@19:04 It's awfully convenient that the video leaves our the adhesive that was used to attach the panel to the lid at the factory. This video makes that step seem deceptively simple. For anyone performing this repair, be aware that there are adhesive strips that run the entire height of the display along the left and right edges. They adhere part of the LCD panel's metal to a glued-on piece of plastic. That plastic will serve as an insulator and prevent heat from adequately softening the adhesive. You will have to pry far beyond what feels comfortable to get that edge up, which risks cracking the digitizer. I found that using a thin spudger and entering from the top, wriggling back and forth, will let you cut away enough adhesive to be able to enter at an angle from the side and keep working it out. Once you have one side open, you can use floss to cut through the adhesive on the opposite side. Kudos to HP for providing repair videos. It's unfortunate that HP hasn't figured out how to design a secure hinge after 20 years.
@3grzelaks2 жыл бұрын
I saw this on another video. Like super long and thin command strips. At the top corners there are white pull tabs
@romkslrqusz2 жыл бұрын
@@3grzelaks The system I received for repair did not have stretch release adhesive. With most of HP’s systems that do use stretch release adhesive, I find that it’s usually too thin and has a high rate of breaking halfway through pulling it out.
@browsin2007 Жыл бұрын
That's why I watched this to see if this model had the adhesive strips, and to see if the pull tabs were at the top or at the bottom of the screen.
@Chewychewychoochoo3 жыл бұрын
Interesting that I needed to take apart my Envy 13 2-in-1, and HP decided to upload this video for reference.
@HPSupport3 жыл бұрын
+Chouci Vang You're welcome.
@HPSupport Жыл бұрын
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about the maximum memory supported by this notebook. I will do my best to assist you. It has upgradeable system memory supporting up to 16 GB (2 × 8 GB or 2 × 4 GB) and 8 GB (1 × 8 GB or 2 × 4 GB) Support for 3200 DDR4 1.2 V SODIMM system memory DDR4-3200 dual channel support Binu_HP Social Media Tech Support
@julia.ludwig3 жыл бұрын
Hello, will doing this manipulation impact the warranty? I have a flashing LED (3.2) which seemingly involves the memory and requires, according to the HP support, to unplug and replug the memory slot. I could send the machine to repair but that would take weeks and impact my business. Thanks in advance.
@HPSupport3 жыл бұрын
+Julia's Wor/l/d HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
@ChrisD__3 жыл бұрын
@@HPSupport So, if I replace everything that it originally came with, will the warranty be fine?
@adil19253 жыл бұрын
Is the RAM replaceable in the HP Envy x360 15-ee0000na ?
@HPSupport3 жыл бұрын
+Adil192 Please refer page number 30 of the user manual to know about removing and replacing the memory module: bit.ly/3A5Y3rf
@gracesmith50212 жыл бұрын
Is there a second M.2 SSD drive? Can you let me know the Hp models that has 2 M.2 SSD slots please?
@matthewwu52733 жыл бұрын
Is there a place to buy rubber feet for this exact model
@HPSupport3 жыл бұрын
+MATTHEW WU You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
@c.simmons2147 Жыл бұрын
Kind of simple thing compared to this but I don't see it covered. How do I fix a key that is sticking when I press it? It stays down for a fraction of a second and then goes back with a kind of "clunk" and its throwing off my typing.
@HPSupport Жыл бұрын
Hi Simmons, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the keyboard as the keys are sticking. I will do my best to assist you. Please refer to the instructions mentioned under this video to fix the issue: bit.ly/3b25nt7 Binu_HP Social Media Tech Support
@doufmech432311 ай бұрын
Why is it not possible to buy replacement parts for this laptop (hp envy x360 15-eu0012no). I tried buying a new screen and base enclosure, but it is not possible to buy if you live in denmark?
@HPSupport11 ай бұрын
Hi Doufmech, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/45Vj5Jp Akhil_HP Social Media Tech Support
@AlphaLandi Жыл бұрын
@HPSupport Will this also work for my HP ENVY x360 - 15-dr0994nz?
@HPSupport Жыл бұрын
Hi Jan, thanks for contacting HP Global Social Media Support! I understand that you need help in removing and replacing parts of your notebook. I will do my best to assist you. Please refer the service manual of your notebook as it may help you: bit.ly/3mpaFZ6 Binu_HP Social Media Tech Support
@roxnnyabarriosc7810 Жыл бұрын
Hello, could you tell me what the latest version of the BIOS would be for this 15-eu0xxx model and share the download link, I currently have version f.07 but I understand that there is a more recent one.
@HPSupport Жыл бұрын
Hi Roxnny, thanks for contacting HP Global Social Media Support! I understand that you need to update the bios to the latest version. I will do my best to assist you. The latest version is F.08 Rev.A. Please update it from here: ftp.hp.com/pub/softpaq/sp141501-142000/sp141927.exe Binu - Social Media Tech Support
@doufmech43232 жыл бұрын
Hi. I have bought the 15-eu0012no. It says it only supports up to 16 GB, but do you think it will work with 32 GB. I also noticed max speed is 3200 MHz, 1,2V. What about Cache Latency. Will the laptop support CL16?
@HPSupport2 жыл бұрын
+Doufmech Please refer the user manual of your notebook to know about the supported memory: bit.ly/3Dha9zI
@doufmech43232 жыл бұрын
@@HPSupport Hi. Thanks for the answer. This manual is for the ryzen 7 2700u configuration, however I bought one with a ryzen 5 5500u.
@absolutetokingmonster Жыл бұрын
Whats the max ram for this laptop?
@angelfloress5063 Жыл бұрын
64 gb ddr4 soddim ram
@meeknkosi9 ай бұрын
Does the hp envy x360 convertible model 13-ar0007ni support memory upgrade
@HPSupport9 ай бұрын
Hi Meek, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can upgrade the memory of your notebook. I will do my best to assist you. It has 8 GB DDR4-2400 SDRAM (onboard) which does not seem to be upgradeable, Regards, HP Support
@sv6122 жыл бұрын
Will this work with HP ENVY X360 Model No: 15-ee1083cl? I want to upgrades its ram.
@HPSupport2 жыл бұрын
+SV Please refer to the instructions mentioned under the video to fix this issue.
@dalton57342 жыл бұрын
is there any documentation for what ram is compatible for an upgrade?
@HPSupport2 жыл бұрын
+Dalton May I know the complete model number of your computer so that we can check the details for you?
@dalton57342 жыл бұрын
@@HPSupport HP ENVY 15.6 inch 2-in 1 Laptop 15m-eu0xxx
@Sammysammerson2 жыл бұрын
@@dalton5734 Can we get an answer here? looking to upgrade...
@user-on1kd6iz9f Жыл бұрын
HP ENVY x360 (2022) Laptop - 12th Gen / Intel Core i7-1255U / 15.6inch FHD Touch / 512GB SSD / 16GB RAM / Windows 11 Home / English Keyboard / Silver / International Version - [15-EW0023DX] can we upgrade 64 or 40 or 32 GB RAM in this model
@HPSupport Жыл бұрын
Hi Shakti, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading the memory of your notebook. I will do my best to assist you. May we know the complete model number of your notebook? Please let us know. Binu-HP Social Media Tech Support
@user-on1kd6iz9f Жыл бұрын
@@HPSupport HP Laptop 15s-fq5040ne and HP Envy X360 15-ew0023dx
@HPSupport Жыл бұрын
Thanks for the reply. Please refer Memory, standard and Memory options from here to know about supported memory: bit.ly/45iKFzK and bit.ly/3KuRLJx Binu-HP Social Media Tech Support
@yonatangebeyehu13688 ай бұрын
Can I upgrade on the ryzen 5 7000 series 15 inch x360? It’s newer model
@HPSupport8 ай бұрын
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading the processor of your notebook. I will do my best to assist you. May I know the complete model number of your notebook? Please let us know! Regards, HP Support
@denikasmi18503 жыл бұрын
im consistently having a blue screen that says VIDEO TDR FAILURE amdkmdag.sys, how do i fix it?
@HPSupport3 жыл бұрын
+deni kasmi Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
@angelantonioalcaraz7475 ай бұрын
I broke my display, where can buy other?😢
@HPSupport5 ай бұрын
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the display. I will do my best to assist you. Use the HP Parts surfer to identify the part: splr.io/6056cWSKO And order it via the HP Parts store: splr.io/6057cWSKP Regards, HP Support
@prathamback46583 жыл бұрын
My laptop is asking to change product key Why its so
@HPSupport3 жыл бұрын
+Pratham Back Please refer to the instructions under this document to fix this issue: hp.care/2qGN4EL
@Ryanthemusician2 жыл бұрын
whats the max amount of ram this computer will take
@HPSupport2 жыл бұрын
+Ryan Please refer page number 1 of the user manual to know about supported memory: bit.ly/3jz46yB
@SashtaJ132 жыл бұрын
does this laptop have front facing speakers
@HPSupport2 жыл бұрын
+Sashta Jebodh Please locate the speakers in the manual: bit.ly/3qzF5Yf
@EMIN3MxXL96A1Xx5 ай бұрын
Does this use DDR3 ram or DDR4?
@HPSupport5 ай бұрын
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether your unit supports DDR3 or DDR4 memory. I will do my best to assist you. It supports DDR4 memory. Regards, HP Support
@sukshith08 Жыл бұрын
i need video for HP ENVY x360 Convertible 15m-ee0xxx
@HPSupport Жыл бұрын
Hi Sukshith, thanks for contacting HP Global Social Media Support! I understand that you need help removing and replacing parts of your notebook. I will do my best to assist you. Please refer the user manual of your notebook as it may help you: bit.ly/3A5Y3rf Binu - Social Media Tech Support
@fidelotonielgarciavillator2961 Жыл бұрын
where can i order the parts for this laptop??
@HPSupport Жыл бұрын
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about ordering parts for your computer. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/ And order it via the HP Parts store: bit.ly/3nKMYrs Binu_HP Social Media Tech Support
@goury Жыл бұрын
Where's 15-ee ?
@HPSupport Жыл бұрын
Hi there, thanks for contacting! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP computer? May I know the computer you are using? Let me know! Binu - Social Media Tech Support
@goury Жыл бұрын
@@HPSupport what is the point of asking if you're just ignoring answers? I want to know how to disassemble my 15-ee envy. I also want to replace the battery at some point, but the website you keep pointing people to doesn't have most of the parts. It at least have part numbers, so it's not completely useless, but parts are not available.
@HPSupport Жыл бұрын
Thanks for the reply. Please refer the user manual of your notebook to know about removing and replacing parts: bit.ly/3A5Y3rf You can also find the part number there. Please purchase the parts online if you are unable to find the part in the website provided. Binu - Social Media Tech Support