Hello Jim, thank you for your question. We recommend lubricating the brewgroup every 2 or so months. For more information on how to Maintain your LatteGo we would like to refer you to: to.philips/6052zEU8w. Alternatively, we would like to recommend you to reach us on Facebook (@Philips) or Twitter (@PhilipsCare) as we are better equipped to handle your questions over there. Hope to see you there.

Removing aquaclean has no issues. You only might get a message that you don't have it installed but that's it, the machine should just work fine without it ;-)

Hi David, thanks for your comment! Regular cleaning and maintenance keeps your machine in top condition and ensures good-tasting coffee for a long time. We therefore advise you to follow the steps in this video, even if you make just a couple of cups of coffee a day. You can also check the guidelines for cleaning and maintenance in the user manual, here: to.philips/60553njbN. We hope this helps!

Hi! Yes it is! to.philips/6055yjN2P Enjoy your shopping.

@@Philips That links to a different machine that doesn't have lattego. 4300 lattego has been all but impossible to find for ages sadly.

I’m not sure if you’ve figured it out or not, but since I’m just now troubleshooting my own machine I figured I’d let you know my findings. You should see an option for “Quick Clean” on your cleaning functions - this is essentially the lattego quick milk cleaning function shown in the video!

@@Silentgrace11 Thre's only Quick rinse which is the usual rinsing at the start and after you turn off your machine. Only one work around comes to mind is to select hot water and pour some to rinse the lattego system.

@@LukasIvanauskas Interesting! On mine that first function works just fine - you have the lattego equipped and it spurts water through the lattego. Which, I end up washing the lattego daily anyway so I suppose it's not the end of the world for me, but I wonder why it doesn't show up for you.

@@Silentgrace11 At first I thought maybe this option appears only after immediate use of lattego system but doesn't seem to be the case. Also software updates are not an option with these machines.

@@LukasIvanauskas Are software updates in general a thing on coffee machines? Sounds a bit weird pluging a USB in a coffe machine 😂. Also, could be something with your region, where are you from?

Hi Eddie, thanks for your message. Hmm, let's find a way to make that coffee more enjoyable. Sometimes adjusting the volume might make a difference! Have you taken a look into these options; to.philips/6053MhNo3 Feel free to let us know if you still need any assistance!

Hi Eddie, do you still need help with your espresso machine? If yes, don't hesitate to let us know. We'd be happy to see what we can do for you.

I guess that's alright. I do it a bit less often and the coffee is still great. Don't skip it too often

@@jdijkstra8115 i ll do it today after 6 months of use

I was doing this wrong.... Oops. Clean brew group weekly by removing it and washing it in the sink. Monthly, use the oil remover tablet and also lubricate. I was cleaning with the tablet weekly and cloth monthly. Just lubricated for my first time, it was starting to make weird noises.

Hi, Xenith. Thanks for reaching out and your interest in our product. When you purchase a Philips LatteGo 4300, the following accessories are included: Measuring scoop, Water hardness strip test, AquaClean filter, Grease Tube, and storage lid. However, the oil tables are sold separately. If you still have questions, feel free to reach out. 🙂

@@Philips Thank you for the response, another question, can I use this machine for hot water?

Of course, Xenith. Do we understand correctly and you are wondering whether our LatteGo can dispense hot water? If so, then the answer is yes. 😊

Hi there, thanks for asking. Could you please share your country of residence with us? This way we can connect you with our local product experts to look into this further. Awaiting your reply.

@@Philips Singapore

Hi there, thank you for getting back to us. You can best reach out to our Singaporean team to get in touch with them directly. You can reach them on the following number by phone: +65 800 85 28 28 5 Alternatively, you can reach them on Whatsapp on this number +65 63119130. Hope this helps.

Hi there, that sounds quite odd. Could you please share the model number of your appliance with us? Then we will be able to assist you further.

Hi there, we were wondering if we still can help you with this? Hope to hear from you.

Hello, thanks for reaching out to us! It is suggested to fill the water tank, as this machine for example can make up to 8 cups of coffee. However, for a smaller quantity, you could indeed use less water in the tank, but make sure to fill it enough otherwise the 'water tank empty' icon will flash, and you will be unable to proceed. We hope this helps ☕

@@Philips Thank you very much! Also, how important is the water hardness setting for the optimal use of the machine? I used the test strip and all 4 squares remained green, indicating extremely soft water from my tap. I set the hardness setting accordingly but would like to know if this is a vital setting in case the strip test was not very accurate.

You are more than welcome! We advise you to adjust the water hardness setting to the water hardness level in your region for optimal performance and a longer lifetime of the machine. This also prevents you from having to descale the machine too often. The default water hardness setting is 4: hard water. Did you use the test strip as explained in the following steps?: 1: Immerse the water hardness test strip in tap water or hold it under the tap for 1 second. 2: Wait 1 minute, the number of squares on the test strip that turn red indicate the water hardness. To set the correct water hardness, kindly follow these steps: 1: Tap the Settings icon and use the up and down arrows to select 'Water hardness'. Then press the OK icon to confirm. 2: Use the up and down arrows to select the water hardness level. The number of red squares selected on the display should be the same as the number of red squares on the test strip. 3: When you have set the correct water hardness, tap the OK icon to confirm. We are here if you need further help ☺️

@@Philips thank you for your promptness. I used the test strip as advised and none of the squares changed to red after the aforementioned 1 minute period. I assumed that the water is soft and therefore selected the '0 option' on the hardness setting. I was just a little concerned that the test was not accurate which would result in the incorrect hardness option being selected on the machine.

Thanks for the further details! That's correct, you can select 0 if none of the squares turn red. Feel free to use an alternative water test strip if you would like to investigate the water hardness further. We hope this helps ☺️

Hi there, thanks for asking. We like to see how we can help. Could you please share the model number of the product? We also like to know the country you're based in. Hope to hear from you.

@@Philips the model is philips 4300 late go, I live in Canada. Thanks so much

Thanks for the quick reply. What part of the machine is sticky?

@@Philips the whole brew group. I removed it today to rinse it and the brew group was sticky

Thanks this can happen and is normal. However, to prevent this from happening we advise you to follow these steps: to.philips/6056z7l0w Hope this answers your question.

Hi there, thanks for asking. Could you please also provide us with the country that you're currently based in? This way we can connect you with our local product experts to look into this further. Hope to hear from you soon.

@@Philips Australia

Thanks. Could you please elaborate on the issue you're experiencing? We're not completely sure what you mean by using 8 filters.

Hello, we just wanted to check if you still needed any help? Feel free to reply!

@@Philips Hello, I also noticed this as I put in my second filter. Now if I go to 'clean' and scroll down to 'aquaclean' it says 'aquaclean (2/8)'. I am also in Australia.

I just let it clean into the drip tray (empty it first because it will nearly fill). No cup needed