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The onboarding process was horrible. Took a long time to get setup and nothing was explained. Customer service is horrendous. I also hate the fact that it's not just one portal, they have at least 3, which is a hassle. They did say that they are working on getting all in one portal, but don't know when that will happen.

I had them for several years and just kept putting off switching. First off the monthly bill wound up being more than they said it would. Then the reliability and quality of service was terrible. In many ways dealing with them was like dealing Comcast. I definitely don't recommend them!

youR THE GOAT! I am stuck on these 3 ?

I tried Nextiva. I did not like it. They say you get 30 days for free and will refund you if you're not happy. I emailed my rep twice for my refund and was ignored. I didn't get my refund until I called my credit card company and filed a dispute.

Awful Service. We signed on for a 2 year term about 6 months ago and are counting the days until we can switch. The phone system is okay until something goes wrong, and something always goes wrong. Then you can expect to spend a day or two on the phone, often left on hold for 30+ minutes at a time just to be transferred to someone else who doesn't know what to do either. Terrible company.

Thanks You everybody., Sounds like it's not a good choice😅 I'll check another companies

co space - what is that???

It’s a garbage service I’ve had it for a year and I hate it I’ve lost so much business because I can’t get their calls or answer them when they do come through

Nextiva or Nextivia? He can’t make up his mind🤣

Nextiva is strictly garbage 🗑️ I’m in the process of porting my number to a different company. They’ll rip you off over there and their system will not allow the phone to ring on multiple devices unless you pay for another user. Total trash 🚮

Don't do it. Just setting it up is a pain.

A word to the wise. Don't bother with this company. Their voIP (voice over IP) application for Window desktop and their mobile phone app are completely unreliable. We have automatic payments made for our nextiva voIP service but they insist on logging you out of your phone and desktop application. This is crazy. Many times I got hrs without a call to then realize I've been logged out of the Nextiva mobile phone app. This is completely insane! Imagine having an AT&T or T-Mobile phone service where you are logged out every month without notifying you! That's the nextiva experience. Their Windows desktop application is even worse. You can't believe how many times I've seen "Opps something went wrong" message. When this happens you have to call support and they do something in the back end to make it work again. The application is a Windows app that uses HTML for the phone service. It's very slow and the interface is not intuitive. And the beauty of the application is like the phone you are logged out from it unexpectedly. So basically if you are running a business using Nextiva voIP be prepared to baby sit the application so that you don't lose any phone calls. You basically live is a state of fear because you are always thinking of "am I logged out of the phone?". To make it worse on the mobile app, when you are logged out and you want to log back into it you can't use your finger to log back in. It's not supported. We are still on Nextiva but we are looking for a new voIP company that doesn't have theses issues.

The NextivaOne app that they forced on everyone is hot garbage. They removed nice features like highlight to call where you highlighted a number and used CTRL-SHIFT-C to automatically dial, they removed the ability to have incoming calls ring to your monitor but call audio directed to your headset. They use support staff from Ukraine and after you wait about 30-45 minutes you get dumped back into the waiting time because Ukraine is in a war right now..in case you did not know. We have around 13-15 users and everyone has complained about how complicated and awful the NextivaOne app is. Also it has menus on the right and left side of the app, who does that? Avoid Nextiva.