No problem, i'm glad the video was useful. You will need to use a strong double sided tape to attach the print. After sticking the print to the stand you can over-tape the join between the graphic and the stand with parcel tape. This will make the join more secure!

No worries Matt, glad the video was useful! Best wishes www.pintdesigns.com

If you pulled the pin prior to attaching the print (with the top rail in place) then the spring inside will lose tension. It can be fixed but it is fiddly. Attach the print with the top rail on, then remove the screws that hold the end plate on the stand. Do this on the side of the banner that has the flat part of the spindle protruding from it, not the other side that has a round spindle protruding from it. With the screws undone, turn the end plate round and round whilst keeping the flat part of the spindle in the slot on the side of the banner casing. This is tricky! After about 20-25 turns the print should be wound inside. Now put the screws back in.

Whoops! sorry to hear about this. The banner can be fixed but it's a fiddly process. The first thing you need to do it remove the screws from the end plate of the stand that has the flat spindle protruding from it. With the screws removed you can rotate the end plate of the stand clockwise while it is held flush to the casing of the stand. The flat head of the spindle should be still poking through the slot when you rotate the end plate. Be careful here because as you rotate the end plate with the spindle poking through the slot, the tension on the spring increases inside the stand. It is easy to accidentally pull the end plate away whereby the spindle will pop out of the slot and 'lose' all of the tension. Also be very careful that the end plate does not fly out of your hands whilst turning it or you could hurt yourself! We wear gloves and safety goggles when doing this. You need to give this end plate about 20-25 turns after which the print should be wound back into the stand. Once the print is wound in, put the screws back onto the end plate to secure it. Again, be careful that you don't pull the end plate away from the stand and allow the spindle to pop out of it's slot while doing this or you will need to start over! I hope this helps and good luck.

Thank you!

No worries, I'm glad it was useful to you. All the best www.printdesigns.com

No worries at all. Glad the video was useful. Best wishes www.printdesigns.com

You could use a small nail, a matchstick or cocktail stick or a small allen/hex key

Hi Tim, the print would need to be removed and refitted in this case. You should contact the company who you ordered it from and ask them to collect the banner and replace it!

Thank you. This fix worked!

Hi, you should use a good quality permanent adhesive tape. We use 50mm tesa 4965. It works well for us based on the printing materials we apply to roller banner stands at www.printdesigns.com but you should test adhesion to the particular print material you are using to make sure it holds OK!

Hi, On your banner stand there will be an outer hole on the casing and a hole on the spindle inside the roller banner. When you put the pin through the outer hole, it has to line up with the hole on the inside for the pin to push into place. You will need to pull the banner up and down so the spindle inside the banner stand rotates and the two holes line up. Try pushing on the pin whilst you pull the banner up and down and you might find the pin locates correctly. If the pin you have is too big to go through the hole, you can use something smaller such as a small Allen/hex key, a nail or possibly even a cocktail stick. I hope this helps! Best wishes www.printdesigns.com

I think it comes with the stand

When we send out replacement graphics for roller banner stands, we normally supply a locking pin. It's worth noting that if you don't have a specific locking pin, you can use something similar instead. A small nail or hex key should do the job!

Glad you found the video useful :-)

What tools do you need?