Alright they definitely dont answer it in a few rings but they usually answer within an hour of calling which is pretty good

@@Uncle--Ruckus an hour lol? give over if that was correct you would have also known that the new system asks you for your telephone number and you get a call back if needed so takes about 3mins to do the call

If you are on Fibre to the Cabinet (Copper to the house) I would suggest you retain your BT Hub 2 (The Plusnet one is a rebadge) and the discs as they are, and simply change the login credentials on the hub settings, from "bt@btbroadband.com" to your plusnet username (xxxx@plusdsl.net) and your account password. This will allow you to continue using your BT Setup on Plusnets Network, which shares the BTNet Platform. If you're on Fibre to the Premises, however, you'll have to use the Plusnet Hub 2 (Plusnets Firmware doesn't port over support for the discs), which is identical in performance to the BT one. You could then use a WiFi Extender or BT Whole Home WiFi, which does the same job as the discs. Hope this helps.

@@henryjohnson4615 Hi Henry, thanks. Stupid question but how do I know if I have copper to the house? Also if that’s the case where do I change my BT details over to Plusnet please? You mentioned on the hub? Or it’s an online platform/app I’d need to do that? Tracy

​@TracyPayet Hello, is your BT hub connected to a Master Socket or an ONT (green lights and separate power supply)? Re point 2, here's the full guide on Plusnets Community Forum community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/td-p/1587673

Sorry, forgot to mention in my reply, if your connected to a master socket, than you'll be on fibre to the cabinet, if it's an optical network terminal with a fibre cable from outside, that's fibre to the premises.

@@henryjohnson4615 thank you. I have a large grey box outside against my wall, followed by a white box inside my house. This is where the fibre comes into my house. It’s connected through a wire from a pole on the public highway.

Excellent stuff. Yes, Plusnets 900MB Package is around £43.99 monthly on a 2 year term. I contributed to a review for Broadband Savvy, which includes some speed tests for this package and some information about the customer service and the Plusnet Hub 2. Check it out here: broadbandsavvy.com/plusnet-full-fibre-broadband-review/

It's identical in performance to the BT Smart Hub 2. To give a real perspective, I live in a mid terrace 2 bedroom house, and with my car parked across the road, I am still connected when outside. That's using the Hub on its own.

@@henryjohnson4615 I’ve got Bt full fibre 100 . My WiFi is very poor. Keeps loosing devices. Contract is up so looking for another provider.any ideas?

The support is basically the same as BT, in other words, if you need an engineer to come out, they arrange it immediately, usually less than 2 minute wait times on calling them, and there is a comprehensive online support forum which is actively monitored by their support staff.

If its holding a steady Amber, there's an authentication issue at the DSLAM, or a network outage. If the Hub keeps rebooting there's a chance the Hub is faulty. Try a factory reset, and connect the Hub to the test socket on your master socket to eliminate local wiring issues. If this doesn't resolve, best give Plusnet a ring to get an openreach engineer on it.

Plusnet at the moment appears to be being put back to what it was originally intended for, a basic broadband service that's cheap, simple, and without any bells and whistles. Plusnet 80/20 FTTP with a rebadged BT Smart Hub 2 is often as low as £24.99 a month, which is peanuts compared to BT Fibre 2 at £36.99 a month.

@@henryjohnson4615 Thanks. My bad. Plusnet will support FTTP but NOT DIGITAL PHONE. So if you want to keep your phone (number) that maybe your banks, friends and family etc would use to contact you, you'll be forced into the more expensive BT package.

@ynyslochtyn At the moment, the way around this is to take an SOGEA or FTTP Deal with Plusnet, and then port the phone to Andrew and Arnold voip, I am planning another video for this at some point.

@@henryjohnson4615 I was vaguely aware of such and option but thought it might be a bit of a potch. Vodafone offers fttp with digital phone at good price compared with BT. Still will read with interest if you go for it.

@@ynyslochtyn What do you think of your Plusnet Broadband??

I wonder if Plusnet services are very similar to BT for Broadband 🤔

BT, EE and Plusnet are all under the BT Consumer Umbrella.

Plusnet is part of BT not open reach. Open reach was split from BT a while back to stop any bias.

Meanwhile through Plusnet - you could have their Fibre Unlimited (36MB Down, 9MB Up) for £24 with BT Sport Add on at £17 monthly, this would equate to around £45 monthly. Big difference.

plusnet dont do amazon vouchers, what you will have done is sign up via a 3rd party offer like martin lewis or similar, the vouchers come from them and nothing to do with plusnet

This is what I read on Trustpilot and it put me off.

STRANGE AS THEY ARE ALL THE SAME LINE THE PROVIDERS USE AND THE ROUTER IS THE LATEST BT ROUTER? HAVE YOU SPOKE TO ANYONE THEY USUALLY SORT STUFF FAST VIA OPEN REACH ENGINEERS