Wow! I just came across this comment. Not to be too confrontational, but have you been in contact with PCB? Or been to the nursery? I have, often. Prices aren’t on the videos because 1) videos looks like crap when you do it like that. 2) trees get sold and people are disappointed when they call and want a certain tree and it’s gone already. 3) Of course videos serve as a type of pseudo advertising, it’s a business, run by people who are passionate about bonsai. Everyone needs to make a living, but it’s also to show what it’s like to run a nursery - 24 hours a day - 365 days a year - for over 30 years - give some interesting information and tips here and there, spread the passion for a living art form and give people the chance to “come to the nursery” virtually. What you see is exactly how it is when you go there. Laid back and a good vibes. Look at all the other comments from customers, nobody is getting swindled or taken advantage of. Businesses that do that don’t last long and certainly don’t have fiercely loyal repeat customers. Anyways, if you can, come by and see, you don’t even have to buy anything. Spend a few hours looking at awesome trees and talk about all things bonsai with friendly staff (all 2 of them) and friendly customers. I always make a new friend when I’m up there. I’ll even drink a beer with you! If something went wrong with an order then it was either a mistake or misunderstanding. Let them know. They’ll make it right. Have a good one and be safe!