The Quality Customer Service Network Annual Conference returned to Farmleigh House in 2022. With the theme 'Empowered, engaged, responsive: Enabling our teams to deliver service excellence', the conference featured exemplary individuals working to improve their organisations' customer service by harnessing the best from their teams.
Empowering our teams through innovation programmes (1m 30s):
Caitriona Heffernan, Spark Innovation Programme, HSE
Engaging through design: Delivering customer-centric services and strategy (42m 30s):
Julianne Coughlan, Cork County Council
Panel discussion with Marianne Cassidy, Department of Public Expenditure and Reform (1hr 14m 30s)
Closing remarks by Eoin Tunstead, Department of Public Expenditure and Reform, and Margaret O'Connor, Revenue Commissioners