hold it all together. See also @burtonhomesecurity

Hey did you end up figuring out how to take off the wheels? I’m currently having this exact problem ugh

You just need a tool that is pointy and get under the metal rod that holds the wheel and pop it out by using your tool as a lever.

@@morethanvacuums9163 but wouldn’t be nice and appropriate to explain that

@@morethanvacuums9163 Crappy head to clean. Don't BUY!

@@morethanvacuums9163 i dont think thats enitrely true. Once you get the wheels off and have a long T10 screw driver, you need to pop the plastic tabs out in the front and once that comes apart the roller brush is still stuck inside

You need to cut it with scissors or a razor and pull it out

scissors/knife and lots of pulling, basically.

Fully agree !

Thank you, this is what I was looking for. Really bad design, and I did some slight damage prying the small wheels off. You definitely don't want to do this on a regular basis.

The solution I came up with for getting the front parts separated: Slip a couple butterknifes vertically in the seam between the black plastic and the clear plastic. Pry open. Later cut the top edge of the holes in the black plastic. That eliminates the mating of the tab in the clear plastic with the black frame. The screws will hold it all together.

That's exactly why I'm here. I thought this was the one where you could pop it out, but I'm thinking maybe not. I might just use cuticle scissors to help get it out.

There's a groove to help with scissor usage

$135 approx

Follow the above instructions for removing the two screws (star drive, I don't know the size but had to try a few smaller bits) that you can see and then begin prying up the four wheels and axles which are the shiny things that the wheels ride on : ), you need to get a screwdriver under the wheels and they will pop out. Then four other star drive screws are then visible, unscrew these then stick a small screwdriver blade (one designed for slotted screws) where you see the separation between the top and bottom of the cases. Work slowly lifting a little at a time, the front clear piece is the hardest to pry up....remember this is German engineering, things fit very well together!! Once the head is apart you have access to the roller. I used a small pair of scissors to cut across the roller assembly the long way, go under the hair with one blade of the scissors and cut off a clump at a time then pull it out. The hardest part to clean is the middle of the roller, hair gets wound around this part pretty tight and you might need something like needle nose plyers to pull it all out. After the hair is removed, spray some kitchen cleaner on the stuck on dirt and wipe clean the best you can, I had to use a small brass brush because the dirt was stuck on tight. I also sprayed some silicone lube around the middle section of the roller to keep it moving smooth. Assembly is the reverse of the above, the wheels and axles go in hard but they will make a pop sound when they are seated with a screwdriver blade. The whole roller cleaning thing seems harder than it should be, I've had vaccums that had only two screws to get access to the roller head but really love my Miele otherwise.