In this episode of Tips on Tuesday, Gwendolyn shows you how to power cycle and factory reset your Wyze Cam and explains what these phrases mean.
Пікірлер: 275
@ellenhal153711 ай бұрын
We’ve only had the cameras up and running for a short time. kzfaq.infoUgkxOXxsTZ3ptV_Pk0fFl8bNZvVqeoqBQFwe So far we love them! I got the outdoor mounting kit for them and they were easy to install. Once you download the app, it walks you through the very easy set up. The clarity, and range is awesome. I am thinking seriously about adding another camera or two to my 3 camera system. The price is lower than a lot of comparable systems.
@maynardcat3 жыл бұрын
I've had Wyze cameras for several months, they are nice when working, but they eventually always have connectivity problems, power cycling does nothing, power cycling the modem does nothing. Sometimes they eventually start working again on their own or partially work for a few seconds then recycle again and I've tried everything and nothing resolves the connectivity failure.. Along with the Wyze cams I have Ring cameras and alarm on the same internet and modem, the Ring cameras never have this problem, but they also cost a lot more. I've had the Wyze cams work properly for months then start having connectivity failures for no apparent reason that lasts way too long.
@JP--pe4ny2 жыл бұрын
I've had slight issues connecting sometimes but they've always connected pretty quick. Until now. I had to delete it to try and re-add to app and cam won't even turn on. Any suggestions. I've tried holding setup and nothing.
@anujachaudhari82952 жыл бұрын
@@JP--pe4ny i had same problem. No solution till today
@Michelle-mv4tn2 жыл бұрын
So I have had my Wyze v1 for 3 years Never had a problem until yesterday. Gonna try power cycle. FYI My Ring doorbell I have unexplained connectivity PROBLEMS From the first week and the support is terrible the camera can’t be recycled unless taken off the door.
@tonimaldonado49152 жыл бұрын
I have a wize cam V2 and every time it gets an update it won't reconnect last time it took a week today I'm at day three and I'm giving up hope I don't know what it is with these cameras I knew better letting it have an update but I thought it's okay and went ahead and did it anyways boy am I regretting it I personally feel like the camera should be replaced since it clearly has issues and I'm not the only person I'm seeing that is going through this
@tonimaldonado49152 жыл бұрын
@@777goldcoast took a week again but I finally got it reconnected the next time it happens is going to be a hammer and barbecue for sure! And although they tried to help they were less than helpful they just kept moving me back to troubleshooting the same things that I went through already restarting all that crap the cam it's just a piece of crap
@dmo5303 жыл бұрын
So how am I supposed to power cycle the camera if I'm 1000 miles away from it?
@Bantrybay1891 Жыл бұрын
We’ve a bunch of Wyze cameras….work great. What I want to say though is it’s so refreshing to listen to a young person that doesn’t upspeak! Drives me bananas! Not every statement is a question, so don’t make it a question. Congratulations Wyze, great spokesperson.
@milesharper4821 Жыл бұрын
ok boomer
@Person-mh6xq11 ай бұрын
@@milesharper4821you don’t have to be a nasty SOB.
@nitrocell92876 ай бұрын
Always easy to spot the fake Wyze reviews. Fact is Wyze cams dont work great.
@calebveltkamp53087 ай бұрын
Just bought the v3 cam and out of the box had connection issues, eventually I got it to work and it did for one day but after the firmware update it basically broke my camera. I’ve tried multiple steps to reconnect with no luck, and as another commenter said customers shouldn’t have to jump through these technical loops to have a working product. I gave you my money in exchange for a working product, wyze delivered on their end for one whole day.
@wyze7 ай бұрын
Hello there. We’re so sorry to hear this! This is not the experience we had hoped for you. Our support team would be glad to look into this further. If you haven't already, can you please submit a support request using this link: support.wyze.com/hc/en-us/requests/new
@elzorro72357 ай бұрын
Many people having this issues with the V3s. Time to make an instructional video for all instead of attempting to solve one user at a time. Wyze you are not being wise.
@davidgreen39534 ай бұрын
Wyze is a horrible company ..v3 playback will not work any more..even with cam plus sd playback still will not work on brand new cameras with brand new SD cards..I thought blink was bad...but wyze is 10 times worse..soo sick if lies from wyze also..the BBB is where u make a complaint and get refunded..
@edrosiak9 ай бұрын
Dear WYZE - I’ve had two issues with the Spotlight Cameras not working after a software upgrade. The download didn’t load all the way. The network is not the problem - your software builds are. I’ve been successful in flashing one camera so far, the other is in a vacation home. Message: you need to test your software upgrades better. Customers should not have to perform technical tasks because you aren’t monitoring software upgrades effectively.
@billywakefieldjr.74636 жыл бұрын
Thank you for the feedback! ;)
@wyze6 жыл бұрын
You're welcome! :D
@billywakefieldjr.74636 жыл бұрын
I have all the videos on WyzeCam, now I have to get it to work!
@wyze6 жыл бұрын
That would help! What's going wrong, Billy? :)
@icameisaws48295 жыл бұрын
My wyze worked prefectly for a month or so. For the last few months it has sat unplugged on a shelf. Decided to try it again today.. and the same thing. No live feeds, just the error 90
@wyze5 жыл бұрын
Thank you for reaching out to us and we're sorry to hear that you're having an issue with your Wyze Cams, Yaya. What color is the light on the camera when you are trying to connect? If the light is flashing yellow you may need to set up your camera again and once you go through the setup process you should be able to connect to the live-stream. If you are still having issues after you try that, we'd recommend reaching out to our support team so we can help figure out what is going on. :)
@nightcam31904 жыл бұрын
I’m having the same problem mine was also unplugged on a shelf for like a month and I tried using it again and it doesn’t wanna connect to my phone anymore
@wyze4 жыл бұрын
@@nightcam3190, you might need to set up the camera again so it can update to our most recent firmware version. If you'd like, you can reach our Support team for more help at: support.wyzecam.com/hc/en-us
@Daniel-qd3yi4 жыл бұрын
@@wyze I keep on getting error code 90 even though the light is pure blue. I've contacted customer support but their advice didn't work either. I know its not my wifi. I just dont now what to do
@rockstarrockstargirl4 жыл бұрын
Bryan Rubio mine is having same problem I’m getting very irritated
@pegvel4 жыл бұрын
I have a v2 Wyze cam and the solid yellow light does not flash when doing a factory reset. The light just stays solid and there is no voice prompt to connect. 😫
@blauedel033 жыл бұрын
I have the problem with two V2 Cams
@cannacostaplaysdaily3 жыл бұрын
I have the same issues you never fixed it ?
@pegvel3 жыл бұрын
@@cannacostaplaysdaily Nope, never fixed it. I gave up on it and junked it.
@cannacostaplaysdaily3 жыл бұрын
@@pegvel damn. Mine was fine till I wanted to update it then it wouldnt turn on after that cause I moved it in another room so I deleted device so o can start over and now its nonstop yellow light now
@ThuraMAung3 жыл бұрын
mine the same problem
@brentmitchell69304 жыл бұрын
I have a V2 and followed the instructions and it is not resetting the camera. I deleted the camera accidentally from the app by accident (which is why I was trying to reset it) and not sure if that may have played a part. What to do now?
@Designer_Opine2 жыл бұрын
Well spoken, well scripted, appealing personality and concise.
@WorldravenNevar11 ай бұрын
That's a fckin tranny
@JP--pe4ny2 жыл бұрын
My cam was unplugged about a month. Decided to use it plugged it in and it wouldn't turn on. Tried all the tricks and nothing. Then I thought to use the original cord it came with and it worked no problem. Adding cctv technician to the resume
@LtGenBuffalo5 жыл бұрын
What do you do if the yellow light always stays solid & the setup buttons does nothing?
@wyze5 жыл бұрын
Thank you for reaching out to us, Antonio. If you are not able to hear any voice prompts from your Wyze Cam and are still seeing the solid yellow light, we'd recommend reaching out to our support team so we can help figure out what is going on with your camera. We've included the link below to our support team but if you are still having issues or have any more questions, please let us know. support.wyzecam.com/hc/en-us/requests/new
@flippincards14955 жыл бұрын
Same
@adrianchilds774 жыл бұрын
the same
@juliocampusano5064 жыл бұрын
i have the same problem and i cant make nothing , whats i can solve the situation?
@jurtea14 жыл бұрын
Same and totally missed the person that broke into my car last night :(
@tonimaldonado49152 жыл бұрын
Every time this camera gets a firmware update it won't reconnect to the internet last time it took a week today I'm at day 3 and giving up hope I don't know what it is with these cameras but I have more trouble with V2 then I have any camera ever I honestly wish they would replace it it was a gift and it is giving me more trouble then it's worth
@japanwoman97203 жыл бұрын
“Can not connect local network” issue. I did try both internet connections and put correct password. I tried over and over it still not able to connect. I got two cameras from my friend so I did reset. Please advise how to connect.
@RCCarDude5 жыл бұрын
My V2 Wyze Cam gave me the Error 90 code this morning when I saw that it wasn't displaying any footage. I unplugged it from the wall and then plugged it in again but nothing happened. I'll try and do more when I come back from work, but I hope I don't have to factory reset. I only got the cam on Saturday and I'm getting error codes. Is this something I should expect in perpetuity?
@wyze5 жыл бұрын
Sorry to hear about this! If you run into error code 90 again, you may want to contact our support people. Most people see this infrequently but on occasion people need troubleshooting and we'd love to help out. Here's the link to get in touch with our support: support.wyzecam.com/hc/en-us/requests/new
@kevingates12315 жыл бұрын
@@wyze I saw this code as well. But I ended up being able to get it set up and working. It just took a little longer than the other ones.
@gangstaBJK4 жыл бұрын
Why does my cameras always need unplugging and plugging in after a power outage?!?!?
@anujachaudhari82952 жыл бұрын
I want to set wyze cam again but when I plug in it, yellow light doesnt blink or nothing happens only some sound comes from camera. However I cant proceed further because no light is seen. If i proceed cant hear ready to connect sound etc. Please guide how can set wyze cam again.
@kirtangajjar64995 ай бұрын
Me too did you ever figure it out
@tomrum425 жыл бұрын
Am I correct that if I had originally set up a camera on a network at home and want to take the camera to work and set it up on a network there that I will have to Reset the camera before attempting to setting it up on the new network?
@wyze5 жыл бұрын
Thanks correct and thank you for reaching out to us, Tom. You'll have to reset the device and set up the camera again. If oyu have any more questions, just let us know. :)
@NVAfilm2 жыл бұрын
how do you factory reset the Wyze base station?
@Alcoholpad3 жыл бұрын
Mine was working just fine and 30min later it started having trouble with connection.
@lisahummel77955 ай бұрын
Can you please tell me how to change the time on my screen? I synced the time like you said in a different video and it still has military on camera screen, but regular time stamp on the playback screen
@AndrewAnchorsAbove4 жыл бұрын
we recently updated our router and our camera is stuck on the blue flashing light and won't let me factory reset or do anything with the camera.
@DJ-zt2ml6 жыл бұрын
My wyzecam was working fine so I bought two more. Now, my cameras are suddenly being disconnected and not sending alerts consistently for all cameras. I watched a bus drive by my home but no alert received. Also, SD cards no longer being recognized but had no issues with recognition of cards weeks ago. How long does it take for a response from tech support?
@wyze6 жыл бұрын
Wow! That really stinks and I'm sorry! Tech support is a bit backed up right now and we apologize. Would you like to give me your support ticket number so that I can look into this for you?
@DJ-zt2ml6 жыл бұрын
WyzeCam Ticket#48452, #48462, #48496 and #48501.
@wyze6 жыл бұрын
I just checked on your tickets and it looks like you were speaking with a support agent yesterday. I'll let him know that you sent another response! :) We merged your tickets into a single one so that we could keep everyone on the same page so you'll only be receiving replies to #48452. Brandon rocks and I'm sure he'll get this sorted out!
@mariotaruc72375 ай бұрын
My wyze cam lost its connection. I tried to reset but it does timed out
@MrFoshia884 жыл бұрын
I tried with mine camera, and still have a same issue keep telling (( Ready to connect)), please help
@aderfigueroa4 жыл бұрын
I have 2 wyze cams that were working before but we had a couple of black outs, and they stopped working. No light at all from the back, i wonder where i can send them to be switched to new ones
@wyze4 жыл бұрын
Please reach out to our customer support team so they can help sort this out: support.wyzecam.com/hc/en-us/requests/new
@ramueladvincula52602 жыл бұрын
No indicator light, just the infrared light on the front. I cant resync it because of this 😭
@rtrey24363 жыл бұрын
i stopped the recording on my phone and unplugged the camera to move it plugged the camera back in and held the set button now it keeps saying ready to connect but on my phone it says camera is turned off how do i turn the came on in my phone ?
@denniswilliams34185 жыл бұрын
My pan doesn’t work with tagging and the motion track both are turned on and everything setup right. Any suggestions
@stone50153 жыл бұрын
Yes ... Get rid of ,Wyze
@richardcastro1664 жыл бұрын
Does the cameras have to be plugged at all times,seems that every time I remover cord camera says offline
@wyze4 жыл бұрын
Yes, the Wyze Cam v1, v2, and Pan require a constant source of power to remain online and powered on!
@diegoaguirre97033 жыл бұрын
I have a wyze cam pan and allways show Solid yellow led i pushed 10 seconds and doesnt change
@deadlyones245 жыл бұрын
Hello, wifi network does not auto fill, I have to type in the wifi name and password. it does not connect. tried unpluging reseting noting work. I have 2 of v2.
@robcbr914 жыл бұрын
Jim Horton did you ever figure it out?
@larrycody57764 жыл бұрын
what is the usb output port used for? is that to link them together or just simply output power?
@wyze4 жыл бұрын
The USB outlet can be used for daisy chaining or is also necessary for setting up the Wyze Sense Bridge which communicates with our Contact and Motion sensors! :)
@luismariocabarcas6512 жыл бұрын
Mi cámara se cayo y ahora no conecta de ninguna manera, alguna solución?
@beemerkon2 жыл бұрын
I have the original wyze cam and then have v3 all within 50 of each other and guess which ones go offline constantly so whats the deal with the v3
@koryabel6319 Жыл бұрын
I literally have the same situation. 2 ring cams and 1 Wyze cam. And the ring always works, and the Wyze works sometimes and not all other times. It’ll start and stop working at random times
@senjo3111 ай бұрын
The opposite for me
@annalee61273 ай бұрын
I have a solid red light as soon as I power the camera and then nothing happens, any advise?
@Puddymom4 жыл бұрын
What do you do if the yellow light changes to blue. It never goes to yellow flashing and I can’t connect any more
@wyze4 жыл бұрын
Thank you for bringing this up, Trina! It should like that camera should be connected properly based on the Status Light being solid blue. Please reach out to our customer support team so they can help look into this: support.wyzecam.com/hc/en-us/requests/new
@lico-ai Жыл бұрын
they still constantly break.
@isaacchagoyan33194 жыл бұрын
What if my camera says "ready to comet" and then real fast tries to repeat the phrase BUT DOES NOT FINISH SAYING READ..... and it kicks out of set up and simply won't continue with it?
@wyze4 жыл бұрын
Hey there, Gordo! That definitely isn't the expected behavior. Are you entering the network name and password to generate a QR code on your phone's screen? If you'd like, you can reach out to our support team at: support.wyzecam.com/hc/en-us/requests/new
@brianandersson6552 ай бұрын
I have a Wyze camera v2, bought in May 2022. I have bought several items since then. I cannot see to connect this camera any longer. I get to the point of "ready to connect" and it will not scan the code on my phone. I have a screenshot that shows the code is not fully displayed, which many account for the problem. Please advise.
@wyze2 ай бұрын
Hello there. It sounds like you either have your phone's magnify option turned on to the point that it's making everything on the screen bigger (mainly the font). You should be able to change this in your phone's display or accessibility settings. This would put the QR code completely in view. Another thing you can try is to pinch or swipe the QR code upwards to bring it into view.
@brianandersson6552 ай бұрын
@@wyze I have added several new cameras at the very same time .... never an issue....
@brianandersson6552 ай бұрын
@@wyze Not the case. Please advise.
@wyze2 ай бұрын
Our support team would be glad to look into this further. You can contact them through support.wyze.com.
@luongmaihunggia5 жыл бұрын
All of these apply to wyze cam *pan* too incase you're wondering.
@kietapp5 жыл бұрын
WOn't my finger holding the setup button obstruct the power up rotation sequence? Release my finger before it rotate?
@SunSandAndSea5 жыл бұрын
my cam wasnt connecting for some odd reason after switching to a new router... factory reset the cam and bingo.. it works now.
@wyze5 жыл бұрын
We're glad to hear that you got it working again and thank you for letting us know.! If you have any more issues with your camera or if you have any questions, please feel free to let us know so we can help out. :)
@TheMFLAV4 жыл бұрын
My V2 camera got accidentally unplugged during update and now stuck solid yellow. I cant reset or connect. Is there something I can do other than throw it away after 10 min of use? thanks
@wyze4 жыл бұрын
Bummer -- we're sorry to hear about that! It sounds like you'd be best off troubleshooting that with our customer support team so they can help sort out how to recover that camera. You can reach them at: support.wyzecam.com/hc/en-us/requests/new
@L1ghtstorm2 жыл бұрын
I have nothing but trouble with these outdoor cams...always acting up and now can't connect them.
@constantinotolentino48263 жыл бұрын
Hello there! I have a problem with my wyze cam i try to reset but solid yellow light only
@mikeymiguelitonj2 жыл бұрын
Yes i have the same problem with ny outdoor wyze camera it did a update on all 4 but one didnt update correctly i guess cause it stay solid yellow light but the other 3 work perfectly fine i need help !!!
@susanparsons38854 жыл бұрын
I had my modem changed for my internet and now my wyze cameras say offline? How do I get them working again?
@wyze4 жыл бұрын
It sounds like you'll need to set them up on your new network. If you'd like, you can contact our customer support team so they can walk through some troubleshooting steps and help get those cameras back online at: support.wyzecam.com/hc/en-us/requests/new
@Sparklescooby938 ай бұрын
My Wyze worked great (minus not being able to hear any prompts from the camera) for about 2 hours and then stopped worked. I tried both options listed in the video and nothing. Freshly out the box and I only got 2 hours worth of use? Help!
@wyze8 ай бұрын
Hello there. We’re so sorry to hear this! Our support team would be glad to look into this further. If you haven't already, can you please submit a support request using this link: support.wyze.com/hc/en-us
@adamcain46034 жыл бұрын
tried everything 2 of my cameras dont work one doesnt stay on the other one now cant see the sd card
@wyze4 жыл бұрын
Sorry to hear they are encountering those problems, Adam! If you haven't yet, please reach out to our customer support team at: support.wyzecam.com/hc/en-us/requests/new
@Dr.DankensteinM.D.3 жыл бұрын
Both my Wyze V2 cameras automatically go into snooze mode so I’m not notified about activity and get no alerts. Cannot seem to find a definite resolution to my problem anywhere
@bettypadilla37602 жыл бұрын
Buy a better camera..this is a bad cam
@Araaceelyy9162 жыл бұрын
Sometimes it’s under the settings “ set rule “ then try to find if theirs one on therr
@stone50153 жыл бұрын
What is the telephone number for customer support?? I've looked everywhere for help.
@CarmellaBrunno2 жыл бұрын
Did they ever answer? I can't find it either
@F.R.F2 жыл бұрын
1800 Wyze company is retarted
@judithjones92 жыл бұрын
Do you have wyxe number
@mikedahmm54822 жыл бұрын
I have orange and blue light flashing can’t get orange light or blue light to get connect
@starmkd182 жыл бұрын
Brand new wyze cam v3 won't reset The light remains solid red, it doesn't flash even after holding the setup button for 10 seconds after powering it on without the micro sd card Support hasn't been helpful This started after inserting the 32gb micro sd card without formatting it first ( the card has been formatted since then ) The card isn't in while trying the reset, still no luck
@RUNIHearBanjoMusic4 жыл бұрын
Gwendolyn! How do I get a WYZE hoodie or t-shirt?
@jonconley44242 жыл бұрын
Don’t bother. You’ll hate their products and support in less than 3mos.
@geaj42145 жыл бұрын
It's not coming up on my phone now to let me reset it is saying to power cycle
@wyze5 жыл бұрын
Are you still running into this issue? And unplugging the camera and plugging it back in didn't help? If so, please check the light on the camera and let us know what color it is and if it's flashing.
@Juan8d_1092 жыл бұрын
Does the blue light always stay on when it’s recording?
@JP--pe4ny2 жыл бұрын
Yes but You can turn it off. I think you go to advanced settings and turn off status light.
@iino2ii6 жыл бұрын
When do you plan to ship to Canada?
@wyze6 жыл бұрын
We're not sure yet! It's definitely still in the plan but we're still working on sorting out the logistics. :)
@trekgod35 жыл бұрын
Just order one from eBay
@mslindsay46324 жыл бұрын
I ordered mine from Amazon. Live In Canada
@antonio67941293 жыл бұрын
I don't remember the verification code for wyze cam
@josemadrigal7755 Жыл бұрын
I want to know if I have changed everything to my personal wifi it jumped to my kids separate wifi account?
@wyze Жыл бұрын
Your Wyze devices will always try to connect to the network it was initially set up on. Could you elaborate on the issue you're experiencing?
@josemadrigal7755 Жыл бұрын
@@wyze I think that I figured it out finally I’m going to give it a week trial ty
@wyze Жыл бұрын
Gotcha! That's great to hear. Thanks for letting us know. 😀
@dani09eveline4 жыл бұрын
My moms name is Gwendolyn!
@michaelwiechowski41392 жыл бұрын
Most of my cameras with SD cards are not recording. It keeps telling me no SD card. I unplug with no benefit. FORCE CLOSING no help.THIS IS A MAJOR PROBLEM. Half of my cameras are hours away and the others are mounted in outdoor elevated conditions needing a ladder to access. Also I cannot play FAST FORWARD to find events...it can take literally HOURS to find something. Very frustrating product.
@rebeccascott24902 жыл бұрын
Okay so I too have had the wyze cam V2 for about 2 years now, but after the 1st yr. ended (07/21) literally within a week of the warranty running out, I lost use of 1 of 3 cams completely!?#&% Meaning: when I plugged it in after moving it to a different room, it's yellow light in the rear (to signify power to the unit) did not come on!? I tried everything changing the cord, changing the power brick, moving it to different socket, eventually calling customer support but the only answer they gave me was... we don't know what it could be? and your past the warranty so we can't help you. This sajan Mishra only because they were affordable for me in my current situation; I'm depended upon them since recently becoming the sole caregiver of a family member diagnosed with anesthesia related dementia just after cancer surgery in Nov. 2021! I desperately need the cameras to work in each location to have a constant watch over my loved one. And got no help or advice of any kind from the supposed highly-skilled tech support. Very disappointed & may be changing to a different brand very soon!
@shernpin29 ай бұрын
Im gavibg issues abd its annoying me this buzzing sound and frequency interference. How is that possible. How can you fix this annoying noise?
@wyze9 ай бұрын
Hello Suzy. For this one, we'd recommend working with our support team because they're better equipped to help resolve these kinds of issues and to ensure that you get help quickly. Please submit a support request using this link: support.wyze.com/hc/en-us
@nation88816 жыл бұрын
whats the USB out-put for?
@manp10395 жыл бұрын
I think that is for when you want to daisy chain 2 or more wyze cam to a gingle power supply
@mkapz223 жыл бұрын
my wyze cam pan I bought like 3 months ago doesn't even turn on anymore. can't even return it. randomly turns on by itself and when it does it'll connect to wifi for a few minutes and then turns off again. would not recommend this product.
@flashmora31075 жыл бұрын
My night vision isn't working
@revrenal4 жыл бұрын
Power went out for a minute last night. Now both cameras don't work.?
@wyze4 жыл бұрын
Try giving them a power cycle (unplug, wait 10 seconds, plug back in). If this doesn't help, please reach out to our customer support team at: support.wyzecam.com/hc/en-us/requests/new
@ke6bnl11 ай бұрын
can you do this to change to a new wifi ?
@wyze11 ай бұрын
Hi there! You should be able to reset your device and connect it to your new (compatible) Wi-Fi network without having to perform a factory reset. To do this, proceed with adding your device to the app as if it's a new device and connect it using your new Wi-Fi. Hope that helps. 😀
@claddagh10002 жыл бұрын
Help My 2 doorbells and Pancam say offline
@billywakefieldjr.74636 жыл бұрын
I'm not capable of getting around very well. You could say I'm crippled and it dampers my movement to 0 ! But I keep on smiling ☺ the alternative is bleak and this is why I can't get to a micro SD Card 30 + R - GB's. Gwendolyn? (sp?)
@wyze6 жыл бұрын
Movement being set to 0 would make things more challenging! I am glad that you keep smiling, Billy. I'm sure you have a lovely smile. :) Before I finish responding, I would like to make sure that I understand the issue here. Are you unable to install and remove a microSD card for your Wyze Cam? And you spelled my name right! :D
@billywakefieldjr.74636 жыл бұрын
WyzeCam. I cannot get to a store that has any micro SD cards. I do not have an account with Amazon or any other type of Online store. Therefore I cannot buy one, but I am asking a friend to grab one for me! I'm not going to stop trying. Gwendolyn... 🤗
@wyze6 жыл бұрын
That would definitely make it much harder! I'm happy to hear that your friend is able to help you out. You've got this, Billy! :D
@Tarrabyte2 жыл бұрын
Does anyone know with the V2 why mine is blinking a blue light? I can't get it to do anything. I tried to reset it by holding it down for 15 seconds, then 20, then 30. Nothing worked. I can't get it to function properly
@jaleo_1173 жыл бұрын
You don't mention when to put back the micro ad card
@billywakefieldjr.74636 жыл бұрын
I didn't know there was a V1 and a V2, I would like to know the difference between the two!
@wyze6 жыл бұрын
Happy to share the info! When compared to v1, v2... Has better night vision. Has better audio. Has a matte finish instead of a glossy finish. Already has motion tagging (we want to put that one v1 but aren't sure if we'll be able to). Is stronger so it will be easier to put features on it. Does not have a magnet on top (it was interfering with the image). Does not have a light sensor and instead uses software to decide when to switch to night vision. And I think that just about covers it!
@grayjohnr6 жыл бұрын
V1 - 10fps V2 - 15fps
@wyze6 жыл бұрын
Yes! That, too! Sorry about forgetting that one. Thank you, John! Always a pleasure to see you on our social media! :D
@grayjohnr6 жыл бұрын
Hi Gwendolyn! I love what you're doing and I have fun contributing when I can! :D
@wyze6 жыл бұрын
Aww... You're so great! Thanks a bunch! :)
@Drawing_bc_why_not7 ай бұрын
Some one used the camera and put it back in the store Waiting for someone to buy it and stalk them without them knowing:/
@stevethren248 Жыл бұрын
you get what you pay for.....mine camera worked great until I did a update which bricked it, they want to make older cameras unusable so you need to purchase new, these WYZE are cheap and work good when they work but I will never buy another. Firmware Flashing didn't work for me and I tried to contact customer support but was told it was out of warranty.
@sadpatriot51812 жыл бұрын
How can I remove someone from my cameras
@claddagh10002 жыл бұрын
I’m getting an “offline” ?
@TheRtizzle8911 ай бұрын
Yea mine wont turn on at all and it says it has 67 percent battery
@wyze11 ай бұрын
How odd! Our support team would be glad to look into this further. If you haven't already, you can reach them by submitting a support request using this link: support.wyze.com/hc/en-us
@ashnamohamed42195 жыл бұрын
I bought this camera but it wouldn't connect to the network.
@wyze5 жыл бұрын
Sorry to hear this! Are you still having trouble connecting your Wyze Cam? If so, do you hear or see any error messaging when the connection fails? What color is the indicator light on the Wyze Cam? Does it flash?
@ashnamohamed42195 жыл бұрын
Yes, never connected to the network. Keeps saying does not recognize network and connection fail. I followed all the instructions for troubleshooting but nothing worked.
@wyze5 жыл бұрын
Is it saying, "Cannot find specified network name"? And just to make sure that we're not missing anything, which troubleshooting steps have you taken so far? I don't want to make you repeat things. :)
@rhsalce5 ай бұрын
What is the process for a V3 Pro?
@wyze5 ай бұрын
Hi there! The process is pretty similar. To power cycle your camera, unplug your camera for 5 seconds and then plug it back again. You can wait about 2-3 minutes to see if your camera automatically connects with the varying status lights here: support.wyze.com/hc/en-us/articles/9858756121883-Understanding-your-Wyze-Cam-v3-Pro-Status-Light. To factory reset your camera, please follow the steps outlined here: support.wyze.com/hc/en-us/articles/13570239069723-How-do-I-factory-reset-Wyze-Cam-v3-Pro.
@kathyisaacson46457 ай бұрын
We have four cameras. We have done all the factory resets and the restarts all four cameras have connection fails. One might work for five minutes then it goes off-line. Same with the other ones. This is ridiculous! Our Wi-Fi is great. We have excellent speed and power.
@wyze6 ай бұрын
Hello there. We’re so sorry to hear this! Our support team would be glad to look into this further. If you haven't already, can you please submit a support request using this link: support.wyze.com/hc/en-us/requests/new
@freewoodencrosses4 жыл бұрын
mine says ready to connect and can not get any further. Wish I did not buy it.
@jesusdiaz88335 жыл бұрын
We need more information
@wyze5 жыл бұрын
Thank you for reaching out, Jesus! Did you still have questions about your Wyze Cam or are you having an issue? If you are, we'd recommend reaching out to our support team so we can help look into this. We've included the link below to our support team but if you have any more questions or any issues, please let us know. support.wyzecam.com/hc/en-us/requests/new
@wiggy47295 жыл бұрын
"Power cycling" is a joke. How are you supposed to do that if you are not at the location of the camera? I very often receive the recommendation from the phone app to "Power Cycle" the camera to see if it fixes the connectivity problem but how do I do that if I'm hundreds of miles away. What is the purpose of the camera anyway? Not a reliable system for video monitoring.
@wyze5 жыл бұрын
Thanks for reaching out to us Wiggy. If you are away from the camera you can click on the gear in the upper irght hand corner of the live-stream for the camera to go to the camera settings. From there, you can restart the camera by pressing the button and checking to see if your camera connects. If you are still having issues with your camera connecting, we'd recommend reaching out to our support team so we can help look into this as soon as possible and help out. :)
@antonio67941293 жыл бұрын
What I can do
@clintonritchie18167 ай бұрын
How do I retrieve deleted videos
@wyze7 ай бұрын
Hi there. If the video was uploaded properly, you’ll be able to either download or share the video from the same screen by tapping on the share icon. If those videos are not on the Events tab, then the camera either did not capture the event, the upload failed, or the clip was deleted or expired. If you had a microSD card installed in the camera, you can view the microSD card footage via the app or you can insert the card into a computer to retrieve any recordings that may be present. We at Wyze treat user privacy and security with the utmost importance and as such my team does not have access to any video records. We apologize for any confusion or inconvenience this may have caused.
@terrydow60813 жыл бұрын
Qr won't scan
@emilymanley86462 жыл бұрын
too many people on here with Wyze camera problems..time to get a different brand!
@thetruthhurts5402 жыл бұрын
I've had mine for 4 years..it just started this problem. I think it's so we buy the new one
@truckeejp3 жыл бұрын
the only reason to factory reset is to remove the new firmware, I have one cam that is useless now due to latest firmware, can't revert on compatable device or now non compatable devices, combine that with the person detection hat never worked, I will not be upgrading, I will be selling
@ramonduarte30784 жыл бұрын
My camera no read code
@Darnellw882 жыл бұрын
What in tarnation is that?!?
@3Merlin2 жыл бұрын
Best video i ever seen on KZfaq. Thank you Gwendolyn!
@Games_and_Tech Жыл бұрын
What about wireless camera, those have batteries, for sure plu and unplugging them doesn't work
@wyze Жыл бұрын
Hi there! You can power cycle your Wyze Cam Outdoor by flipping the power switch to the Off position for 30 seconds and then switching back to the ON position.
@Games_and_Tech Жыл бұрын
@@wyze appreciated
@wyze Жыл бұрын
Sure thing!
@highsobriety37894 жыл бұрын
My shit still doesn’t work, I have a V2 Wyze can , after the last update it gave me error 90 , I can’t fix that shit myself ,ughh
@wyze4 жыл бұрын
Please contact our customer support team so they can try and help sort out why that error code is showing up for that camera: support.wyzecam.com/hc/en-us/requests/new
@highsobriety37893 жыл бұрын
Wyze no I give up ,it’s more stressful going back and forth through emails , they asking for info on the device I cannot get and it’s like forget it
@highsobriety37893 жыл бұрын
Wyze I just hate I bragged about these suckers 🗑
@densek5106 жыл бұрын
your site under unavailable (side effect of telegram banning) in Russia
@wyze6 жыл бұрын
Interesting... Good to know! We hadn't heard about this yet! Thanks for reaching out. :)
@abrakadabra8362 жыл бұрын
always have problems with these wyze cameras. Poor quality-where quality and consistency is crucial. Factory reset didn't help. Yellow light never came on regardless if the power cord in or out, held the button for 20, 25 and longer....nothing works. Similar issues with all of my other wyze cameras. The fact that only 627 people out of 200,000 views liked the video says it all.
@ThaSilentOne420 Жыл бұрын
Wyze is the biggest pos ive had mine 2 months at most having issues with 2 out of 5 cams wish i woulda went with cheap onvif cams from china now
@switchblade1Le2 ай бұрын
Why do i have to reset my wyze? Unplugging will only help for a day. Totally resetting will only help for a week if you are lucky. I guess you only get what you pay for. Time to upgrade 🤷
@wyze2 ай бұрын
Hello there. We're sorry to hear this! Here are some tips on how to improve your connection: support.wyze.com/hc/en-us/articles/10035278203547-Wyze-Tips-to-Improve-your-Wi-Fi-Connectivity If you're still having an issue, please feel free to reach out to our support team so that they can look into this issue further. You can contact them through support.wyze.com.