⚠️ Important Information:
If you experience any focus issues with your Move 4K cameras, please contact our support team by emailing support@ptzoptics.com.
Key Points:
📌 Distance Issue:
The recommended distance for Focus Calibrating the Move 4K cameras is 5 feet, not 3 feet. Using G2 instructions for the Move 4K cameras may cause issues.
📌 Potential Issues:
Some older 30x cameras might have focus problems and eventually fail. If you have these units, they might need to be replaced.
📧 To resolve these issues, please reach out to our support team with the serial numbers of your cameras, and we will assist you in determining if a replacement is necessary.
Please contact our PTZOptics Support Team
Support Numbers: 833-888-9706 or 484-593-2584
Monday -Thursday: 8 am to 6 pm EST
Friday: 8 am to 4 pm EST.
Not open Saturday or Sunday.
Community Portal: community.ptzo...
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Focus Calibration Tool: ptzoptics.com/...
Easily recalibrate the focus of your PTZOptics camera using this simple tool for Mac or PC.
1. Use with IP connected PTZOptics cameras after firmware upgrade or when required for focus recalibration.
2. Tool features one easy to use Connect button and Focus Calibration button.
3. Follow instructions carefully when calibrating the camera's focus.
Step 1 - Print out an auto-focus calibration sheet.
Step 2 - Find a level location and tape the calibration sheet to the wall 1 meter from the camera lens.
Step 3 - Plug your camera into the network and power. Turn the camera on.
Step 4 - Connect the camera to app and view the video in the Preview Monitor.
Step 5 - Press the Calibration button
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► About:
PTZOptics is a manufacturer of robotic pan, tilt, and zoom camera solutions for a variety of broadcast applications, including both video production and live streaming. Established in 2014, PTZOptics disrupted the professional audio-visual industry when a group of engineers from a highly-respected systems integration firm created the first in a portfolio of cameras that was a part of their vision to create a “swiss army knife” for the complex needs of broadcast landscapes.
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Link: / churchstreamers
►Check out the PTZOptics Knowledge Base:
Link: help.ptzoptics...
►Need support? Feel free to email us:
Link: support@PTZOptics.com
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