EBAY CALLED US about our video and account restriction.
Рет қаралды 49,423
Күн бұрынIf you would like to support our business and KZfaq channel...
Please check out our ebay store: www.ebay.co.uk/str/thehillsar...
Or Take a look at our t-shirts and other merch which should display under our videos...
(Please do not contact us through ebay unless it is about an item already for sale on ebay)
CONTACT US:
Facebook page: / nicandandreahills
OR VIA
Andrea's Instagram / _andreahills_
Nic's Instagram / nic_hills_reseller
Andrea's KZfaq Channel: / @andreahills74
Andrea's website/blog: andrea-hills.com/
Nic's Music Channel : / @worldinmyeyes1
Below are links to products we use in our business: (Affiliate Links)
Brown paper void fill - amzn.to/2MiuM9J
Large letter size guide - amzn.to/2MdjVNA
Helix compact postage size guide - amzn.to/2l8I8q9
Blue trolley we use at boot sales: amzn.to/3o7huJZ
Zebra Label Printer - amzn.to/2JLvJDP
Samsung Laser Printer - amzn.to/2WI0ahR
Poly Mailing bags 100 x Mixed Sizes (ideal for clothing) - amzn.to/2mHKCIe
Poly Mailing bags (Medium) - amzn.to/2Hs3ZB0
Poly Mailing bags (larger size) - amzn.to/2HqMSQb
Jiffy bags - Bubble Mailers (DVD size - large letter) - amzn.to/2mBEOAM
Larger F3 Jiffy Bags (fit 2 x DVD side by side as a large letter) - amzn.to/2m4fPbJ
Brown Packing Paper (that I use for wrapping board games) - amzn.to/2l8Ofef
High Quality Tape Gun - amzn.to/2EHrj0m
Packing Tape (Brown 36 rolls) - amzn.to/2mHLM6B
Packing Tape (Clear 36 rolls) - amzn.to/2lloVwv
Black Clingfilm Packing Wrap - amzn.to/3o7Jay6
Bubble Wrap small bubbles - amzn.to/2mHDETM
Bubble wrap large bubbles - amzn.to/3o5HtRZ
Sticky-off Sticker/Labels Remover Liquid (Amazing stuff!) - amzn.to/2l8ICg1
Quality Salter Scales for weighing packages - amzn.to/2mBIbYw
Heavy duty weighing scales (up to 200kg) amzn.to/2XYOae2
Ziplock bags for boardgame parts - amzn.to/2Hs2rqG
White Rollerblind for photography backdrop - amzn.to/2CM0Nfm
LED Photography lights we use - amzn.to/2VojhMf
The compact light stands we use - amzn.to/2WJdoe9
Softbox lighting set up (cheap but effective lights) - amzn.to/2WEMiow
PS1 & PS2 Controller Tester - amzn.to/2JLwpsu
Screwdrivers to open Nintendo carts & systems - amzn.to/2HrxlQ1
Items Andrea uses when reselling clothing:
Mannequin for Clothing Photography - amzn.to/2VswWSJ
Handheld clothes steamer: amzn.to/3g0nAc3
Floor standing clothes Steamer - amzn.to/2JEEQG1
Clothes Folder (these are amazing!)- amzn.to/2HnJ6al
Shoe Shapers (For taking quality pictures of shoes) - amzn.to/2JG64w0
De-Bobbler 'Fuzz-Off' lint remover - amzn.to/2EbYplD
@bobbyd8791 3 жыл бұрын
eBay is well aware of their actions and what they do. When youtubers with a following make videos about these issues, then to uphold this image eBay responds and pretends to care just to look good. But when the everyday seller has the same issue eBay could care less.
@mrkrotosuk 3 жыл бұрын
I really wish people would see this, "talking to ebay" isnt that, its talking to the ebay staff employed to calm you down etc... Ebay only cares about ebay, I am amazed people would even trust their businees in the hands of ebay. Ebay will do whatever it wants to protect itself and keep punters thinking all is fine
@bossgaming498 3 жыл бұрын
100% true, people with a platform that have an audience will get back to you but us people we are nobody, ebay couldn't care less, I got banned for selling items which are mainly electronics, without a reason I got banned, but nick says here eBay will listen, no they won't, they ban you, you can't appeal the banned account, its ridiculous and not fair on sellers.
@andrewjackson246 3 жыл бұрын
It's also quite possible that the "glitches" start on the account when they spot the criticisms & the awkward questions posed on YT etc. They're a vindictive lot...that seem to get away with stalking.
@Ruhma. 3 жыл бұрын
@@andrewjackson246 Remember when eBay bigwigs sent pig fetuses to a random blogger just for a bit of criticism? Pepperidge Farm remembers.
@andrewjackson246 3 жыл бұрын
@@Ruhma. Exactly...it's just that they're a little more subtle in their approach with most others. US big tech has much in common with the CCP...
@Tuber-no.1 3 жыл бұрын
ebay is now a shadow of its former self, the selling seems to be micromanaged and a "we know best" approach
@AM-xo7lr 3 жыл бұрын
Yes, and micromanaged by bots set to flag certain patterns and unable to reason about the bigger picture.
@MrTosha43 3 жыл бұрын
Love the fact there is a amazon box behind them 🤣🤣🤣🤣🤣
@aarona3606 3 жыл бұрын
Ebay has lost control of its own platform by the looks of it. It has grown to fast for them to manage. It's time a decent competitor came to the market!!
@mick0905 3 жыл бұрын
Does anyone remember Yahoo Auctions which closed in 2007?
@chelsal 3 жыл бұрын
I hate the fact that you are deemed guilty until you can prove your innocence - very difficult if they don't make it clear what the issue is . Trust works both ways , eBay need to learn this.
@leanatale7251 3 жыл бұрын
Great work nic and Andrea, but sounds like more crp from ebay
@Noah-eg4yb 3 жыл бұрын
I completely empathize with this. I was a new seller and was permanently banned with no appeal. Upon calling them they said you can't do anything and this is final, however, when I specifically asked to speak to the Trust and Safety Team, then they just verified my identity and appealed the ban. This is alarming because if I wouldn't have known to speak to that specific department, my account would be done.
@andrewsmall6568 3 жыл бұрын
The problem is never the middle level staff in Ireland or the USA - its that these decisions are outsourced to remote low cost locations in India / Philippines who demonstrate zero common sense and just blindly follow a script without any knowledge of local norms and generally get it wrong. Bring these decisions back to the geography to which the seller is located.
@softladification 3 жыл бұрын
"...these decisions are outsourced to remote low cost locations in India / Philippines..." Given that we're specifically speaking about eBay here, what proof do you have for that assertion? I'm genuinely interested to know.
@davidflannery6980 3 жыл бұрын
spot on, you get to speak to someone but you may as well not do. You end up feeling bad venting to this person on the other side of the planet who has nothing to do with your issue, no power to change it, and will just be profusely polite to you as they're (I mean this in a completely unpatronizing way) desperate to keep their job.
@sharkyxxx4057 3 жыл бұрын
@@softladification its easy do 20 x call back requests or do 1000 call back requests or phone direct... you will get through to ireland probably 0.001 percent of the time.. every other call will be india...and fwiw you will need either valium or a doobie after your first call by the time you get to your tenth call you will need samaritans
@maryluwhittle6366 3 жыл бұрын
@@softladification Have you called E-bay before? If you had, you'd know. Some do a great job, some not so much.
@LittleKitty22 3 жыл бұрын
I've pulled all my listings off ebay now. Had no end scammer buyers trying to pull a fast one by falsely claiming items were not as described, hoping I would just refund them and not ask for the item to be returned. And when they do eventually return it, they have worn the clothing! No help from ebay, I gotta refund them, pay for the return postage, pay the paypal fees - no point challenging these fake returns, and each one destroys my reputation! And ebay always sides with the buyers! I'm done with selling on ebay!
@minikorsi 3 жыл бұрын
You summed up perfectly why I closed my ebay account this march after 15 years. They are awful.
@thecoleface 3 жыл бұрын
Selling clothing on eBay sounds like a nightmare!
@tube1062 3 жыл бұрын
If you think eBay is bad, Amazon is much worse when it comes to siding with the buyers...
@LittleKitty22 3 жыл бұрын
@@tube1062 It can't possibly come any worse than ebay but Amazon have a bad reputation anyway, best avoid them.
@user-sg6xv2kb8s 3 жыл бұрын
Just pulling the listings instantly reduces stress levels and allows your mind to think of other options that are healthier for you long term. Just try it and see - a breath of fresh air.
@NunYa953 3 жыл бұрын
There's a big difference between "hearing" what someone has to say and "listening" to what someone has to say eBay.
@Andy78L 2 жыл бұрын
Yes and not trying the classic #ebay tactic of ‘empathising with your situation’ and doing nothing.
@richardharries5825 Жыл бұрын
You just hit the boil nail. Right on the head. With the sledge hammer.
@itsmcolagain 3 жыл бұрын
They will do absolutely nothing and to be honest it sounds like you have had a massive pacifier jammed into your mouths by them. It's good that you are in a position to at least get an eBay employee to take notice of you but there are literally thousands out there who aren't in your position who are feeling unnerved, unheard, unloved and insignificant. The contempt eBay evidently has towards its sellers is absolutely shocking considering the amount of fees we pay each month but unfortunately this is now the norm. Well done for trying to help but ultimately it's futile.
@retrobootdisc 3 жыл бұрын
Have you stopped making videos?
@itsmcolagain 3 жыл бұрын
@@retrobootdisc Took a break, will be back next month :)
@tobyrodock7200 3 жыл бұрын
So true northern I just received my account back no reason given how to supply the information like they said but now I have a restriction on my account I have a basic store and I only get 500 listings because they want to monitor to make sure I’m a good seller and to make sure that everything is up to Ebay standards go figure right
@user-sg6xv2kb8s 3 жыл бұрын
Agree 100%. Easiest way is to pull all listings - instant de-stress. Plenty of other options.
@blingviera7925 2 жыл бұрын
amen 1000x
@ozpickers-aussieopshoppere1965 3 жыл бұрын
If they can’t give you specifics for mistakes then how can you be assured they won’t restrict again and again with no explanation
@SweetThing 2 жыл бұрын
You can't. And now that they have cut the ties with Paypal, it's even worse; every month with more "new" rules.
@chriselliott726 3 жыл бұрын
It's not how eBay treats sellers who have a KZfaq channel with tons of subscribers that matters. It's how it treats its sellers who DON'T have a KZfaq channel.
@TheTony111111 3 жыл бұрын
Do you think they would have contacted you if you weren't a KZfaqr?
@richardharries5825 Жыл бұрын
eBay wouldn’t of given two fucks. This would have gone down the plug hole a long time ago.
@craigyoung4501 3 жыл бұрын
No mention about loss of earnings for that day, that would be the question I would be asking first lol
@matthewsurridge-smale5728 3 жыл бұрын
They don’t care that’s why they say it’s not there problem basically
@bostonbikebits6539 3 жыл бұрын
As far as ebay are concerned sellers have about as much significance as the dot above the i in the word sh*t.
@JimAckroyd 3 жыл бұрын
That's a great analogy!
@mattyh4554 3 жыл бұрын
Why does it take a billion dollar business, 25 years to figure out sending a simple email to ask to complete a security check.
@stefan8303 3 жыл бұрын
The thing is there's always going to be a lack of communication if they rely so heavily on their algorithms which seems unlikely would be looking at notes left by a human. The issue is that such a big thing like suspending an account should be looked into on a case by case basis. And that goes with lots of ebay issues, even most people you speak to there don't understand an issue properly and just follow a box ticking process, it's hard to find someone that uses their own judgment.
@kurehaashiya30 3 жыл бұрын
Thank you for being our voice! It is important to express our concerns, if any real change is to come.
@SkywatcherSandra 3 жыл бұрын
I personally would be tired of the canned responses and vague words spoken so often from Ebay. I am a new friend of your channel today and appreciate your videos. So many other places to sell, don't stay in a place where you can be abused, and/or controlled by anyone. HUGS and GOD bless you all 🤗.
@paulhart8814 3 жыл бұрын
So it is clear to me that if ebay could not tell you why they restricted your account is because they themselves have no idea!!
@sidneyh11 3 жыл бұрын
I agree that's what it sounded like too xx
@andrewjackson246 3 жыл бұрын
I think that they know very well WHY...but if they admitted it, the similarity with the CCP would be so obvious.
@tube1062 3 жыл бұрын
Most of the suspensions and flagged (dropshipper) accounts are done by their algorithms without any human interventions whatsoever. Until you call them, their reps have no idea what happened to you, and most of these reps have no power to overturn any of it. However, in some instances it helps to ask for a supervisor or to be transferred to another department.
@SteveFrenchWoodNStuff 3 жыл бұрын
Stories like this are terrifying. I'm glad you got it resolved.
@funkyuk1 3 жыл бұрын
I’ve asked why I was suspended and what can I do to avoid suspension again. They couldn’t tell me apart from vague references to the T&Cs. I so I got suspended for the same thing again. I don’t know how many more suspensions my account will handle before being permanently banned. Surprise surprise eBay won’t tell me that either. This is a transparency issue. eBay are not and will not be transparent. Vagueness and marketing buzzword speak is everything. I’m trying to do the right thing and eBay wouldn’t help. Their computer says no system is appalling. There is no forum for common sense arbitration. This will happen again and again. I’m scared to list. I don’t believe eBay are listening. eBay are messing with peoples mental health here. Be better than this eBay.
@viviennehateley1843 3 жыл бұрын
I Don't think they care about the terrible effect their stupid actions have on peoples Mental Health or they would do something about it..
@sebxiou-lifestyle4465 2 жыл бұрын
Hi. Good luck. There are other market-places you may wish to try. It sounds like a cross between "Catch-22" and "1984" selling for eBay.
@hustysemporium6359 3 жыл бұрын
I've had the same conversations with them lately, i got a bit more out of them past few days they are working on it i think, it's just how long it will take, it's to do with new wannabe eBay sellers coming onto the site and they have tightened up like a ducks behind putting it politely, oh and can i say at this point you guys are my favourite KZfaqrs :) they have one half of eBay that make promises they cant keep and the other half that have to try and keep those promises
@javeedpate 3 жыл бұрын
Brilliant work guys. It is people like ourselves who get penalised for doing the right thing. I recently had an item removed and when I rang eBay to explain I had the correct licensing it fell on deaf ears. Love your videos and thank you for sharing the concerns of many and feeding it back.
@2000globetrotter 3 жыл бұрын
I think I told you about my problem over my lack of VAT registration. I would add that Ebay agreed that I hadn't done anything wrong, but then sent me a (probably automated) email telling me not to do it again!
@malcolmhardwick4258 3 жыл бұрын
AI for ya !
@sharkyxxx4057 3 жыл бұрын
probably alexia? alexa? the AI bot who types replies like a human..her sister siri makes more sense
@cgoad 3 жыл бұрын
Hi Nic & Andrea. Thank you for the update on the whole eBay mess. It would seem that there is a possibility that a door is opening to a bit of optimism. I hope that it does work out way. Your reporting and following up on issues like this is a wonderful service. The ball is in eBays court now to follow through on their end.
@zepstoys9851 3 жыл бұрын
Thanks for the update guys. Ridiculous situation and i agree - we do feel very vulnerable. This is the reason i have an extra part time job as well as ebay/amazon. I just don't trust them at all. You can do everything right and still get in bother.
@annmorris360 3 жыл бұрын
Thank you, Nic and Andrea, for the update on this. I sense that, whilst you might be partially reassured by your conversation with Ebay, your faith in Ebay as an organisation remains shaken - entirely understandably. We live in a tricky world and processes and procedures are undoubtedly needed to keep ALL Ebay users (and the wider population) safe from 'scammers' (and worse), but your experience has proved that Ebay has a long way to go to get the balance right. I do truly hope that the lady you spoke to is able to use your dreadful experience as a tool to get things changed at Ebay. Thanks again guys - I hope you feel a bit better about recent events now, but I am sure it will take a while and some actual action on Ebay's part to restore your faith in Ebay to its pre-restriction levels. Have a good weekend guys!
@Only_CoolStuff 3 жыл бұрын
Its great they got in touch but does not explain then why did some people you know of get permanently suspended? Hate to say it but its probably more of a exercise in publicity than them actually using humans to look into algorithm based decisions! Still I hope they read the comments to get a feel for what their paying customers (like us) are thinking!
@funkyuk1 3 жыл бұрын
Yep.
@mrscarole1 3 жыл бұрын
eBay owe you both sssssoooo much this is not the first time you’ve helped them. X
@salesoftheunexpected 3 жыл бұрын
Good to get some background on all this - it's a shame it's not more transparent
@RickyResells 3 жыл бұрын
Agreed
@GEM.Official 3 жыл бұрын
Thanks for the update. Glad eBay got back to you. The surprise at the goings on with sellers surely indicates the incredible gap in communication and that eBay is not in touch with their sellers in any meaningful way.
@ItaliaAutos 3 жыл бұрын
After selling on ebay for 15 years I gave it up in late 2020 due to lack of confidence in the support ebay give to there buyers. People sending different items back to me than I'd send out, opening cases and having faith ebay would sort it in by favour but no, 100% of the 4-5 times it happened in 2020 customer was refunded and I was left £1000 out of pocket. I've now ditched ebay and have transformed my business so I don't need them. For years I worried about how I could survive without ebay but I did it. I'm out of being under there control. Good luck to you guys I know every part of your frustration. Being a member of a Facebook group showing all the scams on ebay its pretty obvious they don't care then just want damage limitation.
@micka5617 3 жыл бұрын
You are correct regarding the headlight return procedure video feedback. They haven't changed anything. The system is wide open to abuse.
@ihate9-533 3 жыл бұрын
I like the way you have promoted Amazon in the background the whole video !
@Charlie_Crown 3 жыл бұрын
Everything will be fine, till the next time, unfortunately
@AshleySmith-su5mv 3 жыл бұрын
Got a random survey yesterday asking all sorts about what I thought about eBay and if I felt valued as a seller and stuff maybe you’ve had an impact haha
@TechnicalAnalysts 3 жыл бұрын
A very thoughtful and honest appreciation of the current situation. Well done.
@mrpaul5726 3 жыл бұрын
Platitudes, but please don't expect any real changes for the better and take it all with a pinch of salt.
@stumandry5703 3 жыл бұрын
I think Ebay is struggling to let the left hand know what the right hand is doing these days. Iffy software and its reliance on AI bots and poorly trained / informed CS staff just makes things worse, so it's understandable how situations like yours come about. Doesn't help us sellers though. I think it will take something like FB Marketplace taking a big chunk of their market share before they do anything really positive to their platform. We'll see......
@lisawhitwell2261 3 жыл бұрын
I’m sorry to hear you guys are experiencing a hard time with eBay. I’m not happy with the recent changes eBay have introduced. My sales and eBay traffic have dropped significantly since the start of March and I’m not doing anything differently to how I was listing before. It’s frustrating.
@AM-xo7lr 3 жыл бұрын
Me too - sales fell off a cliff this month.
@silktvPDR1 3 жыл бұрын
Well done on the video, eBay wake up without sellers you have nothing!
@marineboy1964 3 жыл бұрын
I am just glad things got sorted for you guys
@mjb9176 3 жыл бұрын
Interesting video. Their flagging is similar to credit card security decline activities. I used to work for a US Gov agency that responds to emergencies. We would contact the credit card vendors ahead of our departure with arrival/departure dates, cities we expected to buy in, raised our limits (very) high and requested that notes be put on our accounts to avoid declines. Sure enough, we would have an $18k purchase lined up, tieing up the store manager's time, and our card would be declined. We would have to go through the whole thing again; they told us these were random protection actions. Now I see that it's AI and not a fraud prevention department that can read comments. You're probably right; no comments are ever entered. It would be fun to ask them to read the comments back to you and see if they can.
@laronjones6410 3 жыл бұрын
Thanks again for sharing. It will be 2 weeks Monday. You're providing more clarity than they are. The reason they gave me don't add up, I am selling items that are no different than any other sellers, from places than are no different as well. I am a top rated seller, with zero case resolved without resolution and a 98.8% positive feedback. I should not be restricted from ever selling on eBay. Thank you!!!
@heidislingsby1391 3 жыл бұрын
If only people communicated great work both of you love your channel.
@samanthamccann3515 3 жыл бұрын
You guy's are great!! Learn so much from your content. 😊
@PADDY-he2xe 3 жыл бұрын
Good to see u guys back up and running!
@kay110 3 жыл бұрын
Thanks for the great update. I don't think we'll see much in the line of changes as ebay is in the mindset of do as we say or else you're off the platform. I literally had a three minute conversation with a rep to be told they "Don't want people like me on their platform and find somewhere else to sell"... Can't be much clearer than being told that after 22years as a good clean seller. Guess I'll never know.
@johnnyfortycoats2219 3 жыл бұрын
Things like this make me look at eBay as a stepping-stone for making money in the short term, not a place to set up shop for good. They lack respect for sellers. If you're on managed payments, why didn't they put a temporary hold on payouts instead of stopping ability to list? It seems like their concern was that you completed a sale off eBay. They would rather trample honest businesses than let one commission fee get away from them.
@philippaspalton8556 3 жыл бұрын
Glad you got a response. Your in a fortunate position with ebay watching your videos. But hope they can implement some changes for the better. As I don't feel they listen to us sellers who follow all the rules and do as they ask. When we do have issues and try to speak to them. I know don't feel heard by ebay.
@need100k 3 жыл бұрын
eBay did this to me over 10 years ago. Woke up one morning and found my account suspended. I contacted them, and of course, no reason given. First I was told, "read our entire user agreement, then let us know that you read it". How is that supposed to tell me what I did wrong? Later I was told, "Send us a copy of your driver license, and proof of purchase of XYZ items". Excuse me? Who are you to demand proof that I owned the items I'm selling? What if I picked them up from a yard sale? How about a phone call or even an email if you have concerns? Like some cops, their motto is, "shoot first, ask questions later". They seem to be clueless as to the level of bad feelings they create towards themselves when they do this. What's so puzzling is that they continue to bite the hands that feed them. Makes no sense whatsoever.
@mikew3105 3 жыл бұрын
Ebay won't change, they just don't care.
@davidsworld5837 3 жыл бұрын
they do care but it not for people and people having a living wage from selling using them they care about MONEY
@davidc6957 3 жыл бұрын
Thanks for your follow up. Let's watch this space from Ebay.
@tutsywutsy 3 жыл бұрын
This happened to me I'm not a business seller .I was listing my own goods what I have collected over the last 10 years that I no longer want but ebay insisted I was a business seller anyway I got it sorted.
@da4441 3 жыл бұрын
Congratulations on the growth of your channel.
@juliepearson1685 3 жыл бұрын
Hi NIC Andrea glad you got it all sorted the problem is eBay can do want they want and all these new changes are not good all the extra time o lust things as well.
@paulbrindley3414 3 жыл бұрын
Start your own website as you already have subscribers
@valoruniversity 3 жыл бұрын
or I can start a competitor on E Bay and treat both the seller and buyer with respect and really value them.
@CookieTheHaydens 3 жыл бұрын
Thanks for pursuing this and sharing the outcomes guys, see what happens.
@pavlovssheep5548 3 жыл бұрын
shopify definitely worth looking at , it beginning to surpass ebay in usa, aimed more at small scale sellers
@bhenry4405 3 жыл бұрын
The eBay reb you spoke to mentioned COVID price gouging. For years before covid, I had some multi-quantity listings in the related categories and I found eBay's approach to dealing with price gouging both frustrating and short sighted. Here in the US there was an immediate shortage of face masks, toilet paper, antibacterial soap, etc. eBay's reaction was to randomly flag and pull listings from long time Top-Rated Sellers, even the old listings that were not bumped in price. But at the same time some (Not All) of mine came down, I received heavy handed messages to warn against price gouging, I found they never pulled down some of the worst offending listings in the same categories as mine. Listings were still up month later, from new selling accounts with prices 4-6 times the norm. I got into this, via messaging, with a few eBay staffers because as time passed they said only "approved" sellers would be allowed to sell in those categories. Since I really felt eBay should be using its distribution ability to get every critically needed item Sellers could source out into the market (rather than restrict them), so short falls could be shipped out where they were needed. I even offered to sell at a loss, but it made no difference. They effently allowed "trusted approved Sellers" to list. So I asked how to move ahead and get approved to sell. Their answer was typically eBay doublespeak. They stated there was no approval process currently in place. So the logical question was who was doing the approving and at what level a Mega Seller was getting the green light, if there was no Approval Process. In typical eBay fashion, it all seemed wrong. I pointed out that many those non e-commerce Small Business that were closing their doors actually had stock sitting in storage closets, on shelves , or pallets of critically needed items, that even if their doors were closed, could be shifted on-line to get them out to a Grandma who needed a pack of Depends, a Teen Girl who needed Sanitary Napkins or some front line worker who was out of PPE. They just ignored it, deciding that shutting down the selling those needed items, for all but the Mega Sellers and new accounts popping up with Zero Feedback, was the safest way for eBay to move forward and not be accused of Price Gouging. It was better to not sell, then to create an effective system to deal with any price gouging.
@antiqueexcavator9403 3 жыл бұрын
This is my biggest fear as an eBay seller. I have a employees whose families depend on the paycheck they earn and a warehouse that I rent along with tens of thousands of dollars tied up in inventory; a suspension would quickly sink my business as almost 100% of what I sell is on eBay. Warnings and corrective advice would be so greatly appreciated rather than losing sleep that someone might make a mistake that could cost us the business. We are very careful and would never intentionally break rules. We do understand. Also, sellers that have hundreds or in my case thousands of listings have all their items shut down while a small seller might have only a few. Theses full suspension punishments are draconian to larger sellers with years of experience and honest selling. Thank you for bringing this to their attention.
@paulcushion3589 3 жыл бұрын
Great content Nic & Andrea good to know there is some human relations with eBay
@chitzzz1384 2 жыл бұрын
In other countries with online shop Fes are at 2% and sends notifications if there is a violation or if there is a buyer complaint
@tuxpowerpc 3 жыл бұрын
Being cynical can't be helped as many of these large corporations make promises during these calls with nothing ever changing. Amazon is another perfect example of this. I do believe that there are some employees who truly care, take whatever measures withing their capabilities to help, yet are still unheard. It seems that the only time corrections to a particular situation truly occur are when the attention of upper management are finally acquired. Sadly it seems there needs to be a black eye given for this to even happen, usually through viral media. I am glad you have it resolved for the moment, and I will watch for any Ebay changes, but will not get my hopes up. Thanks for the follow up!
@richt71 3 жыл бұрын
Hi guys, I'm a former powerseller going back decades but only sell the odd item on eBay now. The last item sold was a complete nightmare. The buyer claimed they'd recieved a different item than listed. I called eBay and stated item sent was as advertised but if buyer wanted a refund to return it but they refused. eBay advised not to worry and my call was noted only to issue a full refund days later to the buyer. It left me £60 out if pocket and without the item. No more eBay selling for me.
@paulsmythe7620 3 жыл бұрын
I never, ever keep any money in my paypal account for this reason and now I won't accept anything other than payment via paypal so I can immediately withdraw any payments made to me. I don't want ebay any where near my money.
@sharkyxxx4057 3 жыл бұрын
@@paulsmythe7620 doesnt work.... they will refund using buyer protection rules and it will be added to your seller fees
@tube1062 3 жыл бұрын
They are probably following suit with Amazon who side with the buyer 100% of the time...
@DaveRepairs 3 жыл бұрын
Just trying to enable 2fa / Two Factor Authentication. Did they suggest this on the phone? this should stop unathorised access anyway
@heatherturley3318 3 жыл бұрын
I wish that in Australia we had the ability to chat to a real person. Since Covid we can only online chat. No other option. It makes it very hard to get your point across
@geolee6987 3 жыл бұрын
Good to hear you got it sorted. I myself are thinking of selling stuff on ebay so if you got a tips you can give us will be very much appreciated
@youkosmos2541 3 жыл бұрын
Thank you very much for what you have achieved for all us sellers. Sorry for telling this, but personnally i don't believe the 'we dont want to get rid of people'. They dont even do basic simple stuff. In one of my restrictions i called them 3 times then, and i got 3 different explanations about security reasons. It felt like that each time the agent was looking a different person's case. Just security reasons, with no details. On another restriction, i got email that was saying you and all your accounts are PERMANENTLY banned from selling on ebay, and i was like what did i do!!! I then called them, and told me it was a routine check and they got my account back right away. But sending so serious automated messages with heavy wording like "permanently" and "all your accounts" for a routine check, just shows that they just treat us like less than human beings and it just not fair. And i am telling all these things completelly aware of the difficulties on their side, but i cannot stop giving priority on MY side as a small seller that does anything he can to be honest and human to his clients and to the platform that is having him.
@ianstoys13mgs 3 жыл бұрын
Sadly i've heard this all before from Ebay and this was years ago. There was a major problem, were surprised and sorry to hear from you but we've taken your concerns onboard and will pass them along, but you know deep down nothing will change and it didn't until I was let down again with the old " guilty until you prove your innocence" issue. I have used Ebay since 2004 but no longer sell in any quantity as its just not worth the hassle. How long now before there's a follow up vid with similar issues !!
@robertjones8856 3 жыл бұрын
Love the channel ❤️. While I understand eBay restrict reasons, the automated robotic manor these things are done is terrifying when it's your only income. I care about the way people are treated, it does affect how I shop/sell. eBay really should listen to you, as seller's and buyers may choose to go elsewhere. eBay is so heavily automated there is precious little humanity is their operations. (A big alternative to eBay is required, they have a monopoly) Nic and Andrea don't have to make these videos, I'm greatful for the honest and professional way they are helping improve eBay, just bashing ebay won't change nothing. All the best everyone.
@da4441 3 жыл бұрын
Helpful video. Good documentation.
@antiqueexcavator9403 3 жыл бұрын
Thank you. Thank you. Thank you!!!! I’ll sleep a little better tonight knowing eBay is addressing this issue. We sellers are always living a little scared. I know I am.
@MrMattDat 3 жыл бұрын
You have been extremely understanding and patient with Ebay on these issues. That they instituted this "security" measure and leave the definition of it vague seems to be the issue. Have security steps, it seems we all agree on this, but the measures should not be so immediately extreme and when you've resolved a security issue, your account should be pretty much immediately reactivated.
@NoMoneyG 3 жыл бұрын
Lip service by eBay! I'm sorry you/we have to go through this all the time! Only the bigger YT channels like yourself get any attention to issues. Not going after you at all, just they tend to assure channels like yours the "info" you want to hear & you make video's of the aftermath. So they fix your issues, but ignore most. I've been to eBay Open is Las Vegas years in row & "Other" eBay events. They all say "were looking into that". It's all BS. Sad to say & I have tried over the years with so many issues. Great video! Again, nothing negative towards you in any way!
@abidemontfort.1633 3 жыл бұрын
Well done you guys. It’s a worthy cause you are fighting. These big corporate machines sometimes forget who put them there. If they disregard their users views for long enough they will suffer. Let’s hope they really take on board everything you and the commenters have said. 🙏🤞🤔
@sickasadog6174 3 жыл бұрын
Ebays response to price gouging is to restrict any new sellers to that product, of course this can only lead to a lack of competition and price gouging .
@mrashruf2030 3 жыл бұрын
So many people have had their accounts permanently suspended, I tried to talk to ebay but we got the same scripted message. No answers yet. I am so exhausted and out of pocket now.
@mrfoameruk 3 жыл бұрын
As you say eBay has taken note of it .....And filed it in the waste paper bin.
@instahawk8422 3 жыл бұрын
Here’s an issue with ebay doing this what if someone who sells items at low prices suddenly lists a rolex watch to sell will ebay flag that as suspicious if so why have a platform that’s designed for selling stuff and stop people selling because of an items value that’s not the norm or based on the items value that they you usually sell
@jackosallotment6224 3 жыл бұрын
I’ve had the same my eBay account was hacked 2 years ago I’d never sold anything ever and suddenly I’d sold an expensive camera for £800 ! The buyer contacted me with regards to delivery so I called eBay and they called me back from the states which I was flabbergasted about. It was sorted within 24hrs now I’ve started selling some odds and ends so I can see both sides but always in these incidences they need to be careful in generic letters/emails etc cheers 🍻
@Iresellstuff 3 жыл бұрын
Thanks guys! Appreciate you!
@leeallen5784 3 жыл бұрын
Great video, I'm sure the lady you spoke to truly believes that she can make a change and I hope she does but at the end of the day actions speak louder than words and I don't think positive action is something that ebay are capable of.
@TheAuctionProfessor 3 жыл бұрын
Been on eBay for 25 years... Bottom line don't ever put all your eggs in one basket. Don't rely on eBay or any one site. we use 12 different sites due to the lack of any faith in eBay's CEO and management in general.
@ozpickers-aussieopshoppere1965 3 жыл бұрын
Generic answers by eBay is my biggest bugbear - best to be specific and save all this heartache
@metaldetectingengland 3 жыл бұрын
Hi guys ..hope you can get this sorted out and carry on with your selling ok 😁👍
@simonlongley6387 3 жыл бұрын
What are your feelings about Ebay's switch away from PayPal?
@tacsshacktomcurrie1491 3 жыл бұрын
Well done guys
@need100k 3 жыл бұрын
Their excuses for why they shut you down is complete BS in my opinion. A quick email or phone call could have resolved any security concerns and saved both you AND them a LOT of time and headache. They literally act as if they hate sellers and are trying to shoot themselves in the foot.
@tobyrodock7200 3 жыл бұрын
How long did it take for Ebay to reinstate your account how long did you have to wait and worry that you were not going to get your account back
@Scottg589 3 жыл бұрын
This “leave a note” business is a nightmare they never do
@sharkyxxx4057 3 жыл бұрын
we will make a note on your account... lol as if... sounds good tho and makes you feel like you just started sucking your thumb lol
@SuperMoleRetro 3 жыл бұрын
The problem is when you call ebay, you get these people that have no clue what they are doing or talking about (if you can get anyone at all anymore and not have to resort to the "intelligent automated support".
@tube1062 3 жыл бұрын
If you initiate communication with eBay, you will get prying eyes on your account. I have several examples of this being the case the last 12 months or so. The first one was last summer during the riots in the US and a bunch of shipments got stuck somewhere in transit. I figured that I had to be proactive, so I called eBay and asked them what to do. They didn't offer much help other than suggesting that I "might" have to refund some the customers. Two hours after this conversation ended they slapped me with a MC011....
@donnalawton8729 3 жыл бұрын
Thank you for speaking on our behalf . I still love selling on ebay and dont have too many problems (touch wood) 😂🤣
@ROCKINGUMBOMAN 3 жыл бұрын
It's because you put a game on for 10,000 , it flags up as potential money laundering , that's why you sometimes see a vhs tape that you know is worth 5 pounds at the very most listed on a buy it now for 950 pounds , it flags up and ebay think theres something dodgy going on without consulting you , your video was great and I'm glad that ebay have took notice
@funkyuk1 3 жыл бұрын
This is very possible. But the issue is eBay will not tell you. The vagueness is astonishing.
@marchfirst9650 3 жыл бұрын
@@funkyuk1 They are not allowed to tell anyone. If they do the company and the individual who let's it slip can be fined.
@lafemmeanglaise 3 жыл бұрын
@ROCKINGUMBOMAN they didn’t put a game on for 10,000, they put a game up for auction and, through no fault of their own, got some dodgy bidders. They contacted eBay and told them what was going on as soon as they saw what was happening. Nic & Andrea could have done no more and in view of the fact that eBay were well advised of the situation, there’s no way it should have affected their account’s standing.
@marchfirst9650 3 жыл бұрын
@@lafemmeanglaise after they took the auction down they put it up for sale with a 10000 bin price with offers accepted.
@yorkshirepud5340 3 жыл бұрын
Not sure about money laundering because with Ebay you pay with a bank account. If the money is in the bank it doesn't need laundering. Unless I'm missing somthing?
@webnut1 3 жыл бұрын
You should ask for the recording of your conversation with the girl who said they put a note on when you called them about the cartridge. They record all convos
@clobber66 3 жыл бұрын
I once had an issue with my bank account when they stopped me making a purchase from apple due to it being based in Luxembourg. They phoned me within 5 minutes of stopping the transaction. Brilliant system. Making sure someone wasn’t trying to use my account. Think eBay need to learn systems are in place with other organisations without putting restrictions onto account. It was only a £15 purchase too.
@adamstraker1177 3 жыл бұрын
Hi Nic & Andrea. I am a long time subscriber and part time reseller. Your professionalism is always hugely impressive, in terms of your business and your social media output. You also come across as thoroughtly decent people. I would just like to add a devil's advocate's opinion to the account suspension topic. I agree with your conclusions concernng the unfairness and apparent disregard Ebay has shown to you and others, however, I feel that it has to be considered that Ebay is not a public utility. It is a 'for profit' business. All of their actions are based on commercial considerations. If their unfair treatment of sellers threatens their business model they will do something to rectify. If unfair treatment of sellers does not threaten their revenue I have no doubt they would have no qualms in destroying small businesses. I m not saying this is right, just pointing out that there is inherent risk when our businesses rely on a private company such as ebay for our livlihoods. We are at the mercy of their whims, regardless of fairness or system errors on their part. All actions are determined by their commercial requirements. Discuss.....
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