Exactly. I spent so much time on one screw which didn't want to come out

I still can't get the base enclosure removed

+Rosario Di Lorenzo Please refer page number 1 of the user manual to know about the supported memory: bit.ly/3gtMxyC

Hi there, thanks for contacting HP Global Social Media Support! Thanks for sharing the information that helped you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

+Eduardo Hernandez This computer has on-board system memory, non-customer-accessible/non-upgradable

@@HPSupport very sad for user of a modern laptop(

@@BrashMack Its so you HAVE to buy another laptop...and hopefully NOT an HP because of this stupidity...ugh

+benjamin2086 The top cover with keyboard remains after removing all other spared parts from the computer.

Hi Raquel Fernando Pulle, Thank you for your post and interest in our product. We appreciate your time you have taken to contact HP Support and We apologize if you had any inconvenience. I'd like to help you with your HP Product and related queries. You can purchase any HP product related spare parts and components from HP Parts store by accessing this link: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit. If you require additional assistance, Feel free to contact us anytime for any HP Product support. In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html Regards Vignesh-HP Social Media Support

Hi Joni, thanks for contacting HP Global Social Media Support! The top cover with keyboard remains after removing all the parts! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

+Mochamad Arief Rahman Saleh You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

+Andres Estrada thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: kzfaq.info

Hi Virgil, thanks for contacting HP! I understand that you need to know about replacing the CMOS battery. I will do my best to assist you. There is no BIOS battery (CMOS, RTC), it only has the main battery. Binu - HP Social Media Tech Support