Printify Most Frequently Asked Questions - All You Need to Know in 2024

Рет қаралды 9,449

Күн бұрын

In this video, we’ve covered all the basic questions you might have about Printify and Print-on-Demand. Skip ahead to any question by clicking on the chapters below.
Links:
Help Center help.printify.com/hc/en-us
Shipping Rates Page printify.com/shipping-rates/
Print Providers Page printify.com/app/print-providers
Experts Program printify.com/experts-program/
How do I use the MTC form for sales tax exemption? help.printify.com/hc/en-us/ar...
Which sales tax exemption form should be used for each state? help.printify.com/hc/en-us/ar...
The Digital Millennium Copyright Act (DMCA) www.copyright.gov/dmca/
Chapters:
Intro: 00:00
Can I cancel an order? 00:18
What if my customer received the wrong item/a bad print? 00:56
What if my customer ordered the wrong size/color/doesn't like it? 01:44
Who has the rights to my designs? 02:10
Does Printify use my designs? 02:41
What types of designs are prohibited on my products? 03:11
How does the payment process work? 03:37
How do I set up a payment method in Printify? 04:14
What does Printify charge for products? 04:33
Why was my shipping cost so high? 05:25
Does Printify print its own products? 06:19
Where are your printers located? 06:33
How do I open an Etsy shop? 06:50
How do I “stock my shop” during the Etsy onboarding process? How do I add a product to my Etsy shop before integrating with Printify? 07:02
How do I create a design? 07:39
Where can I get ready designs? 07:56
What are recommended dimensions? 08:17
What file types do you support? 08:33
What is AOP? 08:47
How can I make changes to the product size and color options? How do I add variants? 09:05
Where can I find size guides? 09:31
How can I sell product bundles? 09:44
What if an item/variant goes out of stock? 10:35
Where are my products? Why are there no products in my store? 12:13
Can I have the same products across different stores? 12:23
How do I decide which Print Provider to use? 12:54
Why does my product cost more than I expected? 13:31
I've submitted a resale certificate. Why am I still being charged sales tax? 14:14
What should I put in the VAT ID field? 15:22
Where do I edit product information? Can I edit my listing in my sales platform? 15:58
Why aren't my orders syncing with Printify? 16:21

Пікірлер: 74

@Printify 3 ай бұрын

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@WalterEnrizzi 5 сағат бұрын

Love the video❤️ I just started my print-on-demand journey and found Crafted Threads. They have a ton of designs and it saved me so much time. They have something in every niche. And lifetime updates too!!

@user-rm7jz7dh4x Жыл бұрын

Amazing video! Very informative! Thank you!

@Printify Жыл бұрын

Thanks, Georgios! We appreciate the comment and are happy you found it helpful. 🙂

@KizoTimmens 5 сағат бұрын

THANKS A BUNCH, AMAZING VIDEO!!!

@LacQuangCan Күн бұрын

I appreciate you for sharing this, excellent!

@KerrieYashina 5 сағат бұрын

appreciate for sharing this with us, excellent video

@LưuHiểnTruyền Күн бұрын

absolutely incredible info! thank you so much

@TrầnLệDượcPhi Күн бұрын

Thank you, really helped me!

@YudinaYeomans 5 сағат бұрын

you just convinced me on doing it

@VươngXuânChi Күн бұрын

You are AWESOME!!! TY

@MariaBianci 5 сағат бұрын

ill definitely try that, thanks!

@Pantherproperty 4 ай бұрын

Thank you so much!

@NghiêmTrúcDược Күн бұрын

very helpful, worth the watch

@hablandolaverdad5033 3 ай бұрын

Many thanks for this super important information!

@monirhosen1229 Жыл бұрын

Thanks you for information

@Printify Жыл бұрын

You're welcome, Monir! 🙂

@AmazonAffiliate-dw7qz 6 ай бұрын

Helpful vadio 😊

@NadeGolubeva 5 сағат бұрын

YES! JUST WHAT I NEEDED, TY!!!

@DrediValeriya 5 сағат бұрын

wow, great video. thanks so much

@PhanHaGiau Күн бұрын

Nice. thanks for sharing

@SayidMassawa 5 сағат бұрын

Nice vid thank you for sharing with us

@KareDuklee 5 сағат бұрын

great content. ty

@EulaGiloy 5 сағат бұрын

TY!!! AWESOME

@meandepiphany Жыл бұрын

So, does that mean if you don't have funds to cover production and shipping out of pocket, the order can't be placed?

@Printify Жыл бұрын

Printify cannot use funds your customers have spent on a separate sale platform. They buy from you and you buy your products from us, so you must have a balance in your account to cover new orders. However, Printify will only charge you once the order is sent to production. If no funds are available, the order will stay on hold.

@user-ny3ob9gd8l Жыл бұрын

What if I both want to POD for on line shop but also may be interested in purchasing items to sell locally at a Farmer's Market, event?

@Printify Жыл бұрын

Hey Carrie! That's a fantastic question, and we do have merchants who do that! It's possible to order them as samples and set up your products in your booth. We highly recommend joining our POD Rockstars facebook group (facebook.com/groups/printifypodrockstars) and search "market" within the group. Another person asked a similar question just yesterday and lots of other sellers had great ideas to share. :)

@ChuMaiHà Күн бұрын

amazing vid!!! ty

@LaiHoaMy Күн бұрын

AWESOME it really helped me

@DaoGamAnh Күн бұрын

thats amazing, ty for sharing

@surnderratti63 4 ай бұрын

Thanks, I want to know sales tax and vat charges, these charges are additional charges or include in retail price.

@Printify 4 ай бұрын

Hi! This depends where you are selling. Some platforms, like Etsy, will collect sales tax on your behalf. However, if you're selling on a standalone platform like Shopify, you'll be required to collect. In the EU, VAT is also required at each stage of the transaction. You can read up more about taxes in our help center help.printify.com/hc/en-us/categories/4471600571153-Payments-Billing-Taxes

@nathalie.depierraz Жыл бұрын

Hello! I just set up my first product on printify (selling in on wix) 2 of my friends (in different countries - UK and switzerland) tried to buy it with credit card method. but they both get an error message saying "the payment method doesn't support the currency of the product or service" what does it mean and do you know what to do to fix this? the product is a mug, set in euros, my account has a credit card linked (currency CHF and EU) and my account is set in EU too. the mug is produced in USA could that be the issue? (not available in any other country) How to set up this and future products to sell world wide? thanks

@Printify Жыл бұрын

Hi Nathalie, The payment for the products on the Printify side comes from your payment method, not your customers. Their payment would go through the sales channel (Wix in your case). So, if your customers are seeing the error, it may be worth reaching out to their support team. If you see the error in your Printify account, please do reach out to our support team so they can investigate it further.

@nataontheroad Жыл бұрын

@@Printify that's very helpful thanks. will check this out from that side too!

@user-sn1gu9uh9l 11 ай бұрын

All my products were published and on my Shopify store. And even had a few orders. I designed a new product today and saved it and then I see all my products are all the sudden "unpublished". What is going on with that? Thank you

@Printify 11 ай бұрын

Hi there! Your store and products could become unavailable if you were using a free trial (without selecting a payment plan), and it has expired. There may also be other reasons associated with Shopify. Log in to your Shopify account to check what is the status of the store. If you were using a free trial, proceed by picking a Shopify payment plan and adding a payment method. If you had already picked a Shopify plan and added a payment method, and yet the store appears to be unavailable, reach out to Shopify support for further assistance. Another reason could be if your daily variant publishing limit has been exceeded. Once your store reaches a total of 50,000 published variants, a rate limit takes effect. Once it does, there is a limit of 1000 variants created per day. This can result in a failed publishing attempt on Printify side in case the product happens to exceed this number of variants. In order to get rid of this limit, you can upgrade to the Shopify plus plan.

@TLEAGLE765 Жыл бұрын

Hi Printify I'm looking to start selling using Printify but I'm wondering it wants a business name do I need to have an LLC for it???Or can I just create any business name of my choice.

@Printify Жыл бұрын

Hi there ! You can, but it will not be tax-exempted. Printify charges sales tax for all orders going to the US where we are registered to collect and remit sales tax. In order to have an exemption, you would need submit a resale certificate, and for you would need to have an LLC in some states. Here's a great article where you can learn more: printify.com/blog/understanding-sales-tax-with-printify/ - Talish

@wexoom Жыл бұрын

I placed a sample order from same printer - two tshirts and a hoodie. Shipping should not cost $15 when it’s coming inside a plastic bag. Is there not a discount for multiple items from same vendor?

@terrellclark Жыл бұрын

I wonder the same. Shipping is always so expensive.

@Printify Жыл бұрын

Hi! Unfortunately, there's only a discount for multiple orders of the same item from the same vendor. So, you'd get a cheaper shipping price for the 2nd t-shirt from the same vendor, but the hoodie will be separate shipping. We try to give the best prices possible, but shipping prices right now are a challenge across the industry.

@why_did_you_at_me Жыл бұрын

Do my designs save automatically?

@Printify Жыл бұрын

Hi there, Good question- designs uploaded to the mockup generator will save in your library in your Printify account. If the design is created within the mockup generator and you want to use that same design on multiple products, we recommend saving it as a template kzfaq.info/get/bejne/n86cdcZnqbHZop8.html&ab_channel=Printify.

@AndrewMurrey14 5 ай бұрын

Why does the customer pay shipping as well as the store owner?

@Printify 5 ай бұрын

Hi there! The payment received by your store for an order includes the product retail price (production price + profit) and the shipping fee. Once the order is received on your sales channel, it is automatically imported into Printify and sent to production based on your order approval settings. However, as Printify can’t directly withdraw funds from your sales channel, the production price of the product and its shipping fee are charged to your linked credit/debit card or your Printify balance. To sum it up: your customers buy from you, and you buy from us. However, the Printify Pop-Up Store is different from our other sales channel integrations because you won’t be charged for any products. Printify takes care of payment processing, printing, shipping, and customer support while transferring your earnings to your PayPal account.

@ibendivanno4270 Жыл бұрын

I don’t see a place to message you when I click on the icon?

@Printify Жыл бұрын

Hi there, If you head over to our help center help.printify.com/hc/en-us and scroll to the bottom, you'll see an option to either start a live chat or send us an email. You can also send us a chat through your Printify account by clicking the chat bubble in the bottom left corner or send us an email directly (merchantsupport@printify.com).

@E.B749 11 күн бұрын

Hello, I'm sorry, there is something I don't understand. If the cost of production and shipping is paid by the buyer, I don't understand how I can possibly make a loss even if I set a profit of 3 dollars per product. In any case, haven't I already earned 3 dollars? Are you suggesting that I need to make my profit margin at least 40 percent in order not to make a loss? If the cost of production and shipping is paid by the buyer, am I likely to make a loss even if I have a profit margin of at least 40 percent? Thank you.

@Printify 9 күн бұрын

Hey! Keep in mind that your profit margin should also include other potential costs besides production and shipping. This could be things like sales platform fees, transaction fees, marketing/ads, design fees, and more.

@vasilisavassileva9231 20 күн бұрын

Why you a charging DOUBLE shipping? Why sould I pay as well the shipping? What I do recieve to pay shipping?

@Printify 19 күн бұрын

Hi there! This article should provide more clarity about how shipping costs are applied to items: help.printify.com/hc/en-us/articles/4483643971473-How-are-shipping-costs-calculated-for-multiple-items

@vasilisavassileva9231 17 күн бұрын

@@Printify thank you. If I understood right from the video, we are shareing the expences with the buyers?

@ibendivanno4270 Жыл бұрын

The chat support is a long queue, how can Printify have such a bad support system. The “message me” center doesn’t connect to anything either?

@Printify Жыл бұрын

Hey Iben, We're sorry our support is taking a bit longer than we'd like. We're working around the clock to address all inquiries, so we really appreciate your patience. In the help center, after clicking "message us", you'll need to select the topic you need support for in order for the request form to show.

@foziyamuzeyn470 8 ай бұрын

How to know order on my product

@Printify 8 ай бұрын

Hi there! You can access order information: in the “Orders” tab, click on the order you’re interested in. Then click on the Details button below each individual product.

@Temppus 10 ай бұрын

How much profit does a avarage seller make per product? I designed a hoodie and it said it would cost me 56€, i was wondering that it has to be very good quality if i would like to sell it for high price. This pretty much my only concern.

@Printify 10 ай бұрын

Hi there! It really varies as sellers are creating all sorts of different products with different designs at very different price points. We usually recommend a 40% profit margin when pricing items, which should be enough to cover fees and leave a profit.

@Temppus 10 ай бұрын

@@Printify Yea but customer would have to pay like 90-100€ for The hoodie, so are The hoodies very good quality?

@Printify 10 ай бұрын

Hey! We're consistently performing quality checks with our partners to ensure the highest standards! To see how your item looks with your design and the feel of it, we recommend ordering samples. This way you'll also be able to take custom mockup photos if you'd like. We also suggest joining our POD Rockstars Facebook group, facebook.com/groups/printifypodrockstars where other merchants review products. You can search for the specific hoodie you're looking to sell to see if there have been any product reviews. :)

@faalfaye7274 11 ай бұрын

Hello Leah is it possible to guide me step by step on a live chat with you??

@Printify 11 ай бұрын

Hi there! Right now this isn't an option, but our in-house expert, Martin, does host weekly live Q&A sessions every Monday and Wednesday for free. You can find our more information and sign up here printify.com/ask-me-anything/. Our support team also is available through live chat 24/7 and would be happy to guide you. 🙂

@djcripel 7 ай бұрын

Hats off to Printify's customer service. Crazy good and helpful. Always someone there to help out. Thank you!

@Printify 7 ай бұрын

Happy to help!

@user-mg3ky9yy8o 10 ай бұрын

Can I sell my products as a set?

@Printify 10 ай бұрын

Hi there, Yes, you can sell products as a set. This article outlines the steps to do so help.printify.com/hc/en-us/articles/4483617323153-How-can-I-sell-product-bundles-

@ashram748 5 ай бұрын

is providing a tax id number compulsory??

@Printify 5 ай бұрын

Hi there! Your social security number can always be used in place of a Tax ID

@FutureCharteredAccountant453 16 күн бұрын

Can i link my website to printify ?

@Printify 16 күн бұрын

Depending on the platform you use, you sure can! Look into all our partner integrations and connect your store directly to Printify!

@bobdutton9965 Жыл бұрын

I'm curious how much detail in a design can printify handle ? Is it limitless? Will it tell me if it's too much detail?

@Printify Жыл бұрын

Hey Bob! That's a good question. Printers are usually pretty good at catching details- depends on the type of print and the product. Embroidery, for example, doesn't do so well with fine details. We don't have any specific measures that'll tell you if something is "too much detail", just if it'll have a low resolution. Our Design Guide may answer some of your questions printify.com/guide/design-guide/. We also recommend joining our Facebook community (POD Rockstars facebook.com/groups/printifypodrockstars) where members share their experiences with designing, tips, and even product reviews.