CPGRAMS, short for Centralized Public Grievance Redress and Monitoring System, is an online grievance portal launched by the Government of India to provide a platform for citizens to file their grievances related to various government departments and agencies.
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To file a complaint on the CPGRAMS portal, you can follow the below steps:
1) Visit the CPGRAMS website at pgportal.gov.in/.
2) Click on the "Public Grievance" link on the homepage.
3) Click on the "Lodge Public Grievance" link.
4) Select the category of the grievance from the drop-down menu and provide the required information, including the name of the department/organization against which the complaint is being filed, the name of the officer, if known, and a brief description of the grievance.
5) Provide your personal details, such as your name, address, email ID, and contact number.
6) Upload any supporting documents, if required.
7) Verify the details and submit the complaint.
Once the complaint is submitted, you will receive an acknowledgement number, which you can use to track the status of your complaint. The concerned department/organization will also receive the complaint, and they will be required to take appropriate action and update the status on the portal.
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