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As consulting firm founders, creating great first impression with new clients is crucial. The onboarding process is a golden opportunity to wow them and open doors for more business.
Let me share a success story. A firm landed a value chain analysis project for one division of a major company. Thanks to exceptional onboarding - truly understanding the client's needs, setting clear expectations, and delivering early wins - they impressed the client immensely. Within just 23 days, they secured a referral to another part of the business for a second project. All because they overdelivered in those first few weeks.
The lesson? Approach onboarding with great care. Dig deep into objectives. Overcommunicate. Identify quick wins to showcase expertise. Make the client feel they made the right choice hiring you. And strategically highlight your full range of services.
Do it right, and you build trust, credibility, and open doors to more work. Do it wrong, and you're just another vendor.
That first impression can make or break a long-term partnership. If you want to truly impress clients, leverage top resources like StrategyTraining.com's AI Advisor trained on advanced non-public consulting IP.
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