New rules for airlines going into effect this year

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20 күн бұрын

Kevin Brasler joins Erin Mayovsky and Good Day Seattle to discuss the new rules for airlines going into effect this year. These rules include automatic refunds, removal of extra fees, and more.
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Пікірлер: 653

@ForgetMeNot2022 18 күн бұрын

It always amazes me how a company can refund 7 to 10 business days yet they can whip it out of my account immediately

@UpYourArsenal 15 күн бұрын

It's never gone 'immediately' -- it takes 2-3 business days to approve every transaction you make (that is not cash* [edit]) If they 'refund' (i.e. "pay") you immediately, and you contest the original charge, they're out double. It's 2-3 business days to process the transaction, and minimum 2-3 to verify you're making a legitimate claim to a refund, then 2-3 to issue the money back (same as the original transaction). None of this doesn't make sense, if you pause to think about how the systems are actually set up.

@nunzioification 13 күн бұрын

@@UpYourArsenalok what’s 2-3 days have to do with 7-10 business days ?

@UpYourArsenal 13 күн бұрын

@@nunzioification Re-read the comment, do the math, come back to us.

@jenschafer269 13 күн бұрын

@@nunzioificationit has to clear before it’s refunded, and it could be over a weekend. If you just bought the ticket, up to 3 days to clear, up to 3 days to return, plus a Sunday. 3+3+1. The law and policy really needs to take into account the worst case scenario for things that are outside of the airlines control.

@CountryAndProud 11 күн бұрын

Yall are seriously saying it takes 3 days to check if a purchase is real..😂😂 do you think people are physically searching through papers? Everything is digital now. It can be done near instantly. They just dont want to.

@lspiegel5704 18 күн бұрын

They should pass a law that airlines can’t overbook seats!

@user-lt5no1xt1z 18 күн бұрын

Amen to that!

@Airpaycheck 18 күн бұрын

@@user-lt5no1xt1zThen they will raise prices to cover empty seats. Your choice.

@zaphodbeeble 18 күн бұрын

@Airpaycheck their inability to optimize their payload does not constitute a problem on their customer.

@sophie20001 18 күн бұрын

They overbook because a small percentage of people don’t show up for flights.

@user-lt5no1xt1z 18 күн бұрын

@@Airpaycheck they already do that

@edkrassenstein5534 18 күн бұрын

Still no rules about all these overbooked flights. That's the most toxic thing about airlines. They shouldn't be able to kick paying customers out off their seats.

@serdip 18 күн бұрын

Agree 100% Overselling a flight is, in my opinion, outright FRAUD!

@Benito722 18 күн бұрын

The most toxic things about airlines is how passengers blame airlines for policies made by the FAA. How passengers feel the tarmac is like grocery store parking lot and pilots are driving a mini van not a multi million dollar airplane.

@kimberlysoto6864 18 күн бұрын

And those that buy tickets…..should show up.🤷🏻‍♂️

@YS-mw4bf 18 күн бұрын

@@kimberlysoto6864 They don’t have to show up. They will be charged anyways!

@doctordark3527 18 күн бұрын

It’s like the stock market. You just have to work the system and book at the right time. Seats change in price based on demand….which is insane. (Demand is low at 3am…)

@MH_6160 18 күн бұрын

Automatic… if they can take payment at the ticket counter they can refund it at the ticket counter.

@appomattoxross6751 18 күн бұрын

Like an insurance company, they are there to collect funds, but not pay out.

@georgemcgnarly3144 18 күн бұрын

I got a refund at the ticket counter and my charge was refunded within a couple days.

@appomattoxross6751 18 күн бұрын

@@georgemcgnarly3144 Rare blue ribbon award.

@SOCALHD 18 күн бұрын

“Please allow 6 to 8 weeks to process your refund.”

@GeminiSun8888 16 күн бұрын

💯

@JediBunny 18 күн бұрын

The whole airline industry is so predatory. It’s essentially a monopoly at this point, I really hope we see more protective consumer legislature as time goes on.

@Oo-IIII-oO 14 күн бұрын

Agree. On par with new car dealerships

@jamesrecknor6752 10 күн бұрын

@@Oo-IIII-oO "Yes, but we have lowered the air in the tires fee to $99, and we can get financing for anyone, even YOU!"

@exsparkxelraz5569 4 күн бұрын

It's all of America :) where you eat when you get paid when you pay someone everyone getting taxed on tax on tax, everyone is trying to f someone. Lots of us are getting f at every corner

@maria22623 18 күн бұрын

Remember when we didnt pay extra fees for bags? 😂

@kenc2257 14 күн бұрын

That expense was just rolled into the price of the ticket. Back in those days, the airline's top executives weren't making millions in annual compensation, either...

@bunnydimples1283 11 күн бұрын

⁠⁠⁠@@kenc2257Yeah but even with the expense rolled into the price of the ticket as you say, tickets back then still weren’t that expensive as they are now.

@johnnyt2139 10 күн бұрын

I remember when they served real food for 3 hours flights

@Hippitidippity 8 күн бұрын

Biden is working on that. Junk fees.

@payypayy20mali65 7 күн бұрын

And do

@mbgrocott7115 18 күн бұрын

Flying has become no better than taking a Greyhound bus. In some regards, worse.

@user-dp7td7fj1l 14 күн бұрын

Which regard

@Oo-IIII-oO 14 күн бұрын

@@user-dp7td7fj1l A door may be flying off

@user-ym3qh5fw5g 14 күн бұрын

The bus is more comfortable.

@sunshinecasey 13 күн бұрын

👀👀 yeah... No

@bunnydimples1283 11 күн бұрын

You’re about right…but I can NOT do Greyhound anymore🙅

@X_crypto1977 18 күн бұрын

Exactly…..if I give you money…I want money back when things don’t work out. No more keeping our money while you issue worthless vouchers with hideous restrictions. My money had no restrictions when I handed it over to you. Airplane manufacturers, airlines, airports and TSA all need a spanking. Yall just ridiculous!!!

@thetruthalwayshurt8515 10 күн бұрын

That’s my problem right now I have 1375 dollars on credit that I have to use by sept 15 2024 but I don’t want to actually travel before that date. So basically either I use it or I lose it. All because I missed a connection flight due to a delay on the first flight and it was faster to have purchase another ticket than to wait over 24 hours for my flight. I had to fight for the credit as they wouldn’t refund (and it was their own delay). I always try to get direct flights but this was an emergency so I took whatever flights were available the quickest and ended up worst off.

@zoner__ 18 күн бұрын

During the pandemic ANA was giving full cash refunds. No song and dance just an immediate refund. Kudos!!!

@lindafukuyu5767 18 күн бұрын

That's because of the Japanese Tradition .. The American Way is Way different .. No Automatic Refund unless you asked for it.

@shazbo 18 күн бұрын

I had a completely different experience altogether when covid hit. We asked for a refund again and again but didn't receive anything from Delta in over 6 months. It was a nightmare. We didn't let it drop because the ticket price was over $2000! Eventually after many many phone calls and finally the threat of legal action we got our money back.

@NerakSirrah1 18 күн бұрын

Use to fly ANA all the time for work. Japanese airline, so there's that.

@SpaceRanger187 18 күн бұрын

Imagine suing because you can't scam people anymore. If only everything had rules like this that had to be followed.. But nope, yall to busy fighting with each other over believing that voting for whoever matters

@houchi69 18 күн бұрын

They still did. I booked a flight with them in January, but first flight to my connection was delayed, which would have caused me to miss the main flight. Once I explained the situation and filled out their form, got a full refund back in a week.

@CharlotteCarMoments 18 күн бұрын

When families buy basic economy tickets and don’t pay the fee to sit together, then they ask customers who DID pay for their seat to move. I ain’t moving. Sorry not sorry

@shadowfax9177 18 күн бұрын

I moved. On the condition they moved me to first class.

@pn2074 18 күн бұрын

You dont have to move, but i will allow a child or family to sit together if i can make someone happy. Thats just me. I dont see life as that rigid.

@Connetification 18 күн бұрын

@@pn2074 If they want to sit together, they should pay for it. Not annoy the crap out of paying customers. But if you willing to do that, good for you

@SC_XOLOs 18 күн бұрын

Agree. I paid for the seat, but I’ll be happy to move to business class or first class

@rmaxime92 18 күн бұрын

@@TD-ki9ikcool story, but people work hard for they money. So you want people that spent their hard earned money on seats to give them up for random bums like you. Ya that makes sense. Stop saying karma, nobody is doing anything bad.

@DavidSchneiderIP 18 күн бұрын

Hmmm, I've never been charged more than I expected. On the other hand, now having to pay for each piece of luggage is ridiculous.

@rondas7772 18 күн бұрын

Southwest let's you carry on 2 pieces of luggage and also check 2 bags for free

@bookbag6432 18 күн бұрын

I think this is more for flights like spirit ect, they have a $50 ticket price but $80 to bring a carry on lol and that’s one way.

@SCLana 15 күн бұрын

So they worry about how heavy the luggage but they don’t worry about how the passenger is heavy?! Need to make restriction too.

@VAwitch 4 күн бұрын

@@SCLana Or requiring a 2nd seat be purchased if a quarter of you overflows into the next seat. Another reason I pay the extra for an aisle seat - I hate having headache & backache from being hunched in a middle seat because the folks on either side are overflowing over AND under the armrest. I'm a fuller figured gal so I get it can be a tight fit, but still fit inside the "box" of a given seat. The day I start overflowing, I'm either accepting the additional cost of a 2nd seat or I'm travelling a different method.

@fitofito1001 18 күн бұрын

They should do the same to hotels. Hotels these day charge guests various fees. You can’t see the fees until after a few clicks to the final step of booking. The final price is often 20%, sometimes 50% morn than the initially displayed price.

@natashawho5508 18 күн бұрын

Glad for the change. Airline companies getting away with too much for 20 years. Now they have to work on insurance companies, cable, and hospital cost.

@everybuddy5924 18 күн бұрын

For 20 years? LMAO. Been longer than that, try again.

@reneetones2077 18 күн бұрын

And Colleges and Universities over 600% increase tuition cost since the 1980s according to Mike Rowe.

@natashawho5508 17 күн бұрын

@@reneetones2077 *sigh* Yeah, that too. I’m sure if we really think about it, the list will be longer.

@dank9640 18 күн бұрын

I went from Heathrow London > Dallas Texas > Albany NY. My connection in Dallas got delayed 27 hours and I had to buy a new ticket to get to Albany NY. I didnt get a hotel or refund or anything. It's disgusting how airlines treat customers.

@steven4315 18 күн бұрын

Chevron ruling is gonna make things a lot worse.

@nunyabiz334 15 күн бұрын

I wouldn't have let that go.

@ezplays3321 Күн бұрын

Classic american airlines 🤣

@edwardurbanski7405 16 күн бұрын

Another great tip is to booked through the airline itself! Use Travelocity and orbits to find out what airline goes where you want to and for the best price. Then go to the airline site directly and book a flight with them. It takes out the third person policy and the airline will be able to help you more. Been in the airline industry for over 30 years.

@Mr.Lambert777 15 күн бұрын

Yes, you’re correct. I always book thru the airline itself …I also use hopper to determine what airline has the best offers, then I go directly to the airline website

@VAwitch 4 күн бұрын

Are you more likely to be able to get an actual refund if booking through the airline vs the 3rd party sites?

@edwardurbanski7405 3 күн бұрын

@@VAwitch yes! American Airlines, United Airlines, Delta all offer a 24 hour free cancellation and full refund policy… as well as .many other Airlines. Booking directly with the Airline, makes it easier to ask for a refund.

@cookmaster3626 16 күн бұрын

Just refunding the ticket cost for a cancelled flight is NOT adequate. Imagine the inconvenience a traveller has to go through to complete the travel buying an alternate ticket that would be much expensive since last minute purchase, delay and possibly missing a connection etc. Airline should refund 3 times the ticket price as a mandate for cancelled flights, or an alternate flight within 4 hours plus 25% of the ticket cost as a penalty.

@nhcsuck42 5 күн бұрын

Exactly!! Tho your proposal is unlikely, I would like to throw in there they should have option for travelers to choose if they want “automatic” refund or earliest replacement ticket. If I needed to fly before the cancellation, I would still need to fly by the time of the cancellation.

@VAwitch 4 күн бұрын

@@nhcsuck42 Plus many people I suspect, are like me - we don't have hundreds of spare dollars laying around to drop on a new flight while our funds are tied up with the OG flight.

@r8chlletters 18 күн бұрын

“Billions of dollars in junk fees” is exactly why they are challenging it in court 😂

@truecanuck97 15 күн бұрын

The whole family thing is still going to anger travelers. The problem wasn't that the airlines weren't accommodating, it was that the parents would book flights that don't have any seats together with the hopes that someone will just give up the seat they paid for. All this does is force airlines to re-assign seating to others parties.

@guillermo3564 18 күн бұрын

Let's spend millions to fight this instead of just sucking it up and treating people right. Probably the most despicable industry going.

@cHinitocHunk 15 күн бұрын

There are fees on everything now. Airline fees, Hotel fees, Car Rental fees, even when buying takeouts, there's a fee. Gone are the days where everything is a flat rate.

@davidporter9131 18 күн бұрын

The USA is so behind with consumer regulations. Europe and the Uk has had these laws for a long time.

@Blondie77128 18 күн бұрын

Not sure I agree from my personal experience. We have family in Poland and visit every year on Lot Polish airlines. They last few years they started charging to choose seats. We even tried having family in Poland book flights for us and we pay. Same issue with having to pay extra to choose seats together.

@pilot88pro 18 күн бұрын

Are you stupid? Have you even been on a european airline?

@kirkgoddard7198 16 күн бұрын

I live in Europe. You’re wrong (and dumb)

@sonderexpeditions 5 сағат бұрын

Avianca is infamous for this. They're the worst airline in my opinion and very popular for latin American travel

@user-mr1ln4jx2j 18 күн бұрын

it's the same at las vegas hotels, at an inexpensive hotel it's 18 a night on the web site but there is a resort fee of 30 something

@surgicaltechcrafter2169 18 күн бұрын

I wish the refunds would have always been in effect. I recently booked a flight to Virginia Beach to move my daughter out of her apartment because the navy was moving them. The move date changed so I had to cancel the flight and of course they gave me a one year credit that I will never use. It's disgusting.. so the idiots just got 300.00

@josephlalock8378 18 күн бұрын

how about a rule stating that wheels must remain on the plane?

@CharlotteCarMoments 18 күн бұрын

😂

@everybuddy5924 18 күн бұрын

And door/door plugs

@chrisschulze8081 18 күн бұрын

Ouch

@whatchamacallit70 17 күн бұрын

I think it’s going to get a lot worse than that

@danrussell_official 18 күн бұрын

10 business days for a refund still? Jesus Christ - if they can scan your card and charge it they can press a button to refund it 🤷🏻‍♂️

@julieann9369 18 күн бұрын

Law says 7 days

@UpYourArsenal 15 күн бұрын

The initial charge still has to process before any money transfers 'hands'. The airline isn't responsible for the banking system --- but if they "immediately" 'refund' the money and someone contests the initial charge, the airline is out over the *bank's* policies. This makes perfect sense. If you want to get mad about it, get mad at the banks for how 'cancelled' charges work.

@aahmed29 18 күн бұрын

Consumer should get together and sue those airlines who’re trying to block the new laws.

@TheRacerRich 18 күн бұрын

Lol sue them for what?

@aahmed29 18 күн бұрын

@@TheRacerRich Sue them for their attempt to block a new law that will end sketchy business practice and save low income customers. Thought you're smarter to figure it out on your own, unless you represent one of those airlines then we all get it lol

@TheRacerRich 18 күн бұрын

@@aahmed29 That's not a cause of action you can sue for. This would be immediately dismissed on a motion to dismiss, and if brought by an attorney that attorney would likely be sanctioned by the court for bringing such a clearly frivolous claim.

@steven4315 18 күн бұрын

Under Chevron the airlines are entitled to their day (read years) in federal court.

@christinegeary4877 16 күн бұрын

Stop flying on those particular airlines. Everybody. All on the same day(s). Problem likely solved.

@oscarcoreocontreras4127 18 күн бұрын

I’m not flying because the seats are uncomfortable, tickets are expensive and it’s not safe. I’ll take the train and enjoy the ride

@Phlakaton88 18 күн бұрын

I'd be concerned about the maintenance on train tracks. Flying is statistically still way safer but it's all about the operator. I guess you can go either way but I don't trust infrastructure in this country.

@zoner__ 18 күн бұрын

Tracks are so bad 65 mph is about as fast as it goes and not frequently. Nice way to travel if you have the cash to get a bedroom.

@MrBonediver 18 күн бұрын

To many derails in the past couple of years so NO!!!

@JuanCollins69 18 күн бұрын

Okay wimp

@Hoovie9596 18 күн бұрын

You gonna take the train across the ocean too ?

@chuck7432 18 күн бұрын

Fees are not taxable as income that’s why they exist. It’s a business expense with a taxable deduction. How about closing this loophole and taxing these fees???

@brokenarrowgaming3701 18 күн бұрын

Frontier returned mine within 3hrs of submitting a refund request

@whatchamacallit70 17 күн бұрын

I love Frontier. The staff was very nice and the flight was pleasant.

@SpeedNAngels431 16 күн бұрын

@@whatchamacallit70best Airline in my opinion!

@staceylynn7749 13 күн бұрын

WOW, you must be from an alternate universe, lol. I will NEVER fly with them again, even though they are the only airline that has a non stop flight back to my home town. Last time I used them, they canceled my flight and did not give me a refund, just a credit, which I will never use and I had to be pretty assertive to even get that. Their customer service department is absolutely awful. That being said, their pilots and flight attendants are pretty good. never had an issue with them.

@brokenarrowgaming3701 4 күн бұрын

@@staceylynn7749 I got lucky😂

@Honey-Sanchez 18 күн бұрын

Thank you for this video. I rarely travel by air, but now being retired I want to get out more. You're doing a great public service.

@wellnessdr5572 17 күн бұрын

What about seat selection Why should some one pay again for seat selection when you already have paid for the seat

@mini_kimmyy1323 10 күн бұрын

Another way for them to make more money. They just care about our money that’s it.

@coldsoul333 18 күн бұрын

What about seat refund? If you didnt get to sit on your preselected seat?

@weirdnomad8868 18 күн бұрын

I lost $800 to British Airways after my flight was canceled during the pandemic. They gave me a travel voucher and unbeknownst to me the voucher expired.

@user-lt5no1xt1z 18 күн бұрын

Such a scam 😡

@Connetification 18 күн бұрын

Same with Canadian airlines. A flight was canceled and they also issued a voucher. THEY WILL NOT REFUND THE MONEY. Gosh that was stressful. Good thing they can't do that again

@ginnifern.8432 18 күн бұрын

I had the same problem with American Airlines.

@seth7712 18 күн бұрын

Me with JetBlue

@muhahahake7158 18 күн бұрын

My credit expired! Great

@VedaSay 18 күн бұрын

Southwest offers free two checked bags. I never had a checked bag for most travels but I still travel Southwest if possible for that one reason.

@rosannalovespanda 16 күн бұрын

Great segment. Thank you.

@arribaficationwineho32 17 күн бұрын

This is as inefficient as the “passengers bill of rights” instituted last century due to horrendous air travel complaints. Service has worsened. Nothing will change for passengers

@jencrews 10 күн бұрын

Thank you for this glimmer of hope and sanity!

@TylerFromCT 18 күн бұрын

Just dealt with this yesterday canceled a flight which costed about $2300 dollars total they gave me it back in travel bank credits instead of actually paying me back in actual money I don’t know how this is allowed

@user-ks3qr5fk6m 18 күн бұрын

You have to say that this unacceptable and tell them that you know that you have the right to get your money back. They just make it seem like you can only get credit.

@user-ks3qr5fk6m 18 күн бұрын

There are KZfaq videos that show you how to word it, but I heard that works.

@malabhojwani9156 18 күн бұрын

These laws are most welcomed! Good job ! 👏👏👏

@0H9D 18 күн бұрын

Good story. How about get ride of the baggage fees altogether!!!!!!!! The plane was built with cargo space cuz they knew we would need to take our luggage with us when we traveled on vacation, business, etc. we haven’t always had baggage fees. Anyone remember Ozark, Pan Am, TWA, American, United, Delta, & oh yeah, Southwest Airlines, hmmmmmmmm………………

@TeslaResearchie 18 күн бұрын

Sounds like air travel will become more expensive

@JustAThought155 18 күн бұрын

That was very informative. Thank you.

@staciahullinger6522 17 күн бұрын

How about airlines going back to just letting you pick your seats for no fee? It feels like flying is becoming a thing only the wealthy can do again. It cost us almost $1400 for my husband, myself, and our toddler to pick our seats and ensure we'd sit together when we flew roundtrip from SLC to Houston for a family wedding. We even booked 4 months ahead of time. We didn't have that kind of money, but we wanted to support someone we love very much. Then we got to the airport only to find that we had to pay to check our carry-ons. So that was another $80 both ways. It's just ridiculous.

@mikespencer237 17 күн бұрын

As a 32 year airline Captain I can tell you first hand the egregious level of dishonesty at the airlines, all from the management. Also, at all costs, avoid the regionals, especially SkyWorst (West)!

@SpeedNAngels431 16 күн бұрын

Sometimes you can’t genius!……as a current captain at a part 135 carrier for the last 15 years, I’ll say this…fly private! You’ll thank me later

@steven4315 18 күн бұрын

If these rules were not approved by Congress, Chevron means the airlines can keep these rules tied up in federal court for years.

@christinegeary4877 16 күн бұрын

Is this the same Chevron law that SCOTUS recently overturned?

@steven4315 16 күн бұрын

@@christinegeary4877 SCOTUS overturned the Chevron deference. That means that the airlines are entitled to force the FAA to take them to federal court to enact any new rules not voted on by Congress.

@ellenmulcahy1575 18 күн бұрын

Excellent information thank you

@bowdoin5063 18 күн бұрын

And ticket prices are about to double / enjoy the new rules

@SecretCollage 16 күн бұрын

Great interview.

@lilynaw3767 18 күн бұрын

Thank you for taking the action and this will help us in the future. I was not aware that I needed to apply for tourist visa in visiting Vietnam and I found out at the airport besides I lost my ticket, hotels, and I had to pay 9000 Thai Baths for the agency fees, at the ground floor of Bangkok airport and he was the top greediest agent I had ever encountered in my life. I do not support those wealthy people to pay more taxes, but I do against on chocking/milking money from their customers/people.

@radvalve205 18 күн бұрын

Back when covid hit philippine airline cansoled my flight, I tried several times to get a refund, i never did, two thousand dollers they stoled from me! My wifes friend and her husband had over nine thousand stolen from them, they never did get a refund.

@arah6783 18 күн бұрын

Don’t think Pal is part of this change as this is American law only?

@appomattoxross6751 18 күн бұрын

Airline BigShot: "Here is your voucher. We're sorry that you won't be traveling with us again."

@user-ke8mc2gr4k 18 күн бұрын

they been stealing money for years

@jkgkj00 18 күн бұрын

And still not profitable lol

@choco.es.unlimited 18 күн бұрын

Europe we have the best travel protection. Canceled or late flight? 600 euros goes to you. Also bags being lost and etc

@seanncn 18 күн бұрын

This is why southwest is popular

@lindabradford9591 18 күн бұрын

I only fly southwest.

@chrisschulze8081 18 күн бұрын

@@lindabradford9591me to..

@Catherine1151 18 күн бұрын

Southwest only for me too ❤

@marvinrodgers3693 12 күн бұрын

What I find is some people who are booking once they see a low ticket they think it includes carry on and check bag. It best to read the entire page when booking.

@mother2midwife 6 күн бұрын

When are we going to get legislation to require doctors and hospitals to show their fees up front??? I'd LOVE to be able to shop around! Looks like the airlines were trying to go the way of hospitals and dr's offices!

@patlinn5296 16 күн бұрын

Europe airlines have had automatic refunds for a while. I had a delay on Air France on a vacation last year and week later I had a refund check at my US address.

@demris15 16 күн бұрын

Does this include cancels due to weather though… airline did me dirty that way

@briantaylor4259 16 күн бұрын

Any consideration about other bookings based on the flight like hotel, car hire etc.

@TylerMHiggins 12 күн бұрын

As the basic economy ticket s fees, that is the point of a basic ticket. You get a seat on a flight and at most a carry on for that cost. If you want to pick your seat or have a checked bag, buy a normal economy ticket or pay the fee. I don't understand why people are whinning about that or don't understand why a basic economy ticket is for. I have used a basic economy ticket when I am just going somewhere for a weekend by myself and don't need to check a bag, it has saved me a good bit of money.

@truckingwithtobee 5 күн бұрын

It’s about time! During the pandemic, we had three round-trip tickets that were canceled and they gave us trip credits and of course a year later we didn’t use them so we lost out on $1200 and they would absolutely not give me my money back.

@heroknaderi 17 күн бұрын

Good to know.

@brucehicks5817 11 күн бұрын

Airline companies are also the biggest obstacle to high speed rail in the US.

@cookmaster3626 16 күн бұрын

How many times, i have been asked to put my legit carry on bag and check it because of lack of space in over head bins. I came packed with a carry on so i can take my bag and exit. On the contrary invariably, i have to go to Baggage carousel spend 2 hours extra to pick my bag. Will they pay me the baggage fee, they otherwise charge for my inconvenience?

@jonathandpg6115 6 күн бұрын

they should just not allow any carry ons. If you fly expect to check a bag

@ShockIIYoSystem 16 күн бұрын

I remember I got a trip credit from spirit in like 2 months it expired for a flight that was delayed like 3hrs it’s sad cause didn’t get too book anything cause I remembered the same day it expired

@citticat2 18 күн бұрын

I had a 1st class ticket on Alaska Airlines and 16 hours before my flight they bumped me to premium economy most likely to accommodate a person willing to pay a higher price.

@user-ks3qr5fk6m 18 күн бұрын

Did you get a refund?

@citticat2 18 күн бұрын

@@user-ks3qr5fk6m Yes, 6 weeks later

@user-py7bj1qf6c 18 күн бұрын

Ssupport the new rules, we the customers paid for everything and are hands are tied. The airlines can do whatever they want unless someone control them

@scottstempmail9045 17 күн бұрын

We the tax payer are also supporting the infrastructure the airlines depend upon.

@toddhayes3506 14 күн бұрын

Great Job Pete

@AI_MIT_71 18 күн бұрын

I recently traveled to Dublin. I had to pay €60 to pick my seat on top of the airfare.

@sophie20001 18 күн бұрын

I don’t like that fee at all!

@john40539 18 күн бұрын

Technically you didn't have to, you choose to. You could have picked a seat within 24 hours for free

@AI_MIT_71 18 күн бұрын

@@john40539 I know but I did not like sitting too close to the lavatories.

@averageguy1261 4 күн бұрын

Not all airlines, just American based corporations.

@ickess 5 күн бұрын

It took months and many phone calls to multiple departments to get our refund on a canceled flight due to Covid

@vert911 18 күн бұрын

Can I contact Frontier and Spirit about active credits I have with them and ask they refund them?

@Hippitidippity 8 күн бұрын

I use breeze and allegiant.. not only do they let you pick your seats they have families sit in the back where they can be together and away from people who would like to be a little more on the quiet side towards the front... And they don't charge extra for those seats. Breeze gives you free cancellation in the form of points so even though you don't get your cash back you get your points back and I saved mine... I've had the most pleasant experience with these two airlines here in Utah at our Provo airport only because it is a very small airport and literally it's 20 minutes to get in and wait for your plane...

@TheRoman4373 16 күн бұрын

Great!

@Sherlyn333 18 күн бұрын

Is this effective for Canada, Westjet flights as well? anyone know?

@dakotaglory 18 күн бұрын

Separate family members regardless of age will create a safety issue during emergency. Family members will search for other members during evacuation before they themselves will evacuate thereby blocking everyone from exiting. Such a dumb policy for profit.

@oml81mm 16 күн бұрын

What jurisdictions will this apply in?

@Bruce_LeRoyy 18 күн бұрын

This is Awesome!

@FamilyCheung-kc1pw 16 күн бұрын

Canada should have the same rule to protect consumers

@halynacarbullido1102 13 күн бұрын

Thank you Pete B!!

@jeannakilbane5567 12 күн бұрын

This is great news

@sunsetkizz1 13 күн бұрын

🤩 Ty Pete 🥾edge edge Dept of Transportation!

@ZePopTart 13 күн бұрын

If your flight has been delayed and you can find a ticket that gets you there faster, you should get a full refund on the delayed ticket. Businesses don’t have to compete anymore.

@sgtpepperz25 18 күн бұрын

These laws will just cause ticket prices to go up...

@intsol_team3854 18 күн бұрын

Yeap, I have 200+ flights and the moment they start causing guaranteed returns of funds, and try stopping the 1-3 overbooking, flights will all so up $20-$50 a flight. They overbook common flights that have other cancelations, that's how they balance costs.

@Sunshine4 18 күн бұрын

So what’s the solution? Customers are just f*cked?

@Connetification 18 күн бұрын

Definitely not. There's competition. We have choices. Unless all the airline companies increase their prices...

@ayoiawe 17 күн бұрын

This excuse always comes up when legislation is passed to stop predatory practices from companies. No, it won't. And even if it did, 1. you're again still paying about the same on average. The only difference is nothing is hidden now. 2. Airlines raise the price to see how much they can get away with, not because the market organically caused them to increase it.

@Moonlvr555 15 күн бұрын

I had to pay 200 dollars to cancel my flight 2 days after I booked it. Any new laws passed to stop this robbery?

@ttqueenie 17 күн бұрын

Are these changes domestic or international flights?

@RK-tf8pq 14 күн бұрын

I fly in Asia, and every major Asian carrier I fly, always shows, in a given fare, what is included (check-in baggage is included in every fare, just the maximum allowable weight varies for each fare class), what are charges for change of date, cancellation or refund, and how many frequent flyer miles will be credited for each fair class. Actually they show comparison table for all these for all the fare classes (which in the US, the US carriers are suing against as mentioned in this video). Choosing your seats is free from 48 hours before the departure time.

@SavageOutlaw17 11 күн бұрын

How would this affect airlines NOT based in the US that fly to or from the US?

@joelnielsen8076 4 күн бұрын

All good and well til you realize the pressure that will now be placed on the backs of maintenance. Lets hope for an easy compromise

@pichepc7796 15 күн бұрын

Charge for luggage should be avoid.

@edwardurbanski7405 16 күн бұрын

Be an Informed traveler. The are no junk fees just upgrades. Like when McDonalds offered Super size, you get what you pay for. I’ve traveled with my toddlers and never been told I have to pay to sit together. In fact when I book a flight with American. They always assign our seats together without even asking and never requested more money. Families always do with American Airlines, they have been amazing with their policy. Even Southwest has family boarding for free to keep families together. If you want a seat closer to the front or the more legroom, yeah you pay for that. Don’t order off the dollar menu and expect a filet mignon. Better example, don’t order a basic Uber and expect a Cadillac Escalade…

@mlong9475 18 күн бұрын

Doing this knowing people won't take or have time to take the trip with the credits almost makes this primed for a class action lawsuit.

@LifeisaPhotoOp 12 күн бұрын

Third party vendors are what cause passengers to not know about extra fees. They want their business so just show a cheap fare. Only book through the airlines website whenever possible

@teresaaussemlopez6940 15 күн бұрын

Great rules glad things are changing!

@wayneyd2 18 күн бұрын

I still hasn't gotten my refund for the pandemic.

@SpeedNAngels431 16 күн бұрын

I hear Dr Fauci is in charge of the complaint department….might wanna give him a ring.

@UTubeVidWatcher 17 күн бұрын

They didn't say if this new refund rule is only for reservations made directly with the airlines or does it also apply to airline reservations made with online travel websites? American Airlines gives you a full refund if you paid for the reservation using an American Airlines credit card, otherwise it's a credit towards your next flight.