Thank you HP...for making it insanely difficulty to remove the base enclosure. Spent 30 minutes on it and Im sweating so much that Im worried a drop might have landed inside the motherboard 😄
@prashantjayakrishnan63413 жыл бұрын
Exactly. I spent so much time on one screw which didn't want to come out
@saminyasar7921 Жыл бұрын
I still can't get the base enclosure removed
@ptcrosario3 жыл бұрын
Great!! I was missing "hot to replace the Memory". Probably means I can´t upgrade from my today 8GB to let`s say 16GB?
@HPSupport3 жыл бұрын
+Rosario Di Lorenzo Please refer page number 1 of the user manual to know about the supported memory: bit.ly/3gtMxyC
@DragonJusticia Жыл бұрын
For all wondering about the RAM The Ram is soldered to the Motherboard so you CANNOT upgrade it it comes with 8GB of Ram and that's all you will get
@HPSupport Жыл бұрын
Hi there, thanks for contacting HP Global Social Media Support! Thanks for sharing the information that helped you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
@EduardoHernandez-ux6gg3 жыл бұрын
and memory ram ???
@HPSupport3 жыл бұрын
+Eduardo Hernandez This computer has on-board system memory, non-customer-accessible/non-upgradable
@BrashMack2 жыл бұрын
@@HPSupport very sad for user of a modern laptop(
@Venom44 Жыл бұрын
@@BrashMack Its so you HAVE to buy another laptop...and hopefully NOT an HP because of this stupidity...ugh
@benjamin20862 жыл бұрын
How do you replace the keyboard?
@HPSupport2 жыл бұрын
+benjamin2086 The top cover with keyboard remains after removing all other spared parts from the computer.
@raquelfernandopulle78912 жыл бұрын
Can you recommend a good place to buy hinges for this laptop please? In desperate need
@HPSupport2 жыл бұрын
Hi Raquel Fernando Pulle, Thank you for your post and interest in our product. We appreciate your time you have taken to contact HP Support and We apologize if you had any inconvenience. I'd like to help you with your HP Product and related queries. You can purchase any HP product related spare parts and components from HP Parts store by accessing this link: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit. If you require additional assistance, Feel free to contact us anytime for any HP Product support. In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html Regards Vignesh-HP Social Media Support
@kin_til8 ай бұрын
How to replace the keyboard
@HPSupport8 ай бұрын
Hi Joni, thanks for contacting HP Global Social Media Support! The top cover with keyboard remains after removing all the parts! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
@mochamadariefrahmansaleh56743 жыл бұрын
i want buy the enclosure package. where i can have all the enclosure ?
@HPSupport3 жыл бұрын
+Mochamad Arief Rahman Saleh You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
@andresestrada20103 жыл бұрын
Buenas tardes, para reemplazar el teclado?
@HPSupport3 жыл бұрын
+Andres Estrada thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: kzfaq.info
@virgilaeneid77662 жыл бұрын
what about BIOS battery ?
@HPSupport2 жыл бұрын
Hi Virgil, thanks for contacting HP! I understand that you need to know about replacing the CMOS battery. I will do my best to assist you. There is no BIOS battery (CMOS, RTC), it only has the main battery. Binu - HP Social Media Tech Support