The Quality Customer Service Network Annual Conference returned to Farmleigh House in 2022. With the theme 'Empowered, engaged, responsive: Enabling our teams to deliver service excellence', the conference featured exemplary individuals working to improve their organisations' customer service by harnessing the best from their teams.
Welcome message by Margaret O'Connor, Revenue Commissioners
Opening address by Marianne Cassidy, Department of Public Expenditure and Reform
Moderated by Eoin Tunstead, Department of Public Expenditure and Reform
Engaging and empowering our teams to deliver service excellence (17m):
Dustin Brown, Office of Management and Budget in the Executive Office of the President of the United States
Empowering our teams through learning and development (43m 40s):
Emer Darcy and Richard Kelly, Courts Service of Ireland